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factory reset problem

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factory reset problem

Unread postby tjay2371 » October 14th, 2013, 3:57 pm

After a factory reset the computer is slow and unresponsive, suspect virus infiltration whilst attempting to update to SP3 on XP O/S 32 bit and install a current AV program.

Many thanks for any interest. Tom

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Tom at 20:43:27.31 on 14/10/2013
Internet Explorer: 8.0.6001.18702
.
============== Running Processes ===============
.
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\System32\GEARSec.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\AOL\1381170408\ee\AOLSoftware.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Documents and Settings\Tom\Desktop\HijackThis.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Tom\My Documents\Downloads\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/ig/dell?hl=en&c ... bd=6061102
uSearch Page = hxxp://www.google.co.uk/hws/sb/dell-usu ... channel=uk
uSearch Bar = hxxp://www.google.co.uk/hws/sb/dell-usu ... channel=uk
uDefault_Page_URL = www.google.co.uk/ig/dell?hl=en&client=d ... bd=6061102
uInternet Connection Wizard,ShellNext = hxxp://www.google.co.uk/ig/dell?hl=en&c ... bd=6061102
mSearchAssistant = hxxp://www.google.co.uk/hws/sb/dell-usu ... channel=uk
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSystemDetect] c:\documents and settings\tom\start menu\programs\dell\Dell System Detect.appref-ms
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] c:\program files\java\jre1.5.0_06\bin\jusched.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [HostManager] c:\program files\common files\aol\1381170408\ee\AOLSoftware.exe
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: dell.com
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\30.0.1599.69\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R? ccPwdSvc;Symantec Password Validation
R? gupdate;Google Update Service (gupdate)
R? gupdatem;Google Update Service (gupdatem)
R? Symantec Core LC;Symantec Core LC
S? !SASCORE;SAS Core Service
S? ccEvtMgr;Symantec Event Manager
S? ccSetMgr;Symantec Settings Manager
S? MpFilter;Microsoft Malware Protection Driver
S? MpKsl617564b0;MpKsl617564b0
S? SASDIFSV;SASDIFSV
S? SASKUTIL;SASKUTIL
.
=============== Created Last 30 ================
.
2013-10-14 18:31:53 7328304 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{060f33af-e8e8-4d9b-b412-d712ccf9f68f}\mpengine.dll
2013-10-14 18:20:04 7328304 ------w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2013-10-14 18:18:53 -------- d-----w- c:\windows\system32\wbem\repository\FS
2013-10-14 18:18:53 -------- d-----w- c:\windows\system32\wbem\Repository
2013-10-14 16:12:16 -------- d-----w- c:\windows\system32\XPSViewer
2013-10-14 16:02:24 -------- d-----w- C:\QUICKENW
2013-10-11 19:21:32 -------- d-----w- c:\windows\system32\appmgmt
2013-10-11 15:54:43 33104 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\msonpppr.dll
2013-10-11 15:54:41 32592 ----a-w- c:\windows\system32\msonpmon.dll
2013-10-11 15:41:00 -------- d-----w- c:\program files\Microsoft Visual Studio 8
2013-10-11 15:39:15 -------- d-----w- c:\windows\SHELLNEW
2013-10-11 15:37:37 -------- d-----w- c:\docume~1\tom\locals~1\applic~1\Microsoft Help
2013-10-11 12:24:51 116224 ----a-w- c:\windows\system32\dllcache\xrxwiadr.dll
2013-10-11 12:24:46 23040 ----a-w- c:\windows\system32\dllcache\xrxwbtmp.dll
2013-10-11 12:24:44 18944 ----a-w- c:\windows\system32\dllcache\xrxscnui.dll
2013-10-11 12:24:39 27648 ----a-w- c:\windows\system32\dllcache\xrxftplt.exe
2013-10-11 12:24:34 4608 ----a-w- c:\windows\system32\dllcache\xrxflnch.exe
2013-10-11 12:23:38 99865 ----a-w- c:\windows\system32\dllcache\xlog.exe
2013-10-11 12:23:33 16970 ----a-w- c:\windows\system32\dllcache\xem336n5.sys
2013-10-11 12:23:31 19455 ----a-w- c:\windows\system32\dllcache\wvchntxx.sys
2013-10-11 12:23:21 19200 ----a-w- c:\windows\system32\dllcache\wstcodec.sys
2013-10-11 12:23:19 12063 ----a-w- c:\windows\system32\dllcache\wsiintxx.sys
2013-10-11 12:23:17 8192 ----a-w- c:\windows\system32\dllcache\wshirda.dll
2013-10-11 12:22:23 8832 ----a-w- c:\windows\system32\dllcache\wmiacpi.sys
2013-10-11 12:22:18 154624 ----a-w- c:\windows\system32\dllcache\wlluc48.sys
2013-10-11 12:22:13 34890 ----a-w- c:\windows\system32\dllcache\wlandrv2.sys
2013-10-11 12:20:59 48256 ----a-w- c:\windows\system32\dllcache\w32.dll
2013-10-11 12:20:54 64605 ----a-w- c:\windows\system32\dllcache\vvoice.sys
2013-10-11 12:20:49 397502 ----a-w- c:\windows\system32\dllcache\vpctcom.sys
2013-10-11 12:20:43 604253 ----a-w- c:\windows\system32\dllcache\vmodem.sys
2013-10-11 12:20:38 249402 ----a-w- c:\windows\system32\dllcache\vinwm.sys
2013-10-11 12:20:33 24576 ----a-w- c:\windows\system32\dllcache\viairda.sys
2013-10-11 12:20:29 53760 ----a-w- c:\windows\system32\dllcache\vfwwdm32.dll
2013-10-11 12:20:22 687999 ----a-w- c:\windows\system32\dllcache\usrwdxjs.sys
2013-10-11 12:20:16 765884 ----a-w- c:\windows\system32\dllcache\usrti.sys
2013-10-11 12:20:12 113762 ----a-w- c:\windows\system32\dllcache\usrpda.sys
2013-10-11 12:20:07 7556 ----a-w- c:\windows\system32\dllcache\usroslba.sys
2013-10-11 12:20:02 224802 ----a-w- c:\windows\system32\dllcache\usr1807a.sys
2013-10-11 12:18:57 47616 ----a-w- c:\windows\system32\dllcache\umaxcam.dll
2013-10-11 12:17:57 31744 ----a-w- c:\windows\system32\dllcache\tp4.dll
2013-10-11 12:16:56 30464 ----a-w- c:\windows\system32\dllcache\tbatm155.sys
2013-10-11 12:16:49 7040 ----a-w- c:\windows\system32\dllcache\tandqic.sys
2013-10-11 12:16:45 36640 ----a-w- c:\windows\system32\dllcache\t2r4mini.sys
2013-10-11 12:16:41 172768 ----a-w- c:\windows\system32\dllcache\t2r4disp.dll
2013-10-11 12:16:28 94293 ----a-w- c:\windows\system32\dllcache\sxports.dll
2013-10-11 12:16:24 103936 ----a-w- c:\windows\system32\dllcache\sx.sys
2013-10-11 12:16:20 3968 ----a-w- c:\windows\system32\dllcache\swusbflt.sys
2013-10-11 12:16:16 10240 ----a-w- c:\windows\system32\dllcache\swpidflt.dll
2013-10-11 12:16:13 10240 ----a-w- c:\windows\system32\dllcache\swpdflt2.dll
2013-10-11 12:16:09 53760 ----a-w- c:\windows\system32\dllcache\sw_wheel.dll
2013-10-11 12:16:05 41472 ----a-w- c:\windows\system32\dllcache\sw_effct.dll
2013-10-11 12:16:03 15232 ----a-w- c:\windows\system32\dllcache\streamip.sys
2013-10-11 12:15:58 155648 ----a-w- c:\windows\system32\dllcache\stlnprop.dll
2013-10-11 12:15:54 53248 ----a-w- c:\windows\system32\dllcache\stlncoin.dll
2013-10-11 12:15:50 285760 ----a-w- c:\windows\system32\dllcache\stlnata.sys
2013-10-11 12:15:45 16896 ----a-w- c:\windows\system32\dllcache\stcusb.sys
2013-10-11 12:15:45 16896 ----a-w- c:\windows\system32\dllcache\status.dll
2013-10-11 12:15:35 48736 ----a-w- c:\windows\system32\dllcache\srwlnd5.sys
2013-10-11 12:15:30 99328 ----a-w- c:\windows\system32\dllcache\srusd.dll
2013-10-11 12:15:29 101376 ----a-w- c:\windows\system32\dllcache\srusbusd.dll
2013-10-11 12:15:20 24660 ----a-w- c:\windows\system32\dllcache\spxupchk.dll
2013-10-11 12:15:10 61824 ----a-w- c:\windows\system32\dllcache\speed.sys
2013-10-11 12:15:06 106584 ----a-w- c:\windows\system32\dllcache\spdports.dll
2013-10-11 12:15:02 7552 ----a-w- c:\windows\system32\dllcache\sonypvu1.sys
2013-10-11 12:13:57 38912 ----a-w- c:\windows\system32\dllcache\sm9aw.dll
2013-10-11 12:12:36 161568 ----a-w- c:\windows\system32\dllcache\sgsmusb.sys
2013-10-11 12:12:33 18400 ----a-w- c:\windows\system32\dllcache\sgsmld.sys
2013-10-11 12:12:29 98080 ----a-w- c:\windows\system32\dllcache\sgiulnt5.sys
2013-10-11 12:12:25 386560 ----a-w- c:\windows\system32\dllcache\sgiul50.dll
2013-10-11 12:12:21 36480 ----a-w- c:\windows\system32\dllcache\sfmanm.sys
2013-10-11 12:12:12 6784 ----a-w- c:\windows\system32\dllcache\serscan.sys
2013-10-11 12:12:09 17664 ----a-w- c:\windows\system32\dllcache\sermouse.sys
2013-10-11 12:12:08 26112 ----a-w- c:\windows\system32\dllcache\EXCH_seos.dll
2013-10-11 12:12:02 6912 ----a-w- c:\windows\system32\dllcache\seaddsmc.sys
2013-10-11 12:12:01 11520 ----a-w- c:\windows\system32\dllcache\scsiscan.sys
2013-10-11 12:10:58 41216 ----a-w- c:\windows\system32\dllcache\s3mt3d.sys
2013-10-11 12:09:59 23040 ----a-w- c:\windows\system32\dllcache\EXCH_regtrace.exe
2013-10-11 12:08:57 5632 ----a-w- c:\windows\system32\dllcache\ptpusb.dll
2013-10-11 12:07:59 27904 ----a-w- c:\windows\system32\dllcache\perm2.sys
2013-10-11 12:06:58 31872 ----a-w- c:\windows\system32\dllcache\ovce.sys
2013-10-11 12:06:54 28032 ----a-w- c:\windows\system32\dllcache\ovcd.sys
2013-10-11 12:06:51 48000 ----a-w- c:\windows\system32\dllcache\ovcam2.sys
2013-10-11 12:06:47 25088 ----a-w- c:\windows\system32\dllcache\ovca.sys
2013-10-11 12:06:44 54186 ----a-w- c:\windows\system32\dllcache\otcsercb.sys
2013-10-11 12:06:41 43689 ----a-w- c:\windows\system32\dllcache\otceth5.sys
2013-10-11 12:06:37 27209 ----a-w- c:\windows\system32\dllcache\otc06x5.sys
2013-10-11 12:06:33 54528 ----a-w- c:\windows\system32\dllcache\opl3sax.sys
2013-10-11 12:06:26 61696 ----a-w- c:\windows\system32\dllcache\ohci1394.sys
2013-10-11 12:06:14 198144 ----a-w- c:\windows\system32\dllcache\nv3.sys
2013-10-11 12:06:11 123776 ----a-w- c:\windows\system32\dllcache\nv3.dll
2013-10-11 12:05:52 51552 ----a-w- c:\windows\system32\dllcache\ntgrip.sys
2013-10-11 12:05:52 38912 ----a-w- c:\windows\system32\dllcache\EXCH_ntfsdrv.dll
2013-10-11 12:05:44 9344 ----a-w- c:\windows\system32\dllcache\ntapm.sys
2013-10-11 12:05:41 7552 ----a-w- c:\windows\system32\dllcache\nsmmc.sys
2013-10-11 12:05:38 28672 ----a-w- c:\windows\system32\dllcache\nscirda.sys
2013-10-11 12:05:31 87040 ----a-w- c:\windows\system32\dllcache\nm6wdm.sys
2013-10-11 12:05:28 126080 ----a-w- c:\windows\system32\dllcache\nm5a2wdm.sys
2013-10-11 12:05:21 53248 ----a-w- c:\windows\system32\dllcache\nextlink.dll
2013-10-11 12:05:21 32840 ----a-w- c:\windows\system32\dllcache\ngrpci.sys
2013-10-11 12:05:19 132695 ----a-w- c:\windows\system32\dllcache\netwlan5.sys
2013-10-11 12:05:06 65278 ----a-w- c:\windows\system32\dllcache\netflx3.sys
2013-10-11 12:05:00 39264 ----a-w- c:\windows\system32\dllcache\neo20xx.sys
2013-10-11 12:03:58 103296 ----a-w- c:\windows\system32\dllcache\mtxvideo.sys
2013-10-11 12:03:29 5504 ----a-w- c:\windows\system32\dllcache\mstee.sys
2013-10-11 12:03:28 49024 ----a-w- c:\windows\system32\dllcache\mstape.sys
2013-10-11 12:03:20 12416 ----a-w- c:\windows\system32\dllcache\msriffwv.sys
2013-10-11 12:03:05 2944 ----a-w- c:\windows\system32\dllcache\msmpu401.sys
2013-10-11 12:03:02 22016 ----a-w- c:\windows\system32\dllcache\msircomm.sys
2013-10-11 12:03:01 98304 ----a-w- c:\windows\system32\dllcache\msir3jp.dll
2013-10-11 12:02:36 35200 ----a-w- c:\windows\system32\dllcache\msgame.sys
2013-10-11 12:02:33 6016 ----a-w- c:\windows\system32\dllcache\msfsio.sys
2013-10-11 12:02:31 51200 ----a-w- c:\windows\system32\dllcache\msdv.sys
2013-10-11 12:00:59 65536 ----a-w- c:\windows\system32\dllcache\EXCH_mailmsg.dll
2013-10-11 11:59:56 19016 ----a-w- c:\windows\system32\dllcache\ktc111.sys
2013-10-11 11:58:59 7168 ----a-w- c:\windows\system32\dllcache\isapips.dll
2013-10-11 11:57:59 60928 ----a-w- c:\windows\system32\dllcache\iisclex4.dll
2013-10-11 11:56:57 58592 ----a-w- c:\windows\system32\dllcache\i740nt5.sys
2013-10-11 11:55:59 19456 ----a-w- c:\windows\system32\dllcache\hr1w.dll
2013-10-11 11:54:59 907456 ----a-w- c:\windows\system32\dllcache\hcf_msft.sys
2013-10-11 11:53:56 27165 ----a-w- c:\windows\system32\dllcache\fetnd5.sys
2013-10-11 11:52:58 37120 ----a-w- c:\windows\system32\dllcache\es1370mp.sys
2013-10-11 11:51:44 334208 ----a-w- c:\windows\system32\dllcache\ds1wdm.sys
2013-10-11 11:51:35 28062 ----a-w- c:\windows\system32\dllcache\dp83820.sys
2013-10-11 11:51:33 23808 ----a-w- c:\windows\system32\dllcache\dot4usb.sys
2013-10-11 11:51:32 8704 ----a-w- c:\windows\system32\dllcache\dot4scan.sys
2013-10-11 11:51:31 12928 ----a-w- c:\windows\system32\dllcache\dot4prt.sys
2013-10-11 11:51:30 206976 ----a-w- c:\windows\system32\dllcache\dot4.sys
2013-10-11 11:51:17 29696 ----a-w- c:\windows\system32\dllcache\dm9pci5.sys
2013-10-11 11:51:16 8320 ----a-w- c:\windows\system32\dllcache\dlttape.sys
2013-10-11 11:51:15 26698 ----a-w- c:\windows\system32\dllcache\dlh5xnd5.sys
2013-10-11 11:38:59 37735 ----a-w- c:\windows\system32\dllcache\digiasyn.sys
2013-10-11 11:37:59 21533 ----a-w- c:\windows\system32\dllcache\cpqndis5.sys
2013-10-11 11:36:58 223232 ----a-w- c:\windows\system32\dllcache\camdrv21.sys
2013-10-11 11:35:55 26624 ----a-w- c:\windows\system32\dllcache\ativxbar.sys
2013-10-11 11:34:30 7168 ----a-w- c:\windows\system32\dllcache\wamregps.dll
2013-10-11 11:34:13 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll
2013-10-11 11:33:49 7680 ----a-w- c:\windows\system32\dllcache\inetmgr.exe
2013-10-11 11:33:49 19968 ----a-w- c:\windows\system32\dllcache\inetsloc.dll
2013-10-11 11:33:48 169984 ----a-w- c:\windows\system32\dllcache\iisui.dll
2013-10-11 11:33:47 5632 ----a-w- c:\windows\system32\dllcache\iisrstap.dll
2013-10-11 11:33:47 14336 ----a-w- c:\windows\system32\dllcache\iisreset.exe
2013-10-11 11:33:45 6144 ----a-w- c:\windows\system32\dllcache\ftpsapi2.dll
2013-10-09 19:35:41 14976 ----a-w- c:\windows\system32\dllcache\usbscan.sys
2013-10-09 19:33:56 60160 ----a-w- c:\windows\system32\dllcache\usbaudio.sys
2013-10-09 15:17:39 32384 ----a-w- c:\windows\system32\dllcache\usbccgp.sys
2013-10-08 12:30:57 -------- d-----w- c:\docume~1\tom\locals~1\applic~1\SupportSoft
2013-10-08 12:28:32 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC-Doctor
2013-10-08 12:25:07 -------- d-----w- c:\program files\Dell Support Center
2013-10-08 12:24:44 -------- d-----w- c:\program files\common files\supportsoft
2013-10-08 12:00:36 -------- d-----w- c:\windows\system32\LogFiles
2013-10-08 12:00:31 -------- d-----w- C:\temp
2013-10-08 09:24:40 -------- d-----w- c:\program files\Microsoft CAPICOM 2.1.0.2
2013-10-07 21:47:54 -------- d-sh--w- c:\documents and settings\tom\IECompatCache
2013-10-07 21:46:08 -------- d-sh--w- c:\documents and settings\tom\PrivacIE
2013-10-07 21:42:17 -------- d-sh--w- c:\documents and settings\tom\IETldCache
2013-10-07 20:44:27 -------- d-----w- c:\windows\ie8updates
2013-10-07 20:30:36 -------- dc-h--w- c:\windows\ie8
2013-10-07 20:26:22 522240 ------w- c:\windows\system32\dllcache\jsdbgui.dll
2013-10-07 20:24:50 6144 ------w- c:\windows\system32\dllcache\iecompat.dll
2013-10-07 20:24:18 630272 ------w- c:\windows\system32\dllcache\msfeeds.dll
2013-10-07 20:24:18 55296 ------w- c:\windows\system32\dllcache\msfeedsbs.dll
2013-10-07 20:24:17 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2013-10-07 20:24:11 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
2013-10-07 20:24:10 247808 ------w- c:\windows\system32\dllcache\ieproxy.dll
2013-10-07 20:24:09 2006016 ------w- c:\windows\system32\dllcache\iertutil.dll
2013-10-07 20:24:04 11113472 ------w- c:\windows\system32\dllcache\ieframe.dll
2013-10-07 18:41:28 -------- d-----w- c:\program files\CCleaner
2013-10-07 18:32:38 -------- d-----w- c:\docume~1\tom\locals~1\applic~1\AOL
2013-10-07 17:02:49 -------- d-----w- c:\docume~1\tom\applic~1\SUPERAntiSpyware.com
2013-10-07 16:59:03 -------- d-----w- c:\program files\SUPERAntiSpyware
2013-10-07 16:59:03 -------- d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2013-10-07 10:46:21 -------- d-----w- c:\docume~1\tom\applic~1\Malwarebytes
2013-10-07 10:45:09 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2013-10-07 10:44:54 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-10-07 10:44:54 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-10-06 18:57:54 6144 ----a-w- c:\windows\system32\xpsp4res.dll
2013-10-06 13:31:54 -------- d-----w- c:\program files\MSXML 4.0
2013-10-05 18:36:53 26368 ----a-w- c:\windows\system32\dllcache\usbstor.sys
2013-10-05 17:42:42 -------- d-----w- c:\windows\system32\PreInstall
2013-10-05 17:25:28 -------- d-----w- c:\docume~1\tom\locals~1\applic~1\Adobe
2013-10-05 14:59:46 293376 ------w- c:\windows\system32\browserchoice.exe
2013-10-05 14:57:14 2149888 ----a-w- c:\windows\system32\dllcache\ntkrnlmp.exe
2013-10-05 14:57:10 2028544 ----a-w- c:\windows\system32\dllcache\ntkrpamp.exe
2013-10-05 14:56:48 3072 ------w- c:\windows\system32\iacenc.dll
2013-10-05 14:56:48 3072 ------w- c:\windows\system32\dllcache\iacenc.dll
2013-10-05 14:55:27 275696 ----a-w- c:\windows\system32\mucltui.dll
2013-10-05 14:55:27 214256 ----a-w- c:\windows\system32\muweb.dll
2013-10-05 14:55:27 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2013-10-05 13:13:58 -------- d-----w- c:\windows\system32\SoftwareDistribution
2013-10-05 12:49:16 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-10-05 12:35:09 -------- d-----w- c:\program files\Microsoft Security Client
2013-10-05 08:43:58 9728 ----a-w- c:\windows\system32\dllcache\rwnh.dll
2013-10-05 08:42:59 8192 ----a-w- c:\windows\system32\dllcache\httpmb51.dll
2013-10-05 08:41:54 6144 ----a-w- c:\windows\system32\dllcache\snmpmib.dll
2013-10-05 08:41:53 6144 ----a-w- c:\windows\system32\dllcache\kbd106n.dll
2013-10-05 08:41:42 39936 ----a-w- c:\windows\system32\dllcache\hostmib.dll
2013-10-05 08:41:42 188416 ----a-w- c:\windows\system32\dllcache\snmpsmir.dll
2013-10-05 08:41:40 6144 ----a-w- c:\windows\system32\dllcache\kbd101.dll
2013-10-05 08:41:36 19456 ----a-w- c:\windows\system32\dllcache\agt0804.dll
2013-10-05 08:41:29 40960 ----a-w- c:\windows\system32\dllcache\msiregmv.exe
2013-10-05 08:41:21 81920 ----a-w- c:\windows\system32\dllcache\ieencode.dll
2013-10-05 08:41:17 20736 ----a-w- c:\windows\system32\dllcache\ramdisk.sys
2013-10-05 08:41:16 7168 ----a-w- c:\windows\system32\dllcache\f3ahvoas.dll
2013-10-05 08:41:13 7680 ----a-w- c:\windows\system32\dllcache\migregdb.exe
2013-10-05 08:41:12 6144 ----a-w- c:\windows\system32\dllcache\kbdlk41j.dll
2013-10-05 08:41:12 259072 ----a-w- c:\windows\system32\dllcache\snmpcl.dll
2013-10-05 08:40:56 19456 ----a-w- c:\windows\system32\dllcache\agt0401.dll
2013-10-05 08:40:52 33280 ----a-w- c:\windows\system32\dllcache\snmp.exe
2013-10-05 08:40:49 8704 ----a-w- c:\windows\system32\dllcache\snmptrap.exe
2013-10-05 08:40:41 19456 ----a-w- c:\windows\system32\dllcache\agt0412.dll
2013-10-05 08:40:39 358400 ----a-w- c:\windows\system32\dllcache\snmpincl.dll
2013-10-05 08:40:35 19456 ----a-w- c:\windows\system32\dllcache\agt040d.dll
2013-10-05 08:40:33 7168 ----a-w- c:\windows\system32\dllcache\kbdibm02.dll
2013-10-05 08:40:30 6656 ----a-w- c:\windows\system32\dllcache\kbdlk41a.dll
2013-10-05 08:40:29 119808 ----a-w- c:\windows\system32\dllcache\mtstocom.exe
2013-10-05 08:40:16 27648 ----a-w- c:\windows\system32\dllcache\rw001ext.dll
2013-10-05 08:40:15 18944 ----a-w- c:\windows\system32\dllcache\lprmon.dll
2013-10-05 08:40:02 218112 ----a-w- c:\windows\system32\dllcache\c_g18030.dll
2013-10-05 08:39:46 29184 ----a-w- c:\windows\system32\dllcache\rw330ext.dll
2013-10-05 08:39:36 35328 ----a-w- c:\windows\system32\dllcache\iprip.dll
2013-10-05 08:39:29 6144 ----a-w- c:\windows\system32\dllcache\kbdax2.dll
2013-10-05 08:39:29 456192 ----a-w- c:\windows\system32\dllcache\smtpsvc.dll
2013-10-05 08:39:25 33792 ----a-w- c:\windows\system32\dllcache\lmmib2.dll
2013-10-05 08:39:11 39936 ----a-w- c:\windows\system32\dllcache\snmpthrd.dll
2013-10-05 08:39:11 331264 ----a-w- c:\windows\system32\dllcache\aqueue.dll
2013-10-05 08:39:11 101888 ----a-w- c:\windows\system32\dllcache\evntagnt.dll
2013-10-05 08:39:06 -------- d-----w- c:\windows\ServicePackFiles
2013-10-05 08:38:38 294912 ------w- c:\program files\windows media player\dlimport.exe
2013-10-05 08:38:31 294912 ------w- c:\windows\system32\dllcache\dlimport.exe
2013-10-05 08:34:07 19569 ----a-w- c:\windows\002731_.tmp
2013-10-04 20:50:17 -------- d-----w- C:\eeeacedf4f26c5d9e24c287f86df83
2013-10-04 19:07:32 -------- d-----w- c:\program files\Driver Tool
2013-10-04 18:32:12 -------- d-sh--w- c:\documents and settings\tom\UserData
2013-10-04 18:31:28 -------- d-----w- c:\program files\VS Revo Group
2013-10-04 18:20:49 -------- d-----w- c:\docume~1\tom\locals~1\applic~1\Deployment
2013-10-04 17:17:52 -------- d-----w- c:\program files\Speccy
2013-10-04 17:07:25 -------- d-----w- c:\docume~1\tom\applic~1\McAfee.com Personal Firewall
2013-10-04 13:33:00 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2013-10-04 13:33:00 12160 ----a-w- c:\windows\system32\dllcache\mouhid.sys
2013-10-04 13:32:56 10368 ----a-w- c:\windows\system32\drivers\hidusb.sys
2013-10-04 13:32:56 10368 ----a-w- c:\windows\system32\dllcache\hidusb.sys
.
==================== Find3M ====================
.
2013-09-23 18:33:58 920064 ----a-w- c:\windows\system32\wininet.dll
2013-09-23 18:33:57 43520 ------w- c:\windows\system32\licmgr10.dll
2013-09-23 18:33:57 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-09-23 18:33:56 18944 ------w- c:\windows\system32\corpol.dll
2013-09-23 18:06:48 385024 ------w- c:\windows\system32\html.iec
2013-08-29 01:31:44 1878656 ----a-w- c:\windows\system32\win32k.sys
2013-08-09 01:56:45 386560 ----a-w- c:\windows\system32\themeui.dll
2013-08-05 13:30:32 1289728 ----a-w- c:\windows\system32\ole32.dll
2013-07-31 14:11:22 810496 ----a-w- c:\windows\system32\wmvdmod.dll
.
============= FINISH: 20:48:57.48 ===============

Sorry not sure how to zip attach

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_11-03-05.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 04/10/2013 18:06:15
System Uptime: 14/10/2013 19:19:23 (1 hours ago)
.
Motherboard: Dell Inc. | | 0RJ272
Processor: Intel(R) Pentium(R) M processor 1.73GHz | Microprocessor | 795/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 25 GiB total, 7.9 GiB free.
D: is FIXED (NTFS) - 9 GiB total, 8.833 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP28: 08/10/2013 10:16:59 - Software Distribution Service 3.0
RP29: 08/10/2013 12:01:44 - Installed Windows XP WgaNotify.
RP30: 08/10/2013 13:24:40 - Installed Dell Support Center (Support Software).
RP31: 09/10/2013 10:10:45 - Software Distribution Service 3.0
RP32: 09/10/2013 14:08:22 - Revo Uninstaller's restore point - Microsoft Security Essentials
RP33: 09/10/2013 14:24:55 - Revo Uninstaller's restore point - Microsoft Security Essentials
RP34: 09/10/2013 16:27:14 - Restore Operation
RP35: 09/10/2013 16:32:42 - Software Distribution Service 3.0
RP36: 09/10/2013 17:08:31 - Software Distribution Service 3.0
RP37: 09/10/2013 20:41:10 - Software Distribution Service 3.0
RP38: 11/10/2013 12:27:40 - System Checkpoint
RP39: 11/10/2013 16:28:21 - pre acrobat
RP40: 11/10/2013 16:35:48 - Installed Microsoft Office Enterprise 2007
RP41: 11/10/2013 16:53:36 - Printer Driver Send To Microsoft OneNote Driver Installed
RP42: 11/10/2013 17:12:22 - Printer Driver Send To Microsoft OneNote Driver Installed
RP43: 11/10/2013 19:19:31 - Software Distribution Service 3.0
RP44: 11/10/2013 20:21:05 - Removed Adobe Reader 7.0.8
RP45: 11/10/2013 20:22:30 - Revo Uninstaller's restore point - Corel Paint Shop Pro Photo XI
RP46: 11/10/2013 20:23:36 - Removed Corel Paint Shop Pro Photo XI
RP47: 11/10/2013 20:53:29 - Software Distribution Service 3.0
RP48: 13/10/2013 12:17:19 - Software Distribution Service 3.0
RP49: 13/10/2013 16:42:54 - Software Distribution Service 3.0
RP50: 13/10/2013 20:10:47 - Software Distribution Service 3.0
RP51: 14/10/2013 16:50:55 - Software Distribution Service 3.0
RP52: 14/10/2013 18:46:18 - Software Distribution Service 3.0
RP53: 14/10/2013 19:14:39 - Restore Operation
RP54: 14/10/2013 19:31:47 - Software Distribution Service 3.0
.
==== Installed Programs ======================
.
2007 Microsoft Office Suite Service Pack 1 (SP1)
AOL Coach Version 1.0(Build:20040229.1 uk)
AOL Uninstaller (Choose which Products to Remove)
AOL You've Got Pictures Screensaver
ARTEuro
Broadcom Management Programs
CCleaner
CinepPlayer 30 Update
Conexant HDA D110 MDC V.92 Modem
Corel Snapfire Plus
Dell CinePlayer
Dell Driver Reset Tool
Dell Media Experience
Dell Support 3.2
Dell System Detect
Dell System Restore
Dell Wireless WLAN Card
Digital Line Detect
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
High Definition Audio Driver Package - KB835221
HijackThis 1.99.1
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB976002-v5)
Intel(R) Graphics Media Accelerator Driver for Mobile
J2SE Runtime Environment 5.0 Update 6
Learn2 Player (Uninstall Only)
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Malwarebytes Anti-Malware version 1.75.0.1300
MCU
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Application Error Reporting
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Software Update for Web Folders (English) 12
Microsoft Works
Modem Helper
MSXML 4.0 SP2 (KB973688)
NetWaiting
Norton Ghost 10.0
QuickSet
QuickTime
RealPlayer Basic
Revo Uninstaller 1.95
Roxio DLA
Roxio MyDVD LE
Roxio RecordNow Audio
Roxio RecordNow Copy
Roxio RecordNow Data
SearchAssist
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Windows (KB2564958)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2862772)
Security Update for Windows Internet Explorer 8 (KB2870699)
Security Update for Windows Internet Explorer 8 (KB2879017)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2803821-v2)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2491683)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219-v2)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135-v2)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2847311)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB2862330)
Security Update for Windows XP (KB2862335)
Security Update for Windows XP (KB2864063)
Security Update for Windows XP (KB2868038)
Security Update for Windows XP (KB2876217)
Security Update for Windows XP (KB2876315)
Security Update for Windows XP (KB2883150)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982665)
Sonic Activation Module
Sonic Update Manager
Speccy
SUPERAntiSpyware
Synaptics Pointing Device Driver
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2827325) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB973815)
URL Assistant
Viewpoint Media Player
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows XP Service Pack 3
.
==== Event Viewer Messages From Past Week ========
.
14/10/2013 19:20:03, error: Microsoft Antimalware [2004] - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. Signatures Attempted: Current Error Code: 0x80070002 Error description: The system cannot find the file specified. Signature version: 0.0.0.0;0.0.0.0 Engine version: 0.0.0.0
14/10/2013 17:01:22, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.159.2116.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9901.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
09/10/2013 14:18:38, error: Service Control Manager [7000] - The Microsoft Antimalware Service service failed to start due to the following error: The system cannot find the file specified.
09/10/2013 10:37:24, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86.
09/10/2013 10:28:48, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.159.1638.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9901.0 Error code: 0x80240016 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
09/10/2013 10:28:48, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.159.1638.0 Update Source: Microsoft Update Server Update Stage: Install Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9901.0 Error code: 0x80240016 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
09/10/2013 10:28:48, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.159.1638.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9901.0 Error code: 0x80240016 Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
08/10/2013 19:38:58, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the SupportSoft Sprocket Service (DellSupportCenter) service to connect.
08/10/2013 02:00:07, error: Dhcp [1001] - Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0015C56C33EE. The following error occurred: The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
.
==== End Of File ===========================
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Re: factory reset problem

Unread postby deltalima » October 16th, 2013, 3:39 pm

checking your log - back soon.
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Re: factory reset problem

Unread postby deltalima » October 16th, 2013, 3:53 pm

Hi tjay2371,

Welcome to the forum.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Please note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please do not run any scans or make any changes to the system unless I ask you too.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • If after 3 days you have not responded to this topic, it will be closed, and you will need to start a new one.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Windows 7 and Vista users
The programs I ask you to run need to be run in Administrator Mode by... Right clicking the program file and selecting: Run as Administrator.
Additionally, the built-in User Account Control (UAC) utility, if enabled, may prompt you for permission to run the program.
When prompted, please select: Allow. Reference: User Account Control (UAC) and Running as Administrator

CKScanner

  • Please download CKScanner from here to your Desktop.
  • Make sure that CKScanner.exe is on the your Desktop before running the application!
  • Double-click on CKScanner.exe and click Search For Files (Right click and choose "Run as administrator" in Vista/Win7).
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A message box will verify the file saved
  • Double-click on the CKFiles.txt icon on your Desktop and copy/paste the contents in your next reply.

Next

  • Please download this tool from Microsoft.
  • Double click on MGADiag.exe to run it (Right click and choose "Run as administrator" in Vista/Win7).
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in the window.
  • Save this file and copy/paste it in your next reply.

Next

codecheck

  • Please download codecheck from here to your Desktop.
  • Make sure that codecheck.exe is on the your Desktop before running the application!
  • Double-click on codecheck.exe.
  • After a very short time a codecheck.txt icon will appear on your Desktop
  • Double-click on the codecheck.txt icon on your Desktop and copy/paste the contents in your next reply.

Please let me know if the computer is used for business in any way.

Please also let me know how you obtained the license for Microsoft Office Enterprise 2007.
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Re: factory reset problem

Unread postby tjay2371 » October 17th, 2013, 10:35 am

Hi Thanks for interest,

I shall be away for the next 4 days, so will be unable to stay within your time limit but would like to continue to utilise your experience, the computer to my knowledge has never been used in a business. if it has does this negate any help you are able to provide?

the registration of MS Office 2007 was carried out from the key provided with the disc, this was a purchase from the local computer Fair, the MS genuine advantage does not throw up query since loading, do you suspect anything about this software?

hoping to hear from you

Many thanks Tom
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Re: factory reset problem

Unread postby deltalima » October 17th, 2013, 11:37 am

Hi tjay2371,

I shall be away for the next 4 days, so will be unable to stay within your time limit


Thanks for letting me know, I will keep the topic open for a further 5 days to allow you to reply with the required logs.

key provided with the disc, this was a purchase from the local computer Fair


Unfortunately Microsoft Office Enterprise 2007 cannot be licensed for personal use, it can only be licensed by Enterprise customers and so you will need to fully remove the software if you wish to continue to receive help.
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Re: factory reset problem

Unread postby deltalima » October 22nd, 2013, 11:27 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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