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promotional popups at any site that i visit

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Re: promotional popups at any site that i visit

Unread postby Wingman » October 11th, 2013, 9:10 am

Hello blondlily57,

Glad to here that TM Housecall did not find any issues.

The Malwarebytes' program I mentioned, that you can keep, is the free version (or at least it should be) ... you don't have to buy it.

I would like you to do some clean up now, for the tools we used.

Step 1.
AdwCleaner - UninstallImage
You should still have AdwCleaner on your Desktop.
  1. Right click on adwcleaner.exe and select "Run as administrator" to run it.
  2. Click on Uninstall.
  3. Select Yes at the prompt.


Step 2.
You can delete:
Junkware Removal Tool (JRT) from your desktop.
- Any reports from the JRT scans.
TDSSKiller from your desktop.
- Any reports left from the TDSSKiller scan
TM Housecall from your desktop
- Any scan resports or logs left from TM Housecall.

Any reports left from AdwCleaner C:\AdwCleaner[Rn].txt or C:\AdwCleaner[Sn].txt, where (n) is a number.)

Once the cleanup is done, let me know and I'll provide some final safety instructions.

Thanks,
Wingman
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Re: promotional popups at any site that i visit

Unread postby blondlily57 » October 11th, 2013, 2:15 pm

so i leave:
tweaking?
malwareby anti-malware (which offers it for free but you can also buy Pro)

all others have been deleted/uninstalled.

I know there is windefender AND McAfee... i want to make sure the antivirus program that i buy is compatible. i dont know how to turn off either of those. or if i need too.

Looking forward to the final safety instructions. thanks Wingman
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Re: promotional popups at any site that i visit

Unread postby Wingman » October 12th, 2013, 10:28 am

TCRB

Hello blondlily57,

Yes you can leave Tweaking.com Registry backup... this can be set to create a backup once a day, each time the computer is started or you can just leave it and create a backup when making changes to your computer.

I and many others use the free version of Malwarebytes' Antimalware... it is up to you which you decide to use. If you want the Pro version, then you'll have to buy it.
If you want to continue to use the free version, leave it installed and update/run it weekly.

Many people simply use the built-in anti-virus product (Defender) that came with Windows 8. On my Windows 8 computer I use Windows Defender, Malwarebytes' Antimalware (free version) and WinPatrol... that's it and haven't had any problems with infections. Just remember that no anti-virus product is going to find and remove everything, so if you want to change your antivirus product, you would have to disable Defender, before installing any other Anti-virus product. Having more than one Anti-virus product running at the same time can cause system instability or even crashes.

Again the McAfee product you have is NOT an antivirus product, it offers NO protection. It simply can be used to scan your computer to see what security products you have installed and what their status is (ex: updated, disabled, etc). Do not confuse this product with McAfee antivirus product they are 2 entirely different items.

Some final steps... and some reading for you. As always don't hesitate to ask, if you have questions.


Create a System Restore Point - W8
  1. Click the Start button Image, then right-click on Computer, then click Properties.
  2. In the left pane, click System protection. If UAC prompts, allow it.
  3. Click the System Protection tab... then click Create.
  4. In the System Protection dialog box, type a description... then click Create.
    A Restore Point will be created and you should receive a message: "The restore point was created successfully."
  5. Click Close and exit.
< STOP > If you did not successfully complete this step. < STOP > Do not continue with any other steps, post back and let me know!


Update your Antivirus programs and other programs regularly.
FileHippo.com Update Checker - © Copyright FileHippo.com
F-secure Health Check - Copyright © F-Secure Corporation. Requires Java be installed.


Visit Microsoft often.
Keep on top of critical updates , as well as other updates for your computer.
Windows Update in Windows 8 FAQs
Windows Update - Protect Your PC
Microsoft How-To

Install additional (free) programs, that can help improve security.
Many feel that having a "layered" protection scheme is beneficial, you'll have to decide what works best for your situation.
Here are a few you can look into, if you want. :)

Malwarebytes' Anti-Malware
You have this installed already, run scans weekly (at least)... make sure you check for updates before running scans.
Download it from Malewarebytes © Malwarebytes Corporation.
Tutorial available on how to install and use, can be found here
Powerful, easy to use and free. For real-time protection you will have to purchase the product.

WinPatrol
Do not install if you have installed Spybot Search & Destroy and enabled Teatimer protection. System conflicts can occur.
Download it from Copyright © BillP Studios
Information about how WinPatrol works, is available Here
(The free version of WinPatrol... provides limited real-time protection)


Read, stay informed.
To help minimize the chances of becoming re-infected, please read.
Computer Security - a short guide to staying safer online

If your computer is running slowly after your clean up, please read.
What to do if your Computer is running slowly

Please let me know that you completed the cleanup steps, the create/purge System Restore point steps and reviewed the rest of the post.
Once I receive your reply, unless there are other malware questions or concerns, I will have this topic closed as resolved.


Stay Safe! ;)
Wingman
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Re: promotional popups at any site that i visit

Unread postby blondlily57 » October 14th, 2013, 12:18 pm

I was side tracked this weekend. I will tend to this later today and send you off a reply. Thanks for your patience Wingman!
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Re: promotional popups at any site that i visit

Unread postby Wingman » October 14th, 2013, 1:02 pm

Thanks for your reply... I'll look for your all OK.
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Re: promotional popups at any site that i visit

Unread postby blondlily57 » October 15th, 2013, 5:01 pm

Well it appears to all be ok. I have
1. turned windows defender back on
2. downloaded filehippo.com
3. downloade f-secure health check
3.a. had to reinstall JAVA
4. went to windows update-protect your computer and turned on automatic updates
5. still have malwarebytes anti-malware
6. download winpatrol not sure how that one works... but i did glance at your link that you included
7. still need to read your 'stay informed' link
7. still need to look at your link 'what to do if you computer is running slowly'
8. OPPSS i did create a ysem restore point
9. I understand that the McAfee is not an ANTIVIRUS protection..

anything else. You have been a wonderful help, Wingman. Suzanne
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Re: promotional popups at any site that i visit

Unread postby Wingman » October 16th, 2013, 11:26 am

No Suzanne... that's about it. Good job hanging in there. :thumbleft:
Stay Safe ;)

Unless you have any questions, I'll close this topic as resolved.
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Re: promotional popups at any site that i visit

Unread postby blondlily57 » October 16th, 2013, 10:23 pm

I found it fun actually, figured i always should have gone into progamming etc. I will do my best to stay protected. again, you are amazing, wingman. no futher questions. topic is resolved ;-)
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Re: promotional popups at any site that i visit

Unread postby Wingman » October 17th, 2013, 8:59 am

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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