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Java Update Issue

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Java Update Issue

Unread postby shannon806 » September 15th, 2013, 2:30 pm

Reposting per WBG - thank you!

How do I get ride of this issue. Is there software I can run? appdata\roaming\java\update\download\cache\check_update.bat?

Attached are the logs.
-Thanks, Shannon

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16686
Run by Shannon at 16:45:26 on 2013-09-14
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3990.2189 [GMT -7:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k GPSvcGroup
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\WLANExt.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
C:\windows\SysWOW64\irstrtsv.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\TODDSrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe
C:\windows\system32\wbem\unsecapp.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\svchost.exe -k HPService
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\windows\system32\SearchIndexer.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\SRS Labs\SRS Control Panel\SRSPanel_64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Logitech\FlowScroll\KhalScroll.exe
C:\Program Files\Adblock Pro\abpmain.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files (x86)\RingCentral\RingCentral Call Controller\RCHotKey.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\TOSHIBA\widimon\widimon.exe
C:\windows\system32\igfxext.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\windows\system32\Macromed\Flash\FlashUtil64_11_8_800_174_ActiveX.exe
C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
C:\windows\splwow64.exe
C:\windows\explorer.exe
C:\Program Files (x86)\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\windows\system32\taskeng.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.com/
uDefault_Page_URL = hxxp://start.toshiba.com/?cid=C001B2Y
uProxyOverride = <local>;*.local
uURLSearchHooks: SearchHook Class: {D8278076-BC68-4484-9233-6E7F1628B56C} -
mWinlogon: Userinit = userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Ask Toolbar: {4F524A2D-5637-006A-76A7-7A786E7484D7} -
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Advertising Cookie Opt-out: {8E425EB4-ADBD-4816-B1E8-49BB9DECF034} - C:\Program Files (x86)\Google\Advertising Cookie Opt-out\opt_out.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Logitech Flow Scroll: {E11DB59D-5008-42ff-9069-535843BC0BE1} - C:\Program Files\Logitech\FlowScroll\32-bit\LogiSmooth.dll
BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\Toshiba\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Ask Toolbar: {4F524A2D-5637-006A-76A7-7A786E7484D7} -
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [RCUI] "C:\PROGRA~2\RINGCE~1\RINGCE~1\RCUI.exe"
uRun: [RCHotKey] "C:\Program Files (x86)\RingCentral\RingCentral Call Controller\RCHotKey.exe"
uRun: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
uRun: [Google Update] "C:\Users\Shannon\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [com.apple.dav.bookmarks.daemon] C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
uRun: [2422FAD94B0666EA87F107B87EDDD1AB85C930C2._service_run] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=service
uRun: [Java Auto Update] C:\Users\Shannon\AppData\Roaming\Java\Update\Download\Cache\jsheded.exe
uRun: [Adobe CSS5.1 Manager] C:\Users\Shannon\AppData\Local\84b7fd21-3f37-4507-ae83-3e53c36ddae5ad\bfdfaeecddaead.exe
mRun: [ITSecMng] C:\Program Files (x86)\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START
mRun: [USB3MON] "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
mRun: [Intel AT Service signup] C:\Program Files (x86)\Intel Corporation\Intel AT Service signup\IntelATServiceSignup.exe -launchonboot
mRun: [TOSDCR] C:\Program Files (x86)\TOSHIBA\PasswordUtility\TOSDCR.exe
mRun: [DelayTSS] "C:\Program Files\Toshiba\DelayTSS\DelayTSS.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [ApnTBMon] "C:\Program Files (x86)\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\GOOGLE~1.LNK - C:\Program Files (x86)\Google\Google Calendar Sync\GoogleCalendarSync.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: &Block This Image (ABP) - C:\Program Files\Adblock Pro\blockimg.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/Cl ... wsdc32.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{3A3FC524-DEF7-4CF8-94A4-5630E25BEED3} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6966F6FD-55ED-4D9F-B772-AAEBF582F7CF} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6966F6FD-55ED-4D9F-B772-AAEBF582F7CF}\05351465F5546756E647F535F6C6574796F6E637 : DHCPNameServer = 10.189.120.1
TCP: Interfaces\{6966F6FD-55ED-4D9F-B772-AAEBF582F7CF}\16474777966696 : DHCPNameServer = 192.168.10.1 64.134.255.2 64.134.255.10
TCP: Interfaces\{6966F6FD-55ED-4D9F-B772-AAEBF582F7CF}\24563747245797 : DHCPNameServer = 168.94.0.14 168.94.0.15
TCP: Interfaces\{6966F6FD-55ED-4D9F-B772-AAEBF582F7CF}\275637964656E63656 : DHCPNameServer = 192.168.8.1
TCP: Interfaces\{6966F6FD-55ED-4D9F-B772-AAEBF582F7CF}\F437361627 : DHCPNameServer = 192.168.0.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\29.0.1547.66\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Advertising Cookie Opt-out: {8E425EB4-ADBD-4816-B1E8-49BB9DECF034} - C:\Program Files\Google\Advertising Cookie Opt-out\opt_out.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Logitech Flow Scroll: {E11DB59D-5008-42ff-9069-535843BC0BE1} - C:\Program Files\Logitech\FlowScroll\LogiSmooth.dll
x64-BHO: Adblock Pro: {F385C231-605B-4d8f-ACA9-DBFF765BBE17} - C:\Program Files\Adblock Pro\AdblockPro.dll
x64-BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\Toshiba\TOSHIBA Media Controller Plug-in\x64\TOSHIBAMediaControllerIE.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [IgfxTray] C:\windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [SRS Premium Sound 3D] "C:\Program Files\SRS Labs\SRS Control Panel\SRSPanel_64.exe" /f="C:\Program Files\SRS Labs\SRS Control Panel\SRS_Premium_Sound_PS3D.zip" /h
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [LogiScrollApp] C:\Program Files\Logitech\FlowScroll\KhalScroll.exe
x64-Run: [Logitech Download Assistant] C:\windows\System32\rundll32.exe C:\windows\System32\LogiLDA.dll,LogiFetch
x64-Run: [adblock pro] C:\Program Files\Adblock Pro\abpmain.exe -m
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-IE: {E7FD3540-AB30-40f1-91E7-101F733C1FD5} - {7685B225-8229-4321-BA13-A24485B0A760} - C:\Program Files\Adblock Pro\AdblockPro.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Shannon\AppData\Roaming\Mozilla\Firefox\Profiles\t7j85n7j.default\
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\Best Buy pc app\npBestBuyPcAppDetector.dll
FF - plugin: C:\Users\Shannon\AppData\Local\Google\Update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: C:\Users\Shannon\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Shannon\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Users\Shannon\AppData\Roaming\Mozilla\plugins\npo1d.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll
FF - ExtSQL: !HIDDEN! 2013-02-01 21:55; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
============= SERVICES / DRIVERS ===============
.
R0 iusb3hcs;Intel(R) USB 3.0 Host Controller Switch Driver;C:\windows\System32\drivers\iusb3hcs.sys [2012-2-27 16152]
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2013-6-18 247216]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2009-6-24 482384]
R2 APNMCP;Ask Update Service;C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe [2013-6-6 169632]
R2 Intel(R) Capability Licensing Service Interface;Intel(R) Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-2-2 628448]
R2 Intel(R) ME Service;Intel(R) ME Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe [2012-7-16 128280]
R2 irstrtsv;Intel(R) Rapid Start Technology Service;C:\Windows\SysWOW64\irstrtsv.exe [2012-7-16 192856]
R2 jhi_service;Intel(R) Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\Jhi_service.exe [2012-7-16 161560]
R2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2012-3-20 139616]
R2 risdxc;risdxc;C:\windows\System32\drivers\risdxc64.sys [2012-7-16 101888]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2012-2-28 342464]
R2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2012-7-16 363800]
R2 ZeroConfigService;Intel(R) PROSet/Wireless Zero Configuration Service;C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe [2012-2-26 2669840]
R3 IntcDAud;Intel(R) Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2011-12-6 331264]
R3 irstrtdv;Intel(R) Rapid Start Technology Driver;C:\windows\System32\drivers\irstrtdv.sys [2012-7-16 26504]
R3 iusb3hub;Intel(R) USB 3.0 Hub Driver;C:\windows\System32\drivers\iusb3hub.sys [2012-2-27 356120]
R3 iusb3xhc;Intel(R) USB 3.0 eXtensible Host Controller Driver;C:\windows\System32\drivers\iusb3xhc.sys [2012-2-27 788760]
R3 iwdbus;IWD Bus Enumerator;C:\windows\System32\drivers\iwdbus.sys [2012-1-26 25496]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-6-20 366600]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2012-7-16 38096]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2012-4-11 138152]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\windows\System32\drivers\intelaud.sys [2012-1-26 34200]
S3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;C:\windows\System32\drivers\LEqdUsb.sys [2011-9-1 76056]
S3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;C:\windows\System32\drivers\LHidEqd.sys [2011-9-1 15128]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2012-2-26 273168]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\windows\System32\drivers\rdpvideominiport.sys [2013-2-18 19456]
S3 TMachInfo;TMachInfo;C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe [2012-7-16 57216]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2013-2-18 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2013-2-18 30208]
S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-9-4 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-09-14 23:15:50 9515512 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{B0853D4B-6FC1-4C08-9597-0A8DAEF38912}\mpengine.dll
2013-09-13 14:43:34 9515512 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-09-06 00:36:33 965008 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{057E65C5-7DD0-4B38-89D6-1AAA432B7F0D}\gapaengine.dll
2013-08-27 08:10:07 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-08-27 08:10:07 -------- d-----w- C:\Program Files\iTunes
2013-08-27 08:10:07 -------- d-----w- C:\Program Files\iPod
2013-08-27 08:10:07 -------- d-----w- C:\Program Files (x86)\iTunes
2013-08-20 21:24:58 -------- d-----w- C:\windows\System32\MRT
.
==================== Find3M ====================
.
2013-09-13 14:31:46 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-09-13 14:31:46 692616 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2013-08-10 05:22:18 2241024 ----a-w- C:\windows\System32\wininet.dll
2013-08-10 05:20:59 3959296 ----a-w- C:\windows\System32\jscript9.dll
2013-08-10 05:20:55 67072 ----a-w- C:\windows\System32\iesetup.dll
2013-08-10 05:20:55 136704 ----a-w- C:\windows\System32\iesysprep.dll
2013-08-10 03:59:10 1767936 ----a-w- C:\windows\SysWow64\wininet.dll
2013-08-10 03:58:09 2876928 ----a-w- C:\windows\SysWow64\jscript9.dll
2013-08-10 03:58:06 61440 ----a-w- C:\windows\SysWow64\iesetup.dll
2013-08-10 03:58:06 109056 ----a-w- C:\windows\SysWow64\iesysprep.dll
2013-08-10 03:17:38 2706432 ----a-w- C:\windows\System32\mshtml.tlb
2013-08-10 03:07:50 2706432 ----a-w- C:\windows\SysWow64\mshtml.tlb
2013-08-10 02:27:59 89600 ----a-w- C:\windows\System32\RegisterIEPKEYs.exe
2013-08-10 02:17:19 71680 ----a-w- C:\windows\SysWow64\RegisterIEPKEYs.exe
2013-08-08 01:20:43 3155456 ----a-w- C:\windows\System32\win32k.sys
2013-08-05 02:25:45 155584 ----a-w- C:\windows\System32\drivers\ataport.sys
2013-08-02 02:23:53 5550528 ----a-w- C:\windows\System32\ntoskrnl.exe
2013-08-02 02:15:44 1732032 ----a-w- C:\windows\System32\ntdll.dll
2013-08-02 02:15:03 362496 ----a-w- C:\windows\System32\wow64win.dll
2013-08-02 02:15:03 243712 ----a-w- C:\windows\System32\wow64.dll
2013-08-02 02:15:03 13312 ----a-w- C:\windows\System32\wow64cpu.dll
2013-08-02 02:14:57 215040 ----a-w- C:\windows\System32\winsrv.dll
2013-08-02 02:14:11 16384 ----a-w- C:\windows\System32\ntvdm64.dll
2013-08-02 02:13:34 424448 ----a-w- C:\windows\System32\KernelBase.dll
2013-08-02 01:59:30 3968960 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2013-08-02 01:59:30 3913664 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2013-08-02 01:51:23 1292192 ----a-w- C:\windows\SysWow64\ntdll.dll
2013-08-02 01:50:42 5120 ----a-w- C:\windows\SysWow64\wow32.dll
2013-08-02 01:50:42 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll
2013-08-02 01:09:17 338432 ----a-w- C:\windows\System32\conhost.exe
2013-08-02 00:59:09 112640 ----a-w- C:\windows\System32\smss.exe
2013-08-02 00:45:37 25600 ----a-w- C:\windows\SysWow64\setup16.exe
2013-08-02 00:45:36 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
2013-08-02 00:45:35 7680 ----a-w- C:\windows\SysWow64\instnm.exe
2013-08-02 00:45:34 2048 ----a-w- C:\windows\SysWow64\user.exe
2013-08-02 00:43:05 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43:05 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43:05 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43:05 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-07-25 09:25:54 1888768 ----a-w- C:\windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\windows\SysWow64\WMVDECOD.DLL
2013-07-19 01:58:42 2048 ----a-w- C:\windows\System32\tzres.dll
2013-07-19 01:41:01 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2013-07-09 05:52:52 224256 ----a-w- C:\windows\System32\wintrust.dll
2013-07-09 05:51:16 1217024 ----a-w- C:\windows\System32\rpcrt4.dll
2013-07-09 05:46:20 184320 ----a-w- C:\windows\System32\cryptsvc.dll
2013-07-09 05:46:20 1472512 ----a-w- C:\windows\System32\crypt32.dll
2013-07-09 05:46:20 139776 ----a-w- C:\windows\System32\cryptnet.dll
2013-07-09 04:52:33 663552 ----a-w- C:\windows\SysWow64\rpcrt4.dll
2013-07-09 04:52:10 175104 ----a-w- C:\windows\SysWow64\wintrust.dll
2013-07-09 04:46:31 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31 1166848 ----a-w- C:\windows\SysWow64\crypt32.dll
2013-07-09 04:46:31 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
2013-07-06 06:03:53 1910208 ----a-w- C:\windows\System32\drivers\tcpip.sys
2013-06-27 16:50:57 867240 ----a-w- C:\windows\SysWow64\npDeployJava1.dll
2013-06-27 16:50:57 789416 ----a-w- C:\windows\SysWow64\deployJava1.dll
2013-06-19 04:50:08 247216 ----a-w- C:\windows\System32\drivers\MpFilter.sys
2013-06-19 04:50:08 139616 ----a-w- C:\windows\System32\drivers\NisDrvWFP.sys
.
============= FINISH: 16:45:39.71 ===============


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 8/23/2012 10:33:13 AM
System Uptime: 9/14/2013 12:23:51 AM (16 hours ago)
.
Motherboard: TOSHIBA | | PORTEGE Z935
Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz | Socket BGA1023 | 1701/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 101 GiB total, 24.313 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart C6100 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart C6100 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
==== System Restore Points ===================
.
RP155: 9/8/2013 12:50:10 PM - Windows Update
RP156: 9/11/2013 3:20:25 PM - Windows Update
RP157: 9/14/2013 4:15:42 PM - Windows Update
.
==== Installed Programs ======================
.
64 Bit HP CIO Components Installer
7-Zip File Manager version 9.20
Adblock Pro x64 3.0
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.7)
AIO_CDA_ProductContext
AIO_CDA_Software
AIO_Scan
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Ask Toolbar
Best Buy pc app
Bluetooth Stack for Windows by Toshiba
Bonjour
BufferChm
C6100
c6100_Help
Copy
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations
DeviceDiscovery
DocProc
Fax
Google Advertising Cookie Opt-out
Google Calendar Sync
Google Chrome
Google Cloud Connect for Microsoft Office
Google Drive
Google Earth
Google Talk Plugin
Google Toolbar for Internet Explorer
Google Update Helper
HP Imaging Device Functions 13.0
HP Photosmart All-In-One Driver Software 13.0 Rel. A
HP Photosmart Essential 3.5
HP Smart Web Printing 4.51
HP Update
HPPhotoGadget
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
iCloud
Intel PROSet Wireless
Intel(R) Manageability Engine Firmware Recovery Agent
Intel(R) Management Engine Components
Intel(R) Network Connections Drivers
Intel(R) OpenCL CPU Runtime
Intel(R) Processor Graphics
Intel(R) Rapid Start Technology
Intel(R) Rapid Storage Technology
Intel(R) USB 3.0 eXtensible Host Controller Driver
Intel(R) WiDi
Intel(R) Wireless Display
Intel® AT Service signup
Intel® PROSet/Wireless WiFi Software
Intel® Trusted Connect Service Client
iTunes
join.me
Junk Mail filter update
Logitech Flow Scroll 4.0
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Mozilla Firefox 19.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Network64
OCR Software by I.R.I.S. 13.0
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
PropTrend
QuickTime
Realtek High Definition Audio Driver
RICOH Media Driver v2.15.17.02
RingCentral Call Controller
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2760597) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition
SmartWebPrinting
SRS Premium Sound Control Panel
Status
Synaptics Pointing Device Driver
Toolbox
TOSHIBA Application Installer
TOSHIBA Assist
TOSHIBA eco Utility
TOSHIBA Face Recognition
TOSHIBA HDD/SSD Alert
TOSHIBA Media Controller
TOSHIBA Media Controller Plug-in
TOSHIBA Quality Application
TOSHIBA Recovery Media Creator
TOSHIBA ReelTime
TOSHIBA Resolution+ Plug-in for Windows Media Player
TOSHIBA Security Assist
TOSHIBA Service Station
TOSHIBA Sleep Utility
TOSHIBA Value Added Package
TOSHIBA Web Camera Application
TOSHIBA Wireless Display Monitor
TOSHIBARegistration
TrayApp
UnloadSupport
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
WebReg
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
.
==== Event Viewer Messages From Past Week ========
.
9/11/2013 11:12:20 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom
.
==== End Of File ===========================
shannon806
Active Member
 
Posts: 3
Joined: September 4th, 2013, 8:28 pm
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Re: Java Update Issue

Unread postby wannabeageek » September 17th, 2013, 8:50 pm

Hello shannon806, and Welcome to MalWare Removal forums!

My name is wannabeageek and I'll be helping you with any malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  8. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" :cheers:

    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start
wannabeageek
MRU Master
MRU Master
 
Posts: 1773
Joined: November 23rd, 2009, 10:21 pm
Location: California

Re: Java Update Issue

Unread postby wannabeageek » September 19th, 2013, 9:23 am

Hi shannon806,

Did you ever uninstall Java? I do not see Java listed on the Installed Programs list.


Step 1.
Junkware Removal Tool
  • Please download and run the following program: JRT.exe
  • Right-click JRT.exe and select " Run as administrator " to run it.
  • When the program is finished running, post the log JRT.txt in your next reply.


Step 2.
AdwCleaner Download and Run

Click on this link to download : ADWCleaner
Click on the Download Now button and save it to your desktop.

NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

Close your browser and double click on this icon on your desktop:

Image

You will then see the screen below. Click on the Scan button (as indicated), accept any prompts that appear and allow it to run.
It may take several minutes to complete. When it is done click on the Clean button, accept any prompts that appear and allow the system to reboot.
You will then be presented with the report. Copy & Paste it into your next post.

Image


Step 3.
OTL
Please download OTL ... by Old Timer . Save it to your Desktop.
  1. Right click on OTL.exe select "Run As Administrator" to run it. If prompted by UAC, please allow it.
  2. Click the Scan All Users checkbox.
  3. Check the Extra Registry block to make sure the "Use SafeList" button is highlighted.
    Leave the remaining selections to the default settings.
  4. Click on Run Scan at the top left hand corner.
  5. When done, two Notepad files will open.
    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.
  6. Please post the contents of both OTL.txt and Extras.txt files in your next reply.


Please include in your next reply:
  1. Answer to the question about Java
  2. Contents of JRT.txt
  3. Contents of C:\AdwCleaner[S1].txt
  4. Contents of OTL.txt
  5. Contents of Extras.txt
  6. Any problem executing the instructions?
Thanks,
wbg
wannabeageek
MRU Master
MRU Master
 
Posts: 1773
Joined: November 23rd, 2009, 10:21 pm
Location: California

Re: Java Update Issue

Unread postby wannabeageek » September 21st, 2013, 2:33 pm

Hi shannon806,

It has been two days since my last post.

  • Do you still need help?
  • Do you need more time?
  • Are you having problems following my instructions?
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wannabeageek
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Re: Java Update Issue

Unread postby NonSuch » September 22nd, 2013, 11:16 pm

It has been in excess of three days since the helper assisting you posted a response to your topic to which you have failed to respond, despite the fact that you have visited this site in the interim. Therefore, your topic is being closed as abandoned.

As this is the second consecutive topic you have abandoned this month, it is evident you do not have the time to work through an online assisted cleaning process. Accordingly, we would suggest that you take your computer to a trusted local shop and seek their assistance.

This topic is now closed.
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