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Google Redirect Virus Not Gone!

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Re: Google Redirect Virus Not Gone!

Unread postby sammi » September 15th, 2013, 7:56 am

Hi Gary R,
I uninstalled Chrome, rebooted my computer, and installed a clean version of Chrome.

There are no more re-directs. It's a beautiful thing. :cheers:
sammi
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Posts: 22
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Re: Google Redirect Virus Not Gone!

Unread postby sammi » September 15th, 2013, 8:07 am

Can I reinstall Malwarebytes now?

Also, a stupid question -- Are my previous backups of my files and folders infected?
sammi
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Posts: 22
Joined: September 10th, 2013, 6:19 pm

Re: Google Redirect Virus Not Gone!

Unread postby Gary R » September 15th, 2013, 9:56 am

OK, time for a little tidying up and then you'll be clear to go.

First ....

  • Double click OTL.exe to launch the programme.
  • Copy/Paste the contents of the code box below into the Custom Scans/Fixes box.
Code: Select all
:Commands
[clearallrestorepoints]

  • Click the Run Fix button.
  • OTL will now process the instructions.
  • When finished a box will open asking you to open the fix log, click OK.
  • The fix log will open.
  • No need to post me the log unless for some reason you have problems with the steps above and OTL fails to operate properly.

This will cause OTL to first create a new clean System Restore Point on your computer, and then to delete all previous System Restore Points on your machine, which may contain infected files.

Next ....

Provided that there were no problems with the previous step, then it's time to remove OTL and the other programs we've been using to clean your machine ....

To clear out OTL and the files and folders it created.
  • Double click OTL.exe to launch the programme.
  • Click on the CleanUp! button.
  • OTL will download a list from the Internet, if your firewall or other defensive programmes alerts you, allow it access.
  • You will be prompted to allow the clean up procedure, click Yes
  • When finished exit out of OTL
  • Now delete OTL.exe (if still present).

To clear out ADWCleaner and the files and folders it created.
  • Double click AdwCleaner.exe to run it.
  • Click Uninstall.
  • Click Yes to the prompt.
  • AdwCleaner will close and uninstall itself

Note: If AdwCleaner prompts you an update is available, click Cancel and continue to uninstall.

Please feel free to re-install Malwarebytes.

As far as I can see, your computer looks clear of infection now.

Are you still noticing any problems ?
  • If you are let me know about them.
  • If not it's time to make your computer more secure.

Please read the article below which will give you a few suggestions for how to minimise your chances of getting another infection.
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Gary R
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Re: Google Redirect Virus Not Gone!

Unread postby sammi » September 15th, 2013, 12:16 pm

Hi Gary R,
Above instructions have been completed! Thanks for the Computer Security article as well. I'm keeping my fingers crossed that all remains well. So far, so good!
Please see my thanks in the Feedback Forum. I really cannot thank you enough.
sammi
sammi
Regular Member
 
Posts: 22
Joined: September 10th, 2013, 6:19 pm

Re: Google Redirect Virus Not Gone!

Unread postby Gary R » September 15th, 2013, 12:28 pm

Glad to hear everything went well, and that your problems now appear to be resolved. :)

Keep safe.

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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