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Pc infected with PUP.bProtector

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Re: Pc infected with PUP.bProtector

Unread postby junior » September 19th, 2013, 1:30 pm

Hi Gary,
Could you please keep this topic open until the 23rd.
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Re: Pc infected with PUP.bProtector

Unread postby Gary R » September 20th, 2013, 1:31 am

No problem, but after that I'll need you to reply to my last question or there's no point in keeping it open longer.
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Re: Pc infected with PUP.bProtector

Unread postby junior » September 22nd, 2013, 10:08 am

Thanks for being so patient.
Here is my OLT Log
========== FILES ==========
File\Folder C:\Documents and Settings\george\Desktop\Setup.exe not found.
File\Folder C:\Documents and Settings\george\My Documents\iLividSetup-r390-n-bi.exe not found.

OTL by OldTimer - Version 3.2.69.0 log created on 09222013_150613
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Re: Pc infected with PUP.bProtector

Unread postby junior » September 22nd, 2013, 10:09 am

Pc seems to be working fine now with no apparent problems.
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Re: Pc infected with PUP.bProtector

Unread postby Gary R » September 22nd, 2013, 1:02 pm

OK, time for a little housekeeping, and then we're finished. :)

Let's clear out OTL and the files and folders it created. This will also remove SystemLook.
  • Double click OTL.exe to launch the programme.
  • Click on the CleanUp! button.
  • OTL will download a list from the Internet, if your firewall or other defensive programmes alerts you, allow it access.
  • You will be prompted to allow the clean up procedure, click Yes
  • When finished exit out of OTL
  • Now delete OTL.exe (if still present).

Next ...

  • Double click AdwCleaner.exe to run it.
  • Click Uninstall.
  • Click Yes to the prompt.
  • AdwCleaner will close and uninstall itself

Note: If AdwCleaner prompts you an update is available, click Cancel and continue to uninstall.

Next ...

Please go to Control Panel > Programs > Uninstall a program and Uninstall the following:

Tweaking.com Registry Backup


As far as I can see, your computer looks clear of infection now.

Are you still noticing any problems ?
  • If you are let me know about them.
  • If not it's time to make your computer more secure.

Please read the article below which will give you a few suggestions for how to minimise your chances of getting another infection.

If your computer is running slowly after your clean up, please read.
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Re: Pc infected with PUP.bProtector

Unread postby junior » September 22nd, 2013, 3:36 pm

Hi Gary R,
House keeping tasks now completed. Pc now seems ok.
I can't thank you enough for what you have done for me it is much appreciated.
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Re: Pc infected with PUP.bProtector

Unread postby Gary R » September 23rd, 2013, 5:01 am

You're welcome, glad we could help.

Keep safe,

Gary

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

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