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Need Help! Unable to download any file(s) to computer...

Unread postby DirtDiver01 » August 30th, 2013, 6:45 pm

Hello,

I am needing help with my computer. I'm unsure of the exact cause of this problem; but I absolutely cannot download any filetypes to my hard drive or flashdrive(s). When I attempt to download .jpeg, .pdf, .gif , etc. I get this message "(insert file type) contained a virus and was deleted." I am unsure of what to do at this point and I need all the help I can get! I had McAfee Total Protection 1 PC 2013 installed and have since removed it as it was of no use with this problem. Please help!

* I attempted to download DDS and received the same message that "dds.scr contained a virus and was deleted."

Please help!
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Re: Need Help! Unable to download any file(s) to computer...

Unread postby Gary R » September 2nd, 2013, 4:33 pm

Do you have access to another computer, which you can use to download tools onto a USB drive ?
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Re: Need Help! Unable to download any file(s) to computer...

Unread postby DirtDiver01 » September 3rd, 2013, 11:00 pm

I do have access to another computer. I will attempt to download DDS tomorrow (09/04/13) and open/run it in my infected computer. I will reply with results whether successful or otherwise.

Thanks!
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Re: Need Help! Unable to download any file(s) to computer...

Unread postby Gary R » September 4th, 2013, 1:27 am

If you're unable to run DDS, please let me know which Operating System you are using (XP, Vista, Windows 7 or Windows 8).
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Re: Need Help! Unable to download any file(s) to computer...

Unread postby Cypher » September 12th, 2013, 11:38 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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