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Need help in cleaning my PC of MALWARE

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Need help in cleaning my PC of MALWARE

Unread postby Cliff Canavan » August 23rd, 2013, 3:11 pm

I have a piece of Malware that is telling me that for 50 bucks I can clean my PC of W32/blaster.worm. Problem is this malware is blocking all attempts to download or execute anything. I can not download valid anti-malware or virus software because I think it is being blocked by this Malware. At a total loss. :cheers: posting.php?mode=post&f=11#
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Re: Need help in cleaning my PC of MALWARE

Unread postby Gary R » August 23rd, 2013, 4:42 pm

What type of Operating System are you using (XP, Vista, Windows 7, Windows 8) ???
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Re: Need help in cleaning my PC of MALWARE

Unread postby Cliff Canavan » August 23rd, 2013, 6:53 pm

Win 7
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Re: Need help in cleaning my PC of MALWARE

Unread postby Gary R » August 24th, 2013, 1:13 am

In that case, we should be able to run a scan from Recovery Environment, since your infection should not be active in that mode, and therefore should not interfere with things.

  • If using a 32 bit version of W7 ... Download FRST to a USB flash drive.
  • If using a 64 bit version of W7 ... Download FRST64 to a USB flash drive.
  • Plug the USB drive into the infected machine.

Boot your computer into Recovery Environment

  • Restart the computer and press F8 repeatedly until the Advanced Options Menu appears.
  • Select Repair your computer.
  • Select Language and click Next
  • Enter password (if necessary) and click OK, you should now see the screen below ...

Image

  • Select the Command Prompt option.
  • A command window will open.
    • Type notepad then hit Enter.
    • Notepad will open.
      • Click File > Open then select Computer.
      • Note down the drive letter for your USB Drive.
      • Close Notepad.
  • Back in the command window ....
    • If using the 32 bit version of FRST type e:/frst.exe and hit Enter (where e: is replaced by the drive letter for your USB drive)
    • If using the 64 bit version of FRST type e:/frst64.exe and hit Enter (where e: is replaced by the drive letter for your USB drive)
    • FRST will start to run.
      • When the tool opens click Yes to disclaimer.
      • Press Scan button.
      • When finished scanning it will make a log FRST.txt on the flash drive.
  • Next
    • Type services.exe;explorer.exe into the Search: box in FRST
    • Click the Search Files button.
    • FRST will scan your machine once more, this time looking for files.
    • When finished scanning it will make a log Search.txt on the flash drive.
  • Close the command window.
  • Boot back into normal mode and post me the FRST.txt log and the Search.txt log please.
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Re: Need help in cleaning my PC of MALWARE

Unread postby Gary R » August 27th, 2013, 6:42 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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