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IE10 sluggish on wife's HP Folio 13 - Need help!

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IE10 sluggish on wife's HP Folio 13 - Need help!

Unread postby Dave2U » August 20th, 2013, 12:01 am

Hi There,

My wife has been using her HP Folio 13 UltraBook for a couple of years now. We have generally kept it up to date with Windows 7 and Office 2010 updates. However, IE10 has become noticeably sluggish over the last several months when opening a browser window to go to a web site. There is a distinct pause of 2-4 seconds and sometimes the browser will hang.

We have been using MS Security Essentials for virus protection and our local area network is behind a WRVS4400N Gigabit Security Wireless Router. MS Security Essentials detected and quarantined a Rogue:JS/FakePAV Trojan on 5/3/2012 at 9:33pm but a full scan of this system today revealed no new malware.

The behaviour indicates there is something on our system and we'd appreciate any help you can offer in tracking it down. Our DDS.txt file is below:

Thanks in advance!

Dave2U

.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by Shari Wright at 21:42:36.54 on Mon 08/19/2013
Internet Explorer: 9.10.9200.16660
Microsoft Windows 7 Professional 6.1.7601.1.1252.2.1033.18.4041.1936 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\spoolsv.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_service.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Windows\SysWOW64\irstrtsv.exe
C:\Program Files (x86)\Intel\Intel(R) Smart Connect Technology Agent\iSCTAgent.exe
C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Intel\Intel(R) Smart Connect Technology Agent\ISCTHidMonitor.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\conhost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_comm_customer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_system_customer.exe
C:\Windows\system32\SearchIndexer.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_user_customer.exe
C:\Program Files (x86)\Intel\Intel(R) Smart Connect Technology Agent\ISCTHidMonitor.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
c:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxpers.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe
C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files\Microsoft Office\Office14\GROOVEMN.EXE
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
C:\Program Files\Microsoft Office\Office14\GROOVE.EXE
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Program Files\Fresco Logic\Fresco Logic USB3.0 Host Controller\amd64_host\FLxHCIm.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Sierra Wireless Inc\WebUpdater\TRUUpdater.exe
C:\Program Files (x86)\Sierra Wireless Inc\3G Watcher\WaHelper.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_7_700_224_ActiveX.exe
C:\Windows\system32\notepad.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
c:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Shari Wright\Downloads\Malware Removal\dds.scr
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.ca/
mWinlogon: Userinit=userinit.exe
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
uRun: [SkyDrive] "C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background
uRun: [OfficeSyncProcess] "C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE"
uRun: [GrooveMonitor] C:\Program Files\Microsoft Office\Office14\GROOVEMN.EXE
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [com.apple.dav.bookmarks.daemon] C:\Program Files (x86)\Common Files\Apple\Internet Services\BookmarkDAV_client.exe
uRunOnce: [Uninstall C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\amd64"
uRunOnce: [Uninstall C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\16.4.6010.0727\amd64"
uRunOnce: [Uninstall C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\16.4.6013.0910\amd64"
uRunOnce: [Uninstall C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64"
uRunOnce: [Uninstall C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\17.0.2006.0314\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\17.0.2006.0314\amd64"
uRunOnce: [Uninstall C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\17.0.2010.0530\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\17.0.2010.0530\amd64"
uRunOnce: [Uninstall C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\17.0.2011.0627\amd64] C:\Windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Shari Wright\AppData\Local\Microsoft\SkyDrive\17.0.2011.0627\amd64"
mRun: [FLxHCIm64] "C:\Program Files\Fresco Logic\Fresco Logic USB3.0 Host Controller\amd64_host\FLxHCIm.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [TRUUpdater] "C:\Program Files (x86)\Sierra Wireless Inc\WebUpdater\TRUUpdater.exe" /bkground
mRun: [WatcherHelper] "C:\Program Files (x86)\Sierra Wireless Inc\3G Watcher\WaHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\SHARIW~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MICROS~1.LNK - C:\Program Files\Microsoft Office\Office14\GROOVE.EXE
StartupFolder: C:\Users\SHARIW~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
Trusted Zone: google.ca
Trusted Zone: google.com
Trusted Zone: jacquielawson.com
Trusted Zone: live.com\login
Trusted Zone: macromedia.com
Trusted Zone: microsoft.com
Trusted Zone: norton.com
Trusted Zone: symantec.com
DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} - hxxps://transfers.ds.microsoft.com/FTM/ ... erCtrl.cab
TCP: {3A860B01-5127-41A0-9731-430627BACC4C} = 209.91.107.11 209.121.225.11
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - C:\Program Files (x86)\Belarc\BelarcAdvisor\System\BAVoilaX.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL
mASetup: {2D46B6DC-2207-486B-B523-A557E6D54B47} - C:\Windows\system32\cmd.exe /D /C start C:\Windows\system32\ie4uinit.exe -ClearIconCache
mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [IntelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray
mRun-x64: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
mRun-x64: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
mRun-x64: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun-x64: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2013-5-10 65640]
R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-8-31 1166848]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-10-18 936272]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2011-10-18 1001808]
R2 BTHSSecurityMgr;Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-6-3 134928]
R2 GoToAssist Remote Support Customer;GoToAssist Remote Support Customer;C:\Program Files (x86)\Citrix\GoToAssist Remote Support Customer\498\g2ax_service.exe [2013-2-20 611400]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPAuto;HP Auto;C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-2-17 682040]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-2-15 34872]
R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-2-9 13592]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2012-2-9 2425960]
R2 irstrtsv;Intel(R) Rapid Start Technology Service;C:\Windows\SysWOW64\irstrtsv.exe [2012-2-9 184320]
R2 ISCTAgent;ISCT Always Updated Agent;C:\Program Files (x86)\Intel\Intel(R) Smart Connect Technology Agent\iSCTAgent.exe [2011-9-15 94208]
R2 jhi_service;Intel(R) Identity Protection Technology Host Interface Service;C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe [2011-2-24 212944]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2010-10-24 130008]
R2 UNS;Intel(R) Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2012-2-9 2656536]
R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Virtual Adapter;C:\Windows\System32\drivers\AmpPal.sys [2011-8-8 299008]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2011-10-18 1354064]
R3 btmaudio;Intel Bluetooth Audio Service;C:\Windows\System32\drivers\btmaud.sys [2011-5-19 51712]
R3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\drivers\btmaux.sys [2011-8-29 53760]
R3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2011-11-15 327168]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]
R3 FLxHCIc;Fresco Logic xHCI (USB3) Device Driver;C:\Windows\System32\drivers\FLxHCIc.sys [2012-11-8 249584]
R3 FLxHCIh;Fresco Logic xHCI (USB3) Hub Device Driver;C:\Windows\System32\drivers\FLxHCIh.sys [2012-11-8 77040]
R3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2011-12-9 60416]
R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-10-15 317440]
R3 irstrtdv;Intel(R) Rapid Start Technology Driver;C:\Windows\System32\drivers\irstrtdv.sys [2012-2-9 26504]
R3 ISCT;Intel(R) Smart Connect Technology Device Driver;C:\Windows\System32\drivers\ISCTD64.sys [2011-9-15 44992]
R3 iwdbus;IWD Bus Enumerator;C:\Windows\System32\drivers\iwdbus.sys [2011-8-5 25496]
R3 MEIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-10-20 56344]
R3 NETwNs64;___ Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\System32\drivers\NETwNs64.sys [2011-8-3 8604672]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
R3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-2-9 646248]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\System32\drivers\vwifimp.sys [2009-7-13 17920]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-4-2 256904]
S3 AMPPALP;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Protocol;C:\Windows\System32\drivers\AmpPal.sys [2011-8-8 299008]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-20 71168]
S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\Windows\System32\drivers\intelaud.sys [2011-8-5 34200]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;C:\Program Files\Microsoft Office\Office14\GROOVE.EXE [2012-9-20 50899608]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-7-27 340240]
S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-12-4 19456]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\System32\drivers\RtsPStor.sys [2012-2-9 339560]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 SWNC8UA3;Sierra Wireless MUX NDIS Driver (UMTSA3);C:\Windows\System32\drivers\swnc8ua3.sys [2009-8-12 280064]
S3 SWUMXA3;Sierra Wireless USB MUX Driver (UMTSA3);C:\Windows\System32\drivers\swumxa3.sys [2009-7-22 199552]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-12-4 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2012-12-4 30208]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-3-6 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-08-20 02:11:03 -------- d-----w- C:\Program Files (x86)\Belarc
2013-08-20 01:53:23 76232 ----a-w- C:\PROGRA~3\Microsoft\Microsoft Antimalware\Definition Updates\{83E736D3-4AE9-4EEA-AF92-147FA4A08154}\offreg.dll
2013-08-19 23:59:50 9460976 ----a-w- C:\PROGRA~3\Microsoft\Microsoft Antimalware\Definition Updates\{83E736D3-4AE9-4EEA-AF92-147FA4A08154}\mpengine.dll
2013-08-18 22:21:30 -------- d-----w- C:\Users\SHARIW~1\AppData\Local\{AEE6E5C0-817F-4B04-BD11-01949A7319E9}
2013-08-18 21:36:56 -------- d-----w- C:\Program Files\iPod
2013-08-18 21:36:55 -------- d-----w- C:\Program Files\iTunes
2013-08-18 21:36:55 -------- d-----w- C:\Program Files (x86)\iTunes
2013-08-18 21:36:55 -------- d-----w- C:\PROGRA~3\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-08-18 17:51:49 9460976 ----a-w- C:\PROGRA~3\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-08-17 21:39:46 -------- d-----w- C:\Users\SHARIW~1\AppData\Local\{FB7A18A7-53BB-4793-AD7D-A73605DC7356}
2013-08-15 04:48:14 -------- d-----w- C:\36eb7cfcb217aaa09cc7d4bf6c72cf
2013-08-15 04:47:14 -------- d-----w- C:\Windows\System32\MRT
2013-08-12 22:07:59 -------- d-----w- C:\Users\SHARIW~1\AppData\Local\{5CE3E0F8-371E-4EA7-8F77-DA315062F80D}
2013-08-11 21:26:46 -------- d-----w- C:\Users\SHARIW~1\AppData\Local\{5BDDA525-1C5D-4BC3-9E2A-9A979CE82C0F}
2013-08-03 01:28:14 -------- d-----w- C:\Users\SHARIW~1\AppData\Local\{C9853925-F747-4D8B-8CC2-E39AB9CD094B}
2013-07-31 15:05:22 -------- d-----w- C:\Users\SHARIW~1\AppData\Local\{FA36D8FC-2445-46C5-A3E5-8903B576F4D9}
2013-07-25 04:42:39 -------- d-----w- C:\Users\SHARIW~1\AppData\Local\{65D2C5CA-405A-4215-A58D-25C9F86866EE}
.
==================== Find3M ====================
.
2013-07-26 05:13:37 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-07-26 05:12:08 3958784 ----a-w- C:\Windows\System32\jscript9.dll
2013-07-26 05:12:04 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-07-26 05:12:03 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-07-26 03:35:08 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-07-26 03:13:24 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-07-26 03:12:04 2877440 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-07-26 03:12:00 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-07-26 03:12:00 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-07-26 02:49:14 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-07-26 02:39:38 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-07-26 01:59:38 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-07-25 09:25:54 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2013-07-19 01:58:42 2048 ----a-w- C:\Windows\System32\tzres.dll
2013-07-19 01:41:01 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2013-07-09 06:03:30 5550528 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-07-09 05:54:22 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-07-09 05:53:12 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-07-09 05:52:52 224256 ----a-w- C:\Windows\System32\wintrust.dll
2013-07-09 05:51:16 1217024 ----a-w- C:\Windows\System32\rpcrt4.dll
2013-07-09 05:46:20 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2013-07-09 05:46:20 1472512 ----a-w- C:\Windows\System32\crypt32.dll
2013-07-09 05:46:20 139776 ----a-w- C:\Windows\System32\cryptnet.dll
2013-07-09 05:03:34 3968960 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-07-09 05:03:34 3913664 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-07-09 04:53:47 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-07-09 04:52:33 663552 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2013-07-09 04:52:33 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-07-09 04:52:10 175104 ----a-w- C:\Windows\SysWow64\wintrust.dll
2013-07-09 04:46:31 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2013-07-09 04:46:31 1166848 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-07-09 04:46:31 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
2013-07-09 04:45:07 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-07-09 02:49:42 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-07-09 02:49:41 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-07-09 02:49:39 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-07-09 02:49:38 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-07-06 06:03:53 1910208 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-06-15 04:32:16 39936 ----a-w- C:\Windows\System32\drivers\tssecsrv.sys
2013-06-11 19:09:14 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-06-11 19:09:13 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-06-05 03:34:27 3153920 ----a-w- C:\Windows\System32\win32k.sys
2013-06-04 06:00:13 624128 ----a-w- C:\Windows\System32\qedit.dll
2013-06-04 04:53:07 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
.
============= FINISH: 21:42:55.17 ===============
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Dave2U
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Re: IE10 sluggish on wife's HP Folio 13 - Need help!

Unread postby pgmigg » August 20th, 2013, 9:02 am

Hello Dave2u,

Welcome to the forum! :)

My name is pgmigg and I'll be helping you with any malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process until we are done as well as
    DO NOT Remove, or Scan with anything on your system unless I ask. This adds more items to be researched.
    Extra Additions and Removals of files make the analysis more difficult.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  8. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" :cheers:
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start


Failure to post replies within 72 hours will result in this thread being closed
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Re: IE10 sluggish on wife's HP Folio 13 - Need help!

Unread postby pgmigg » August 20th, 2013, 4:36 pm

Hello Dave2u,

Thank you for your patience... :)

Step 1.
For safety reason (to have a good registry to restore if needed), I will ask you to create a System Restore Point (SRP) before
most of my instructions sets...
Create a System Restore Point
  1. Right-click on Computer and select Properties.
  2. In the left pane under Tasks please click System protection.
    If UAC prompts for an administrator password or approval, type the password or give your "permission to continue".
  3. Select System Protection, then choose Create.
  4. In the System Restore dialog box, type a description for the restore point and then click Create again.
    A window will pop up with "The Restore Point was created successfully" confirmation message.
  5. Click OK, then close the System Restore dialog.

If you have successfully created a System Restore Point... we can proceed.
If you have NOT successfully created a System Restore Point... do not go any further!
Please post back so we can determine why it was unsuccessful.


Step 2.
TDSSKiller - Scan only
Please download the TDSSKiller.exe by Kaspersky and save it to your Desktop. <-Important!!!
  1. Right click on TDSSKiller.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
    If TDSSKiller does not run, please rename it. Right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. zarodinu.com).
    If you don't see file extensions, please see: How to change the file extension.
  2. Click the Start Scan button. Do not use the computer during the scan!
  3. If the scan completes with nothing found, click Close to exit.
  4. If malicious objects are found, they will show in the "Scan results - Select action for found objects" and offer 3 options.
    • Please select Skip instead of Cure (default).
  5. Then click Continue, then Close and then Close again.
  6. A log file named TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt will be created and saved to the root directory (usually Local Disk C:).
  7. Copy and paste the contents of that file in your next reply.

Step 3.
MiniToolBox
Please download MiniToolBox.exe ... by Farbar and save it to your Desktop.
  1. Right click MiniToolBox and select "Run As Administrator...", to run the tool.
  2. Check the following in the list:
    • Report IE Proxy Settings
    • Report FF Proxy Settings
    • List content of Hosts
    • List Installed Programs
    • List Restore Points
  3. Press the Go button.
    A file name Result.txt will be created in the same location where you downloaded MiniToolBox.exe
  4. Close the MiniToolBox window.
  5. Please post the contents of the Result.txt in your next reply.

Step 4.
OTL - Download
Please download OTL.exe by Old Timer and save it to your Desktop.

OTL - Scan
Important! Close all applications and windows so that you have nothing open and are at your Desktop.
  1. Right click on OTL.exe, select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
  2. Under Output, ensure that Standard Output is selected.
  3. Check the boxes labeled:
    • Include 64 bit scans
    • Scan All Users
    • LOP check
    • Purity check
    • Extra Registry > Use SafeList
  4. Click on Run Scan at the top left hand corner.
  5. When done, two Notepad files will open.
    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.
  6. Please post the contents of both OTL.txt and Extras.txt files in your next reply.

Please include in your next reply:
  1. Do you have any problems executing the instructions?
  2. Contents of the TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt log file
  3. Contents of a Result.txt log file after MiniToolBox run
  4. Contents of a OTL.txt log file
  5. Contents of a Extras.txt log file
  6. Do you see any changes in computer behavior?

Please do not hesitate to divide the post into multiple if it is too long...

Thanks,
pgmigg

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Re: IE10 sluggish on wife's HP Folio 13 - Need help!

Unread postby NonSuch » August 23rd, 2013, 5:57 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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