Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Board index Malware Removal ForumsInfected? Virus, malware, adware, ransomware, oh my!

Web Page Extension "Issues"

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
Topic locked

Web Page Extension "Issues"

Unread postby tommyk » August 19th, 2013, 12:35 pm

Recently when I click on a link or a web page I've been getting a Web Page Extension Window or sometimes go directly to a web page with a survey, ad or something else. I use Firefox, have Avast, Malware Bytes and Spyware Blaster for security. I ran scans but found no threats. Below are the two files needed to diagnose my problem:

DDS:
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 7.0.6001.18639 BrowserJavaVersion: 10.10.2
Run by jean at 12:27:41 on 2013-08-19
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.707 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Panasonic\PHOTOfunSTUDIO AutoStart\AutoStartupService.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\System32\mobsync.exe
C:\hp\kbd\kbd.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_8_800_94.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k apphost
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
TB: MSN Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [ccleaner] "c:\program files\ccleaner\CCleaner.exe" /AUTO
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRunOnce: [Launcher] c:\windows\sminst\launcher.exe
dRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\photof~1.lnk - c:\program files\common files\panasonic\photofunstudio autostart\AutoStartupService.exe
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre7\bin\jp2iexp.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab
TCP: NameServer = 192.168.0.1 216.165.129.158
TCP: Interfaces\{6E38A697-9AD9-4EA1-A462-B243E77C666E} : DHCPNameServer = 192.168.0.1 216.165.129.158
TCP: Interfaces\{EF79C5A9-5835-424C-A9E9-D70131A4B19E} : DHCPNameServer = 12.127.17.83 12.127.16.83
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\jean\appdata\roaming\mozilla\firefox\profiles\nf09pqik.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_94.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;aswRvrt;c:\windows\system32\drivers\aswRvrt.sys [2013-3-13 49376]
R0 aswVmm;aswVmm;c:\windows\system32\drivers\aswVmm.sys [2013-3-13 175176]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2013-1-11 770344]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2013-1-11 369584]
R2 AntiSpywareService;Comcast AntiSpyware;c:\program files\comcasttb\comcastspywarescan\ComcastAntiSpyService.exe [2009-6-17 616408]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2013-1-11 29816]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2013-1-11 66336]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2013-1-11 46808]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 hitmanpro37;HitmanPro 3.7 Support Driver;c:\windows\system32\drivers\hitmanpro37.sys [2013-1-9 30616]
S3 netr73;Linksys Compact Wireless-G USB Adapter Driver for Vista;c:\windows\system32\drivers\WUSB54GCx86.sys [2007-3-12 256000]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-08-19 12:31:00 92056 ----a-w- c:\program files\mozilla firefox\webapprt-stub.exe
2013-08-19 12:31:00 20616088 ----a-w- c:\program files\mozilla firefox\xul.dll
2013-08-19 12:31:00 170232 ----a-w- c:\program files\mozilla firefox\webapp-uninstaller.exe
2013-08-15 12:56:18 -------- d-----w- c:\windows\system32\MRT
.
==================== Find3M ====================
.
2013-08-09 17:50:36 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-08-09 17:50:36 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-06-28 11:44:45 175176 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2013-06-28 11:44:44 770344 ----a-w- c:\windows\system32\drivers\aswSnx.sys
.
============= FINISH: 12:28:49.62 ===============


Attach:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 3/14/2007 7:11:17 PM
System Uptime: 8/19/2013 12:13:09 PM (0 hours ago)
.
Motherboard: ASUSTek Computer INC. | | NARRA
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ | Socket AM2 | 2200/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 225 GiB total, 170.65 GiB free.
D: is FIXED (NTFS) - 8 GiB total, 0.875 GiB free.
E: is CDROM ()
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0019
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0019
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0029
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0029
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0045
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0045
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0070
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0070
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0096
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0096
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0108
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0108
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0293
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0293
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0358
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0358
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0392
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0392
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0399
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0399
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0020
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0020
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0026
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0026
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0031
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0031
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0039
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0039
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0047
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0047
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0050
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0050
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0053
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0053
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0054
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0054
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0069
Manufacturer: Microsoft
Name: isatap.{92AB7940-5C61-4E5E-B89B-51000E3D0532}
PNP Device ID: ROOT\*ISATAP\0069
Service: tunnel
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0071
Manufacturer: Microsoft
Name: isatap.{6E38A697-9AD9-4EA1-A462-B243E77C666E}
PNP Device ID: ROOT\*ISATAP\0071
Service: tunnel
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
ABBYY FineReader 6.0 Sprint
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Apple Application Support
Apple Software Update
ArcSoft PhotoImpression 5
avast! Free Antivirus
CCleaner
Coupon Printer for Windows
CouponBar
DHTML Editing Component
DIGOpt
doPDF 7.3 printer
Enhanced Multimedia Keyboard Solution
eXplorist Wizard
FamilySearch Indexing (www.familysearchindexing.org)
FirstRowSportApp
Foxit Reader
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Connections (remove only)
HP Customer Experience Enhancements
HP Customer Feedback
HP Easy Setup - Core
HP Easy Setup - Frontend
HP On-Screen Caps/Num/Scroll Lock Indicator
HP Picasso Media Center Add-In
InstallMgr
J2SE Runtime Environment 5.0 Update 11
Java 7 Update 10
Java Auto Updater
Java(TM) 6 Update 2
Java(TM) 6 Update 3
Java(TM) 6 Update 5
Java(TM) 6 Update 7
LightScribe 1.4.136.1
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Default Manager
Microsoft Office File Validation Add-In
Microsoft Office Standard Edition 2003
Microsoft Picture It! Publishing Platinum 2001
Microsoft Silverlight
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Web Publishing Wizard 1.52
Mozilla Firefox 23.0.1 (x86 en-US)
Mozilla Maintenance Service
Mozilla Thunderbird 17.0.8 (x86 en-US)
MSN Messenger 7.0
MSN Toolbar
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
My HP Games
NVIDIA Drivers
PHOTOfunSTUDIO 6.0
Python 2.4.3
RealPlayer
Realtek High Definition Audio Driver
Rhapsody Player Engine
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Shockwave
Soft Data Fax Modem with SmartCP
SpywareBlaster 5.0
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
WinRAR 4.20 (32-bit)
.
==== End Of File ===========================
tommyk
Active Member
 
Posts: 3
Joined: August 19th, 2013, 8:25 am
Top
Advertisement
Register to Remove

Re: Web Page Extension "Issues"

Unread postby nunped » August 19th, 2013, 3:36 pm

Hello tommyk, and welcome to the forum.

My name is nunped and I'll be helping you with any malware problems.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Here are some guidelines for the cleaning process to run as easy as possible.

  1. Please read this topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
  2. The instructions being given are for YOUR computer and system only! Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  3. You must have Administrator rights permissions for this computer.
  4. DO NOT run any other fix or removal tools unless instructed to do so!
  5. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  6. Only post your problem at one help site. Applying fixes from multiple help sites can cause problems.
  7. Only reply to this thread. Do not start another thread.
  8. The absence of symptoms does not imply the absence of malware. Please continue responding until I give you the "All Clean".
  9. No Reply Within 3 Days will result in your topic being closed!


Read through these instructions with your full attention.
Please ask first if you have any doubts.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions.
User avatar
nunped
MRU Honors Grad Emeritus
 
Posts: 1210
Joined: August 17th, 2011, 5:03 pm
Location: Portugal
Top

Re: Web Page Extension "Issues"

Unread postby Cypher » August 20th, 2013, 4:45 am

Operating Systems no longer supported by Microsoft
It appears you are using a computer with an unsupported Operating System.

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.

This topic is now closed.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 15148
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns
Top
Topic locked
  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 437 guests

The team • Delete all board cookies • All times are UTC - 5 hours [ DST ]

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware

Board index