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My Scrap Nook Toolbar

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My Scrap Nook Toolbar

Unread postby twatford » May 11th, 2013, 10:25 pm

I am working on someones computer they said it would freeze up when they went on the internet. They ran Malwarebytes but that did not solve the problem. I found that it had My Scrap Nook Toolbar installed. I found an article about this in one of your posts. I uninstalled the program and then ran OTC. I used the fix that was posted in your post. Then I ran TDS Killer and it did not find anything. I also installed and ran Microsoft Security Essentials and it did not find anything. I am sending you the logs you requested and wanted you to check and see if I got everything off. It seems to run fine.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16476
Run by Aya at 20:37:07 on 2013-05-11
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1787.961 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\StorageCraft\ShadowProtect\ImageReady.exe
C:\Program Files (x86)\StorageCraft\ShadowProtect\ImageReady.exe
C:\Windows\System32\vds.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\StorageCraft\ShadowProtect\ShadowProtectSvc.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe
C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe
C:\Program Files\Realtek\RtVOsd\RtVOsd.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskhost.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files (x86)\Hewlett-Packard\Recovery\CDCreator.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://xfinity.comcast.net/?cid=mtmh01202013
uURLSearchHooks: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/produ ... wsdc32.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
TCP: NameServer = 10.0.0.1
TCP: Interfaces\{0D04A0FC-3742-4DD7-99AD-8C633B5A0934} : DHCPNameServer = 10.0.0.1
TCP: Interfaces\{45217E02-1099-49D1-858B-717D23643439} : DHCPNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{45217E02-1099-49D1-858B-717D23643439}\2656C6B696E6E233363616 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{45217E02-1099-49D1-858B-717D23643439}\341666665645F63796 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{45217E02-1099-49D1-858B-717D23643439}\3416666656F545F63796 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{45217E02-1099-49D1-858B-717D23643439}\3486F636F6C61647560234166656 : DHCPNameServer = 10.1.10.1
TCP: Interfaces\{45217E02-1099-49D1-858B-717D23643439}\358696C6F686 : DHCPNameServer = 64.186.63.132 64.141.177.150 8.8.8.8
TCP: Interfaces\{45217E02-1099-49D1-858B-717D23643439}\74C6F62616C6355796475675962756C6563737 : DHCPNameServer = 4.2.2.1
TCP: Interfaces\{45217E02-1099-49D1-858B-717D23643439}\C696E6B6379737 : DHCPNameServer = 75.75.76.76 75.75.75.75
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
x64-DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Aya\AppData\Roaming\Mozilla\Firefox\Profiles\m53vwijd.default\
FF - prefs.js: browser.search.selectedEngine - Search Results
FF - prefs.js: browser.startup.homepage - hxxp://xfinity.comcast.net/?cid=mtmh02272013
FF - prefs.js: keyword.URL - hxxp://dts.search-results.com/sr?src=ff ... PN10645&q=
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\FunWebProducts\Installr\1.bin\NPFUNWEB.DLL
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R0 stcvsm;StorageCraft Volume Snapshot Driver;C:\Windows\System32\drivers\stcvsm.sys [2013-5-10 283400]
R1 sbmount;StorageCraft Image Mount Driver;C:\Windows\System32\drivers\sbmount.sys [2013-5-10 117000]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-1-11 98208]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-1-11 202752]
R2 CinemaNow Service;CinemaNow Service;C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe [2010-5-21 140272]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-6-18 103992]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-11-9 26680]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-1-20 130008]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 RtVOsdService;RtVOsdService Installer;C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe [2010-4-19 315392]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R2 ShadowProtectSvc;ShadowProtect Service;C:\Program Files (x86)\StorageCraft\ShadowProtect\ShadowProtectSvc.exe [2013-5-10 4594952]
R2 StorageCraft ImageReady;StorageCraft ImageReady;C:\Program Files (x86)\StorageCraft\ShadowProtect\ImageReady.exe [2013-5-10 4408672]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-1-11 347680]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-1-11 38456]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
.
=============== Created Last 30 ================
.
2013-05-11 23:39:50 -------- d--h--w- C:\preload
2013-05-11 23:38:39 76232 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{352FD573-430F-4710-A19A-8F614825E670}\offreg.dll
2013-05-11 22:42:41 905296 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{BE227C6E-D661-4FD7-A167-2C3242056612}\gapaengine.dll
2013-05-11 21:41:38 9317456 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{352FD573-430F-4710-A19A-8F614825E670}\mpengine.dll
2013-05-11 21:27:14 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2013-05-11 21:26:39 -------- d-----w- C:\Program Files\Microsoft Security Client
2013-05-11 21:26:04 374664 ----a-w- C:\Windows\System32\drivers\netio.sys
2013-05-11 21:16:40 -------- d-----w- C:\Users\Aya\AppData\Roaming\wsInspector
2013-05-11 21:04:23 73728 ----a-r- C:\Users\Aya\AppData\Roaming\Microsoft\Installer\{B829E117-D072-41EA-9606-9826A38D34C1}\SVRTgui.exe1_810EDD9E2F0A4E2BACF86673C38D9F48.exe
2013-05-11 21:04:23 73728 ----a-r- C:\Users\Aya\AppData\Roaming\Microsoft\Installer\{B829E117-D072-41EA-9606-9826A38D34C1}\SVRTgui.exe_810EDD9E2F0A4E2BACF86673C38D9F48.exe
2013-05-11 21:04:23 73728 ----a-r- C:\Users\Aya\AppData\Roaming\Microsoft\Installer\{B829E117-D072-41EA-9606-9826A38D34C1}\ARPPRODUCTICON.exe
2013-05-11 21:04:18 -------- d-----w- C:\Program Files (x86)\Sophos
2013-05-11 18:30:55 -------- d-----w- C:\Program Files (x86)\Startup Inspector for Windows
2013-05-11 18:30:35 -------- d-----w- C:\Program Files\Defraggler
2013-05-11 18:27:38 -------- d-----w- C:\Program Files\CCleaner
2013-05-11 18:19:56 -------- d-----w- C:\Windows\en
2013-05-11 18:14:02 69464 ----a-w- C:\Windows\SysWow64\XAPOFX1_3.dll
2013-05-11 18:14:02 523088 ----a-w- C:\Windows\System32\d3dx10_42.dll
2013-05-11 18:14:02 515416 ----a-w- C:\Windows\SysWow64\XAudio2_5.dll
2013-05-11 18:14:02 453456 ----a-w- C:\Windows\SysWow64\d3dx10_42.dll
2013-05-11 18:13:42 94040 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\42b0a7bc1ce4e7311\DSETUP.dll
2013-05-11 18:13:42 525656 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\42b0a7bc1ce4e7311\DXSETUP.exe
2013-05-11 18:13:42 1691480 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\42b0a7bc1ce4e7311\dsetup32.dll
2013-05-11 18:13:35 94040 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\3fc537a71ce4e7310\DSETUP.dll
2013-05-11 18:13:35 525656 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\3fc537a71ce4e7310\DXSETUP.exe
2013-05-11 18:13:35 1691480 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\3fc537a71ce4e7310\dsetup32.dll
2013-05-11 18:11:44 -------- d-----w- C:\Users\Aya\AppData\Local\Windows Live
2013-05-11 17:23:40 9317456 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{C2591096-B0C6-4FC0-ADE5-DC121504431C}\mpengine.dll
2013-05-11 17:17:27 -------- d-----w- C:\tech
2013-05-11 16:34:30 -------- d-----w- C:\Windows\Microsoft Antimalware
2013-05-11 01:28:22 117000 ----a-w- C:\Windows\System32\drivers\sbmount.sys
2013-05-11 01:28:06 283400 ----a-w- C:\Windows\System32\drivers\stcvsm.sys
2013-05-11 01:27:59 -------- d-----w- C:\Program Files (x86)\StorageCraft
2013-05-07 22:15:40 -------- d-----w- C:\Windows\System32\SPReview
2013-05-07 22:11:37 -------- d-----w- C:\Windows\System32\EventProviders
2013-05-04 03:59:17 1653096 ----a-w- C:\Windows\System32\drivers\ntfs.sys
2013-04-16 15:11:52 223752 ----a-w- C:\Windows\System32\drivers\fvevol.sys
2013-04-16 15:10:56 3138048 ----a-w- C:\Windows\System32\mstscax.dll
2013-04-16 15:10:51 2691072 ----a-w- C:\Windows\SysWow64\mstscax.dll
2013-04-16 15:10:43 131072 ----a-w- C:\Windows\SysWow64\aaclient.dll
2013-04-16 15:10:33 158208 ----a-w- C:\Windows\System32\aaclient.dll
2013-04-16 15:10:32 44032 ----a-w- C:\Windows\System32\tsgqec.dll
2013-04-16 15:10:31 36864 ----a-w- C:\Windows\SysWow64\tsgqec.dll
2013-04-16 15:09:23 3150848 ----a-w- C:\Windows\System32\win32k.sys
2013-04-16 15:08:59 5497688 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-04-16 15:08:41 3902312 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-04-16 15:08:39 3958120 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-04-16 15:08:36 112640 ----a-w- C:\Windows\System32\smss.exe
2013-04-16 15:08:35 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2013-04-16 15:08:32 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll
.
==================== Find3M ====================
.
2013-05-02 15:29:56 278800 ------w- C:\Windows\System32\MpSigStub.exe
2013-02-22 06:27:49 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-22 06:20:51 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-02-22 06:19:37 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-02-22 06:15:48 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-02-22 06:15:23 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-02-22 06:12:41 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-22 03:46:00 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-22 03:38:00 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-22 03:37:50 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-02-22 03:34:17 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-02-22 03:34:03 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-02-22 03:31:46 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-02-12 14:02:22 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys
.
============= FINISH: 20:39:03.18 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 5/4/2011 6:26:58 PM
System Uptime: 5/11/2013 7:14:03 PM (1 hours ago)
.
Motherboard: Hewlett-Packard | | 1604
Processor: AMD V140 Processor | Socket S1G4 | 782/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 215 GiB total, 150.939 GiB free.
D: is FIXED (NTFS) - 17 GiB total, 2.482 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP253: 3/28/2013 7:09:57 PM - Windows Update
RP254: 4/3/2013 8:09:22 PM - Windows Update
RP255: 4/16/2013 11:09:33 AM - Windows Update
RP256: 5/3/2013 11:53:47 PM - Windows Update
RP257: 5/6/2013 4:29:47 PM - Windows Update
RP258: 5/7/2013 6:10:15 PM - Windows Update
RP259: 5/11/2013 1:12:57 PM - Windows Update
RP260: 5/11/2013 2:09:27 PM - Windows Update
RP261: 5/11/2013 2:23:20 PM - tw
RP262: 5/11/2013 5:03:37 PM - Installed Sophos Virus Removal Tool.
RP263: 5/11/2013 5:09:47 PM - avast! Free Antivirus Setup
RP264: 5/11/2013 5:25:15 PM - Windows Update
.
==== Installed Programs ======================
.
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.4)
Adobe Shockwave Player 11.5
AMD USB Filter Driver
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Driver Installation Program
ATI Catalyst Install Manager
Bejeweled 2 Deluxe
Bing Rewards Client Installer
Blackhawk Striker 2
Bonjour
Build-a-lot 2
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
Chuzzle Deluxe
CinemaNow Media Manager
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
CyberLink MediaShow
CyberLink PowerDVD 9
CyberLink YouCam
D3DX10
Defraggler
Diner Dash 2 Restaurant Rescue
Dora's Carnival Adventure
Energy Star Digital Logo
Escape Rosecliff Island
ESU for Microsoft Windows 7
FATE
Final Drive Nitro
Google Earth
Google Update Helper
Heroes of Hellas 2 - Olympia
HP Advisor
HP Customer Experience Enhancements
HP Documentation
HP Game Console
HP Games
HP MediaSmart CinemaNow 2.0
HP Photo Creations
HP Power Manager
HP Quick Launch
HP Setup
HP Software Framework
HP Wireless Assistant
iTunes
Java Auto Updater
Java(TM) 6 Update 20 (64-bit)
Java(TM) 6 Update 35
Jewel Quest 3
Jewel Quest Solitaire 2
Junk Mail filter update
LabelPrint
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office File Validation Add-In
Microsoft Office Small Business Edition 2003
Microsoft Office Starter 2010 - English
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft WSE 3.0 Runtime
Mozilla Firefox 13.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton Online Backup
Penguins!
PhotoNow!
Plants vs. Zombies
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
QuickTime
Realtek Ethernet Controller Driver For Windows 7
Realtek High Definition Audio Driver
Recovery Manager
Roxio CinemaNow 2.0
RtVOsd
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Sophos Virus Removal Tool
StorageCraft ShadowProtect
Synaptics Pointing Device Driver
Uninstall Startup Inspector
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Virtual Families
Virtual Villagers - The Secret City
Wheel of Fortune 2
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
5/7/2013 6:04:24 PM, Error: Service Control Manager [7001] - The Windows Audio service depends on the Windows Audio Endpoint Builder service which failed to start because of the following error: After starting, the service hung in a start-pending state.
5/7/2013 6:03:35 PM, Error: ACPI [13] - : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
5/7/2013 5:55:24 PM, Error: Service Control Manager [7022] - The Windows Audio Endpoint Builder service hung on starting.
5/7/2013 12:37:10 PM, Error: Service Control Manager [7022] - The Windows Event Log service hung on starting.
5/6/2013 8:48:21 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {000C101C-0000-0000-C000-000000000046} and APPID {000C101C-0000-0000-C000-000000000046} to the user Aya-HP\Aya SID (S-1-5-21-3909958577-3632626648-3779002378-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
5/6/2013 5:54:43 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
5/11/2013 6:42:12 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
5/11/2013 5:29:28 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8024001e Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
5/11/2013 3:41:34 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
5/11/2013 3:41:34 PM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.
5/11/2013 12:51:55 PM, Error: Service Control Manager [7001] - The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
5/11/2013 1:37:13 PM, Error: Service Control Manager [7000] - The HP Support Assistant Service service failed to start due to the following error: The system cannot find the file specified.
5/11/2013 1:25:35 PM, Error: Service Control Manager [7031] - The RPC Endpoint Mapper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
5/11/2013 1:25:35 PM, Error: Service Control Manager [7031] - The Remote Procedure Call (RPC) service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
5/11/2013 1:07:48 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the ShadowProtect Service service to connect.
5/11/2013 1:07:48 PM, Error: Service Control Manager [7000] - The ShadowProtect Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
5/11/2013 1:05:20 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.
5/11/2013 1:04:44 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athihvs.dll Error Code: 21
5/11/2013 1:03:53 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.
5/11/2013 1:01:43 PM, Error: Service Control Manager [7022] - The Windows Audio service hung on starting.
5/10/2013 9:39:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShadowProtectSvc with arguments "" in order to run the server: {AC11F4F0-50CC-4563-AB09-DF414B881C3E}
5/10/2013 9:37:54 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSnx aswSP aswTdi discache sbmount spldr Wanarpv6
5/10/2013 9:28:36 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service VSS with arguments "" in order to run the server: {E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
5/10/2013 8:43:14 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswSnx aswSP aswTdi discache spldr Wanarpv6
5/10/2013 10:34:52 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
5/10/2013 10:34:52 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
5/10/2013 10:34:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
5/10/2013 10:34:50 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
5/10/2013 10:34:50 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
5/10/2013 10:34:45 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/10/2013 10:34:34 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
5/10/2013 10:34:23 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD aswRdr aswSnx aswSP aswTdi DfsC discache NetBIOS NetBT nsiproxy Psched rdbss sbmount spldr tdx vwififlt Wanarpv6 WfpLwf
5/10/2013 10:34:23 PM, Error: Service Control Manager [7001] - The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: The dependency service or group failed to start.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/10/2013 10:34:21 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
.
==== End Of File ===========================
twatford
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Posts: 2
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Re: My Scrap Nook Toolbar

Unread postby deltalima » May 12th, 2013, 3:02 pm

Hi twatford,

I am working on someones computer


Are you working as part of a computer repair business?
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deltalima
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Re: My Scrap Nook Toolbar

Unread postby twatford » May 12th, 2013, 9:34 pm

Yes I have a part-time computer training and service business. I have already returned the computer to the customer, but wanted to get an expert evaluation to see if everything had been cleaned off.
twatford
Active Member
 
Posts: 2
Joined: May 11th, 2013, 8:43 pm

Re: My Scrap Nook Toolbar

Unread postby deltalima » May 13th, 2013, 3:45 am

twatford wrote:I have already returned the computer to the customer


Business Use / Business Networked Computer


May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.


This topic is now closed.
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