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Help needed in Removing Rootkit

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Re: Help needed in Removing Rootkit

Unread postby Redhood » May 13th, 2013, 8:24 am

System Information :

CPU : AMD E-450 APU with Radeon(tm)HD Graphics
CPU CLOCK FREQUENCY : 1.65 GHz
System Memory : 2GBytes

Product Information :

Manufacturer : Sony Corporation
Model Name : VPCYB35AN
Service Tag Number: C902JRA0
Serial Number: 27545573-7003129
BIOS Version : R0190Z7
OS Version: Microsoft Windows 7 Starter Service Pack 1
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Re: Help needed in Removing Rootkit

Unread postby melboy » May 13th, 2013, 3:39 pm

Hi

With the information in this Sony knowledge base document, the error message you are seeing suggests it may be related to BIOS settings or a faulty hard drive.

This document shows you have the latest BIOS version (R0190Z7) for your model.

Follow the instructions in this Sony knowledge base document to reset the BIOS to defaults.

Please ensure you have backed up any important personal files before proceeding.

  1. Remove any added hardware and all removable media.
  2. Reset the computer BIOS to the default values.
  3. After resetting the BIOS , ensure the Hard Disk Drive (HDD) is detected in the BIOS.

Please let me know if the Hard Drive is detected in the BIOS.
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Re: Help needed in Removing Rootkit

Unread postby Redhood » May 14th, 2013, 12:21 am

Hi

I do not know how to Reset the BIOS to Default Values

I just Restarted my Netbook and Pressed F2 button.

Then Directly it went to SETUP Utility :-

5 options turned up :

MAIN
ADVANCED
SECURITY
BOOT
EXIT


In MAIN Option , it shows :

BIOS Version:R0190Z7
Machine name: VPCYB35AN
Serial No: Showed
UUID: Showed

System Memory: 2048 MB
HDD:320GB

System Date: Showed
System Time: Showed

I could only move UP & DOWN arrows which only worked on SYSTEM DATE & SYSTEM TIME. (But no changes made in Date & Time)


In EXIT Option , it showed :

Exit Setup
Get Default Values
Discard changes
Save
Shutdown

then I made EXIT from there.

I didnot do Anything else , NO Changes Made


Kindly Advise Me.


Thanks
Last edited by Redhood on May 15th, 2013, 7:10 am, edited 1 time in total.
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Re: Help needed in Removing Rootkit

Unread postby melboy » May 14th, 2013, 9:32 am

Hi

You need to choose Get Default Values

How to restore hardware configuration to default setting by using BIOS?
There are two BIOS types of VAIO notebook: PheonixBIOS and AMIBIOS.
The operating steps and operating interface vary with different BIOS types.

PheonixBIOS

AMIBIOS
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Re: Help needed in Removing Rootkit

Unread postby Redhood » May 14th, 2013, 11:56 pm

Hello

Sir,
In my Netbook, it shows Insyde Setup Utility when i Press F2.


I choosed Get Default Value Also Saved changes.
Again i restarted my Netbook and Checked for HDD

But This time it DID NOT SHOW HDD

HDD : NONE

After i exited from there , THAT Time it showed the Message" OS not found",so i Pressed the Power Button to shutdown


But after 2 hour again i Opened & Started my Netbook & pressed F2 to check the HDD,but Now it shows HDD

HDD:320 GB


kindly Advise me


Thank You
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Re: Help needed in Removing Rootkit

Unread postby melboy » May 15th, 2013, 8:28 am

Hi

Redhood wrote:But This time it DID NOT SHOW HDD

HDD : NONE


Then according to this, the drive may need replacing.
4. If the HDD is not detected in the BIOS then a hardware failure has occurred and the HDD may need to be replaced.


You may be able to perform some diagnostics on the HDD using the installed VAIO Care software.

VAIO Care Version 6 Helpful Information

Otherwise it may be best to either return to Sony support or start a new topic on a forum that specialises in hardware issues (If you decide on the latter, include a link to this thread).


Not a malware issue

At this stage your machine looks to be clean of malware, so the continued problems you are experiencing are not likely to be malware related. As this forum specializes in malware removal I think the best and fastest solution for you is to post on a hardware troubleshooting forum.

These sites have a variety of experts, that are better equipped to investigate and resolve these kinds of issues.

Below are some recommended sites, registration is free, it only takes a few minutes. :)

GeeksToGo - Hardware, Components and Peripherals
WhatTheTech - General Hardware

I'm sorry that I could not be of more help to you, and I wish you the best of luck with solving your computer problems.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.
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Re: Help needed in Removing Rootkit

Unread postby Redhood » May 15th, 2013, 8:33 am

Hello

Its Fine Sir,you have helped me a lot.
Because of you, atleast i know the Cause of BSOD AND OS Problem.

No more questions.

Special Thank You for helping & also for suggesting hardware issues website. :)
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Re: Help needed in Removing Rootkit

Unread postby melboy » May 15th, 2013, 12:07 pm

You're welcome :)
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Re: Help needed in Removing Rootkit

Unread postby Cypher » May 15th, 2013, 12:32 pm

As your problems do not appear to be malware related, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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