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Computer not Recognizing Disk Drive

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Computer not Recognizing Disk Drive

Unread postby punkpal » March 20th, 2013, 6:40 pm

Today I decided to burn a cd for a friend and couldn't do it in itunes (itunes said 'software or burner missing'). I then went to Windows Media Player and tried it from there, it could not detect any blank discs. Then I tried to listen to a regular cd and tried a few after that but my computer couldn't seem to detect that I have a cd drive.

When I press the button the disc tray opens. In device manager it is listed under 'disk drives' > 'Hitachi HTS727550A9E364 SATA Disk Device'. I tried to update and it said it was up to date and working properly. I then uninstalled the driver and restarted, Windows detected it automatically and re-installed it. The CD drive is still not working and it is not listed under 'My Computer' along with my C: and D: drives. It is not detecting any music CD I put in. I also 'checked for hardware changes' in Device Manager. Under the device in 'properties'> 'details' there is no error message and it says the device is working properly!

I apologize if this is not a malware problem, but I am not sure what this is and why this is happening. I have burned and ripped CDs before, watched DVDs and have had no problems. Please help if you can. :( :cry:

DDS:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16470 BrowserJavaVersion: 10.13.2
Run by owner at 18:36:12 on 2013-03-20
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4094.2659 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\FBAgent.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\P4G\BatteryLife.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\ALU.exe
C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files (x86)\ASUS\ASUS CopyProtect\aspg.exe
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe
C:\Program Files (x86)\Google\Update\1.3.21.135\GoogleCrashHandler.exe
C:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe
C:\Program Files (x86)\Google\Update\1.3.21.135\GoogleCrashHandler64.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\SysWOW64\ACEngSvr.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ATKOSD.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\WDC.exe
C:\Program Files\Elantech\ETDCtrl.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Elantech\ETDCtrlHelper.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files (x86)\Boingo\Boingo Wi-Fi\Boingo Wi-Fi.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\iTunes\iTunes.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\SRS Labs\SRS Premium Sound Control Panel\SRSPremiumPanel_64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files (x86)\ASUS\ControlDeck\ControlDeck.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\AsScrPro.exe
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\system32\StikyNot.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
mRun: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"
mRun: [UpdateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
mRun: [UpdateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
mRun: [Boingo Wi-Fi] "C:\Program Files (x86)\Boingo\Boingo Wi-Fi\Boingo.lnk"
mRun: [ATKOSD2] C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
mRun: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
mRun: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
mRun: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [ASUSWebStorage] C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.108.222\AsusWSPanel.exe /S
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\FANCYS~1.LNK - C:\Windows\Installer\{2B81872B-A054-48DA-BE3B-FA5C164C303A}\_C4A2FC3E3722966204FDD8.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SRSPRE~1.LNK - C:\Windows\Installer\{E5CF6B9C-3ABE-43C9-9413-AD5FFC98F049}\NewShortcut5_21C7B668029A47458B27645FE6E4A715.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDow ... ab_nvd.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0017-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinsta ... s-i586.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{C1015840-AF1E-4695-993A-03A3069BB560} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{C1015840-AF1E-4695-993A-03A3069BB560}\346416D6E45445 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{C1015840-AF1E-4695-993A-03A3069BB560}\355707562702830284F64756C6 : DHCPNameServer = 64.59.168.13 64.59.168.15 64.59.174.84
TCP: Interfaces\{C1015840-AF1E-4695-993A-03A3069BB560}\7666C673 : DHCPNameServer = 192.168.0.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\25.0.1364.172\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-Run: [ETDWare] C:\Program Files (x86)\Elantech\ETDCtrl.exe
x64-Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-6-26 75904]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-6-26 38016]
R0 lullaby;lullaby;C:\Windows\System32\drivers\lullaby.sys [2010-7-2 15928]
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320]
R2 AFBAgent;AFBAgent;C:\Windows\System32\FBAgent.exe [2010-7-2 379520]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-6-26 203264]
R2 ASMMAP64;ASMMAP64;C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys [2009-7-2 15416]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2010-10-24 130008]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2011-3-15 428384]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2010-9-24 116752]
R3 ETD;ELAN PS/2 Port Input Device;C:\Windows\System32\drivers\ETD.sys [2011-6-26 129024]
R3 JMCR;JMCR;C:\Windows\System32\drivers\jmcr.sys [2009-8-18 143472]
R3 JME;JMicron Ethernet Adapter NDIS6.20 Driver (Amd64 Bits);C:\Windows\System32\drivers\JME.sys [2010-2-24 131552]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2012-6-26 38528]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-1-8 161536]
S3 BS_DEF;BS_DEF;C:\Windows\BS_DEF.sys [2012-6-26 21048]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2012-8-14 57280]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-9-12 1512448]
S3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;C:\Windows\System32\drivers\SiSG664.sys [2009-6-10 56832]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-12 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-9-28 53760]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-11-5 1255736]
.
=============== Created Last 30 ================
.
2013-03-20 21:59:32 972264 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{C4399B2F-5236-4DAC-B4B1-CF6D7F4D4490}\gapaengine.dll
2013-03-20 21:59:07 9311288 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{EAE6783B-B9E1-410A-8A49-16EBD6E2FF4B}\mpengine.dll
2013-03-20 21:32:17 -------- d-----w- C:\Program Files\iPod
2013-03-20 21:32:15 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-03-20 21:32:15 -------- d-----w- C:\Program Files\iTunes
2013-03-19 15:16:13 9162192 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-03-19 15:04:00 -------- d-----w- C:\Program Files (x86)\Audacity
2013-03-15 15:57:41 -------- d-----w- C:\Program Files (x86)\Amazon
2013-02-28 01:43:11 2776576 ----a-w- C:\Windows\System32\msmpeg2vdec.dll
2013-02-28 01:43:11 2284544 ----a-w- C:\Windows\SysWow64\msmpeg2vdec.dll
2013-02-28 01:43:10 221184 ----a-w- C:\Windows\System32\UIAnimation.dll
2013-02-28 01:43:10 187392 ----a-w- C:\Windows\SysWow64\UIAnimation.dll
2013-02-28 01:43:04 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-02-28 01:43:04 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
.
==================== Find3M ====================
.
2013-03-20 22:24:15 45056 ----a-w- C:\Windows\System32\acovcnt.exe
2013-03-12 21:22:27 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-12 21:22:27 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-02-15 14:12:42 208216 ----a-w- C:\Windows\System32\drivers\84367852.sys
2013-02-14 18:19:44 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-02-14 18:19:38 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-02-14 18:19:37 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-02-13 23:18:02 208216 ----a-w- C:\Windows\System32\drivers\56540979.sys
2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
2013-02-02 06:57:02 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-02 06:47:24 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-02-02 06:47:19 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-02-02 06:42:18 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-02-02 06:41:51 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-02-02 06:38:01 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-02 03:38:35 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-02 03:30:32 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-02-02 03:30:21 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-02 03:26:47 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-02-02 03:26:21 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-02-02 03:23:28 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-01-30 10:53:22 273840 ------w- C:\Windows\System32\MpSigStub.exe
2013-01-20 20:59:04 230320 ----a-w- C:\Windows\System32\drivers\MpFilter.sys
2013-01-20 20:59:04 130008 ----a-w- C:\Windows\System32\drivers\NisDrvWFP.sys
2013-01-13 21:17:03 9728 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-01-13 21:17:02 2560 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
2013-01-13 21:16:42 10752 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
2013-01-13 21:12:46 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-01-13 21:11:21 4096 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-user32-l1-1-0.dll
2013-01-13 21:11:08 5632 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-01-13 21:11:07 5632 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-01-13 21:11:07 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-version-l1-1-0.dll
2013-01-13 21:11:07 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shell32-l1-1-0.dll
2013-01-13 20:35:31 9728 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-01-13 20:35:31 2560 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2013-01-13 20:35:18 10752 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2013-01-13 20:32:07 3584 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-01-13 20:31:48 4096 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
2013-01-13 20:31:41 5632 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-01-13 20:31:40 5632 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-01-13 20:31:40 3072 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
2013-01-13 20:31:40 3072 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
2013-01-13 20:31:00 1247744 ----a-w- C:\Windows\SysWow64\DWrite.dll
2013-01-13 20:22:22 1988096 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
2013-01-13 20:20:31 293376 ----a-w- C:\Windows\SysWow64\dxgi.dll
2013-01-13 20:09:00 249856 ----a-w- C:\Windows\SysWow64\d3d10_1core.dll
2013-01-13 20:08:43 220160 ----a-w- C:\Windows\SysWow64\d3d10core.dll
2013-01-13 20:08:35 1504768 ----a-w- C:\Windows\SysWow64\d3d11.dll
2013-01-13 19:59:04 1643520 ----a-w- C:\Windows\System32\DWrite.dll
2013-01-13 19:58:28 1175552 ----a-w- C:\Windows\System32\FntCache.dll
2013-01-13 19:54:01 604160 ----a-w- C:\Windows\SysWow64\d3d10level9.dll
2013-01-13 19:53:58 207872 ----a-w- C:\Windows\SysWow64\WindowsCodecsExt.dll
2013-01-13 19:51:30 2565120 ----a-w- C:\Windows\System32\d3d10warp.dll
2013-01-13 19:49:17 363008 ----a-w- C:\Windows\System32\dxgi.dll
2013-01-13 19:48:47 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2013-01-13 19:46:25 1080832 ----a-w- C:\Windows\SysWow64\d3d10.dll
2013-01-13 19:43:21 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
2013-01-13 19:38:39 333312 ----a-w- C:\Windows\System32\d3d10_1core.dll
2013-01-13 19:38:32 1887232 ----a-w- C:\Windows\System32\d3d11.dll
2013-01-13 19:38:21 296960 ----a-w- C:\Windows\System32\d3d10core.dll
2013-01-13 19:37:57 3419136 ----a-w- C:\Windows\SysWow64\d2d1.dll
2013-01-13 19:25:04 245248 ----a-w- C:\Windows\System32\WindowsCodecsExt.dll
2013-01-13 19:24:33 648192 ----a-w- C:\Windows\System32\d3d10level9.dll
2013-01-13 19:20:42 194560 ----a-w- C:\Windows\System32\d3d10_1.dll
2013-01-13 19:20:04 1238528 ----a-w- C:\Windows\System32\d3d10.dll
2013-01-13 19:15:40 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2013-01-13 19:10:36 3928064 ----a-w- C:\Windows\System32\d2d1.dll
2013-01-13 18:34:58 364544 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
2013-01-13 18:09:52 522752 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2013-01-13 17:26:42 1158144 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2013-01-13 17:05:09 1682432 ----a-w- C:\Windows\System32\XpsPrint.dll
2013-01-05 05:53:43 5553512 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-01-05 05:00:15 3967848 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-01-05 05:00:11 3913064 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-01-04 05:46:09 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-01-04 04:51:16 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-01-04 04:43:21 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-01-04 03:26:48 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-01-04 02:47:35 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-01-04 02:47:34 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-01-04 02:47:34 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-01-04 02:47:33 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-01-03 06:00:54 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-01-03 06:00:42 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
2009-04-08 17:31:56 106496 ----a-w- C:\Program Files (x86)\Common Files\CPInstallAction.dll
2008-08-12 04:45:20 155648 ----a-w- C:\Program Files (x86)\Common Files\MSIactionall.dll
.
============= FINISH: 18:37:27.34 ===============


Attach:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 11/5/2010 2:24:35 AM
System Uptime: 3/20/2013 6:23:38 PM (0 hours ago)
.
Motherboard: ASUSTeK Computer Inc. | | K52Dr
Processor: AMD Phenom(tm) II N830 Triple-Core Processor | CPU 1 | 1197/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 116 GiB total, 36.683 GiB free.
D: is FIXED (NTFS) - 330 GiB total, 293.128 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP432: 3/10/2013 9:50:58 PM - Windows Update
RP433: 3/12/2013 10:21:57 PM - Windows Update
RP434: 3/17/2013 11:46:06 AM - Windows Update
RP435: 3/20/2013 5:57:34 PM - Windows Update
RP436: 3/20/2013 6:04:11 PM - D restore
RP437: 3/20/2013 6:04:56 PM - C system restore March 13
.
==== Installed Programs ======================
.
Acrobat.com
Adobe AIR
Adobe Flash Player 10 Plugin
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.6)
Amazon MP3 Downloader 1.0.17
AMD Catalyst Install Manager
AMD USB Filter Driver
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ASUS AI Recovery
ASUS AP Bank
ASUS CopyProtect
ASUS FancyStart
ASUS LifeFrame3
ASUS Live Update
ASUS MultiFrame
ASUS Power4Gear Hybrid
ASUS SmartLogon
ASUS Splendid Video Enhancement Technology
ASUS Virtual Camera
ASUS WebStorage
ATK Package
Audacity 2.0.3
Battle.net
Boingo Wi-Fi
Bonjour
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
ControlDeck
CyberLink LabelPrint
CyberLink Power2Go
CyberLink PowerDVD 9
D3DX10
ESET Online Scanner v3
ETDWare PS/2-x64 7.0.5.16_WHQL
Fast Boot
Google Chrome
Google Earth Plug-in
Google Update Helper
Internet TV for Windows Media Center
iTunes
Java 7 Update 13
Java Auto Updater
JMicron Ethernet Adapter NDIS Driver
JMicron Flash Media Controller Driver
Junk Mail filter update
Malwarebytes Anti-Malware version 1.70.0.1100
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft IntelliPoint 8.2
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Movie Maker
MSVCRT
MSVCRT_amd64
MSVCRT110
MSVCRT110_amd64
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MSXML 4.0 SP3 Parser (KB973685)
Photo Common
Photo Gallery
PMB
QuickTime
Realtek High Definition Audio Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Skype™ 6.1
SpeedFan (remove only)
SRS Premium Sound Control Panel
StarCraft II
System Requirements Lab
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
USB 2.0 VGA UVC WebCam
VC80CRTRedist - 8.0.50727.6195
Ventrilo Client
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinFlash
Wireless Console 3
World of Warcraft
.
==== Event Viewer Messages From Past Week ========
.
3/20/2013 6:24:03 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom
3/20/2013 5:30:13 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Apple Mobile Device service, but this action failed with the following error: An instance of the service is already running.
3/20/2013 5:29:13 PM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
3/20/2013 5:28:38 PM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
3/20/2013 4:44:23 PM, Error: cdrom [15] - The device, \Device\CdRom0, is not ready for access yet.
3/15/2013 8:10:56 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.145.1862.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9203.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
.
==== End Of File ===========================
punkpal
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Re: Computer not Recognizing Disk Drive

Unread postby melboy » March 20th, 2013, 7:55 pm

Hi and welcome to the MR forums. :)

I'm melboy and I am going to try to help you with your problem. Please take note of the following:

  1. I will be working on your issues you have with your machine.
  2. The fixes are specific to your problem and should only be used for this issue on this machine.
  3. If you don't know or understand something, please don't hesitate to ask.


NOTE: Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.


No Reply Within 3 Days Will Result In Your Topic Being Closed!! If you need more time, please inform me.


==============================


Please click the "Run now" button to download & run the Microsoft fixit here:

Follow the on-screen prompts.

Let me know if this resolves your problem.
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Re: Computer not Recognizing Disk Drive

Unread postby punkpal » March 20th, 2013, 8:16 pm

Thank you very much.
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Re: Computer not Recognizing Disk Drive

Unread postby melboy » March 20th, 2013, 8:20 pm

You're welcome. :)

Any further problems, punkpal?
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Re: Computer not Recognizing Disk Drive

Unread postby punkpal » March 20th, 2013, 8:32 pm

It seems to not have worked. :(

It says it cannot detect cd/dvd drive.
Like I said the device shows in device manager and that it is working properly. I'm very confused :(
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Re: Computer not Recognizing Disk Drive

Unread postby melboy » March 20th, 2013, 9:02 pm

Hi

Let's check it out further.


SystemLook

Please download SystemLook from here and save it to your Desktop.

  • Right click SystemLook.exe and choose Run as Administrator
  • Copy the content of the following codebox into the main textfield:
    Code: Select all
    :service
    cdrom
    
    :reg
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\cdrom /s
    
    :filefind
    cdrom.*
    
    :file
    C:\WINDOWS\system32\drivers\cdrom.sys
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt



MiniToolbox

Please download MiniToolbox by farbar from here & save it to your desktop.

  • Right click minitoolbox.exe and choose Run as Administrator to run it.
  • Check the following options:

    • List last 10 Event Viewer Errors
    • List Devices > All

  • Click the Go button
  • When the tool finishes, notepad will open.
  • The notepad file will also be on your desktop entitled results.txt
  • Attach the contents of that notepad report to your next reply



Attachment

  • Attach minitoolbox's results.txt to your next post using the Upload Attachment feature

    Image

  • Click Choose file & browse to the file results.txt on your desktop and click open.
  • Click Add the file and wait for it to upload.
  • Then click Submit along with the rest of your reply.
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Re: Computer not Recognizing Disk Drive

Unread postby punkpal » March 21st, 2013, 2:44 pm

System Look:

SystemLook 04.09.10 by jpshortstuff
Log created at 14:35 on 21/03/2013 by owner
Administrator - Elevation successful

========== service ==========

cdrom
CD-ROM Driver
(No Description)
Current Status: Started
Startup Type: System
Error Control: Normal
Binary: \SystemRoot\system32\drivers\cdrom.sys
Group: SCSI CDROM Class
SafeBoot:
Dependencies:
(none)
Dependant Services:
(none)

========== reg ==========

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\cdrom]
"Start"= 0x0000000001 (1)
"Type"= 0x0000000001 (1)
"ErrorControl"= 0x0000000001 (1)
"ImagePath"="\SystemRoot\system32\drivers\cdrom.sys"
"DisplayName"="CD-ROM Driver"
"Group"="SCSI CDROM Class"
"DriverPackageId"="cdrom.inf_amd64_neutral_8363d00ecae4322d"
"AutoRun"= 0x0000000001 (1)
"AutoRunAlwaysDisable"="NEC MBR-7 NEC MBR-7.4 PIONEER CHANGR DRM-1804X PIONEER CD-ROM DRM-6324X PIONEER CD-ROM DRM-624X TORiSAN CD-ROM CDR_C36"
"Tag"= 0x0000000003 (3)

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\cdrom\Parameters]
(No values found)

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\cdrom\Parameters\Wdf]
"WdfMajorVersion"= 0x0000000001 (1)
"WdfMinorVersion"= 0x0000000009 (9)
"TimeOfLastSqmLog"=c4 27 2a 14 62 26 ce 01 (REG_QWORD)

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\cdrom\Enum]
"0"="SCSI\CdRom&Ven_TSSTcorp&Prod_CDDVDW_TS-L633C\4&18085cd0&0&010000"
"Count"= 0x0000000001 (1)
"NextInstance"= 0x0000000001 (1)


========== filefind ==========

Searching for "cdrom.*"
C:\Windows\inf\cdrom.inf --a---- 9878 bytes [05:31 14/07/2009] [12:14 04/08/2011] 55F752CB20B82A4424CE33D1ABCFA755
C:\Windows\inf\cdrom.PNF --a---- 12296 bytes [04:50 14/07/2009] [01:59 09/08/2011] A9CAB3C9F5C71DAF4341980F599B6939
C:\Windows\System32\drivers\cdrom.sys --a---- 147456 bytes [21:55 12/06/2011] [09:19 20/11/2010] F036CE71586E93D94DAB220D7BDF4416
C:\Windows\System32\drivers\en-US\cdrom.sys.mui --a---- 2048 bytes [05:35 14/07/2009] [02:29 14/07/2009] E4AD0963F2B4C256C9B752809FF5A17D
C:\Windows\System32\DriverStore\en-US\cdrom.inf_loc --a---- 934 bytes [05:35 14/07/2009] [02:30 14/07/2009] B7B760956BFBB8A9C685C47D9D5D6BA8
C:\Windows\System32\DriverStore\FileRepository\cdrom.inf_amd64_neutral_0b3d0d1942ab684b\cdrom.inf --a---- 9878 bytes [21:55 12/06/2011] [03:48 20/11/2010] 55F752CB20B82A4424CE33D1ABCFA755
C:\Windows\System32\DriverStore\FileRepository\cdrom.inf_amd64_neutral_0b3d0d1942ab684b\cdrom.PNF --a---- 11988 bytes [12:14 04/08/2011] [12:14 04/08/2011] AF531CD3AC5156AC41559FF45370E323
C:\Windows\System32\DriverStore\FileRepository\cdrom.inf_amd64_neutral_0b3d0d1942ab684b\cdrom.sys --a---- 147456 bytes [21:55 12/06/2011] [09:19 20/11/2010] F036CE71586E93D94DAB220D7BDF4416
C:\Windows\winsxs\amd64_cdrom.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_94afbf297141c911\cdrom.inf_loc --a---- 934 bytes [05:35 14/07/2009] [02:30 14/07/2009] B7B760956BFBB8A9C685C47D9D5D6BA8
C:\Windows\winsxs\amd64_cdrom.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_94afbf297141c911\cdrom.sys.mui --a---- 2048 bytes [05:35 14/07/2009] [02:29 14/07/2009] E4AD0963F2B4C256C9B752809FF5A17D
C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.inf --a---- 9878 bytes [21:55 12/06/2011] [03:48 20/11/2010] 55F752CB20B82A4424CE33D1ABCFA755
C:\Windows\winsxs\amd64_cdrom.inf_31bf3856ad364e35_6.1.7601.17514_none_bdcf6151ba66f48b\cdrom.sys --a---- 147456 bytes [21:55 12/06/2011] [09:19 20/11/2010] F036CE71586E93D94DAB220D7BDF4416

========== file ==========

C:\WINDOWS\system32\drivers\cdrom.sys - File found and opened.
MD5: F036CE71586E93D94DAB220D7BDF4416
Created at 21:55 on 12/06/2011
Modified at 09:19 on 20/11/2010
Size: 147456 bytes
Attributes: --a----
FileDescription: SCSI CD-ROM Driver
FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255)
ProductVersion: 6.1.7600.16385
OriginalFilename: cdrom.sys.mui
InternalName: cdrom.sys
ProductName: Microsoft® Windows® Operating System
CompanyName: Microsoft Corporation
LegalCopyright: © Microsoft Corporation. All rights reserved.

-= EOF =-
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Re: Computer not Recognizing Disk Drive

Unread postby punkpal » March 21st, 2013, 2:55 pm

Ok, now melboy I'm really confused. I went into 'my computer' just now after these scans and my disk drive was listed under 'removable devices': DVD RW Drive E:
Yesterday when I did the Fixit scan it said it couldn't detect a disk drive.
I inserted a disc and itunes recognized it immediately.
I tried to burn my CD just now and it worked! :cheers:

But, my question is why did this happen? Is it a bigger problem? :?
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Re: Computer not Recognizing Disk Drive

Unread postby melboy » March 21st, 2013, 3:37 pm

Hi

Everything looks fine. The cdrom driver failed to load - it was probably only a temporary glitch.

Any further problems? :)
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Re: Computer not Recognizing Disk Drive

Unread postby punkpal » March 21st, 2013, 6:33 pm

none at all melboy, thank you so much for your time and patience.
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Re: Computer not Recognizing Disk Drive

Unread postby melboy » March 21st, 2013, 6:37 pm

You're most welcome, punkpal. :)
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Re: Computer not Recognizing Disk Drive

Unread postby NonSuch » March 21st, 2013, 7:13 pm

As this issue appears to be resolved, this topic is now closed.
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