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Re: malware problems

Unread postby Blade81 » March 27th, 2013, 4:55 am

Hi,
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
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Blade81
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Re: malware problems

Unread postby drjpaulwede » March 27th, 2013, 5:52 pm

# AdwCleaner v2.115 - Logfile created 03/27/2013 at 17:48:27
# Updated 17/03/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Jennifer - JENNIFER-HP
# Boot Mode : Normal
# Running from : C:\Users\Jennifer\Downloads\AdwCleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\user.js
Folder Deleted : C:\Program Files (x86)\Ask.com
Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\Users\Jennifer\AppData\Local\Giant Savings
Folder Deleted : C:\Users\Jennifer\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Jennifer\AppData\LocalLow\BabylonToolbar
Folder Deleted : C:\Users\Jennifer\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Jennifer\AppData\Roaming\BabylonToolbar
Folder Deleted : C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\rpj19irn.default\jetpack
Folder Deleted : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Deleted : HKCU\Software\APN
Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\Giant Savings
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\BabylonToolbar
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\InstalledBrowserExtensions
Key Deleted : HKCU\Software\Microsoft\Babylon
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{97F2FF5B-260C-4CCF-834A-2DDA4E29E39E}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKLM\Software\APN
Key Deleted : HKLM\Software\AskToolbar
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\Software\BabylonToolbar
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{35C1605E-438B-4D64-AAB1-8885F097A9B1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BDB69379-802F-4EAF-B541-F8DE92DD98DB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\b
Key Deleted : HKLM\SOFTWARE\Classes\bbylnApp.appCore
Key Deleted : HKLM\SOFTWARE\Classes\bbylnApp.appCore.1
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0004479.BHO
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0004479.FBApi
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0004479.FBApi.1
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0004479.Sandbox
Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0004479.Sandbox.1
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane.1
Key Deleted : HKLM\SOFTWARE\Classes\escort.escrtBtn.1
Key Deleted : HKLM\SOFTWARE\Classes\esrv.BabylonESrvc
Key Deleted : HKLM\SOFTWARE\Classes\esrv.BabylonESrvc.1
Key Deleted : HKLM\Software\Classes\Installer\Features\3192AA38321C641458DBDAF83979D193
Key Deleted : HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\Software\Classes\Installer\Products\3192AA38321C641458DBDAF83979D193
Key Deleted : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{35C1605E-438B-4D64-AAB1-8885F097A9B1}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6E8BF012-2C85-4834-B10A-1B31AF173D70}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\Giant Savings_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\Giant Savings_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011441179}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{11111111-1111-1111-1111-110011441179}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{22222222-2222-2222-2222-220022442279}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{291BCCC1-6890-484A-89D3-318C928DAC1B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{33333333-3333-3333-3333-330033443379}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{97F2FF5B-260C-4CCF-834A-2DDA4E29E39E}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{98889811-442D-49DD-99D7-DC866BE87DBC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B8276A94-891D-453C-9FF3-715C042A2575}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E46C8196-B634-44A1-AF6E-957C64278AB1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FFB9ADCB-8C79-4C29-81D3-74D46A93D370}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{44C3C1DB-2127-433C-98EC-4C9412B5FC3A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{4D5132DD-BB2B-4249-B5E0-D145A8C982E1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{55555555-5555-5555-5555-550055445579}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{66666666-6666-6666-6666-660066446679}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{706D4A4B-184A-4434-B331-296B07493D2D}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{77777777-7777-7777-7777-770077447779}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{8BE10F21-185F-4CA0-B789-9921674C3993}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{94C0B25D-3359-4B10-B227-F96A77DB773F}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{B0B75FBA-7288-4FD3-A9EB-7EE27FA65599}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{B173667F-8395-4317-8DD6-45AD1FE00047}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{B32672B3-F656-46E0-B584-FE61C0BB6037}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{BFE569F7-646C-4512-969B-9BE3E580D393}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{C2434722-5C85-4CA0-BA69-1B67E7AB3D68}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{C2996524-2187-441F-A398-CD6CB6B3D020}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E047E227-5342-4D94-80F7-CFB154BF55BD}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E3F79BE9-24D4-4F4D-8C13-DF2C9899F82E}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E77EEF95-3E83-4BB8-9C0D-4A5163774997}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\dhkplhfnhceodhffomolpfigojocbpcb
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\ndkhncnongaclekkbelchmeafffimifj
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011441179}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{8375D9C8-634F-4ECB-8CF5-C7416BA5D542}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110011441179}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2EECD738-5844-4A99-B4B6-146BF802613B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{83AA2913-C123-4146-85BD-AD8F93971D39}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\BabylonToolbar
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Giant Savings
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{44C3C1DB-2127-433C-98EC-4C9412B5FC3A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4D5132DD-BB2B-4249-B5E0-D145A8C982E1}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550055445579}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660066446679}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{706D4A4B-184A-4434-B331-296B07493D2D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{77777777-7777-7777-7777-770077447779}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8BE10F21-185F-4CA0-B789-9921674C3993}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{94C0B25D-3359-4B10-B227-F96A77DB773F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B0B75FBA-7288-4FD3-A9EB-7EE27FA65599}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B173667F-8395-4317-8DD6-45AD1FE00047}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B32672B3-F656-46E0-B584-FE61C0BB6037}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BFE569F7-646C-4512-969B-9BE3E580D393}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C2434722-5C85-4CA0-BA69-1B67E7AB3D68}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C2996524-2187-441F-A398-CD6CB6B3D020}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E047E227-5342-4D94-80F7-CFB154BF55BD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E3F79BE9-24D4-4F4D-8C13-DF2C9899F82E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E77EEF95-3E83-4BB8-9C0D-4A5163774997}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{98889811-442D-49DD-99D7-DC866BE87DBC}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16470

[OK] Registry is clean.

-\\ Mozilla Firefox v19.0.2 (en-US)

File : C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\rpj19irn.default\prefs.js

Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Deleted : user_pref("browser.search.defaultenginename", "Ask.com");
Deleted : user_pref("browser.search.order.1", "Ask.com");
Deleted : user_pref("extensions.asktb.ff-original-keyword-url", "");

-\\ Google Chrome v [Unable to get version]

File : C:\Users\Jennifer\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [12852 octets] - [26/03/2013 21:56:11]
AdwCleaner[S1].txt - [12816 octets] - [27/03/2013 17:48:27]

########## EOF - C:\AdwCleaner[S1].txt - [12877 octets] ##########
drjpaulwede
Regular Member
 
Posts: 37
Joined: February 17th, 2013, 8:30 pm

Re: malware problems

Unread postby Blade81 » March 28th, 2013, 5:30 am

Hi,

Run DDS again and post back fresh dds.txt contents.
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Blade81
Admin/Teacher
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Posts: 5245
Joined: July 17th, 2006, 3:36 am
Location: Finland

Re: malware problems

Unread postby drjpaulwede » March 30th, 2013, 11:28 pm

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16470 BrowserJavaVersion: 10.17.2
Run by Jennifer at 19:54:04 on 2013-03-29
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.5611.3583 [GMT -4:00]
.
AV: Kaspersky Anti-Virus *Enabled/Updated* {C3113FBF-4BCB-4461-D78D-6EDFEC9593E5}
SP: Kaspersky Anti-Virus *Enabled/Updated* {7870DE5B-6DF1-4BEF-ED3D-55AD9712D958}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\avp.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\SysWOW64\ezSharedSvcHost.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\ProgramData\ActivePath\ActiveMail\UpdateClient.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\HP\HP Photosmart 6510 series\Bin\ScanToPCActivationApp.exe
C:\Program Files\HP\HP Photosmart 6510 series\Bin\ScanToPCActivationApp.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\CyberLink\Shared files\brs.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Program Files\HP\HP Photosmart 6510 series\Bin\HPNetworkCommunicator.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\avp.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\svchost.exe -k WbioSvcGroup
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskhost.exe
C:\ProgramData\HP Photo Creations\Communicator.exe
C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
C:\Program Files\HP\HP Photosmart 6510 series\Bin\HPNetworkCommunicator.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Content Blocker Plugin: {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
BHO: Virtual Keyboard Plugin: {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: URL Advisor Plugin: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\IEExt\UrlAdvisor\klwtbbho.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
BHO: ActiveMail: {EF7AED5F-0C26-4820-A570-7DA8B6D93F4A} - C:\ProgramData\ActivePath\ActiveMail\ActiveMailBHO.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
uRun: [HP Photosmart 6510 series (NET)] "C:\Program Files\HP\HP Photosmart 6510 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN1AS4128G05QB:NW" -scfn "HP Photosmart 6510 series (NET)" -AutoStart 1
uRun: [HP Photosmart 6510 series (NET) #2] "C:\Program Files\HP\HP Photosmart 6510 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN23D4711605QB:NW" -scfn "HP Photosmart 6510 series (NET) #2" -AutoStart 1
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
mRun: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRun: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\avp.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\Users\Jennifer\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\EVERNO~1.LNK - C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: EnableShellExecuteHooks = dword:1
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: HideFastUserSwitching = dword:0
IE: Add to Evernote 4.0 - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: {0C4CC089-D306-440D-9772-464E226F6539} - {0BA14598-4178-4CE5-B1F1-B5C6408A3F2E} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\IEExt\UrlAdvisor\klwtbbho.dll
TCP: NameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{282C9E62-5BB6-4DF1-B895-1FAB548862CD} : DHCPNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{282C9E62-5BB6-4DF1-B895-1FAB548862CD}\35471697262796467656F534861627C6F6474756 : DHCPNameServer = 4.2.2.3 4.2.2.4 4.2.2.2
TCP: Interfaces\{282C9E62-5BB6-4DF1-B895-1FAB548862CD}\D445C4F44474543303 : DHCPNameServer = 192.168.2.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: EasyBits ShellExecute Hook - {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWOW64\ezUPBHook.dll
x64-BHO: Content Blocker Plugin: {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\x64\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
x64-BHO: Virtual Keyboard Plugin: {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\x64\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
x64-BHO: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\x64\IEBHO.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} -
x64-BHO: URL Advisor Plugin: {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\x64\IEExt\UrlAdvisor\klwtbbho.dll
x64-BHO: ActiveMail: {EF7AED5F-0C26-4820-A570-7DA8B6D93F4A} - C:\ProgramData\ActivePath\ActiveMail\ActiveMailBHO64.dll
x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-IE: {0C4CC089-D306-440D-9772-464E226F6539} - {0BA14598-4178-4CE5-B1F1-B5C6408A3F2E} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\x64\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
x64-IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\x64\IEExt\UrlAdvisor\klwtbbho.dll
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Jennifer\AppData\Roaming\Mozilla\Firefox\Profiles\rpj19irn.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\5\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\Visan\plugins\npRLSecurePluginLayer.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1200112.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll
FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-02-27 19:39; content_blocker@kaspersky.com; C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\FFExt\content_blocker@kaspersky.com
FF - ExtSQL: 2013-02-27 19:39; url_advisor@kaspersky.com; C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\FFExt\url_advisor@kaspersky.com
FF - ExtSQL: 2013-02-27 19:39; virtual_keyboard@kaspersky.com; C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\FFExt\virtual_keyboard@kaspersky.com
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2011-3-4 78976]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2011-3-4 38528]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;C:\Windows\System32\drivers\klim6.sys [2012-8-2 28504]
R1 kltdi;kltdi;C:\Windows\System32\drivers\kltdi.sys [2012-6-8 54104]
R1 kneps;kneps;C:\Windows\System32\drivers\kneps.sys [2012-8-13 178008]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-11-26 89600]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-4-2 204288]
R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-4-2 365568]
R2 AVP;Kaspersky Anti-Virus Service;C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\avp.exe -r --> C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\avp.exe -r [?]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
R2 ezSharedSvc;Easybits Services for Windows;C:\Windows\System32\ezSharedSvcHost.exe --> C:\Windows\System32\ezSharedSvcHost.exe [?]
R2 FPLService;TrueSuiteService;C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe [2011-2-18 265544]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 hpsrv;HP Service;C:\Windows\System32\hpservice.exe [2011-5-27 30520]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-6-14 26680]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2011-7-26 2375168]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-11-26 399344]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
R3 amdhub30;AMD USB 3.0 Hub Driver;C:\Windows\System32\drivers\amdhub30.sys [2011-3-18 87168]
R3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-7-26 46136]
R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\amdxhc.sys [2011-3-18 188544]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2010-11-17 115216]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\System32\drivers\clwvd.sys [2010-7-28 31088]
R3 hpCMSrv;HP Connection Manager 4 Service;C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe [2011-5-23 1098296]
R3 klkbdflt;Kaspersky Lab KLKBDFLT;C:\Windows\System32\drivers\klkbdflt.sys [2012-10-25 29016]
R3 klmouflt;Kaspersky Lab KLMOUFLT;C:\Windows\System32\drivers\klmouflt.sys [2012-10-25 29528]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
R3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\System32\drivers\RtsPStor.sys [2011-7-26 337512]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-7-26 47232]
S2 CLKMSVC10_38F51D56;CyberLink Product - 2011/11/26 21:54:47;C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe [2011-2-24 241648]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-3-2 183560]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-3-24 19456]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-3-24 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-3-24 30208]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-8-28 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-03-27 21:43:22 9311288 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{40B83E80-1E9D-47E7-B326-55DFE3DE327D}\mpengine.dll
2013-03-25 23:18:30 -------- d-sh--w- C:\$RECYCLE.BIN
2013-03-25 22:13:11 -------- d-----w- C:\ProgramData\Synaptics
2013-03-24 23:25:52 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2013-03-24 23:25:52 458712 ----a-w- C:\Windows\System32\drivers\cng.sys
2013-03-24 23:25:52 340992 ----a-w- C:\Windows\System32\schannel.dll
2013-03-24 23:25:52 247808 ----a-w- C:\Windows\SysWow64\schannel.dll
2013-03-24 23:25:52 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2013-03-24 23:25:52 154480 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2013-03-24 23:25:52 1448448 ----a-w- C:\Windows\System32\lsasrv.dll
2013-03-24 23:25:40 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
2013-03-24 23:25:40 366592 ----a-w- C:\Windows\System32\qdvd.dll
2013-03-24 18:30:23 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-03-22 21:47:34 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys
2013-03-19 23:50:07 -------- d-----w- C:\Users\Jennifer\AppData\Local\{63B98A07-1252-4A61-8309-AC5E6B5B99D4}
2013-03-18 21:31:27 98816 ----a-w- C:\Windows\sed.exe
2013-03-18 21:31:27 256000 ----a-w- C:\Windows\PEV.exe
2013-03-18 21:31:27 208896 ----a-w- C:\Windows\MBR.exe
2013-03-18 01:06:47 -------- d-----w- C:\Users\Jennifer\AppData\Roaming\Malwarebytes
2013-03-18 01:06:36 -------- d-----w- C:\ProgramData\Malwarebytes
2013-03-18 01:06:35 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-03-18 01:06:35 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-03-18 01:06:23 -------- d-----w- C:\Users\Jennifer\AppData\Local\Programs
2013-03-17 22:14:28 -------- d-----w- C:\Users\Jennifer\AppData\Local\{9D9DC07F-21C3-475F-9F88-88297D82C21D}
2013-03-10 02:14:02 33240 ----a-w- C:\Windows\System32\drivers\GEARAspiWDM.sys
2013-03-10 02:13:36 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-03-10 02:13:36 -------- d-----w- C:\Program Files\iTunes
2013-03-06 02:12:28 -------- d-----w- C:\Users\Jennifer\AppData\Local\{43D28D23-9AB4-412C-B4A2-A671FE48A431}
2013-03-02 22:56:57 -------- d-----w- C:\Users\Jennifer\AppData\Local\{7B75DE2A-B9C4-402E-8758-D7FFA31B9A63}
2013-02-28 00:43:48 -------- d-----w- C:\Users\Jennifer\AppData\Local\{718147AE-9598-4621-ADC4-D047BA0D57F7}
2013-02-28 00:40:03 64856 ----a-w- C:\Windows\System32\klfphc.dll
2013-02-28 00:39:35 -------- d-----w- C:\Windows\ELAMBKUP
2013-02-28 00:05:08 -------- d-----w- C:\Users\Jennifer\AppData\Local\{80C0A5B4-2245-4FA3-8AB7-8F235FAE520D}
.
==================== Find3M ====================
.
2013-03-24 18:30:16 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll
2013-03-24 18:30:16 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2013-03-14 21:32:34 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-03-14 21:32:34 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-03-01 00:18:39 54104 ----a-w- C:\Windows\System32\drivers\kltdi.sys
2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll
2013-02-02 06:57:02 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-02-02 06:47:24 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-02-02 06:47:19 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-02-02 06:42:18 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-02-02 06:41:51 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-02-02 06:38:01 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-02-02 03:38:35 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-02-02 03:30:32 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-02-02 03:30:21 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-02-02 03:26:47 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-02-02 03:26:21 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-02-02 03:23:28 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-01-17 05:28:58 273840 ------w- C:\Windows\System32\MpSigStub.exe
2013-01-13 21:17:03 9728 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-01-13 21:17:02 2560 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
2013-01-13 21:16:42 10752 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
2013-01-13 21:12:46 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-01-13 21:11:21 4096 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-user32-l1-1-0.dll
2013-01-13 21:11:08 5632 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-01-13 21:11:07 5632 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-01-13 21:11:07 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-version-l1-1-0.dll
2013-01-13 21:11:07 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-downlevel-shell32-l1-1-0.dll
2013-01-13 20:35:31 9728 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-01-13 20:35:31 2560 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2013-01-13 20:35:18 10752 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2013-01-13 20:32:07 3584 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-01-13 20:31:48 4096 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
2013-01-13 20:31:41 5632 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-01-13 20:31:40 5632 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-01-13 20:31:40 3072 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
2013-01-13 20:31:40 3072 ---ha-w- C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
2013-01-13 20:31:00 1247744 ----a-w- C:\Windows\SysWow64\DWrite.dll
2013-01-13 20:22:22 1988096 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
2013-01-13 20:20:31 293376 ----a-w- C:\Windows\SysWow64\dxgi.dll
2013-01-13 20:09:00 249856 ----a-w- C:\Windows\SysWow64\d3d10_1core.dll
2013-01-13 20:08:43 220160 ----a-w- C:\Windows\SysWow64\d3d10core.dll
2013-01-13 20:08:35 1504768 ----a-w- C:\Windows\SysWow64\d3d11.dll
2013-01-13 19:59:04 1643520 ----a-w- C:\Windows\System32\DWrite.dll
2013-01-13 19:58:28 1175552 ----a-w- C:\Windows\System32\FntCache.dll
2013-01-13 19:54:01 604160 ----a-w- C:\Windows\SysWow64\d3d10level9.dll
2013-01-13 19:53:58 207872 ----a-w- C:\Windows\SysWow64\WindowsCodecsExt.dll
2013-01-13 19:53:14 187392 ----a-w- C:\Windows\SysWow64\UIAnimation.dll
2013-01-13 19:51:30 2565120 ----a-w- C:\Windows\System32\d3d10warp.dll
2013-01-13 19:49:17 363008 ----a-w- C:\Windows\System32\dxgi.dll
2013-01-13 19:48:47 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2013-01-13 19:46:25 1080832 ----a-w- C:\Windows\SysWow64\d3d10.dll
2013-01-13 19:43:21 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
2013-01-13 19:38:39 333312 ----a-w- C:\Windows\System32\d3d10_1core.dll
2013-01-13 19:38:32 1887232 ----a-w- C:\Windows\System32\d3d11.dll
2013-01-13 19:38:21 296960 ----a-w- C:\Windows\System32\d3d10core.dll
2013-01-13 19:37:57 3419136 ----a-w- C:\Windows\SysWow64\d2d1.dll
2013-01-13 19:25:04 245248 ----a-w- C:\Windows\System32\WindowsCodecsExt.dll
2013-01-13 19:24:33 648192 ----a-w- C:\Windows\System32\d3d10level9.dll
2013-01-13 19:24:30 221184 ----a-w- C:\Windows\System32\UIAnimation.dll
2013-01-13 19:20:42 194560 ----a-w- C:\Windows\System32\d3d10_1.dll
2013-01-13 19:20:04 1238528 ----a-w- C:\Windows\System32\d3d10.dll
2013-01-13 19:15:40 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
2013-01-13 19:10:36 3928064 ----a-w- C:\Windows\System32\d2d1.dll
2013-01-13 19:02:06 417792 ----a-w- C:\Windows\SysWow64\WMPhoto.dll
2013-01-13 18:34:58 364544 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
2013-01-13 18:32:43 465920 ----a-w- C:\Windows\System32\WMPhoto.dll
2013-01-13 18:09:52 522752 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2013-01-13 17:26:42 1158144 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2013-01-13 17:05:09 1682432 ----a-w- C:\Windows\System32\XpsPrint.dll
2013-01-05 05:53:43 5553512 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-01-05 05:00:15 3967848 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-01-05 05:00:11 3913064 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-01-04 06:11:21 2284544 ----a-w- C:\Windows\SysWow64\msmpeg2vdec.dll
2013-01-04 06:11:13 2776576 ----a-w- C:\Windows\System32\msmpeg2vdec.dll
2013-01-04 05:46:09 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-01-04 04:51:16 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-01-04 04:43:21 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-01-04 03:26:48 3153408 ----a-w- C:\Windows\System32\win32k.sys
2013-01-04 02:47:35 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-01-04 02:47:34 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-01-04 02:47:34 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-01-04 02:47:33 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-01-03 06:00:54 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-01-03 06:00:42 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
.
============= FINISH: 19:54:42.72 ===============
drjpaulwede
Regular Member
 
Posts: 37
Joined: February 17th, 2013, 8:30 pm

Re: malware problems

Unread postby drjpaulwede » March 30th, 2013, 11:29 pm

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 8/22/2011 7:55:10 PM
System Uptime: 3/29/2013 7:41:43 PM (0 hours ago)
.
Motherboard: Hewlett-Packard | | 358D
Processor: AMD A8-3500M APU with Radeon(tm) HD Graphics | Socket FS1 | 1500/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 581 GiB total, 476.772 GiB free.
D: is FIXED (NTFS) - 15 GiB total, 1.621 GiB free.
E: is CDROM ()
F: is FIXED (FAT32) - 0 GiB total, 0.087 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Officejet 4500 G510n-z
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Officejet 4500 G510n-z
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Officejet 4500 G510n-z
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Officejet 4500 G510n-z
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart 6510 series
Device ID: ROOT\MULTIFUNCTION\0002
Manufacturer: HP
Name: Photosmart 6510 series
PNP Device ID: ROOT\MULTIFUNCTION\0002
Service:
.
==== System Restore Points ===================
.
RP284: 3/8/2013 7:36:20 PM - Windows Update
RP285: 3/9/2013 10:12:51 PM - Installed iTunes
RP286: 3/10/2013 7:33:01 PM - Windows Backup
RP287: 3/13/2013 5:54:25 PM - Windows Update
RP288: 3/14/2013 5:15:29 PM - Windows Update
RP289: 3/17/2013 8:09:37 PM - Windows Backup
RP290: 3/18/2013 10:42:33 PM - Windows Update
RP291: 3/22/2013 5:58:03 PM - Windows Update
RP292: 3/23/2013 10:50:14 AM - Windows Update
RP293: 3/24/2013 11:27:41 AM - Removed Adobe Reader X (10.1.6) MUI.
RP294: 3/24/2013 11:31:35 AM - Installed HP Update.
RP295: 3/24/2013 11:34:35 AM - Installed Adobe Reader XI MUI.
RP296: 3/24/2013 11:36:05 AM - Installed Adobe Reader XI MUI.
RP297: 3/24/2013 11:38:02 AM - Installed Adobe Reader XI MUI.
RP298: 3/24/2013 2:15:52 PM - Installed Adobe Reader XI MUI.
RP299: 3/24/2013 2:17:05 PM - Installed Adobe Reader XI MUI.
RP300: 3/24/2013 2:29:21 PM - Installed Java 7 Update 17
RP301: 3/24/2013 2:33:38 PM - Removed Java(TM) 6 Update 24 (64-bit)
RP302: 3/24/2013 7:19:52 PM - Windows Update
RP303: 3/24/2013 7:25:51 PM - Windows Backup
RP304: 3/24/2013 7:27:34 PM - Windows Update
.
==== Installed Programs ======================
.
4500_G510nz_Help_Web
4500G510nz_Software_Min
4500G510nz_web
64 Bit HP CIO Components Installer
ActiveMail
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Photoshop Lightroom 4.3 64-bit
Adobe Reader XI (11.0.02) MUI
Adobe Shockwave Player 12.0
Agatha Christie - Peril at End House
AMD APP SDK Runtime
AMD Fuel
AMD System Monitor
AMD VISION Engine Control Center
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Catalyst Install Manager
AuthenTec TrueAPI
Bejeweled 2 Deluxe
Bejeweled 3
Bing Bar
Blackhawk Striker 2
Blasterball 3
Blio
Bonjour
Bounce Symphony
BufferChm
Build-a-lot 2
Cake Mania
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Coupon Printer for Windows
CyberLink PowerDVD
CyberLink YouCam
D3DX10
Diner Dash 2 Restaurant Rescue
Dora's World Adventure
Energy Star Digital Logo
ESU for Microsoft Windows 7
Evernote v. 4.5.6
Farm Frenzy
FATE - The Traitor Soul
Hewlett-Packard ACLM.NET v1.2.1.1
HP 3D DriveGuard
HP Auto
HP Client Services
HP Connection Manager
HP Customer Experience Enhancements
HP Documentation
HP DVB-T TV Tuner 8.0.64.43
HP FWUpdateEDO2
HP Games
HP MovieStore
HP Officejet 4500 G510n-z
HP On Screen Display
HP Photo Creations
HP Photosmart 6510 series Basic Device Software
HP Photosmart 6510 series Help
HP Photosmart 6510 series Product Improvement Study
HP Power Manager
HP Product Detection
HP Quick Launch
HP Setup
HP Setup Manager
HP SimplePass 2011
HP Software Framework
HP Support Assistant
HP Update
IDT Audio
iTunes
Java 7 Update 17
Java Auto Updater
Junk Mail filter update
Kaspersky Anti-Virus 2013
LIVESTRONG USB
Magic Desktop
Mah Jong Medley
Malwarebytes Anti-Malware version 1.70.0.1100
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Starter 2010 - English
Microsoft PowerPoint Viewer
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft WSE 3.0 Runtime
Mozilla Firefox 19.0.2 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mystery P.I. - Stolen in San Francisco
Namco All-Stars PAC-MAN
Network64
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
QuickTime
Ralink RT5390 802.11b/g/n WiFi Adapter
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
Recovery Manager
RoxioNow Player
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Slingo Supreme
swMSM
Synaptics TouchPad Driver
Toolbox
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update Installer for WildTangent Games App
Validity WBF DDK
Virtual Villagers 4 - The Tree of Life
WebReg
Wheel of Fortune 2
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WMV9/VC-1 Video Playback
Yahoo! Detect
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
3/25/2013 7:20:09 PM, Error: Service Control Manager [7000] - The HP Support Assistant Service service failed to start due to the following error: A device attached to the system is not functioning.
3/25/2013 7:17:06 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
3/24/2013 7:35:05 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070103: Advanced Micro Devices, Inc. - Display, Other hardware - AMD Radeon(TM) HD 6620G.
3/24/2013 11:10:15 AM, Error: Application Popup [1060] - \??\C:\ComboFix\catchme.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
.
==== End Of File ===========================
drjpaulwede
Regular Member
 
Posts: 37
Joined: February 17th, 2013, 8:30 pm

Re: malware problems

Unread postby Blade81 » March 31st, 2013, 10:03 am

Good. If there's no issues left let's see the final steps :)

Let's uninstall adwcleaner:
  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.



THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

A To disable the System Restore feature:

1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Select c: drive and click Configure...
7. Select Turn off protection
8. Press OK.
Repeat steps 6-8 for each hard drive.

B. Reboot.

C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 7. select Restore system settings and previous versions of files -option.


Now lets uninstall ComboFix:
  • Click START then RUN
  • Now copy-paste Combofix /uninstall in the runbox and click OK

UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.


Download and run Secunia Personal Software Inspector (PSI) and fix its findings. Leave the program installed so you'll stay alarmed about vulnerable components in future too.



Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade 8)
User avatar
Blade81
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Re: malware problems

Unread postby drjpaulwede » March 31st, 2013, 9:05 pm

Hi Blade,
I followed the above steps and it seems that the system is in shape. I will use your suggestions to prevent further infections. Thank you so very much for your expertise and diligence, I appreciate it.
Dr. Paul
drjpaulwede
Regular Member
 
Posts: 37
Joined: February 17th, 2013, 8:30 pm

Re: malware problems

Unread postby Blade81 » April 1st, 2013, 7:56 am

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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