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Was in process of removing malware BUT stopped in process!

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Re: Was in process of removing malware BUT stopped in proces

Unread postby TrucknMom2 » March 19th, 2013, 7:47 am

It appears that it's working...thanks to you Cypher and WBG for all your tech know how!! Any suggestions to keep me free from this nightmare in the future?
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Re: Was in process of removing malware BUT stopped in proces

Unread postby Cypher » March 19th, 2013, 12:25 pm

Hi,
It appears that it's working

Excellent.
thanks to you Cypher and WBG for all your tech know how!!

You're most welcome, glad we could help :)
Any suggestions to keep me free from this nightmare in the future?

Yes, please see my suggestions below.

Your computer appears to be clean of malware.
Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove some of the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools/logs we used if they remain on your Desktop.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Please read the article below which will give you a few suggestions for how to minimise your chances of getting another infection.

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
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Cypher
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Re: Was in process of removing malware BUT stopped in proces

Unread postby TrucknMom2 » March 19th, 2013, 12:49 pm

I totally appreciate your help and patience with me during this chaotic spell I've had. Hopefully, I won't need to be back here..but..if I should, I'll be more confident and assured you guys will get me through it!
Thanks again ((hugs))
TrucknMom2
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Posts: 36
Joined: February 22nd, 2013, 9:03 pm

Re: Was in process of removing malware BUT stopped in proces

Unread postby Cypher » March 19th, 2013, 1:10 pm

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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