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Need help removing an infection

Unread postby mc4 » March 10th, 2013, 10:59 pm

I have Windows 7.
Here are some of my problems:
-There are extra icons in my tool bar. One is a flag with red circle and an "x" on it.
-I have unusual program files that I don't recall having:
"default programs"
"desktop gadget gallery"
"internet explorer (64-bit)"
"XPS viewer"
"Microsoft Visual Studio 2005"
"Microsoft Silverlight"
-I am unable to uninstall these programs and other programs that I had personally installed
-I can't open some programs. I get this message: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item".
-Some of my programs are not working properly. E.g. my windows media player doesn't always properly open and more specifically, I am unable to look at all of my pictures in a folder without having to individually select each item.

I don't know much about this but I think this is a malware. I've tried scanning my computer with "Malwarebytes anti-malware" and "SUPERantispyware" but hasn't helped. Any help would be awesome!

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Re: Need help removing an infection

Unread postby NonSuch » March 11th, 2013, 12:48 am

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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Location: California


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