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startup problems

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Re: startup problems

Unread postby drjpaulwede » February 28th, 2013, 5:51 pm

MBAM log:

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.28.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Jennifer :: JENNIFER-PC [administrator]

2/28/2013 7:12:48 AM
mbam-log-2013-02-28 (07-12-48).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 461158
Time elapsed: 2 hour(s), 4 minute(s), 30 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Jennifer\Downloads\Free_Download_Manager_Setup.exe (PUP.Bundle.Installer.OI) -> Quarantined and deleted successfully.

(end)


Computer behavior appears to be more stable, faster.
drjpaulwede
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Posts: 37
Joined: February 17th, 2013, 8:30 pm
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Re: startup problems

Unread postby pgmigg » March 1st, 2013, 2:37 am

Hello drjpaulwede,
Computer behavior appears to be more stable, faster.
:D
Your latest set of logs appear to be clean! :cheers:
This is my general post for when your logs show no more signs of malware.
Before I give you instructions how to keep your computer clean and secure, you need to make a few additional steps

Step 1.
Update Adobe Reader
Your version of Adobe Reader is out-of-date. There are serious security issues with older versions of Adobe Reader.
I'm not asking you to update any Adobe Acrobat installation... this can be quite costly. I am going to insist that you update your Adobe Reader software.
Then use the Reader for viewing PDF files - you can use the Acrobat software for your other needs.

Please download the current version of Adobe Reader...Copyright © Adobe Systems Inc.
Please UNCHECK the box for the: Free McAfee® Security Scan Plus.
  1. Click the yellow Download now button. If you don't already have Adobe DLM... you may receive a prompt.
    Adobe DLM software removal instructions available here, if wanted.
  2. The Adobe installer will check your system and begin the installation process. Use the default installation parameters.
  3. When the installation is complete, please Close and re-open your Internet browser.

Adobe Reader X - recommended (safety) program settings
When the program is open, click on Edit and select Preferences. In the categories below, use these settings:
  • Javascript - Uncheck Enable Acrobat Javascript.
  • Security (Enhanced) - Uncheck Automatically trust sites from my Win OS security zones.
  • Secure Trust Manager- Uncheck Allow opening of non-PDF file attachments with external applications.

Step 2.
Latest Java Installation Needed!

Attention: Print these instructions or copy them. You will be closing your browser!!

DOWNLOAD LATEST VERSION
  1. Get the latest version (7u15) of Java Runtime Environment (JRE)... © Sun Microsystems, Inc.
  2. Click the "Download JRE" button to the right.
  3. Check "Accept License Agreement "
  4. Locate the entry for Windows x64, click on the associated file name, then save the file to your Desktop.

INSTALL Java
  1. Close all open applications (standard), especially your browser.
  2. From Desktop please right-click on jre-7u15-windows-x64.exe select "Run As Administrator..." to install the newest version.
  3. Follow the on-screen directions. When installation is completed successfully, please reboot your computer normally.
  4. Once the computer has been restarted, you can delete the "downloaded" installation file from your desktop.

Step 3.
OTL - Run Fix Script
You should still have OTL on your desktop.
Important! Close all applications and windows so that you have nothing open and are at your Desktop.
  1. Right click on OTL.exe select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
  2. Copy and Paste the following code into the Image text box. Do not include the word Code
    Code: Select all
    :Commands
    [EMPTYTEMP]
    [CLEARALLRESTOREPOINTS]
    
  3. Click under the Custom Scan/Fixes box and paste the copied text.
  4. Click the Run Fix button. If prompted... click OK.
  5. OTL may ask to reboot the machine. Please do so if asked.

Step 4.
OTL-Cleanup
  1. Right click on OTL.exe select "Run As Administrator..." to run it. If prompted by UAC, please allow it.
  2. Press the CleanUp button.
  3. When done, you will be prompted to reboot your system to finish file removal, please select OK to reboot your computer.


Then:
Please don't forget to enable all your defense software!

Finally:
Please click HERE to find a short guide to staying safer online.

Please don't hesitate to ask any additional questions.

Stay Safe! ;)
pgmigg

Failure to post replies within 72 hours will result in this thread being closed
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pgmigg
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Re: startup problems

Unread postby drjpaulwede » March 1st, 2013, 8:41 pm

I have executed all the instructions, and am good to go! Thank you for your diligent help and expertise, pgmigg!!!!!
drjpaulwede
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Posts: 37
Joined: February 17th, 2013, 8:30 pm

Re: startup problems

Unread postby pgmigg » March 1st, 2013, 8:48 pm

You are very welcome, drjpaulwede! :D

Thanks,
pgmigg
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Re: startup problems

Unread postby deltalima » March 3rd, 2013, 2:28 pm

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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