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Spooler stops working, must reinstall print drivers daily

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Spooler stops working, must reinstall print drivers daily

Unread postby ciosbak1 » February 12th, 2013, 2:31 pm

Neither my HP engineer husband or I can figure out what is happening with my printer and/or desktop (spooler?). The desktop I purchased 4 months ago (early October 2012) has been acting "odd" (ocassional strange typing lag, locking up, etc.) for quite a while. It was fine for about a month after I began to use it, then "things" started to happen.

A three days ago, all of the sudden my printer (HP 1050 J410) stopped working. When I sent a print job to the spooler it simply didn't get to print queue (nothing there when I opened the device to see what was 'printing'). However, I never got an error message. We first thought it was the printer itself. After hours of investigating and running a diagnostic program from HP that stated there was a problem with the printer drivers, we downloaded new print drivers from the HP site. The printer then printed again. Briefly. The next morning, again no print jobs made it to the print queue. I ended up having to AGAIN download the printer drivers to get it to print. It happened AGAIN overnight last night and this morning I can not get anything to print again. I have left it as it is.

We use and run Norton Antivirus software on this machine. I am at a loss for what is causing this and don't want to download any of the "spooler fixers" out there. Can you please help me identify if there is malware causing this, or if it's something else that we can't see? I will be ever grateful for your help. The DDS logs are shown below. Thank-you.

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16457
Run by Christie at 11:52:49 on 2013-02-12
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.7607.4416 [GMT -6:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Users\Christie\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\ccSvcHst.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Hewlett-Packard\HP Keyboard\ModLEDKey.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
C:\Users\Christie\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\Program Files (x86)\Hewlett-Packard\HP Keyboard\CNYHKEY.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe
C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\HPTouchSmartSyncCalReminderApp.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Christie\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeHelper.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\splwow64.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
C:\Windows\splwow64.exe
C:\Program Files\WinZip\zipsendservice.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Citrix\GoToMeeting\1061\g2mstart.exe
C:\Program Files (x86)\Citrix\GoToMeeting\1061\g2mcomm.exe
C:\Program Files (x86)\Citrix\GoToMeeting\1061\g2mlauncher.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\vssvc.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mWinlogon: Userinit = userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn1\yt.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\coieplg.dll
BHO: ShopAtHome.com Cash Back Helper: {66516A07-F617-488A-90CF-4E690CFB3C5F} - C:\Users\Christie\AppData\Roaming\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - c:\Program Files (x86)\AMD\SteadyVideo\SteadyVideo.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\ips\ipsbho.dll
BHO: DefaultTab Browser Helper: {7F6AFBF1-E065-4627-A2FD-810366367D01} - C:\Users\Christie\AppData\Roaming\DefaultTab\DefaultTab\DefaultTabBHO.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Adobe Acrobat Create PDF Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
BHO: Yontoo: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo\YontooIEClient.dll
TB: ShopAtHome.com Toolbar: {311B58DC-A4DC-4B04-B1B5-60299AD3D803} - C:\Users\Christie\AppData\Roaming\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn1\yt.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\coieplg.dll
TB: ShopAtHome.com Toolbar: {311B58DC-A4DC-4B04-B1B5-60299AD3D803} - C:\Users\Christie\AppData\Roaming\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
EB: Developer Tools: {1A6FE369-F28C-4AD9-A3E6-2BCB50807CF1} - C:\Program Files (x86)\Internet Explorer\iedvtool.dll
uRun: [ISUSPM] "C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe" -scheduler
uRun: [GoToMeeting] "C:\Program Files (x86)\Citrix\GoToMeeting\1061\g2mstart.exe" "/Trigger RunAtLogon"
uRun: [DW7] "C:\Program Files (x86)\The Weather Channel\The Weather Channel App\TWCApp.exe"
uRun: [AdobeBridge] <no file>
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [LaunchHPOSIAPP] C:\Program Files (x86)\Hewlett-Packard\HP Keyboard\LaunchApp.exe
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun: [Carbonite Backup] C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
mRun: [Nuance PDF Reader-reminder] "C:\Program Files (x86)\Nuance\PDF Reader\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\PDF Reader\Ereg\Ereg.ini"
mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
mRun: [ShopAtHomeWatcher] C:\Users\Christie\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
StartupFolder: C:\Users\Christie\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
TCP: NameServer = 97.64.183.164 97.64.209.37
TCP: Interfaces\{02052146-90A4-40F5-9F2C-E3CBDF3A39FA} : DHCPNameServer = 97.64.183.164 97.64.209.37
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - c:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - c:\Program Files (x86)\AMD\SteadyVideo\VideoMIMEFilter.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn
x64-BHO: SteadyVideoBHO Class: {6C680BAE-655C-4E3D-8FC4-E6A520C3D928} - c:\Program Files\AMD\SteadyVideo\SteadyVideo.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Filter: video/mp4 - {20C75730-7C25-476B-95DC-C65810F9E489} - c:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Filter: video/x-flv - {20C75730-7C25-476B-95DC-C65810F9E489} - c:\Program Files\AMD\SteadyVideo\VideoMIMEFilter.dll
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-mASetup: {B34A07DD-C6F7-414A-AE63-01019482EAF0} - msiexec /fu {B34A07DD-C6F7-414A-AE63-01019482EAF0} /qn
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2012-5-8 82048]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2012-5-8 42624]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1402010.016\symds64.sys [2013-1-18 493216]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1402010.016\symefa64.sys [2013-1-18 1133216]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\BASHDefs\20130116.013\BHDrvx64.sys [2013-1-15 1388120]
R1 ccSet_N360;Norton 360 Settings Manager;C:\Windows\System32\drivers\N360x64\1402010.016\ccsetx64.sys [2013-1-18 168096]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\IPSDefs\20130209.001\IDSviA64.sys [2013-2-11 513184]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1402010.016\ironx64.sys [2013-1-18 224416]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1402010.016\symnets.sys [2013-1-18 432800]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-5-8 235520]
R2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE [2011-7-20 249648]
R2 CalendarSynchService;CalendarSynchService;C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Calendar\Service\GCalService.exe [2011-8-16 16384]
R2 DefaultTabUpdate;DefaultTabUpdate;C:\Users\Christie\AppData\Roaming\DefaultTab\DefaultTab\DTUpdate.exe [2012-10-23 107520]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2012-8-23 13672]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\20.2.1.22\ccsvchst.exe [2013-1-18 143928]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2012-5-8 1128952]
R3 amdhub30;AMD USB 3.0 Hub Driver;C:\Windows\System32\drivers\amdhub30.sys [2012-5-8 102528]
R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\amdxhc.sys [2012-5-8 219776]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-12-28 138912]
R3 L1C;NDIS Miniport Driver for Atheros AR81xx PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2012-5-8 104048]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2012-5-8 54400]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]
S3 BBSvc;Bing Bar Update Service;C:\Program Files (x86)\Microsoft\BingBar\BBSvc.EXE [2011-8-1 195320]
S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2012-11-6 1038088]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-10-7 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2013-02-11 19:22:28 -------- d-----w- C:\ProgramData\{9BF4D58B-C6D6-467B-BC5A-FD0C1278F4AF}
2013-02-10 00:32:59 -------- d-----w- C:\ProgramData\Recovery
2013-01-27 14:20:58 -------- d-----w- C:\Hewlett-Packard
2013-01-25 15:50:26 -------- d-----w- C:\Users\Christie\AppData\Local\IsolatedStorage
2013-01-25 15:47:30 -------- d-----w- C:\Program Files (x86)\TurboTax
2013-01-18 22:52:14 776864 ----a-w- C:\Windows\System32\drivers\N360x64\1402010.016\srtsp64.sys
2013-01-18 22:52:14 493216 ----a-w- C:\Windows\System32\drivers\N360x64\1402010.016\symds64.sys
2013-01-18 22:52:14 432800 ----a-w- C:\Windows\System32\drivers\N360x64\1402010.016\symnets.sys
2013-01-18 22:52:14 37496 ----a-r- C:\Windows\System32\drivers\N360x64\1402010.016\srtspx64.sys
2013-01-18 22:52:14 23448 ----a-r- C:\Windows\System32\drivers\N360x64\1402010.016\symelam.sys
2013-01-18 22:52:14 224416 ----a-w- C:\Windows\System32\drivers\N360x64\1402010.016\ironx64.sys
2013-01-18 22:52:14 168096 ----a-w- C:\Windows\System32\drivers\N360x64\1402010.016\ccsetx64.sys
2013-01-18 22:52:14 1133216 ----a-w- C:\Windows\System32\drivers\N360x64\1402010.016\symefa64.sys
2013-01-18 22:52:09 -------- d-----w- C:\Windows\System32\drivers\N360x64\1402010.016
.
==================== Find3M ====================
.
2013-02-08 07:55:19 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-02-08 07:55:19 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-12-27 19:02:57 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll
2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll
2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2012-12-07 13:20:16 441856 ----a-w- C:\Windows\System32\Wpc.dll
2012-12-07 13:15:31 2746368 ----a-w- C:\Windows\System32\gameux.dll
2012-12-07 12:26:17 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll
2012-12-07 12:20:43 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll
2012-12-07 11:20:04 30720 ----a-w- C:\Windows\System32\usk.rs
2012-12-07 11:20:03 43520 ----a-w- C:\Windows\System32\csrr.rs
2012-12-07 11:20:03 23552 ----a-w- C:\Windows\System32\oflc.rs
2012-12-07 11:20:01 45568 ----a-w- C:\Windows\System32\oflc-nz.rs
2012-12-07 11:20:01 44544 ----a-w- C:\Windows\System32\pegibbfc.rs
2012-12-07 11:20:01 20480 ----a-w- C:\Windows\System32\pegi-fi.rs
2012-12-07 11:20:00 20480 ----a-w- C:\Windows\System32\pegi-pt.rs
2012-12-07 11:19:59 20480 ----a-w- C:\Windows\System32\pegi.rs
2012-12-07 11:19:58 46592 ----a-w- C:\Windows\System32\fpb.rs
2012-12-07 11:19:57 40960 ----a-w- C:\Windows\System32\cob-au.rs
2012-12-07 11:19:57 21504 ----a-w- C:\Windows\System32\grb.rs
2012-12-07 11:19:57 15360 ----a-w- C:\Windows\System32\djctq.rs
2012-12-07 11:19:56 55296 ----a-w- C:\Windows\System32\cero.rs
2012-12-07 11:19:55 51712 ----a-w- C:\Windows\System32\esrb.rs
2012-11-30 05:45:35 362496 ----a-w- C:\Windows\System32\wow64win.dll
2012-11-30 05:45:35 243200 ----a-w- C:\Windows\System32\wow64.dll
2012-11-30 05:45:35 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2012-11-30 05:45:14 215040 ----a-w- C:\Windows\System32\winsrv.dll
2012-11-30 05:43:12 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2012-11-30 05:41:07 424448 ----a-w- C:\Windows\System32\KernelBase.dll
2012-11-30 04:54:00 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2012-11-30 04:53:59 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2012-11-30 03:23:48 338432 ----a-w- C:\Windows\System32\conhost.exe
2012-11-30 02:44:06 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2012-11-30 02:44:04 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2012-11-30 02:44:04 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2012-11-30 02:44:03 2048 ----a-w- C:\Windows\SysWow64\user.exe
2012-11-30 02:38:59 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-11-30 02:38:59 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-11-30 02:38:59 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-11-30 02:38:59 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-11-23 03:26:31 3149824 ----a-w- C:\Windows\System32\win32k.sys
2012-11-23 03:13:57 68608 ----a-w- C:\Windows\System32\taskhost.exe
2012-11-22 05:44:23 800768 ----a-w- C:\Windows\System32\usp10.dll
2012-11-22 04:45:03 626688 ----a-w- C:\Windows\SysWow64\usp10.dll
2012-11-20 05:48:49 307200 ----a-w- C:\Windows\System32\ncrypt.dll
2012-11-20 04:51:09 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll
.
============= FINISH: 11:53:07.18 ===============


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/6/2012 6:14:20 PM
System Uptime: 2/11/2013 1:34:54 PM (22 hours ago)
.
Motherboard: MSI | | 2AE0
Processor: AMD A8-5500 APU with Radeon(tm) HD Graphics | P0 | 3200/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 915 GiB total, 846.552 GiB free.
D: is FIXED (NTFS) - 17 GiB total, 2.093 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is FIXED (NTFS) - 144 GiB total, 141.761 GiB free.
K: is FIXED (NTFS) - 5 GiB total, 4.708 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP42: 2/9/2013 - Scheduled Checkpoint
RP43: 2/9/2013 11:03:49 AM - Removed HP Deskjet 1050 J410 series Basic Device Software
RP44: 2/9/2013 1:32:55 PM - Removed HP Deskjet 1050 J410 series Product Improvement Study
RP45: 2/9/2013 1:33:23 PM - Removed HP Deskjet 1050 J410 series Help
RP46: 2/9/2013 1:33:47 PM - Removed HP Deskjet 1050 J410 series Basic Device Software
RP47: 2/9/2013 2:54:55 PM - Removed CWA Reminder by We-Care.com v4.1.19.3
RP48: 2/9/2013 3:19:44 PM - Removed HP Deskjet 1050 J410 series Help
RP49: 2/9/2013 3:20:28 PM - Removed HP Deskjet 1050 J410 series Basic Device Software
RP50: 2/11/2013 1:15:52 PM - Removed HP Support Assistant.
RP51: 2/11/2013 1:19:26 PM - Windows Modules Installer
RP52: 2/11/2013 1:19:54 PM - Windows Modules Installer
RP53: 2/11/2013 1:22:33 PM - Installed HP Support Assistant
RP54: 2/11/2013 1:24:41 PM - Windows Modules Installer
RP55: 2/11/2013 1:25:04 PM - Windows Modules Installer
RP56: 2/11/2013 1:33:29 PM - Removed HP Deskjet 1050 J410 series Basic Device Software
.
==== Installed Programs ======================
.
Adobe Acrobat XI Pro
Adobe AIR
Adobe Anchor Service CS4
Adobe Anchor Service x64 CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe CMaps x64 CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe CSI CS4
Adobe CSI CS4 x64
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Download Assistant
Adobe Drive CS4
Adobe Drive CS4 x64
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 11 ActiveX
Adobe Fonts All
Adobe Fonts All x64
Adobe Linguistics CS4
Adobe Linguistics CS4 x64
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe PDF Library Files x64 CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 (64 Bit)
Adobe Photoshop CS4 Support
Adobe Reader XI (11.0.01)
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Type Support CS4
Adobe Type Support x64 CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe WinSoft Linguistics Plugin x64
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Media Foundation Decoders
AMD Steady Video Plug-In
AMD VISION Engine Control Center
AnswerWorks 5.0 English Runtime
Bejeweled 3
Bing Bar
Blackhawk Striker 2
Blio
Bubble Wrap
Carbonite
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Connect
Coupon Printer for Windows
Cradle of Rome 2
D3DX10
DefaultTab
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DirectX for Managed Code Update (Summer 2004)
Dora's World Adventure
Facebook
Farm Frenzy
Farmscapes
FATE
File Type Assistant
Final Drive Fury
Free File Viewer 2012
Google Chrome
Google Update Helper
GoToMeeting 5.4.0.1082
Hewlett-Packard ACLM.NET v1.2.1.1
Hoyle Card Games
HP Application Assistant
HP Auto
HP Calendar
HP Client Services
HP Clock
HP Customer Experience Enhancements
HP Deskjet 1050 J410 series Basic Device Software
HP Deskjet 1050 J410 series Help
HP Deskjet 1050 J410 series Product Improvement Study
HP Games
HP Keyboard
HP LinkUp
HP Magic Canvas
HP Magic Canvas Tutorials
HP MovieStore
HP Notes
HP Odometer
HP Photo Creations
HP RSS
HP Setup
HP Setup Manager
HP Support Assistant
HP Support Information
HP TouchSmart RecipeBox
HP Update
HP Vision Hardware Diagnostics
HP Weather
IDT Audio
iSEEK AnswerWorks English Runtime
Jewel Match 3
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
John Deere Drive Green
Junk Mail filter update
Kobo
kuler
LabelPrint
Letters from Nowhere 2
Luxor HD
Mah Jong Medley
Mesh Runtime
Metric Converter
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Mathematics
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Business 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft WSE 3.0 Runtime
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton 360
Norton Online Backup
Nuance PDF Reader
opensource
PDF Complete Special Edition
PDF Settings CS4
Penguins!
Photoshop Camera Raw
Photoshop Camera Raw_x64
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PressReader
Quicken 2008
Quicken 2013
Recovery Manager
Remote Graphics Receiver
RollerCoaster Tycoon 3: Platinum
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition
Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
ShopAtHome.com Helper
ShopAtHome.com Toolbar
Skype™ 5.10
Spot
Suite Shared Configuration CS4
Swiki version 1.0
Tap Tap Bear
The Treasures of Mystery Island: The Ghost Ship
Torchlight
TSHostedAppLauncher
TurboTax 2012
TurboTax 2012 WinPerFedFormset
TurboTax 2012 WinPerReleaseEngine
TurboTax 2012 WinPerTaxSupport
TurboTax 2012 wrapper
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update Installer for WildTangent Games App
Virtual Villagers 4 - The Tree of Life
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinZip 17.0
Yahoo! Software Update
Yahoo! Toolbar
Yontoo 1.10.02
Zinio Reader 4
Zuma's Revenge
.
==== Event Viewer Messages From Past Week ========
.
2/8/2013 1:53:30 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {B77C4C36-0154-4C52-AB49-FAA03837E47F} and APPID {EA022610-0748-4C24-B229-6C507EBDFDBB} to the user Christie-HP\Christie SID (S-1-5-21-1496884431-39748681-971446581-1001) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
2/7/2013 10:38:37 AM, Error: Schannel [36887] - The following fatal alert was received: 40.
.
==== End Of File ===========================
ciosbak1
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Re: Spooler stops working, must reinstall print drivers dail

Unread postby Gary R » February 13th, 2013, 3:15 am

Looking over your logs, back soon.
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Gary R
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Re: Spooler stops working, must reinstall print drivers dail

Unread postby Gary R » February 13th, 2013, 3:29 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the "Malware Removal" forum and wait for help.


Unless informed of in advance, failure to post replies within 3 days will result in this thread being closed.


Hi ciosbak1

I'm Gary R,

Before we start: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

As an added safety precaution, before we start removing anything, I'd like you to make a backup of your Registry, which we can restore to if necessary.

Please click on THIS link, and follow the instructions for installing TCRB and creating a backup of your Registry.

Please observe these rules while we work:
  • Do not edit your logs in any way whatsoever.
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • Remember, absence of symptoms does not mean the infection is all gone.
  • Don't attempt to install any new software (other than those I ask you to) until we've got your computer clean.
  • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process. If your defensive programmes warn you about any of those tools, be assured that they are not infected, and are safe to use.
If you can do these things, everything should go smoothly.
  • As you're using Vista or Windows 7, or Windows 8, it will be necessary to right click all tools we use and select ----> Run as Administrator

It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


From the symptoms you're describing, I'd be surprised if your problems are Malware related, and your DDS logs do not suggest that they are, however I'd like to run some further scans before I say for certain that your issues are not caused by Malware.

First

Download CKScanner to your Desktop.
  • Doubleclick CKScanner.exe to launch it.
  • Click Search For Files.
  • After a couple minutes a list will appear in the panel to the right.
  • Click Save List To File.
  • A message box will verify the file saved.
  • Close CKScanner.
  • Copy/paste the contents of ckfiles.txt in your next reply please (it will be on your Desktop).
  • Please run the program once only.

Next

Download OTL by OldTimer to your Desktop.

If you already have a copy of OTL delete it and use this version.

  • Double click OTL.exe to launch the programme.
  • Check the following.
    • Scan all users.
    • Standard Output.
    • Lop check.
    • Purity check.
  • Under Extra Registry section, select Use SafeList
  • Click the Run Scan button and wait for the scan to finish (usually about 10-15 mins).
  • When finished it will produce two logs.
    • OTL.txt (open on your desktop).
    • Extras.txt (minimised in your taskbar)
  • Please post me both logs.

Finally

Download TDSSKiller.zip and extract it to your Desktop.
  • Double click on TDSSKiller.exe to launch it.
    • If using Vista or Windows7, when prompted by UAC allow the prompt.
  • Click on Start Scan
  • The scan will run.
  • When the scan has finished, if it finds anything please click on the drop down arrow next to Cure and select Skip
  • Now click on Report to open the log file created by TDSSKiller in your root directory C:\
  • Post the contents in your next reply please.
  • DO NOT TRY TO FIX ANYTHING AT THIS POINT

Summary of the logs I need from you in your next post:
  • CKFiles.txt
  • OTL.txt
  • Extras.txt
  • TDSSKiller log


Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections.
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Re: Spooler stops working, must reinstall print drivers dail

Unread postby Gary R » February 16th, 2013, 7:01 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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Location: Yorkshire
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