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NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

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NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby MTBIKERBOARDER » February 10th, 2013, 4:58 pm

When I run Norton Anti-virus scan it does not complete but halts with a pop up saying 'do you really want to stop the scan as it is not complete and you may have an infection' (approximation to exact wording) and a yes/no button option - the security panel also shows that there is now no firewall or anti-virus prodcut in place. Sometime later the microsoft pop up for the norton product failing appears (asks if I want to send off the error report). I assume I have an infection which is defeating Norton.

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702
Run by Owner at 20:56:06 on 2013-02-10
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.60 [GMT 0:00]
.
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ================
.
C:\Program Files\VMware\VMware Tools\vmacthlp.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Internet Security\Engine\20.2.1.22\ccSvcHst.exe
C:\Program Files\Symantec\Norton Utilities 16\sMonitor\StartManSvc.exe
C:\Program Files\VMware\VMware Tools\VMwareService.exe
C:\Program Files\VMware\VMware Tools\TPAutoConnSvc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Norton Internet Security\Engine\20.2.1.22\ccSvcHst.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\VMware\VMware Tools\TPAutoConnect.exe
C:\Program Files\VMware\VMware Tools\VMwareUser.exe
C:\Program Files\QuickTime\qttask.exe
C:\Documents and Settings\All Users\Application Data\Ad-Aware Browsing Protection\adawarebp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\System32\svchost.exe -k NetworkService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://m.uk.yahoo.com/?p=us
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton internet security\engine\20.2.1.22\CoIEPlg.dll
BHO: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton internet security\engine\20.2.1.22\ips\IPSBHO.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\20.2.1.22\CoIEPlg.dll
TB: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\20.2.1.22\CoIEPlg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [VMware User Process] "c:\program files\vmware\vmware tools\VMwareUser.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Ad-Aware Browsing Protection] "c:\documents and settings\all users\application data\ad-aware browsing protection\adawarebp.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [UserFaultCheck] c:\windows\system32\dumprep 0 -u
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: c:\program files\vmware\vmware tools\vsock sdk\bin\win32\vsocklib.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupda ... 2327856198
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftup ... 2327984104
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shoc ... wflash.cab
TCP: NameServer = 172.16.204.2
TCP: Interfaces\{188960C3-BB80-4ED4-A2ED-AC17072502DD} : DHCPNameServer = 172.16.204.2
Notify: dimsntfy - <no file>
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1402010.016\SymDS.sys [2013-2-10 368288]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1402010.016\SymEFA.sys [2013-2-10 927904]
R0 vmscsi;vmscsi;c:\windows\system32\drivers\vmscsi.sys [2009-5-14 17968]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.2.1.22\definitions\bashdefs\20130116.013\BHDrvx86.sys [2013-1-16 997464]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1402010.016\ccSetx86.sys [2013-2-10 134304]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1402010.016\Ironx86.sys [2013-2-10 175264]
R1 vmhgfs;vmhgfs;c:\windows\system32\drivers\vmhgfs.sys [2009-5-14 119856]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\20.2.1.22\ccSvcHst.exe [2013-2-10 143928]
R2 NU16StartManagerSvc;Norton Utilities 16 Start Manager Service;c:\program files\symantec\norton utilities 16\smonitor\StartManSvc.exe [2013-1-6 792608]
R2 VMMEMCTL;Memory Control Driver;c:\program files\vmware\vmware tools\drivers\memctl\vmmemctl.sys [2009-6-22 14384]
R2 VMTools;VMware Tools Service;c:\program files\vmware\vmware tools\VMwareService.exe [2009-6-22 563760]
R2 VMware Physical Disk Helper Service;VMware Physical Disk Helper Service;c:\program files\vmware\vmware tools\vmacthlp.exe [2009-6-22 379440]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-2-10 106656]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.2.1.22\definitions\ipsdefs\20130208.001\IDSXpx86.sys [2013-2-8 373728]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.2.1.22\definitions\virusdefs\20130209.009\naveng.sys [2013-2-10 93296]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_20.2.1.22\definitions\virusdefs\20130209.009\navex15.sys [2013-2-10 1603824]
R3 TPAutoConnSvc;TP AutoConnect Service;c:\program files\vmware\vmware tools\TPAutoConnSvc.exe [2009-4-7 243040]
R3 vmci;VMware VMCI Bus Driver;c:\windows\system32\drivers\vmci.sys [2009-5-14 54960]
R3 vmmouse;VMware Pointing Device;c:\windows\system32\drivers\vmmouse.sys [2009-5-14 11696]
R3 vmx_svga;vmx_svga;c:\windows\system32\drivers\vmx_svga.sys [2009-5-14 63920]
R3 vmxnet;VMware Ethernet Adapter Driver;c:\windows\system32\drivers\vmxnet.sys [2009-5-14 36400]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S1 vmdebug;VMware Replay Debugging Helper;c:\windows\system32\drivers\vmdebug.sys [2009-4-7 19504]
S1 vmrawdsk;VMware Vista Physical Disk Helper;\??\c:\program files\vmware\vmware tools\vmrawdsk.sys --> c:\program files\vmware\vmware tools\vmrawdsk.sys [?]
S3 DiskDoctorService;Norton Disk Doctor Service;c:\program files\symantec\norton utilities 16\tools\disk doctor\DiskDoctorSrv.exe [2013-1-6 1147424]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]
S3 SpeedDiskService;Norton SpeedDisk Service;c:\program files\symantec\norton utilities 16\tools\speeddisk\SpeedDiskSrv.exe [2013-1-6 1160224]
S3 TPVCGateway;TP VC Gateway Service;c:\program files\vmware\vmware tools\TPVCGateway.exe [2009-4-7 365856]
.
=============== File Associations ===============
.
ShellExec: FRONTPG.EXE: edit=c:\progra~1\micros~2\office10\FRONTPG.EXE
.
=============== Created Last 30 ================
.
2013-02-10 11:23:55 -------- d-----w- c:\program files\Norton Internet Security
2013-02-10 11:21:17 -------- d-----w- c:\program files\NortonInstaller
2013-02-10 09:32:05 -------- d-----w- c:\documents and settings\owner\local settings\application data\LogMeIn Rescue Applet
2013-01-18 22:19:17 -------- d-----w- c:\windows\system32\drivers\nis\1402010.016
.
==================== Find3M ====================
.
2013-02-10 11:24:57 142496 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2013-02-10 08:35:30 697712 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-10 08:35:29 74096 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
2012-11-13 01:25:12 1866368 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 20:57:03.63 ===============


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 5/14/2009 7:18:40 PM
System Uptime: 2/10/2013 1:42:04 PM (7 hours ago)
.
Motherboard: Intel Corporation | | 440BX Desktop Reference Platform
Processor: Intel Pentium III processor | CPU socket #0 | 2658/mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 40 GiB total, 22.586 GiB free.
D: is CDROM ()
Z: is NetworkDisk (HGFS) - 298 GiB total, 219.161 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1730: 12/19/2012 8:17:47 AM - Printer Driver TP PS Driver 76E50E2E57C54982AAE3C835A Installed
RP1731: 12/19/2012 8:18:27 AM - Printer Driver TP PS Driver 53F5B9C937FF4619A8CCC8568 Installed
RP1732: 12/20/2012 8:20:23 AM - System Checkpoint
RP1733: 12/20/2012 2:04:07 PM - Removed Ad-Aware
RP1734: 12/21/2012 2:20:45 PM - System Checkpoint
RP1735: 12/22/2012 2:21:01 PM - System Checkpoint
RP1736: 12/23/2012 2:22:26 PM - System Checkpoint
RP1737: 12/24/2012 2:22:36 PM - System Checkpoint
RP1738: 1/6/2013 2:05:21 AM - Printer Driver TP PS Driver 609A4F5F13444e8d95F677B53 Installed
RP1739: 1/6/2013 2:05:35 AM - Printer Driver TP PS Driver C0B4DA6598AE43b7BCD751509 Installed
RP1740: 1/6/2013 2:05:41 AM - Printer Driver TP PS Driver 677B557B1B6E406eA8B0EEBDE Installed
RP1741: 1/6/2013 2:06:22 AM - Printer Driver TP PS Driver 5C4ABDC9A7B7466b96CC4C8AF Installed
RP1742: 1/6/2013 3:10:22 AM - Printer Driver TP PS Driver E628DEFD8B534206A502DD13A Installed
RP1743: 1/6/2013 3:10:40 AM - Printer Driver TP PS Driver 7CC650676240442b94324E2EE Installed
RP1744: 1/6/2013 3:11:03 AM - Printer Driver TP PS Driver 74B487EDB7234e6cB288EC761 Installed
RP1745: 1/6/2013 3:11:54 AM - Printer Driver TP PS Driver 8D15ED5355344251B81EFFD9F Installed
RP1746: 1/6/2013 4:09:01 AM - Printer Driver TP PS Driver 1CAC13285A6B40b3A2E3F4266 Installed
RP1747: 1/6/2013 4:09:36 AM - Printer Driver TP PS Driver 99E93A5CB5E14e10A31043393 Installed
RP1748: 1/6/2013 4:09:52 AM - Printer Driver TP PS Driver CE37E9C68078442bB1CE89151 Installed
RP1749: 1/6/2013 4:10:42 AM - Printer Driver TP PS Driver 9E23F351B11B455c8C86A360D Installed
RP1750: 1/6/2013 4:19:30 AM - Printer Driver TP PS Driver 00BDF6AE46314e1083D38CE90 Installed
RP1751: 1/6/2013 4:19:34 AM - Printer Driver TP PS Driver E0AA1D075D334729BDEA2A86A Installed
RP1752: 1/6/2013 4:19:38 AM - Printer Driver TP PS Driver C989BA50ADB24e9a84410240E Installed
RP1753: 1/6/2013 4:20:17 AM - Printer Driver TP PS Driver 27BEC4945C824612A5237FC8F Installed
RP1754: 1/6/2013 2:39:14 PM - Printer Driver TP PS Driver A86ACA783826452f80E745F64 Installed
RP1755: 1/6/2013 2:39:20 PM - Printer Driver TP PS Driver E9BD76C3D8EE458cA403E2508 Installed
RP1756: 1/6/2013 2:39:32 PM - Printer Driver TP PS Driver 8DE1E26E94D545dc999E04787 Installed
RP1757: 1/6/2013 2:40:11 PM - Printer Driver TP PS Driver DDF95BE036A3489b985C59A59 Installed
RP1758: 1/7/2013 2:42:06 PM - System Checkpoint
RP1759: 1/8/2013 3:42:08 PM - System Checkpoint
RP1760: 1/9/2013 12:05:30 PM - Printer Driver TP PS Driver 375BCB72C1A04057BC233FCFB Installed
RP1761: 1/9/2013 12:05:41 PM - Printer Driver TP PS Driver D08AD2C98017489fA482A1059 Installed
RP1762: 1/9/2013 12:05:47 PM - Printer Driver TP PS Driver 66CEE4A788BE4bf1A82873B3C Installed
RP1763: 1/9/2013 12:06:26 PM - Printer Driver TP PS Driver 3CD8648267A64ef09AA84ED18 Installed
RP1764: 1/10/2013 12:08:20 PM - System Checkpoint
RP1765: 1/11/2013 1:08:23 PM - System Checkpoint
RP1766: 1/12/2013 2:08:24 PM - System Checkpoint
RP1767: 1/14/2013 10:40:34 AM - Printer Driver TP PS Driver BDA093C952134598831BE0474 Installed
RP1768: 1/14/2013 10:40:41 AM - Printer Driver TP PS Driver FF59DCA30A38411a9CBA51F95 Installed
RP1769: 1/14/2013 10:40:46 AM - Printer Driver TP PS Driver 731C513B29584c2cAB47E7E9C Installed
RP1770: 1/14/2013 10:41:26 AM - Printer Driver TP PS Driver 2F0B401DE23B4093B1D70B069 Installed
RP1771: 1/15/2013 10:43:48 AM - System Checkpoint
RP1772: 1/16/2013 2:36:50 PM - Printer Driver TP PS Driver 84C2D10277A54bcc9E76C5C8A Installed
RP1773: 1/16/2013 2:37:46 PM - Printer Driver TP PS Driver 9EB70016438F49289F3887BE0 Installed
RP1774: 1/16/2013 2:38:06 PM - Printer Driver TP PS Driver AF04D362F5A54368963B8396D Installed
RP1775: 1/16/2013 2:39:30 PM - Printer Driver TP PS Driver 02F8E59CDC5740f083878CD94 Installed
RP1776: 1/17/2013 3:39:22 PM - System Checkpoint
RP1777: 1/18/2013 4:39:39 PM - System Checkpoint
RP1778: 1/19/2013 5:53:02 PM - System Checkpoint
RP1779: 1/20/2013 6:39:33 PM - System Checkpoint
RP1780: 1/22/2013 6:20:26 PM - Printer Driver TP PS Driver 868E635510CB42a9999E2A633 Installed
RP1781: 1/22/2013 6:21:23 PM - Printer Driver TP PS Driver E3A718E3F61A4cd984EB84589 Installed
RP1782: 1/22/2013 6:21:48 PM - Printer Driver TP PS Driver 4F74D47B036444ff82B08D931 Installed
RP1783: 1/22/2013 6:23:08 PM - Printer Driver TP PS Driver 59DED9C082A44b0f9F1AE41FF Installed
RP1784: 1/23/2013 7:08:30 PM - System Checkpoint
RP1785: 1/24/2013 7:22:04 PM - System Checkpoint
RP1786: 1/25/2013 8:08:42 PM - System Checkpoint
RP1787: 1/26/2013 9:08:46 PM - System Checkpoint
RP1788: 1/27/2013 9:39:02 AM - Printer Driver TP PS Driver 79A180ECC2774c01833CAD9B2 Installed
RP1789: 1/27/2013 9:39:32 AM - Printer Driver TP PS Driver 33E7242232E14724AA3DCBAD3 Installed
RP1790: 1/27/2013 9:39:59 AM - Printer Driver TP PS Driver 3C2C4053000B4112AA3604581 Installed
RP1791: 1/27/2013 9:40:44 AM - Printer Driver TP PS Driver 580EFDF112C744d2BE08747F2 Installed
RP1792: 1/28/2013 10:21:33 AM - System Checkpoint
RP1793: 1/29/2013 10:55:07 AM - System Checkpoint
RP1794: 1/30/2013 11:42:10 AM - System Checkpoint
RP1795: 1/31/2013 12:14:05 PM - System Checkpoint
RP1796: 2/1/2013 1:14:09 PM - System Checkpoint
RP1797: 2/2/2013 1:26:11 PM - System Checkpoint
RP1798: 2/3/2013 1:26:17 PM - System Checkpoint
RP1799: 2/8/2013 11:26:20 PM - Printer Driver TP PS Driver 6F7AA620D2084ec587E1A1ACD Installed
RP1800: 2/8/2013 11:27:23 PM - Printer Driver TP PS Driver 6C16DD0A219146ee8711D409B Installed
RP1801: 2/8/2013 11:27:55 PM - Printer Driver TP PS Driver 883E6B24270E47b8953DAF270 Installed
RP1802: 2/8/2013 11:28:47 PM - Printer Driver TP PS Driver 61085AAE07DF4959AE73BF93D Installed
RP1803: 2/10/2013 8:34:55 AM - Printer Driver TP PS Driver 39829536DE9B4dcb894E0816F Installed
RP1804: 2/10/2013 8:35:07 AM - Printer Driver TP PS Driver 239C21A6D6CE4464877330678 Installed
RP1805: 2/10/2013 8:35:12 AM - Printer Driver TP PS Driver 41C153D68D364703BF76FCD5C Installed
RP1806: 2/10/2013 8:36:20 AM - Printer Driver TP PS Driver B067D8E82C3E4e568153A0226 Installed
RP1807: 2/10/2013 11:17:55 AM - Printer Driver TP PS Driver 686C3C9BF82444b496AC04FD2 Installed
RP1808: 2/10/2013 11:17:59 AM - Printer Driver TP PS Driver 2276A64BAAD84b1798607D2C2 Installed
RP1809: 2/10/2013 11:18:03 AM - Printer Driver TP PS Driver 93C6EB31B55E47fb9920CD774 Installed
RP1810: 2/10/2013 11:18:54 AM - Printer Driver TP PS Driver BCEBE19EF6364da59DEF407DE Installed
RP1811: 2/10/2013 1:14:47 PM - Software Distribution Service 3.0
RP1812: 2/10/2013 1:46:00 PM - Printer Driver TP PS Driver 0533070067F5441aBF2C645D3 Installed
RP1813: 2/10/2013 1:46:37 PM - Printer Driver TP PS Driver E35AEE8B2D8A42c8A57EE0086 Installed
RP1814: 2/10/2013 1:46:50 PM - Printer Driver TP PS Driver A6419897C1804ea299BC5F5C8 Installed
RP1815: 2/10/2013 1:47:29 PM - Printer Driver TP PS Driver 6FD43E1BB91645be9A0C42028 Installed
.
==== Installed Programs ======================
.
Acrobat.com
Ad-Aware Security Toolbar
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Reader 9.5.3
ArcSoft Camera Suite 1.3
Camera Support Core Library
Camera Window
Canon Camera Support Core Library
Canon Camera Window for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon MovieEdit Task for ZoomBrowser EX
Canon PhotoRecord
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities PhotoStitch 3.1
Canon Utilities ZoomBrowser EX
Compatibility Pack for the 2007 Office system
Gary Grigsby's World at War A World Divided
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB976002-v5)
Internet Library
Malwarebytes' Anti-Malware
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office Project Professional 2003
Microsoft Office XP Media Content
Microsoft Office XP Professional with FrontPage
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MovieEdit Task
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton Internet Security
Norton Utilities 16
PhotoStitch
QuickTime
RAW Image Task 1.1
RemoteCapture Task 1.0.3
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219-v2)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135-v2)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847-v2)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982665)
SpywareBlaster 4.6
Update for Windows XP (KB2345886)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB973815)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VMware Tools
WebFldrs XP
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
.
==== Event Viewer Messages From Past Week ========
.
2/8/2013 11:24:47 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Lbd
2/8/2013 11:24:38 PM, error: vmdebug [3] - VMDebug driver [7.3.3.2] was disabled for this VM. Recording for replay-debugging will not work.
2/3/2013 6:11:07 AM, error: Service Control Manager [7031] - The Norton Internet Security service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
2/10/2013 10:02:25 AM, error: MRxSmb [8003] - The master browser has received a server announcement from the computer MAC00233294FB5D that believes that it is the master browser for the domain on transport NetBT_Tcpip_{188960C3-BB8. The master browser is stopping or an election is being forced.
.
==== End Of File ===========================
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby deltalima » February 11th, 2013, 3:29 pm

checking your log - back soon.
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby deltalima » February 11th, 2013, 3:34 pm

Hi MTBIKERBOARDER,

Welcome to the forum.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Please note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please do not run any scans or make any changes to the system unless I ask you too.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • If after 3 days you have not responded to this topic, it will be closed, and you will need to start a new one.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Microsoft Office Project Professional 2003


Do you use this computer for business in any way?

'do you really want to stop the scan as it is not complete and you may have an infection' (approximation to exact wording)


Please let me know the EXACT wording of the message.

What do you use VMware for?
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby MTBIKERBOARDER » February 12th, 2013, 4:37 am

Hi,
No I don't use this for business, Vm ware is so I can run Windows (this one) on my Mac -this is just to use Word mostly. I am running the scan again to get the exact wording so will come back with it.
Thanks.
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby deltalima » February 12th, 2013, 4:43 am

Vm ware is so I can run Windows (this one) on my Mac


So is the machine you are posting the logs for a VM running on the MAC?
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby MTBIKERBOARDER » February 12th, 2013, 7:47 am

yes that correct, also I just ran the scan and it completed OK so don't know if this is OK now but I did re-install the norton at the same time as starting this post to see if thst would help - should we keep this open now ?
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby deltalima » February 12th, 2013, 8:15 am

should we keep this open now ?


We normally keep topics open for 3 days so let me know if you have any more problems and if not I will close this thread.
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby MTBIKERBOARDER » February 12th, 2013, 7:45 pm

ok WILL RUN IT A FEW MORE TIMES.
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby MTBIKERBOARDER » February 13th, 2013, 6:38 am

Completed another scan with no problems today.
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby deltalima » February 13th, 2013, 6:47 am

OK, Thanks for the update.
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Re: NORTON ANTI-VIRUS FAILS TO SCAN & LEAVES FIREWAL OFF

Unread postby deltalima » February 15th, 2013, 4:13 am

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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