However, I have done something really stupid and wonder if you can help me to get rid of a program I have purchased online and downloaded and since found it is a con. Apparently it is difficult to get rid of as, if you use the uninstaller, it leaves lots of bits on your computer. As a bit of background info, I have recently upgraded to BT Infinity 2 fibreoptic broadband but not getting the speed I should. A BT engineer came out and he got a full 80mb at the router and also on his laptop, which means it is my laptop which is at fault (only getting about 36mb).I though I would give my computer a clean up so I searched and found a site called SpeedyPC Pro, which says it will find unused program bits, clean the registry etc and speed it up. I downloaded it at a cost of £19 + VAT and ran it. Obviously, I haven't noticed any difference in the running of my laptop. The main worry is that it is on an automatic annual renewal and I cannot get an answer from the company I paid through (Safecart.com) via Paypal.
I will sort this out through Paypal, but I have now done some research (bit late, I know) and it is apparently virtually impossible to uninstall this program. This is why I am posting here, in the hope that you can help me delete all trace of this program from my computer.
Sorry I have been so stupid and don't really deserve your help
Here are the logs:
DDS.txt
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 1.6.0_33
Run by Diane at 20:00:56 on 2013-01-22
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.3001.1771 [GMT 0:00]
.
AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ================
.
C:\PROGRA~1\AVG\AVG2013\avgrsx.exe
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Program Files\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\Nuance\PDF Viewer Plus\pdfPro5Hook.exe
C:\Program Files\Browny02\Brother\BrStMonW.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Samsung\Kies\KiesAirMessage.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\ControlCenter4\BrCtrlCntr.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\AVG\AVG2013\avgidsagent.exe
C:\Windows\system32\igfxext.exe
C:\Users\Diane\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Program Files\EgisTec\MyWinLocker 3\x86\MWLService.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files\Common Files\Motive\pcCMService.exe
C:\Program Files\Nuance\PaperPort\PDFProFiltSrvPP.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.0.1\ToolbarUpdater.exe
C:\Program Files\AVG\AVG2013\avgnsx.exe
C:\Program Files\AVG\AVG2013\avgemcx.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Vodafone\Vodafone Mobile Broadband\Bin\VmbService.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Browny02\BrYNSvc.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\alg.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
C:\Program Files\ControlCenter4\BrCcUxSys.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpBrowser.exe
C:\ProgramData\FLEXnet\Connect\11\agent.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACA ... 5t47k2x224
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACA ... 5t47k2x224
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACA ... 5t47k2x224
uURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Babylon toolbar helper: {2EECD738-5844-4a99-B4B6-146BF802613B} - c:\program files\babylontoolbar\babylontoolbar\1.8.3.8\bh\BabylonToolbar.dll
BHO: {301E869B-7137-7011-1332-E0F535FB2FD7} - <orphaned>
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - <orphaned>
BHO: PlusIEEventHelper Class: {551A852F-39A6-44A7-9C13-AFBEC9185A9D} - c:\program files\nuance\pdf viewer plus\bin\PlusIEContextMenu.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\14.0.1.10\AVG Secure Search_toolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg secure search\14.0.1.10\AVG Secure Search_toolbar.dll
TB: Babylon Toolbar: {98889811-442D-49dd-99D7-DC866BE87DBC} - c:\program files\babylontoolbar\babylontoolbar\1.8.3.8\BabylonToolbarTlbr.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [KiesAirMessage] c:\program files\samsung\kies\KiesAirMessage.exe -startup
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [ISUSPM] c:\programdata\flexnet\connect\11\ISUSPM.exe -scheduler
mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [Acer ePower Management] c:\program files\acer\acer epower management\ePowerTray.exe
mRun: [CLMLServer] "c:\program files\acer arcade deluxe\acer arcade deluxe\kernel\clml\CLMLSvc.exe"
mRun: [Skytel] c:\program files\realtek\audio\hda\Skytel.exe
mRun: [Windows Mobile-based device management] c:\windows\windowsmobile\wmdSync.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenuEx] c:\program files\canon\solution menu ex\CNSEMAIN.EXE /logon
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [vProt] "c:\program files\avg secure search\vprot.exe"
mRun: [btbb_McciTrayApp] "c:\program files\bt broadband desktop help\btbb\BTHelpNotifier.exe"
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [IndexSearch] "c:\program files\nuance\paperport\IndexSearch.exe"
mRun: [PPort12reminder] "c:\program files\nuance\paperport\ereg\ereg.exe" -r "c:\programdata\scansoft\paperport\12\config\ereg\Ereg.ini"
mRun: [PDFHook] c:\program files\nuance\pdf viewer plus\pdfpro5hook.exe
mRun: [PDF5 Registry Controller] c:\program files\nuance\pdf viewer plus\RegistryController.exe
mRun: [ControlCenter4] c:\program files\controlcenter4\BrCcBoot.exe /autorun
mRun: [BrStsMon00] c:\program files\browny02\brother\BrStMonW.exe /AUTORUN
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/s ... wflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.254 192.168.1.254
TCP: Interfaces\{4D04D00B-A1D2-47F2-A114-A5D7A6BEDE69} : DHCPNameServer = 192.168.1.254 192.168.1.254
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - <orphaned>
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\14.0.1\ViProtocol.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\570\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\progra~2\browse~1\23796~1.11\{16cdf~1\browse~1.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.52\installer\setup.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\diane\appdata\roaming\mozilla\firefox\profiles\sbrbqxy3.default-1355778387812\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\14.0.1\npsitesafety.dll
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\common files\motive\npMotiveRequest.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.124\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npBTEmailConfig.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdjvu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npstrlnk.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_146.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
FF - ExtSQL: 2012-12-14 19:56; mcciwbch@motive.com; c:\program files\mozilla firefox\extensions\mcciwbch@motive.com.xpi
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-10-15 55776]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2012-9-21 177376]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2012-11-15 94048]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-9-14 35552]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2012-10-22 179936]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2012-9-21 19936]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-10-2 159712]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-9-21 164832]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2012-8-30 31576]
R1 DPMemGridVista;Physical Memory I/O for GridVista;c:\program files\gridvista\DPMemGridVista.sys [2009-7-15 10504]
R1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [2008-12-4 19504]
R1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2008-12-4 16432]
R1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2008-12-4 59952]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2012-11-15 5814904]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2012-10-22 196664]
R2 CLHNService;CLHNService;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\CLHNService.exe [2009-7-25 75048]
R2 ePowerSvc;Acer ePower Service;c:\program files\acer\acer epower management\ePowerSvc.exe [2009-7-14 723488]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]
R2 MWLService;MyWinLocker Service;c:\program files\egistec\mywinlocker 3\x86\MWLService.exe [2009-5-14 305448]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2009-6-17 144640]
R2 pcCMService;pcCMService;c:\program files\common files\motive\pcCMService.exe [2012-9-27 369152]
R2 PDFProFiltSrvPP;PDFProFiltSrvPP;c:\program files\nuance\paperport\PDFProFiltSrvPP.exe [2010-3-9 144672]
R2 VmbService;Vodafone Mobile Broadband Service;c:\program files\vodafone\vodafone mobile broadband\bin\VmbService.exe [2010-12-31 9216]
R2 vToolbarUpdater14.0.1;vToolbarUpdater14.0.1;c:\program files\common files\avg secure search\vtoolbarupdater\14.0.1\ToolbarUpdater.exe [2013-1-8 945480]
R3 BrYNSvc;BrYNSvc;c:\program files\browny02\BrYNSvc.exe [2012-12-26 245760]
R3 huawei_enumerator;huawei_enumerator;c:\windows\system32\drivers\ew_jubusenum.sys [2011-5-26 72832]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\L1C60x86.sys [2009-7-15 49664]
R3 vodafone_K3805-z_dc_enum;vodafone_K3805-z_dc_enum;c:\windows\system32\drivers\vodafone_K3805-z_dc_enum.sys [2010-9-1 80000]
S1 aiptektp;Pen Pad;c:\windows\system32\drivers\aiptektp.sys [2012-8-27 22528]
S2 Browser Manager;Browser Manager;c:\programdata\browser manager\2.3.796.11\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe --> c:\programdata\browser manager\2.3.796.11\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-4-30 947528]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2012-10-7 83168]
S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2009-6-17 50432]
S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2012-10-7 181344]
S3 utblfilt;utblfilt;c:\windows\system32\drivers\UTBLFILT.sys [2012-8-27 12084]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2013-01-20 20:30:21 -------- d-----w- c:\programdata\The Mirror Mysteries
2013-01-20 20:26:31 -------- d-----w- c:\program files\The Mirror Mysteries
2013-01-20 19:25:24 -------- d-----w- c:\users\diane\appdata\roaming\PopCapv1000
2013-01-20 19:24:56 -------- d-----w- c:\programdata\PopCap Games
2013-01-20 19:24:56 -------- d-----w- c:\program files\PopCap Games
2013-01-19 15:48:08 -------- d-----w- c:\users\diane\appdata\roaming\DriverCure
2013-01-19 15:48:07 -------- d-----w- c:\users\diane\appdata\roaming\SpeedyPC Software
2013-01-19 15:47:55 -------- d-----w- c:\program files\common files\SpeedyPC Software
2013-01-19 15:47:52 -------- d-----w- c:\programdata\SpeedyPC Software
2013-01-19 15:47:52 -------- d-----w- c:\program files\SpeedyPC Software
2013-01-12 16:46:21 -------- d-----w- c:\users\diane\appdata\roaming\EleFun Games
2013-01-09 20:03:09 2048000 ----a-w- c:\windows\system32\win32k.sys
2013-01-09 20:02:50 204288 ----a-w- c:\windows\system32\ncrypt.dll
2013-01-09 20:02:48 1400832 ----a-w- c:\windows\system32\msxml6.dll
2013-01-06 15:20:26 -------- d-----w- c:\program files\MSECache
2013-01-06 12:37:32 -------- d-----w- c:\users\diane\appdata\roaming\Enki Games
2012-12-28 17:02:16 -------- d-----w- c:\users\diane\appdata\local\Nero
2012-12-26 19:21:15 -------- d-----r- c:\users\diane\appdata\roaming\Brother
2012-12-26 16:06:10 -------- d-----w- c:\users\diane\appdata\roaming\ControlCenter4
2012-12-26 15:43:58 73728 ------w- c:\windows\system32\BrDctF2.dll
2012-12-26 15:43:58 5120 ------w- c:\windows\system32\BrDctF2L.dll
2012-12-26 15:43:58 2560 ------w- c:\windows\system32\BrDctF2S.dll
2012-12-26 15:43:58 217088 ------w- c:\windows\system32\NSSearch.dll
2012-12-26 15:43:58 -------- d-----w- c:\program files\Brother
2012-12-26 15:43:53 180224 ------w- c:\windows\system32\BroSNMP.dll
2012-12-26 15:40:12 -------- d-----w- c:\programdata\zeon
2012-12-26 15:39:19 -------- d-----w- c:\users\diane\appdata\roaming\Nuance
2012-12-26 15:38:22 -------- d-----w- c:\program files\common files\ScanSoft Shared
2012-12-26 15:38:19 -------- d-----w- c:\programdata\Nuance
2012-12-26 15:38:19 -------- d-----w- c:\program files\Nuance
2012-12-26 15:35:18 -------- d-----w- c:\programdata\Brother
.
==================== Find3M ====================
.
2013-01-18 19:40:50 74248 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-18 19:40:50 697864 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-01-08 18:24:56 31576 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2012-12-16 13:12:54 34304 ----a-w- c:\windows\system32\atmlib.dll
2012-12-16 10:50:29 293376 ----a-w- c:\windows\system32\atmfd.dll
2012-11-14 02:09:22 1800704 ----a-w- c:\windows\system32\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- c:\windows\system32\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- c:\windows\system32\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-11-13 01:29:51 2048 ----a-w- c:\windows\system32\tzres.dll
2012-11-08 11:29:12 1402312 ----a-w- c:\windows\system32\msxml4.dll
2012-11-02 10:18:17 376320 ----a-w- c:\windows\system32\dpnet.dll
2012-11-02 08:26:06 23040 ----a-w- c:\windows\system32\dpnsvr.exe
2012-10-25 03:12:26 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2012-10-25 03:12:26 69632 ----a-w- c:\windows\system32\QuickTime.qts
.
============= FINISH: 20:02:09.17 ===============
Attach.txt
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 25/07/2009 21:17:37
System Uptime: 22/01/2013 19:48:15 (1 hours ago)
.
Motherboard: Acer | | Aspire 5332
Processor: Celeron(R) Dual-Core CPU T3000 @ 1.80GHz | uPGA-478 | 1795/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 139 GiB total, 69.57 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
ABBYY FineReader 6.0 Sprint
Acer Arcade Deluxe
Acer ePower Management
Acer eRecovery Management
Acer Product Registration
Acer ScreenSaver
Acrobat.com
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.5)
AGEIA PhysX v2.6.0
Apple Application Support
Apple Software Update
Ashampoo Burning Studio 6 FREE
Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
AVG 2013
AVG Security Toolbar
Awakening: Moonfell Wood
Awakening: The Dreamless Castle
Babylon toolbar
BabylonObjectInstaller
Big Fish Games: Game Manager
Botanica: Into the Unknown Collector's Edition
Brother MFL-Pro Suite MFC-J6510DW
BT Broadband Support Tools
BT Desktop Help
BTHomeHub
Bullzip PDF Printer 7.1.0.1218
C64 Forever
calibre
Canon Easy-PhotoPrint EX
Canon Easy-WebPrint EX
Canon MG5100 series MP Drivers
Canon MG5100 series User Registration
Canon MP Navigator EX 4.0
Canon My Printer
Canon Solution Menu EX
CCleaner
CCS64 V3.8
Compatibility Pack for the 2007 Office system
D3DX10
docrafts Digital Designer™
Escape Whisper Valley
eSobi v2
Family Tree Maker 2012
Google Chrome
Google Earth Plug-in
Google Update Helper
GoToAssist Corporate
GPL Ghostscript Lite 8.70
greenstreet Picture Browser
GridVista
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
ImagXpress
inSSIDer 2.0
Intel(R) Graphics Media Accelerator Driver
Java Auto Updater
Java(TM) 6 Update 33
Junk Mail filter update
Launch Manager
Lizardtech DjVu Control
MCS Artwork
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Office 97, Professional Edition
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Suite Activation Assistant
Microsoft Primary Interoperability Assemblies 2005
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Works
Microsoft Works 6-9 Converter
Microsoft WSE 3.0
Microsoft WSE 3.0 Runtime
Mozilla Firefox 18.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
MyWinLocker
Napster
Napster Burn Engine
neroxml
NISIS USB Tablet Driver
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
Nuance PaperPort 12
Nuance PDF Viewer Plus
OGA Notifier 2.0.0048.0
Orion
Paint Shop Pro 7 Anniversary Edition
PaperPort Image Printer
PhotoArt Vol 1
PhotoArt Vol 2
PhotoArt Vol 3
PIF DESIGNER2.1
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
ROUTE 66 Sync
Samsung Kies
SAMSUNG USB Driver for Mobile Phones
Scansoft PDF Professional
ScanToWeb
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Windows Media Encoder (KB2447961)
Segoe UI
Serif CraftArtist 2 Professional
Serif CraftArtist Baby Photos Collection
Serif CraftArtist Greeting Cards Collection
Serif CraftArtist Professional
Serif CraftArtist Scrapbooks Collection
Serif CraftArtist Wedding Days Collection
Serif Digital Scrapbook Artist
Serif Digital Scrapbook Artist 2
Serif Photo Projects 2
Software Director
SpeedyPC Pro
SureThing CD Labeler - Stomper Edition 32 bit
Synaptics Pointing Device Driver
Tearstone Game
The Mirror Mysteries
Toolbox
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Vodafone Mobile Broadband
VT Transaction+
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Encoder 9 Series
Windows Media Player Firefox Plugin
WinZip 16.5
.
==== End Of File ===========================
Thanks in anticipation, Diane
PS I have been in touch with Safecart.com by phone and, thankfully, they have cancelled the auto renewal and also refunded my money.