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Slow windows XP laptop with rootkit evidence

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Re: Slow windows XP laptop with rootkit evidence

Unread postby deltalima » January 20th, 2013, 5:16 pm

Hi helpintoledo,

I will have Kelly resume use of her laptop and will advise later today.


Good, before you do we have a couple of tasks to complete.

Please uninstall Coupon Printer for Windows

Run OTL Script

  • Double-click OTL.exe (Right click and choose "Run as administrator" in Vista/Win7).
  • Copy and Paste the following code into the Image textbox. Do not include the word Code
    Code: Select all
    :Commands
    [CREATERESTOREPOINT]
    
    :processes
    killallprocesses
    :otl
    CHR - plugin: Coupons Inc., Coupon Printer Manager (Enabled) = C:\Documents and Settings\Marc\Local Settings\Application Data\Google\Chrome\Application\plugins\npMozCouponPrinter.dll
    O4 - HKLM..\Run: [] File not found
    O4 - HKU\S-1-5-21-1708537768-152049171-725345543-1004..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_5_502_110_ActiveX.exe -update activex File not found
    :files
    
    :commands
    [EMPTYTEMP]
    [EMPTYFLASH]
    [EMPTYJAVA]
    [REBOOT]
    
  • Then click the Run Fix button at the top.
  • Click Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

Please let me know how the computer is running once Kelly has used it for a while.
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deltalima
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Re: Slow windows XP laptop with rootkit evidence

Unread postby deltalima » January 23rd, 2013, 4:50 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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deltalima
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Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

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