Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

I believe it is a malware infection .. would appreciate help

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Re: I believe it is a malware infection .. would appreciate

Unread postby MrWhitefolks » December 7th, 2012, 5:03 am

Hello Cypher .... How are you buddy?

Hope all is well .....

Still no adverts thankfully ..... Its been a little more than a day with no redirects!
MrWhitefolks
Regular Member
 
Posts: 21
Joined: December 4th, 2012, 2:35 am
Advertisement
Register to Remove

Re: I believe it is a malware infection .. would appreciate

Unread postby Cypher » December 7th, 2012, 5:52 am

Hi,
Hello Cypher .... How are you buddy?

Im good thank you, hope all is well with you to :)
Still no adverts thankfully ..... Its been a little more than a day with no redirects!

Excellent.
Well that confirms that one or both of those add-ons is the cause of your problems.
You can either remove both of them, or re-enable them one at a time to see which one is the culprit.
Re-enable HotSpot shield first, it could be that one.
Or i can remove both of them for you, what would you like to do?
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: I believe it is a malware infection .. would appreciate

Unread postby MrWhitefolks » December 7th, 2012, 7:11 am

Hello Cypher ...

Id like to really pinpoint what the problem is, so I can avoid it moving forward ...

Ive re-enabled hotspot shield helper .... and will wait to see if any redirects occur

I also have cookies and webpage redirects disabled on firefox ..... should I enabled both now?
MrWhitefolks
Regular Member
 
Posts: 21
Joined: December 4th, 2012, 2:35 am

Re: I believe it is a malware infection .. would appreciate

Unread postby Cypher » December 7th, 2012, 7:15 am

Hi,
I also have cookies and webpage redirects disabled on firefox ..... should I enabled both now?

Yes, go ahead and enabled both.
Ive re-enabled hotspot shield helper .... and will wait to see if any redirects occur

No problem let me know how it goes, once you track down the culprit i can give you final instructions.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: I believe it is a malware infection .. would appreciate

Unread postby MrWhitefolks » December 7th, 2012, 7:44 am

hey Cypher...

Thats fantastic buddy ....

I've enabled hotspot shield helper, allowed cookies and webpage redirects ...

will report later on in the day on whether there have been redirects to adverts

thanks a bunch!
MrWhitefolks
Regular Member
 
Posts: 21
Joined: December 4th, 2012, 2:35 am

Re: I believe it is a malware infection .. would appreciate

Unread postby Cypher » December 7th, 2012, 7:50 am

thanks a bunch!

My pleasure :)
will report later on in the day on whether there have been redirects to adverts

Yes, keep me updated :thumbleft:
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: I believe it is a malware infection .. would appreciate

Unread postby MrWhitefolks » December 7th, 2012, 5:53 pm

Hello Cypher

as stated earlier, I've enabled cookies and webpage redirects ... in addition to enabling hotspot shield helper, and so far, I have not gotten a single advert redirect.

It is looking very promising.

I will be enabling the other one tomorrow (its 2am down here) and giving it a run all day .... I'll see if i get any redirects then, hopefully pinpointing the problem.

Thank you again Cypher .... ill get back to you tomorrow with another update.
MrWhitefolks
Regular Member
 
Posts: 21
Joined: December 4th, 2012, 2:35 am

Re: I believe it is a malware infection .. would appreciate

Unread postby Cypher » December 8th, 2012, 6:22 am

MrWhitefolks wrote:as stated earlier, I've enabled cookies and webpage redirects ... in addition to enabling hotspot shield helper, and so far, I have not gotten a single advert redirect.

That's good to hear.
MrWhitefolks wrote:.I will be enabling the other one tomorrow (its 2am down here) and giving it a run all day .... I'll see if i get any redirects then, hopefully pinpointing the problem.

ill get back to you tomorrow with another update.

No problem :)
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: I believe it is a malware infection .. would appreciate

Unread postby MrWhitefolks » December 8th, 2012, 6:36 pm

Hello Cypher

So here is the latest update ....

Ive had both add-ons enabled, cookies enabled and webpage redirects allowed .... and all day not a single advert redirect, funny enough!

I dunno what to make of that honestly .... but so far all is good!
MrWhitefolks
Regular Member
 
Posts: 21
Joined: December 4th, 2012, 2:35 am

Re: I believe it is a malware infection .. would appreciate

Unread postby Cypher » December 9th, 2012, 6:46 am

Hi,
Ive had both add-ons enabled, cookies enabled and webpage redirects allowed .... and all day not a single advert redirect, funny enough!

That is odd.
The fact that the advert/redirects stopped when running FF in safe mode, pointed to one of your add-ons being the cause of the problem.
Running FF in safe mode disables all add-ons, i still think one of those two is the culprit.
As you don't seem to be experiencing any problems now you should be good to go.

Your latest set of logs appear to be clean!
This is my general post for when your logs show no more signs of malware.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Clean up with OTL

  • Right click on OTL.exe And select Run as administrator to run it.
  • This will remove some of the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

You can now delete any tools/logs we used if they remain on your Desktop.

Remember to update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to Start > All Programs > Windows Update > Check for updates.
To update Office
Open up any Office program.
Go to Help > Check for Updates

I would be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Safe surfing!
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns

Re: I believe it is a malware infection .. would appreciate

Unread postby MrWhitefolks » December 9th, 2012, 8:07 am

Hello Cypher...

I've read the instructions ..... Thank you again for your assistance the last few days

The redirects appears to have stopped .... I really appreciate it!

I wish you all the best buddy ....
MrWhitefolks
Regular Member
 
Posts: 21
Joined: December 4th, 2012, 2:35 am

Re: I believe it is a malware infection .. would appreciate

Unread postby Cypher » December 9th, 2012, 11:12 am

Hi,
Thank you again for your assistance the last few days

You're welcome glad we could help, good luck and stay safe :)

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
Cypher
Admin/Teacher
Admin/Teacher
 
Posts: 14959
Joined: October 29th, 2008, 12:49 pm
Location: Land Of The Leprechauns
Advertisement
Register to Remove

Previous

  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 57 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware