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suddenly unresponsive computer

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Re: suddenly unresponsive computer

Unread postby frusterated » December 1st, 2012, 2:03 pm

Hi,

I think my computer is actually faster than it was before. I can open multiple programs at once and they load right away. I don't think that I am getting the Outpost error at startup, but I will check next time I load. Thank you so much. Here are my logs.

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
C:\WINDOWS\akebook.ini moved successfully.
C:\WINDOWS\a3kebook.ini moved successfully.
Starting removal of ActiveX control {7530BFB8-7293-4D34-9923-61A11451AFC5}
C:\WINDOWS\Downloaded Program Files\OnlineScanner.inf moved successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{7530BFB8-7293-4D34-9923-61A11451AFC5}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7530BFB8-7293-4D34-9923-61A11451AFC5}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{7530BFB8-7293-4D34-9923-61A11451AFC5}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7530BFB8-7293-4D34-9923-61A11451AFC5}\ not found.
File oft XML Parser for Java file://C:\WINDOWS\Java\classes\xmldso.cab not found.
Starting removal of ActiveX control Microsoft XML Parser for Java
Registry error reading value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\Microsoft XML Parser for Java\DownloadInformation\\INF .
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\Microsoft XML Parser for Java\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\Microsoft XML Parser for Java\ not found.
ADS C:\Documents and Settings\All Users\Application Data\TEMP:5C321E34 deleted successfully.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Documents and Settings\Barry\Desktop\cmd.bat deleted successfully.
C:\Documents and Settings\Barry\Desktop\cmd.txt deleted successfully.
File\Folder C:\Program Files\McAfee not found.
========== REGISTRY ==========
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\MSKDetectorExe deleted successfully.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\PMX Daemon deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\\"FirstRunDisabled"|dword:00000000 /E : value set successfully!
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall\\DisableMonitoring deleted successfully.
========== COMMANDS ==========
C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

[EMPTYTEMP]

User: All Users

User: Barry
->Temp folder emptied: 2137868 bytes
->Temporary Internet Files folder emptied: 52965734 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 77893460 bytes
->Flash cache emptied: 23244 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: Guest
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 9165780 bytes
->Flash cache emptied: 1120 bytes

User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 33170 bytes

User: NetworkService
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 7077366 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 136667880 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 206119 bytes
RecycleBin emptied: 30320 bytes

Total Files Cleaned = 273.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 12012012_113418

Files\Folders moved on Reboot...
File move failed. C:\WINDOWS\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...


Malwarebytes Anti-Malware (Trial) 1.65.1.1000
www.malwarebytes.org

Database version: v2012.12.01.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 7.0.5730.13
Barry :: MELISSA [administrator]

Protection: Disabled

12/1/2012 11:51:20 AM
mbam-log-2012-12-01 (11-51-20).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217322
Time elapsed: 9 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of 3)...
CHKDSK is recovering lost files.
CHKDSK is verifying security descriptors (stage 3 of 3)...
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows found problems with the file system.
Run CHKDSK with the /F (fix) option to correct these.

152946832 KB total disk space.
46177336 KB in 81898 files.
26828 KB in 7749 indexes.
0 KB in bad sectors.
343776 KB in use by the system.
65536 KB occupied by the log file.
106398892 KB available on disk.

4096 bytes in each allocation unit.
38236708 total allocation units on disk.
26599723 allocation units available on disk.
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Re: suddenly unresponsive computer

Unread postby Dakeyras » December 1st, 2012, 6:31 pm

Hi. :)

I think my computer is actually faster than it was before. I can open multiple programs at once and they load right away. I don't think that I am getting the Outpost error at startup, but I will check next time I load. Thank you so much.
Good and you're most welcome!

For now we will update some software and perform in-depth maintenance on your machines hard-drive...

When completed the below post back to let myself know, if any problems encountered etc and we will go from there.

Next:

Download and install FileHippo Update Checker from here.

Once installed >> Click on Start >> All Programs >> Update Checker >> a browser window will open after the scan is complete.

Download any updates detected to the desktop >> uninstall anything that requires updating via Add/Remove Programs in the Control Panel.

Re-install the updated software...then delete the installers from your desktop.

Note: When I give the all clear my advice would be to consider keeping FileHippo Update Checker installed. Then periodically use it to check for any updates as having certain software outdated is a potential for malware to gain a foothold and exploit a system etc.

Hard-Drive Maintenance/Repair:

Note: For the CHKDSK portion you may refer to this tutorial of mine here and follow the instructions for Graphical Mode if you so wish.

Now click on Start >> Run... and type cleanmgr in the box and press OK.

  • Ensure the boxes for Temporary Files, Temporary Internet Files and Recycle Bin are checked.
  • You can choose to check other boxes if you wish but they are not required.
  • Click on OK then Yes.

Next:-

  • Click Start >> Run... then type in CMD and click on OK.
  • At the Command Prompt C:\ > type the following:
  • CD C:\ and hit the Enter/Return key.
  • Now type in DEFRAG C: -F
  • A Analysis report will be displayed and then Windows will start the Defragmentation run automatically.
  • This may take some time, when completed the Command Prompt C:\ > will appear.
  • Now type in CHKDSK C: /R and hit the Enter/Return key.
  • When prompted with:
CHKDSK cannot run because the volume is in use by another process
Would you like to schedule this volume to be checked next time the system
restarts (Y/N)
  • Hit the Y key then at the Command Prompt C:\ >
  • Type in EXIT and and hit the Enter/Return key.
  • Now Reboot(Restart) your computer.

Note: Upon Reboot(Restart) the CHKDSK(check-disk) will start and carry out the repairs required.

You should see a screen like this just after the Post(power on self test) screen:

Image

Note: Do not touch either the keyboard or Mouse, otherwise the Check-Disk will be canceled and you computer will continue to boot-up as normal.
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Re: suddenly unresponsive computer

Unread postby frusterated » December 2nd, 2012, 9:56 am

Ok I completed the above instructions, but I have a question.

There are some programs that I wish to uninstall but they do not show up in add/remove programs. They are programs I either had on once before or they came with the computer. They are found in C:/program files. Is it okay to delete them manually where I find them? The ones I wish to remove at NetMeeting, past programs that I don't have anymore like SuperAntiSPyware, Agnitum Outpost Firewall folder (if it lets me), Mozilla Firefox and Messenger. I did not even update Messenger as we do not use it.
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Re: suddenly unresponsive computer

Unread postby Dakeyras » December 2nd, 2012, 2:40 pm

Hi. :)

Ok I completed the above instructions
Good.

There are some programs that I wish to uninstall but they do not show up in add/remove programs. They are programs I either had on once before or they came with the computer. They are found in C:/program files. Is it okay to delete them manually where I find them? The ones I wish to remove at NetMeeting, past programs that I don't have anymore like SuperAntiSPyware, Agnitum Outpost Firewall folder (if it lets me), Mozilla Firefox and Messenger. I did not even update Messenger as we do not use it.
If the actual software is no longer installed, then should be fine to delete any folders left behind in the actual Program Files location. Any problems doing so just inform myself exactly which cannot be deleted and we will address that/them via a different methodology etc.

ESET Online Scanner:

Note: You will need to disable your current installed Anti-Virus, how to do so can be read here.

Please go here to run the scan...

  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is Not checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

When completed the above, please post back the following in the order asked for:

  • How is your computer performing now, any further symptoms and or problems encountered?
  • Eset Log.
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Re: suddenly unresponsive computer

Unread postby frusterated » December 2nd, 2012, 6:21 pm

Hi,

I was able to delete even the Outpost Firewall folder which I have never been able to delete. The programs that I wanted to get rid of that came with the computer all send me a message saying "renaming, moving or deleting this program could make some not work" so I didn't delete any of them just in case.

The computer is a bit slower since I downloaded all of the updates. Outlook was giving me an error upon closing, but did not this last time. Otherwise, it seems to be running better.

Here is my log:

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=54e4932972b7fb499f22c46a1f0a1504
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-12-02 09:55:27
# local_time=2012-12-02 04:55:27 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=768 16777215 100 0 86541835 86541835 0 0
# compatibility_mode=3073 16777213 80 71 402167 4162787 0 0
# compatibility_mode=6912 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=75252
# found=0
# cleaned=0
# scan_time=3746
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Re: suddenly unresponsive computer

Unread postby Dakeyras » December 3rd, 2012, 8:39 am

Hi. :)

I was able to delete even the Outpost Firewall folder which I have never been able to delete. The programs that I wanted to get rid of that came with the computer all send me a message saying "renaming, moving or deleting this program could make some not work" so I didn't delete any of them just in case.
OK, which exact programs are these ?

The computer is a bit slower since I downloaded all of the updates. Outlook was giving me an error upon closing, but did not this last time. Otherwise, it seems to be running better.
Fair play, it might be a good idea to run through the Hard-Drive Maintenance/Repair procedure again...

On a more positive note it does indeed appear at this time your machine is malware free.

You may wish to consider upgrading the current RAM:-

1013.84 Mb Total Physical Memory | 526.77 Mb Available Physical Memory | 51.96% Memory free
Depending on your machines actual specifications in theory the 32 bit version of XP can support around 4 GB. Crucial have a small scanner(CrucialScan.exe)which is perfectly safe to download and run. Which will advise if your system can support any upgraded memory modules. They cater for the US/UK and Europe.
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Re: suddenly unresponsive computer

Unread postby frusterated » December 3rd, 2012, 6:45 pm

Ok, I ran the Hard Drive Maintenance Repair again. No errors. Computer seems to be working fine. The programs I was referring too are MSN Gaming Zone, Messenger, Netmeeting.

Thank you for helping me remove the malware again. I will keep the FileHippo on my computer so I keep up to date with the updates. I just don't like to keep updating programs that are not used often enough (but still needed).
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Re: suddenly unresponsive computer

Unread postby Dakeyras » December 4th, 2012, 10:20 am

Hi. :)

Thank you for helping me remove the malware again.
You're welcome!

Ok, I ran the Hard Drive Maintenance Repair again. No errors. Computer seems to be working fine.
Good.

The programs I was referring too are
MSN Gaming Zone <-- How do I uninstall MSN Games game files?

Messenger <-- This is a integral part of XP and cannot be removed I'm afraid only stopping the software from running can be done.

Netmeeting <-- Uninstall Does Not Remove the NetMeeting Folder

Next:

Congratulations your computer appears to be malware free!

Now I have some tasks for your good self to carry out as part of a clean up process and some advice about online safety.

Importance of Regular System Maintenance:

I advice you read both of the below listed topics as this will go a long way to keeping your Computer performing well.

Help! My computer is slow!

Also so is this:

What to do if your Computer is running slowly

Reset SR Points/Clean up with OTL:

  • Double-click OTL to start the program.
  • Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
Code: Select all
:Commands
[ClearAllRestorePoints]
  • Return to OTL, right-click in the Custom Scans/Fixes window (under the cyan bar) and choose Paste.
  • Then click the red Run Fix button.
  • Let the program run unhindered. When finsihed click on OK and close the log that appears.
  • Note: I do not need to review the log produced.
  • Now close all other programs apart from OTL as this step will require a reboot.
  • On the OTL main screen, depress the CleanUp button.
  • Say Yes to the prompt and then allow the program to reboot your computer.

The above process will flush old Sytem Restore points and create a new clean one. It should also clean up and remove the vast majority of scanners used and logs created etc.

Any left over merely delete yourself and empty the Recycle Bin.

Next:

The below article is worth reading for future reference:-

COMPUTER SECURITY - a short guide to staying safer online
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Re: suddenly unresponsive computer

Unread postby frusterated » December 4th, 2012, 6:18 pm

Thank you again for all of your help.
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Re: suddenly unresponsive computer

Unread postby Dakeyras » December 5th, 2012, 6:02 am

You're most welcome! :)
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Re: suddenly unresponsive computer

Unread postby Cypher » December 6th, 2012, 6:48 am

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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