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Unable to view youtube.

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Re: Unable to view youtube.

Unread postby 2bd » October 1st, 2012, 5:54 pm

I only use Firefox.

C:\Users\Bill\Downloads\softango_videoconverter.exe Win32/InstallBrain application
C:\Users\Bill\Downloads\WinZipRegistryOptimizer.exe a variant of Win32/OpenInstall application
C:\_OTL\MovedFiles\09272012_003742\C_Users\Bill\AppData\Local\Temp\SetupDataMngr_Searchqu.exe Win32/Toolbar.SearchSuite application
2bd
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Re: Unable to view youtube.

Unread postby 2bd » October 1st, 2012, 7:00 pm

I installed Chrome and youtube plays just fine. It will not work on IE or FF.
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Re: Unable to view youtube.

Unread postby tim s » October 2nd, 2012, 8:23 am

Hi 2bd,

Let try this to see if a plug/extension maybe causing the problem. We have a couple of options to try. We will do this one first.

We are going to set firefox in safemode to disable addons then see if youtube works.

Run Firefox in safemode:
  • Close Firefox browser.
  • Now hold down the shift key on your keyboard. Then click on firefox icon to open browser.
  • You will get a popup box. Click on the button Start in Safe Mode.

Now go to youtube to see if it works. Let me know how that goes.
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Re: Unable to view youtube.

Unread postby 2bd » October 2nd, 2012, 12:27 pm

Got the message: "An error. occurred. Please try again later".
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Re: Unable to view youtube.

Unread postby tim s » October 3rd, 2012, 8:20 am

Hi 2bd,

If you still have Complitly in your program list uninstall it. If you have already uninstalled then you can skip this step.

Add/Remove Programs
I need you to uninstall a program from your computer.
  1. Click on Start -> Control Panel and depends on View by selection in upper right corner:
    • If Category - click on Uninstall Programs.
    • If Icons - click on Programs and Features.
  2. Locate the following program:
    Complitly
  3. Click on the Change/Remove button to uninstall it.
  4. When the program have been uninstalled, please close Control Panel.

-------------------------------------------------------------------

We need to check if a folder/file is still present on your computer.

Create a batch file
  • Open Notepad.
  • Copy/paste the following text into the empty Notepad window.
    Code: Select all
    @echo off
    dir D:\*.* /L /A /B /S|Find "iLivid" >> "%userprofile%\desktop\look.txt"
    dir E:\*.* /L /A /B /S|Find "iLivid" >> "%userprofile%\desktop\look.txt"

  • Save the file as Search.bat on your desktop. Make sure to change Save as type to... All Files . Note: if saved as a Text Documents(*.txt) it will not work.
  • Double click the file Search.bat to execute.
  • A look.txt will be created on your desktop copy and paste what it found in your next reply.
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tim s
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Posts: 1541
Joined: February 11th, 2006, 10:27 am

Re: Unable to view youtube.

Unread postby 2bd » October 3rd, 2012, 12:12 pm

The Look file was created immediately and was empty. Yes, I did save the search file as All Files.
2bd
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Re: Unable to view youtube.

Unread postby tim s » October 4th, 2012, 6:49 pm

Hi 2bd,
The Look file was created immediately and was empty. Yes, I did save the search file as All Files.

That is fine it worked. It created a blank look.txt then it didn't find anything.

---------------------------------------------------

Your Java is out of date.
Uninstall the older verison first then install updated Java.
Uninstall programs
  • Click on Start.
  • All programs.
  • Accessories.
  • Run.
  • In the open text box copy/paste appwiz.cpl Then click Ok.
  • Uninstall the following if present.
Java Auto Updater
Java(TM) 6 Update 31


Next.
Download and install Java 7 Update 7 from Here

---------------------------------------------------

We need to run OTL fix again. Don't forget to disable Norton auto-protect.

Perform a Custom Fix with OTL

  • Right click on OTL.exe select "Run As Administrator" to run it. If prompted by UAC, please allow it.
  • In the Custom Scan/Fixes box at the bottom, copy then paste in the following lines from the code box (Do not include the word "Code"):
    Code: Select all
    :Commands
     [CREATERESTOREPOINT]
    
     :Reg
     [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}]
     [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}]
     [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}]
     [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\c2dea87f_0]
     [-HKEY_USERS\S-1-5-21-687054441-3377269327-637822646-1001\Software\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\c2dea87f_0]
     [-HKEY_LOCAL_MACHINE\SOFTWARE\DataMngr]
    
     :Files
     C:\Users\Bill\AppData\Local\Conduit
     C:\Users\Bill\Downloads\softango_videoconverter.exe
     C:\Users\Bill\Downloads\WinZipRegistryOptimizer.exe
    
     :Commands
     [EMPTYTEMP]
     [clearallrestorepoints]
    
  • Make sure you have pasted the lines from code box above.
  • Click the Run Fix button at top. If prompted... click OK.
  • Let the Program run unhindered. When the scan completes, Notepad will open with the scan results (OTL.txt). The report is saved in the same location as OTL.
    example: C:\_OTL\MovedFiles\MMDDYYYY_HHMMSS.log
  • Please post the contents of report in your next reply.
If OTL didn't have you restart computer please do so now.

Don't forget to re-enable Norton auto-protect.

----------------------------------------------------------------------

Are you still having the same issue with youtube now?
White screen, Black screen, or error message?

-------------------------------------------------------------
Post in next reply:
OTL fix log
Answer to questions above.
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tim s
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Posts: 1541
Joined: February 11th, 2006, 10:27 am

Re: Unable to view youtube.

Unread postby 2bd » October 5th, 2012, 12:38 pm

Still getting message, "An error occurred. Please try again later."

All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== REGISTRY ==========
Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ scheduled to be deleted on reboot.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ not found.
Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ scheduled to be deleted on reboot.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ not found.
Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ scheduled to be deleted on reboot.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ not found.
Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\c2dea87f_0\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-687054441-3377269327-637822646-1001\Software\Microsoft\Internet Explorer\LowRegistry\Audio\PolicyConfig\PropertyStore\c2dea87f_0\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\DataMngr\ not found.
========== FILES ==========
C:\Users\Bill\AppData\Local\Conduit folder moved successfully.
C:\Users\Bill\Downloads\softango_videoconverter.exe moved successfully.
C:\Users\Bill\Downloads\WinZipRegistryOptimizer.exe moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Bill
->Temp folder emptied: 27853988 bytes
->Temporary Internet Files folder emptied: 67282302 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 107978144 bytes
->Google Chrome cache emptied: 128201103 bytes
->Flash cache emptied: 903 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 157277 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 193915 bytes

Total Files Cleaned = 316.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 10052012_092542

Files\Folders moved on Reboot...
C:\Users\Bill\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\Bill\AppData\Local\Mozilla\Firefox\Profiles\cl187avm.default\Cache\_CACHE_001_ moved successfully.
C:\Users\Bill\AppData\Local\Mozilla\Firefox\Profiles\cl187avm.default\Cache\_CACHE_002_ moved successfully.
C:\Users\Bill\AppData\Local\Mozilla\Firefox\Profiles\cl187avm.default\Cache\_CACHE_003_ moved successfully.
C:\Users\Bill\AppData\Local\Mozilla\Firefox\Profiles\cl187avm.default\Cache\_CACHE_MAP_ moved successfully.
C:\Users\Bill\AppData\Local\Mozilla\Firefox\Profiles\cl187avm.default\urlclassifier3.sqlite moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...
Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ scheduled to be deleted on reboot.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ not found.
Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ scheduled to be deleted on reboot.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ not found.
Registry delete failed. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\Interface\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ scheduled to be deleted on reboot.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AB310581-AC80-11D1-8DF3-00C04FB6EF63}\ not found.
2bd
Regular Member
 
Posts: 16
Joined: September 23rd, 2012, 2:47 am

Re: Unable to view youtube.

Unread postby tim s » October 6th, 2012, 8:20 am

Hi 2bd,

The issue with youtube you are still experiencing does not seem to be coming from malware. This is a known issue:
http://support.mozilla.org/en-US/questions/924198
http://forums.mozillazine.org/viewtopic ... &t=1781785
http://en.kioskea.net/forum/affich-1134 ... gain-later

As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere...
Here are some excellent Tech sites (in no particular order) that may be able to help with that problem:

I hope you can resolve your issue with the links that I provided.

---------------------------------------------------------------------

Your computer appears be clear of infection now. So it is time to delete the tools I had you download.
You can now delete theses from your desktop:
DDS
OTL.exe
SystemLook.exe
Search.bat


You can also delete the notepad texts that are on your desktop.
OTL.txt
Extras.txt
SystemLook.txt
look.txt
DDS.txt
Attach.txt


-------------------------------------------------------------------

Please follow these simple guidelines in order to help keep your computer more secure:

Update your Antivirus programs and other programs regularly.
Secunia Personal Software Inspector - Copyright © Secunia.
FileHippo.com Update Checker - © Copyright FileHippo.com
F-secure Health Check - Copyright © F-Secure Corporation.

Visit Microsoft often.
Keep on top of critical updates , as well as other updates for your computer.
Using Windows Update in Windows 7
What is Windows Update?
Microsoft Update Home

----------------------------------------------------------------------

Malwarebytes' Anti-Malware
You have this installed already, run scans weekly (at least)... make sure you check for updates before running scans.
Tutorials are available for installing and running, Malwarebytes' Anti-Malware.
Powerful, easy to use and free. For real-time protection you will have to purchase the product.

-------------------------------------------------------------------

Read, stay informed.
To help minimize the chances of becoming re-infected, please read.
Computer Security - a short guide to staying safer online

------------------------------------------------------------------

Please let me know that you completed the cleanup (deleting tools, .txts) and reviewed the rest of the post.
Once I receive your reply, unless there are other malware questions or concerns, I will have this topic closed.


Stay Safe,
Tim
User avatar
tim s
MRU Honors Grad Emeritus
 
Posts: 1541
Joined: February 11th, 2006, 10:27 am

Re: Unable to view youtube.

Unread postby 2bd » October 7th, 2012, 3:00 am

Thank very much for your assistance.

Bill
2bd
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Posts: 16
Joined: September 23rd, 2012, 2:47 am

Re: Unable to view youtube.

Unread postby tim s » October 7th, 2012, 10:26 am

Your welcome, best of luck to you.

Tim
User avatar
tim s
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Posts: 1541
Joined: February 11th, 2006, 10:27 am

Re: Unable to view youtube.

Unread postby Cypher » October 7th, 2012, 10:34 am

As your remaining problems do not appear to be malware related, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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