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Zango Malware - All my files are GONE!!!!!!!!!!!

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Zango Malware - All my files are GONE!!!!!!!!!!!

Unread postby mercyplease21 » September 14th, 2012, 7:25 pm

!!!!!!!!!!!!!!!!!!!Please HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Urgent, need help. Malware adware virus intrusion on my computer!!!!!!!!!!!!!!!!!
I took a Hijack this log of on infected computer in regular windows. Tried destroying stuff but it does not go away.
Found a link to your email with the program. Can you help me? I tried Spybot and AVG. AVG says nothing is there, spybot detected a malware bug called Zango. Weather DPA? Zango it masks and camouflages my personal files all files on my desktop and secondary drive that is partitioned so I cannot click anything or open stuff - spybot said could not kill windows/wininit.ini. Spybot detected 51 files infected and killed total of 21 and it even ran right before windows boot up and still could not kill it. Mcafee doesn't even run, when I try to run it, it goes into blank black screen. AdAware and windows defender does not even start up when executable is hit. If I load stuff onto the drive, soon after it vanishes yet its directory still exists but I cannot access any file. Spybot tried to kill it and I ran it as administrator but it did not kill it all, I think it has made its malwareZango files disappear from detection because problem is still all there but spybot now detects nothing! I do not know for certain it is Zango, online descriptions do not match. This is a very pernicious nasty hard to get at bug!!!

This bug causes repeated windows to pop up saying there is an error. Another windo says "compile MOF Application has stopped working problem even name BEX.exe and proceeds to load a phony file recovery menu that claims to be windows origin. The menu scans for errors on the drive C main drive on my windows vista and then says repair critical errors. But it is only a trial version and to fully repair errors you must go online and buy the full program!!! Obviously not legit. File recovery menu options: advanced, main, check, repair, dangerous unknown and critical with colour code. It says hard drive health status, reliability of drive 21percent performance 33% and error resistance 17% It says bull crap like scan raw tables of system attributes in depth diagnostics, boot drive might have failed to initiate the boot device, hard drive boot sector reading error. Critical error! The whmole thing looks like a phony windows yet my drives say that I have same amount of data stored on them. I have had no harddrive error messages with this computer. Executables still are accessable in start menu but mostly everything fails to run because it is blocked! I think I got it online, I was just online and it cut right through firewall. I think I was on a music lyrics page and youtube, which I go on all the time and that is it.
My first restart I went into safemode which I still can enter and Before windows started it said that there was a critical error on my drive, load windows file recovery, you have a backup do you choose to restore backup. My backup is from 2008! I do not want to lose my files.


PLEASE can you help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Below is the Hijack this log

Thanks,
David














Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:44:33 PM, on 14/09/2012
Platform: Windows Vista SP2 (WinNT 6.0)
MSIE: Internet Explorer v8.00 (8.00)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Users\Dovienya\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\ProgramData\WKaPjeuUFTtmtV.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\ProgramData\XFsnapmc7oT6zL.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Windows\system32\attrib.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\attrib.exe
C:\Windows\system32\attrib.exe
C:\McAfee3\HijackThis.exe
C:\Windows\system32\attrib.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACA ... ensa_4630z
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Shareaza Web Download Hook - {0EEDB912-C5FA-486F-8334-57288578C627} - C:\Program Files\Shareaza\RazaWebHook32.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [BkupTray] "C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe
O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer\Acer Registration\ACE1.exe" /startup
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [ePower_DMC] C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Windows\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\StartRegistryBooster.exe
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [WKaPjeuUFTtmtV.exe] C:\ProgramData\WKaPjeuUFTtmtV.exe
O4 - HKCU\..\Run: [XFsnapmc7oT6zL] C:\ProgramData\XFsnapmc7oT6zL.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [AutoLaunch] C:\Program Files\Lavasoft\Ad-Aware\AutoLaunch.exe monthly (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [AutoLaunch] C:\Program Files\Lavasoft\Ad-Aware\AutoLaunch.exe monthly (User 'Default user')
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart17.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: Download with &Shareaza - res://c:\program files\shareaza\razawebhook32.dll/3000
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Add to VideoGet - {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - C:\PROGRA~1\NUCLEA~1\VideoGet\Plugins\VIDEOG~1.DLL
O9 - Extra 'Tools' menuitem: Add to &VideoGet - {88CFA58B-A63F-4A94-9C54-0C7A58E3333E} - C:\PROGRA~1\NUCLEA~1\VideoGet\Plugins\VIDEOG~1.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: intu-qt2009 - {03947252-2355-4E9B-B446-8CCC75C43370} - C:\Program Files\QuickTax 2009\ic2009pp.dll
O18 - Protocol: intu-tt2010 - {97A0575E-2309-4E75-8509-B1F9390C4DE7} - C:\Program Files\TurboTax 2010\ic2010pp.dll
O18 - Protocol: intu-tt2011 - {B3B5DAD9-E96D-45B4-B636-B6CF2F773DE1} - C:\Program Files\TurboTax 2011\ic2011pp.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Filter hijack: text/html - (no CLSID) - (no file)
O18 - Filter: text/plain - (no CLSID) - (no file)
O18 - Filter: x-sdch - (no CLSID) - (no file)
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\Windows\system32\brsvc01a.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\system32\CTsvcCDA.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
O23 - Service: Google Update Service (gupdate1c9e487827f28c2) (gupdate1c9e487827f28c2) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
Last edited by mercyplease21 on September 16th, 2012, 2:29 pm, edited 1 time in total.
mercyplease21
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Re: Zango Malware - All my files are GONE!!!!!!!!!!!

Unread postby mercyplease21 » September 16th, 2012, 2:24 pm

HELP HELP !!!!!!!!!!!!!!!!!!!!!!!!

So I did malwarebytes and it found hotbar and adware bugs and hijack elements. Anyone curious to see the log? So I clicked remove but elements of the malware still remain, example on windows load the background camuflages the whole page and I cannot see my files or any icons. I can task bark delete a couple of suspicious process I am fairly certain is still running, and the fake background vanishes. Is it possible someone could have stolen personal information through this malware? I did not enter any personal information online durring the infection or purchase their offer for a fix. Why do so many malware programs suck at properly purging it??? Should I manually do stuff? I figured out why I could not access my files, the malware made all files hidden!!!! I had to manually change it back, yes I selected many at once. I think I have crippled it but it is still there.

How can I remove it for good and be sure?

I have multiple antimalware programs running, I should only use one at a time?

Windows defender did nothing to protect me and my windows firewall was useless. How can I best protect my computer. What is the best recommended product to totally guard against unwanted stuff installing itself on my computer? I want to be invisible when I am online and have no hackers able to manipulate stuff and access things? What is the best money can buy and what is the cheapest product that does a decent job? Please can someone help me and guide me??????
mercyplease21
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Posts: 2
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Re: Zango Malware - All my files are GONE!!!!!!!!!!!

Unread postby NonSuch » September 16th, 2012, 8:48 pm

For your own sake as well as ours, please familiarize yourself with the forum rules:

http://malwareremoval.com/forum/viewtop ... 89#p491389

Helpers at this forum look for topics with ZERO REPLIES, any topic that does not have zero replies will be passed by.

If you reply to your topic or try to "bump" it, it will no longer have zero replies and you will not receive the help you are looking for.

Because of this, if we see that you have replied to your own topic, or tried to bump it, your topic must be closed and we will ask you to start a new one.

Accordingly, this topic will be closed and you will need to start a new topic. Please do not use HijackThis; instead, follow the instructions for using DDS to create your logs. Please include everything in one post. If there is something you have forgotten, wait until you have received a response and then you can post the additional information.

This topic is now closed.
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