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Programs and browser "Not Responding"

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Programs and browser "Not Responding"

Unread postby misssheila » June 8th, 2012, 7:27 pm

Can you please help me? I keep having problems the last few days with "not Responding" messages whether it's my browser or programs.
Here is my DDS Log.
Many Thanks,

DDS (Ver_11-03-05.01) - NTFSx86
Run by Sheila at 19:17:03.79 on 08/06/2012
Internet Explorer: 8.0.6001.19222
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.2.1033.18.2813.1469 [GMT -4:00]
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\eMachines\eMachines Power Management\ePowerSvc.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\Norton 360\Engine\\ccSvcHst.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Norton 360\Engine\\ccSvcHst.exe
C:\Program Files\eMachines\eMachines Power Management\ePowerTray.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.ca/
uSearch Page = hxxp://www.google.com
uSearch Bar = Preserve
mStart Page = hxxp://homepage.emachines.com/rdr.aspx? ... 710&m=e625
mDefault_Page_URL = hxxp://homepage.emachines.com/rdr.aspx? ... 710&m=e625
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\\ips\IPSBHO.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\\coIEPlg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Acer ePower Management] c:\program files\emachines\emachines power management\ePowerTray.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [hpqSRMon]
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/s ... wflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx2.hotmail.com/mail/w4/m3/phot ... den-ca.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Hosts: www.spywareinfo.com
============= SERVICES / DRIVERS ===============
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2012-3-11 56208]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0602010.005\symds.sys [2012-5-18 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0602010.005\symefa.sys [2012-5-18 905336]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_6.0.1.2\definitions\bashdefs\20120531.001\BHDrvx86.sys [2012-6-6 821880]
R1 ccSet_N360;Norton 360 Settings Manager;c:\windows\system32\drivers\n360\0602010.005\ccsetx86.sys [2012-5-18 132744]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_6.0.1.2\definitions\ipsdefs\20120607.001\IDSvix86.sys [2012-6-7 368248]
R1 RapportCerberus_34302;RapportCerberus_34302;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\34302\RapportCerberus32_34302.sys [2011-12-15 228208]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2012-3-11 71440]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2012-3-11 164112]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0602010.005\ironx86.sys [2012-5-18 149624]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0602010.005\symtdiv.sys [2012-5-18 345208]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-1-3 63928]
R2 ePowerSvc;Acer ePower Service;c:\program files\emachines\emachines power management\ePowerSvc.exe [2009-3-13 653856]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 N360;Norton 360;c:\program files\norton 360\engine\\ccsvchst.exe [2012-5-18 138232]
R2 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-9-23 50424]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-9-23 144632]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2012-3-11 931640]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-5-31 106656]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\L1C60x86.sys [2009-3-13 49664]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-7-1 135664]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-5 257696]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-7-1 135664]
S3 MSHUSBVideo;NX6000/NX3000/VX2000/VX5000/VX5500/VX7000/Cinema Filter Driver;c:\windows\system32\drivers\nx6000.sys [2010-12-2 25600]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S3 zghsdiag;ZTE General Handset Diagnostic Port;c:\windows\system32\drivers\zghsdiag.sys [2011-1-13 106752]
S3 zghsmdm;ZTE General Handset USB Modem Proprietary;c:\windows\system32\drivers\zghsmdm.sys [2011-1-13 106752]
S3 zghsnmea;ZTE General Handset NMEA Port;c:\windows\system32\drivers\zghsnmea.sys [2011-1-13 106752]
=============== Created Last 30 ================
2012-06-08 22:57:51 2422272 ----a-w- c:\windows\system32\wucltux.dll
2012-06-08 22:57:16 88576 ----a-w- c:\windows\system32\wudriver.dll
2012-06-08 22:56:58 33792 ----a-w- c:\windows\system32\wuapp.exe
2012-06-08 22:56:58 171904 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-07 22:17:33 -------- d-----w- c:\users\sheila\appdata\local\Acer ePower Management V4
2012-06-05 09:43:46 -------- d-----w- c:\users\sheila\appdata\local\{6B958B6F-4A36-4CF0-8B33-4644F9A4365E}
2012-06-05 09:41:40 -------- d-----w- c:\users\sheila\appdata\local\{06552F09-9F6B-4749-9058-CADC5B1486FF}
2012-05-18 04:31:14 345208 ----a-r- c:\windows\system32\drivers\n360\0602010.005\symtdiv.sys
2012-05-18 04:31:14 318584 ----a-r- c:\windows\system32\drivers\n360\0602010.005\symnets.sys
2012-05-18 04:31:13 905336 ----a-r- c:\windows\system32\drivers\n360\0602010.005\symefa.sys
2012-05-18 04:31:13 574072 ----a-w- c:\windows\system32\drivers\n360\0602010.005\srtsp.sys
2012-05-18 04:31:13 340088 ----a-r- c:\windows\system32\drivers\n360\0602010.005\symds.sys
2012-05-18 04:31:13 32888 ----a-w- c:\windows\system32\drivers\n360\0602010.005\srtspx.sys
2012-05-18 04:31:13 149624 ----a-r- c:\windows\system32\drivers\n360\0602010.005\ironx86.sys
2012-05-18 04:31:12 132744 ----a-r- c:\windows\system32\drivers\n360\0602010.005\ccsetx86.sys
2012-05-18 04:30:54 4782 ----a-w- c:\windows\system32\drivers\n360\0602010.005\symvtcer.dat
2012-05-18 04:30:54 -------- d-----w- c:\windows\system32\drivers\n360\0602010.005
2012-05-16 21:02:05 -------- d-----w- c:\progra~2\Kaspersky Lab
2012-05-14 02:45:52 53120 ----a-w- c:\windows\system32\drivers\partmgr.sys
2012-05-14 02:45:49 905600 ----a-w- c:\windows\system32\drivers\tcpip.sys
2012-05-14 02:45:45 1404928 ----a-w- c:\program files\common files\microsoft shared\ink\InkObj.dll
2012-05-14 02:45:44 936960 ----a-w- c:\program files\common files\microsoft shared\ink\journal.dll
2012-05-14 02:44:00 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2012-05-14 02:44:00 1069056 ----a-w- c:\windows\system32\DWrite.dll
2012-05-14 02:43:59 683008 ----a-w- c:\windows\system32\d2d1.dll
2012-05-14 02:43:59 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2012-05-14 02:43:59 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2012-05-14 02:42:47 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-05-14 02:42:46 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-05-14 02:42:46 2044928 ----a-w- c:\windows\system32\win32k.sys
==================== Find3M ====================
2012-05-04 18:32:52 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-05-04 18:32:52 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-04-10 03:15:02 472808 ----a-w- c:\windows\system32\deployJava1.dll
============= FINISH: 19:20:25.72 ===============
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Re: Programs and browser "Not Responding"

Unread postby torreattack » June 10th, 2012, 6:59 am

checking your log, will reply soon.
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Re: Programs and browser "Not Responding"

Unread postby torreattack » June 10th, 2012, 9:16 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.

Hi misssheila and welcome to Malware Removal :)

My name is torreattack, and I will be helping you with your malware problems.

I'm an Undergraduate trainee here, and as such my posts to you have to first be checked by a Teacher, because of this my replies to your posts may be slightly delayed. Please be patient and I'm sure we'll be able to resolve your problems.

Before we start: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
How to back up or transfer your data on a Windows-based computer
Backup your data - Vista
Backup your data - windows 7

I'd also recommend that you create a System Restore Point that we can restore to if necessary.

Create a System Restore Point (Vista)
  • Right-click on Computer ... select Properties.
  • In the left pane under Tasks ... click System protection.
    If UAC prompts for an administrator password or approval, type the password or give your "permission to continue".
  • Select System Protection ...then choose Create.
  • In the System Restore dialog box, type a description for the restore point ... click Create, again.
    A window will pop up with "The Restore Point was created successfully" confirmation message.
  • Click OK ...then close the System Restore dialog.
Unless you use some other method to create system restore points...
Please leave the System Restore function "turned on" until we are finished and I give you the 'all clean' sign.

If you have NOT successfully created a System Restore Point...do not go any further!
Please post back so we can determine why it was unsuccessful.

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • Remember, absence of symptoms does not mean the infection is all gone.
  • Don't attempt to install any new software (other than those I ask you to) until we've got your computer clean.
  • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process. If your defensive programmes warn you about any of those tools, be assured that they are not infected, and are safe to use.
If you can do these things, everything should go smoothly.
  • If you're using XP, you'll need Administrator privileges to perform the fixes. (XP accounts are Administrator by default)
  • If you're using Vista or Windows7, it will be necessary to right click all tools we use and select ----> Run as Administrator
It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

I am currently reviewing your log and will return, as soon as possible, with additional instructions.

Thank you for your patience.
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Re: Programs and browser "Not Responding"

Unread postby misssheila » June 11th, 2012, 9:49 am

Hello Tor and thank you for your help. I have created a restore point and backed it up. Took 14 hrs to back up puter. I am ready for next step.

Many thanks,
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Re: Programs and browser "Not Responding"

Unread postby torreattack » June 12th, 2012, 5:34 pm

Hi misssheila :

Sorry for being late.

Let's run a few scan to get more info.

1. TDSSKiller
Please download TDSSKiller.exe and save it to your Desktop.
  • Right click on TDSSKiller.exe and select "Run As Administrator" to run it. If prompted by UAC, please allow it.
  • Click on Start Scan, the scan will run.
  • When the scan has finished, if it finds anything please click on the drop down arrow next to Cure and select Skip
  • Now click on Report to open the log file created by TDSSKiller in your root directory C:\
  • To find the log go to Start > Computer > C:
  • Post the contents of that log in your next reply please.

2. OTL
Please download OTL ... by Old Timer . Save it to your Desktop.
  • Right click on OTL.exe and select "Run As Administrator" to run it. If prompted by UAC, please allow it.
  • Under Output, ensure that Minimal Output is selected.
  • Click the Scan All Users checkbox.
    Leave the remaining selections to the default settings.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.
  • Please post the contents of both OTL.txt and Extras.txt files in your next reply.

3. Checklist
Please post:
  • TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt
  • OTL.txt and Extra.txt
  • An update on your problems
note: These logs can be lengthy, please post in several replies if needed. Please ensure you post COMPLETE log.

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Re: Programs and browser "Not Responding"

Unread postby torreattack » June 15th, 2012, 3:11 am

Hi misssheila

3 Day Response Rule
It has been 2 days since my last post to you.
  • Do you still need help with this problem?
  • Do you need more time?
  • Are you having problems understanding or following my instructions?
Just let me know what's going on otherwise...
After 24 hrs., if you have not replied to this thread... it will be closed!

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Re: Programs and browser "Not Responding"

Unread postby misssheila » June 15th, 2012, 2:30 pm

Hi Tor.Sorry for delayed response. After Windows did an update problem seems solved. I wish to close this thread. Thanks for your help.

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Re: Programs and browser "Not Responding"

Unread postby askey127 » June 17th, 2012, 7:23 am

We are pleased the problem was resolved by the monthly updates.
This topic will be closed.
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