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Computer Powers Down

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Computer Powers Down

Unread postby jja1313 » June 5th, 2012, 2:45 am

My computer has been crashing intermittently for no discernible reason. The issue seems to be worse with Facebook games, but can happen at any time. I have tried to run the DDS program five times, but each time my system shuts down after 3-4 minutes. I will keep trying and will respond if I get something.

Thanks,
Jeff

Not sure if this is a software problem or hardware problem, related to the power supply. The computer is relatively old.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30
Run by HP_Owner at 1:47:03 on 2012-06-05
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1015.344 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft\BingBar\7.1.361.0\BBSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton PC Checkup\Engine\2.0.2.544\SymcPCCULaunchSvc.exe
C:\Program Files\Norton Safe Web Lite\Engine\1.0.1.8\ccSvcHst.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.2.544\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Norton PC Checkup\Engine\2.0.2.544\ccSvcHst.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\HP\KBD\KBD.EXE
C:\Program Files\Mozilla Firefox5\firefox.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Shutterfly\Studio\BIN\SFlyStudio.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgets.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Mozilla Firefox5\plugin-container.exe
C:\Program Files\Microsoft\BingBar\7.1.361.0\SeaPort.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://my.yahoo.com
uInternet Settings,ProxyOverride = *.local
uSearchAssistant =
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: H - No File
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Bing Bar Helper: {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - c:\program files\microsoft\bingbar\7.1.361.0\BingExt.dll
BHO: GoodSearch Toolbar: {4e7bd74f-2b8d-469e-95ba-ed6db186be32} - c:\progra~1\goodse~1\GOODSE~1.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Norton Safe Web Lite BHO: {f0da78e9-6b60-42fb-bc26-ef2cfb8c8ff3} - c:\program files\norton safe web lite\engine\1.0.1.8\coIEPlg.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: GoodSearch Toolbar: {4e7bd74f-2b8d-469e-95ba-ed6db186be32} - c:\progra~1\goodse~1\GOODSE~1.DLL
TB: Norton Safe Web Lite: {30ceeea2-3742-40e4-85dd-812bf1cbb83d} - c:\program files\norton safe web lite\engine\1.0.1.8\coIEPlg.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [ShutterflyStudio] c:\program files\shutterfly\studio\bin\SFlyStudio.exe /trayonly
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [LXBTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXBTtime.dll,_RunDLLEntry@16
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [UnlockerAssistant] "c:\program files\unlocker\UnlockerAssistant.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [HPHUPD06] c:\program files\hp\{aac4fc36-8f89-4587-8dd3-ebc57c83374d}\hphupd06.exe
mRun: [HPHmon06] c:\windows\system32\hphmon06.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
StartupFolder: c:\docume~1\hp_owner\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\docume~1\hp_owner\startm~1\programs\startup\yahoo!~1.lnk - c:\program files\yahoo!\yahoo! widget engine\YahooWidgets.exe
dPolicies-explorer: NoSetActiveDesktop = 1 (0x1)
dPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
IE: &Yahoo! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm
IE: Add to AMV Converter... - c:\program files\mp3 player utilities 4.15\amvconverter\grab.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office10\EXCEL.EXE/3000
IE: Yahoo! &Dictionary - file:///c:\program files\yahoo!\Common/ycdict.htm
IE: Yahoo! &Maps - file:///c:\program files\yahoo!\Common/ycmap.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
Trusted Zone: yahoo.com\geocities
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
DPF: {238F6F83-B8B4-11CF-8771-00A024541EE3} - hxxps://desktop.cunamutual.com/secure/c ... wficat.cab
DPF: {30439117-02CA-4FBA-ADAF-84C2D8E2004D} - hxxps://desktop.cunamutual.com/secure/c ... icachk.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper20073151.dll
DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} - hxxp://picasaweb.google.com/s/v/56.44/uploader2.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www.snapfish.com/SnapfishActivia.cab
DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/26.30/uploader2.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/v ... .2.4.1.cab
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxp://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
DPF: {50647AB5-18FD-4142-82B0-5852478DD0D5} - hxxp://webeffective.keynote.com/applica ... uncher.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/Shar ... /cabsa.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftup ... 0202248187
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/200 ... ader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shoc ... wflash.cab
DPF: {EB96A156-E8D0-4A7D-A7AC-B60DFE87A6C6} - hxxps://desktop.cunamutual.com/login/cmgvpn.cab
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\hp_owner\application data\mozilla\firefox\profiles\1kx63l6h.default\
FF - prefs.js: browser.search.selectedEngine - GoodSearch
FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4db193bb ... g=en-US&q=
FF - plugin: c:\documents and settings\hp_owner\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\canon\zoombrowser ex\program\NPCIG.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nppdf32.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin4.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin5.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin6.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin7.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - plugin: c:\program files\mozilla firefox5\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox5\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_235.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-1-8 612184]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-1-8 337880]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-1-8 20696]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-1-8 44768]
R2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.1.361.0\BBSvc.EXE [2012-2-10 193816]
R2 BCMNTIO;BCMNTIO;c:\progra~1\checkit\diagno~1\BCMNTIO.sys [2006-3-1 3744]
R2 MAPMEM;MAPMEM;c:\progra~1\checkit\diagno~1\MAPMEM.sys [2006-3-1 3904]
R2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files\norton pc checkup\engine\2.0.2.544\SymcPCCULaunchSvc.exe [2012-1-13 177080]
R2 NSL;Norton Safe Web Lite;c:\program files\norton safe web lite\engine\1.0.1.8\ccSvcHst.exe [2010-6-25 126904]
R2 PCCUJobMgr;Common Client Job Manager Service;c:\program files\norton pc checkup\engine\2.0.2.544\ccSvcHst.exe [2012-1-13 126392]
R3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.1.361.0\SeaPort.EXE [2012-2-10 240408]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2012-1-8 136176]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-5-29 257696]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2012-1-8 136176]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2010-12-12 19968]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2010-12-12 8320]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2010-12-12 23936]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-5-19 129976]
.
=============== Created Last 30 ================
.
2012-05-29 22:04:21 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-05-20 03:36:53 -------- d-----w- c:\program files\Mozilla Maintenance Service
.
==================== Find3M ====================
.
2012-05-29 22:04:21 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-04-11 13:12:06 1862272 ----a-w- c:\windows\system32\win32k.sys
2012-04-11 13:10:58 2192640 ------w- c:\windows\system32\ntoskrnl.exe
2012-04-11 12:35:52 2069120 ------w- c:\windows\system32\ntkrnlpa.exe
2012-03-08 20:33:52 230808 ----a-r- c:\windows\system32\cpnprt2.cid
.
============= FINISH: 1:51:10.79 ===============


InstantShare
Intel(R) Graphics Media Accelerator Driver
IntelliMover Data Transfer Demo
InterVideo DiscLabel
InterVideo WinDVD Creator
InterVideo WinDVD Player
iTunes
Java Auto Updater
Java(TM) 6 Update 30
KBD
Lexmark 5200 Series
Lexmark Fax Solutions
LG USB Modem driver
Macromedia Shockwave Player
Malwarebytes' Anti-Malware
MetaFrame Presentation Server Web Client for Win32
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Office File Validation Add-In
Microsoft Office Standard Edition 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MobileMe Control Panel
Motorola Mobile Drivers Installation 4.7.1
Move Networks Media Player for Internet Explorer
Mozilla Firefox 12.0 (x86 en-US)
Mozilla Maintenance Service
MP3 Player Utilities 1.47
MSN
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 3.5 magicMoments - HPD
Norton PC Checkup
Norton Safe Web Lite
Nucleus Kernel for NTFS Demo ver 4.03
OLYMPUS CAMEDIA Master 4.1
OpenOffice.org 3.1
OverDrive Media Console
PC-Doctor for Windows
PhotoGallery
Photosmart 320,370,7400,8100,8400 Series
PrintScreen
PS2
PSPrinters06
Python 2.2 combined Win32 extensions
Python 2.2.1
QFolder
QuickProjects
QuickTime
Readme
RealPlayer
Rhapsody
Rhapsody Player Engine
Safari
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2695962)
Segoe UI
Shutterfly Studio
Simplify Printing Client v3
SkinsHP1
Software Jukebox 2.0 NA-02D
Sonic RecordNow!
SPv3 ICA Only Web Push (nstl chk)
Symantec Technical Support Web Controls
TrayApp
U3Launcher
Unix Utilities for Yahoo! Widgets
Unload
Unlocker 1.9.1
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB975364)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Updates from HP
V CAST Music Manager
WebFldrs XP
WebReg
Windows Internet Explorer 8
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Photo Gallery
Windows Live Sync
Windows Live Upload Tool
Windows Media Format 11 runtime
Windows Media Player 10
Windows Movie Maker 2.0
Windows XP Service Pack 3
WinPatrol
WinRAR archiver
Yahoo! extras
Yahoo! Internet Mail
Yahoo! Software Update
Yahoo! Toolbar
Yahoo! Widgets
.
==== Event Viewer Messages From Past Week ========
.
6/5/2012 12:04:39 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.
6/5/2012 12:04:39 AM, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========================
jja1313
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Posts: 36
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Re: Computer Powers Down

Unread postby askey127 » June 7th, 2012, 7:31 am

Hi jja1313,
This can be caused by a number of things, including malware, but malware is among the least likely.
If it turns out to be a hardware problem, we can move this thread to one of our System "Rooms"
We will continue to help if you need us.

Some notes:
Your CPU has an automatic shutoff if the temperature gets too high.

Possible sources of shut downs:
  • Dirt in the air intake or exhaust vents
  • A fan which has failed
  • Hardware failure of the graphics card or system
  • Hardware failure of the hard drive
  • Hardware failure of the motherboard/RAM, etc.
  • Hardware failure of the power supply
-------------------------------------------------------------
Check airflows
I would do the following:
Take the (side) cover off the box. Unplug the machine and vacuum out all the air vents, including the power supply fan opening.
Vacuum all the loose dust from the motherboard without dislodging anything.

Plug in and start up the machine with the cover off
Notice whether all the fans are running. There is usually a small fan on the motherboard over the CPU as well.
If it runs without shutting down when the cover is off, something is overheating.
If you have a dead fan, remove it and bring it with you to the PC repair shop or electronics store so you can get an exact replacement.
If it's a defective CPU fan you may want to have a repair shop do it.
-------------------------------------------------------------
Make Sure any Cards plugged into the motherboard are seated properly
-------------------------------------------------------------
To test the motherboard and RAM
Go here : http://www.memtest86.com/download.html
Download the first file on the page (it's a zip).
When you unzip it you get a small file named Memtest86_4.0.iso
It's called an image file.
CD burning tools like Nero, Roxio or Ashampoo can burn a CD from that image file and a blank CD-R.
You can also use the free ImgBurn to make the CD. http://www.imgburn.com/index.php?act=download
If you have the CD set as the first boot device, the resulting CD will boot your machine and immediately run a memory test.

If it reports any error within an hour or so, you need a RAM card replaced.
Memtest has no graceful shutoff. If you hit the Esc key, you can remove the Boot test disk and Restart.
-----------------------------------------------------------
Check Hard Disk For Errors
Press Start->Run, then type or copy/paste the following command into the box and press OK:
Code: Select all
cmd  /c  chkdsk  c:  |find  /v  "percent"  >> "%userprofile%\desktop\checkhd.txt"
A blank command window will open on your desktop, then close in a few minutes. This is normal.
A file and icon named checkhd.txt should appear on your Desktop. Please post the contents of this file.

Let me know what you find.
askey127
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askey127
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Re: Computer Powers Down

Unread postby jja1313 » June 7th, 2012, 8:54 am

The type of the file system is NTFS.
Volume label is HP_PAVILION.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of 3)...
CHKDSK is recovering lost files.
CHKDSK is verifying security descriptors (stage 3 of 3)...
The type of the file system is NTFS.
Volume label is HP_PAVILION.
The computer was dusty. It has been cleaned. The fan runs continuously and is very loud.I will keep the side panel off and monitor the situation. Thanks.


WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
CHKDSK is verifying indexes (stage 2 of 3)...

Errors found. CHKDSK cannot continue in read-only mode.
jja1313
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Posts: 36
Joined: January 9th, 2010, 3:09 am

Re: Computer Powers Down

Unread postby askey127 » June 7th, 2012, 9:43 am

jja1313,
-----------------------------------------------------------
Hard Disk Repair
IF Chkdsk has found any errors having to do with bad sectors in your file system, or if it reports that it cannot continue in Read-Only Mode, it needs to run a different sequence on reboot to do repairs. It can't repair the file system while Windows is running.
DO NOT START THIS SEQUENCE UNLESS YOU CAN DO WITHOUT THE MACHINE FOR AN HOUR OR TWO. It may not take very long , but could, depending on the number of files and folders.
It will not relinquish control until it is done. You cannot stop it, and it would be a BIG mistake to pull the plug.

If it's present on your Desktop, please delete your original file Checkhd.txt
Go To Start, Run and type cmd
hit <Enter>
Type this black text into the command window at the prompt:
chkdsk c: /F /R <==notice the /F and /R , with one space between c: and /F, another between /F and /R
hit <Enter>
You will get a message that the volume is locked, with a request to do the repair on Reboot.
Answer Y
Then type exit to close the Command window.
Go to Start, Turn Off Computer and choose Reboot
It will scan again when it boots up and make the repairs as the first part of the reboot process.
-----------------------------------------------------------
Check Hard Disk For Errors
Press Start->Run, then type or copy/paste the following command into the box and press OK:
Code: Select all
cmd  /c  chkdsk  c:  |find  /v  "percent"  >> "%userprofile%\desktop\checkhd.txt"
A blank command window will open on your desktop, then close in a few minutes. This is normal.
A file and icon named checkhd.txt should appear on your Desktop. Please post the contents of this file.
If it's very long just post the last 30-50 lines.

askey127
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askey127
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Re: Computer Powers Down

Unread postby askey127 » June 11th, 2012, 7:01 am

Due to Lack of Response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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Location: New Hampshire USA
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