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svchost.exe problem

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Re: svchost.exe problem

Unread postby taz7091515 » April 29th, 2012, 2:04 pm

All processes killed
Error: Unable to interpret <OTL:> in the current context!
Error: Unable to interpret <FF - user.js - File not found> in the current context!
Error: Unable to interpret <FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_2_202_233.dll File not found> in the current context!
Error: Unable to interpret <FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found> in the current context!
Error: Unable to interpret <FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found> in the current context!
Error: Unable to interpret <O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.> in the current context!
Error: Unable to interpret <O4 - Startup: C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found> in the current context!
Error: Unable to interpret <O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found> in the current context!
Error: Unable to interpret <O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found> in the current context!
========== COMMANDS ==========

[EMPTYJAVA]

User: Alex
->Java cache emptied: 181410 bytes

User: Alex.alex-PC

User: All Users

User: Default

User: Default User

User: Nikki

User: Public

Total Java Files Cleaned = 0.00 mb


[EMPTYTEMP]

User: Alex
->Temp folder emptied: 225115300 bytes
->Temporary Internet Files folder emptied: 317345101 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 1088220514 bytes
->Flash cache emptied: 10233 bytes

User: Alex.alex-PC
->Temp folder emptied: 0 bytes

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Nikki
->Temp folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 60184256 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 36046190 bytes
RecycleBin emptied: 122165 bytes

Total Files Cleaned = 1,647.00 mb


OTL by OldTimer - Version 3.2.42.0 log created on 04292012_134528

Files\Folders moved on Reboot...
C:\Users\Alex\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

Registry entries deleted on Reboot...
taz7091515
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Re: svchost.exe problem

Unread postby taz7091515 » April 29th, 2012, 2:17 pm

I uninstalled the 2 programs and redownloaded the new version of adobe. I was a little unclear on step two #6. I'm not supposed to uninstall EVERY program in list am I? No, it is not redirecting and hasn't been.
taz7091515
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Posts: 22
Joined: April 7th, 2012, 3:06 pm

Re: svchost.exe problem

Unread postby Alander » May 2nd, 2012, 1:10 am

Hi
I uninstalled the 2 programs and redownloaded the new version of adobe. I was a little unclear on step two #6. I'm not supposed to uninstall EVERY program in list am I? No, it is not redirecting and hasn't been.

You are suppose to uninstall every program in my list, which are the 2 programs :)

Step 1.

Run OTL Script
We need to run an OTL Fix
  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Image textbox. Do not include the word Code
    Code: Select all
    :otl
    FF - user.js - File not found
    FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_2_202_233.dll File not found
    FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
    FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O4 - Startup: C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found
    O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
    O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
    
    :Commands
    [reboot]
    
  • Then click the Run Fix button at the top.
  • Click Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.
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Alander
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Re: svchost.exe problem

Unread postby Alander » May 4th, 2012, 3:44 am

3 Day Response
Hi :)
It has been 2 days since my last post to you.
  • Do you still need help with this problem?
  • Do you need more time?
  • Are you having problems understanding or following my instructions?
Just let me know what's going on otherwise...
After 24 hrs., if you have not replied to this thread... it will be closed!
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Alander
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Posts: 1599
Joined: September 15th, 2007, 2:04 pm
Location: Singapore

Re: svchost.exe problem

Unread postby taz7091515 » May 4th, 2012, 11:22 pm

========== OTL ==========
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com/FlashPlayer\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk moved successfully.
C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk moved successfully.
File move failed. C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk scheduled to be moved on reboot.
========== COMMANDS ==========

OTL by OldTimer - Version 3.2.42.0 log created on 05042012_232020

Files\Folders moved on Reboot...
File\Folder C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk not found!

Registry entries deleted on Reboot...
taz7091515
Regular Member
 
Posts: 22
Joined: April 7th, 2012, 3:06 pm

Re: svchost.exe problem

Unread postby Alander » May 7th, 2012, 1:14 am

Congratulations... your computer now appears to be malware free! :)

OTL-Cleanup
You should still have this on your desktop, if so, please ignore the download instructions.
Please download OTL ... by Old Timer . Save it to your Desktop.
  1. Double click on OTL.exe to run it.
    Vista-W7 users: Right click on OTL.exe select "Run As Administrator" to run it. If prompted by UAC, please allow it.
  2. Press the CleanUp button.
  3. When done, you will be prompted to reboot your system to finish file removal... please select OK to reboot your computer.
If you did not reboot your computer normally, please do so now, before continuing.


Create a System Restore Point - W7

  1. Go to Start > Control Panel... click the System icon in the Control Panel.
  2. In the left pane click on System Protection.
  3. When the Dialog comes up, click on theSystem protection tab.
  4. Check that the drive letter where Windows is located (usually C:) indicates System protection ON.
    (This indicates System restore is turned ON for the Windows drive).
  5. Click the Create button to create a new restore point. In the Name dialog, type a descriptive name... then click Create.
  6. You will get a message that the Restore Point was created successfully. Click Close.
  7. Click OK and close the System window in the Control Panel.
    < STOP > If you did not successfully complete this step. < STOP > Do not continue with any other steps, post back and let me know!


Please follow these simple guidelines in order to help keep your computer more secure:

Update your Antivirus programs and other programs regularly.
Secunia Personal Software Inspector - Copyright © Secunia.
FileHippo.com Update Checker - © Copyright FileHippo.com
F-secure Health Check - Copyright © F-Secure Corporation.

Visit Microsoft often.
Keep on top of critical updates , as well as other updates for your computer.
Using Windows Update in Windows 7
What is Windows Update?
Microsoft Update Home

Install additional (free) programs, that can help improve security.
Many feel that having a "layered" protection scheme is beneficial, you'll have to decide what works best for your situation.
Here are a few you can look into, if you want. :)

WinPatrol
Do not install if you have installed Spybot Search & Destroy and enabled Teatimer protection. System conflicts can occur.
Download it from Copyright © BillP Studios
Information about how WinPatrol works, is available Here
(The free version of WinPatrol... provides limited real-time protection)


Read, stay informed.
To help minimize the chances of becoming re-infected, please read.
Computer Security - a short guide to staying safer online

If your computer is running slowly after your clean up, please read.
What to do if your Computer is running slowly

Please let me know that you completed the cleanup steps, the create/purge System Restore point steps and reviewed the rest of the post.
Once I receive your reply, unless there are other malware questions or concerns, I will have this topic closed as resolved.


Stay Safe!
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Alander
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Posts: 1599
Joined: September 15th, 2007, 2:04 pm
Location: Singapore

Re: svchost.exe problem

Unread postby Alander » May 9th, 2012, 3:04 am

3 Day Response
Hi..
It has been 2 days since my last post to you.
  • Do you need more time?
  • Are you having problems understanding or following my instructions?
Just let me know what's going on otherwise...
After 24 hrs., if you have not replied to this thread... it will be closed as resolved!
User avatar
Alander
Regular Member
 
Posts: 1599
Joined: September 15th, 2007, 2:04 pm
Location: Singapore

Re: svchost.exe problem

Unread postby taz7091515 » May 9th, 2012, 7:47 pm

I'm sorry. I haven't had time to do it. I will try to do it today. Thank you and really appreciate your help and patience
taz7091515
Regular Member
 
Posts: 22
Joined: April 7th, 2012, 3:06 pm

Re: svchost.exe problem

Unread postby Alander » May 13th, 2012, 1:28 am

3 Day Response
Hi, Its been another 3 days
  • Do you need more time?
  • Are you having problems understanding or following my instructions?
Just let me know what's going on otherwise...
After 24 hrs., if you have not replied to this thread... it will be closed as resolved!
User avatar
Alander
Regular Member
 
Posts: 1599
Joined: September 15th, 2007, 2:04 pm
Location: Singapore

Re: svchost.exe problem

Unread postby askey127 » May 15th, 2012, 5:19 am

this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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