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Red Screen? Help!

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Re: Red Screen? Help!

Unread postby newjackridi » March 30th, 2012, 1:12 pm

That seemed to get the black window to stay open.
But it's been about 30 minutes since it opened. How long is it supposed to take?
I don't know if I did it right. Maybe it's waiting for a command text of some kind?
There is text on the black screen that says:

Microsoft Windows [Version 6.1.76011
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\System32>

and then a blinking underscore after the arrow
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Re: Red Screen? Help!

Unread postby maxi » March 31st, 2012, 11:21 am

Hi newjackridi,

Okay we will try it a different way :)

Check Hard Disk For Errors
Open an Elevated Command Prompt

You will be switching between command prompt and browser windows.

  1. Press the Image button
  2. In the Start Menu search box area type:
    cmd
  3. Right click on cmd.exe (at top of the menu)... click on Run As Administrator.
    A black screen will open. You should see the elevated command prompt open to C:\Windows\System32
    Leave it open...
  4. Go back to your browser.

    On the Browser screen
  5. Copy the following command line (including the quotes):
    chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"
  6. Go back to the open (black screen) command prompt.

    At the Command Prompt window.
  7. Right click on the window title "Administrator Command Prompt" area. A menu will appear.
  8. Select Edit... then choose Paste. You should see the chkdsk command string you copied, in the black window.
  9. Press Enter ... Chkdsk will now start checking your hard drive. DO NOT CLOSE the Command Prompt window!
    The Chkdsk process can take a while, depending on the size of your hard drive.
    A file named checkhd.txt will appear on your desktop while Chkdsk is running.
  10. When your hard drive light stop flashing constantly... Open the checkhd.txt file.
    You should see totals of bytes on the drive, bytes in files...etc. If you do not see these totals, Chkdsk is still running, close the file, wait a little longer.
  11. Please post the contents of the checkhd.txt file, in your next reply.
    Note: If you are in a administrator account and get a log in prompt after doing any of the above steps, then click on the Cancel button and repeat the above process again. This will only happen the very first time you try to open a elevated command prompt in Windows 7.

Regards maxi :)
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Re: Red Screen? Help!

Unread postby newjackridi » April 1st, 2012, 12:12 am

Sorry about all of the confusion, I'm not very computer saavy. Here is the log.

The type of the file system is NTFS.
Volume label is OS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
File verification completed.
483 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
Security descriptor verification completed.
36935 data files processed.

CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has checked the file system and found no problems.

962748415 KB total disk space.
150736580 KB in 188336 files.
104564 KB in 36936 indexes.
0 KB in bad sectors.
377827 KB in use by the system.
65536 KB occupied by the log file.
811529444 KB available on disk.

4096 bytes in each allocation unit.
240687103 total allocation units on disk.
202882361 allocation units available on disk.
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Re: Red Screen? Help!

Unread postby maxi » April 2nd, 2012, 6:33 am

Hi newjackridi

The problems you are still experiencing are not coming from malware as all of your latest logs have come back clean.
As this is a dedicated Malware Removal site I think those issues are best left to experts elsewhere..
Here are some excellent Tech sites (in no particular order) that may be able to help with these problems:


So as I said above your logs are clean, I hope you can resolve your other problem with the links that I provided. You can have a look at the info below on how you can keep your computer free from malware.

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

If there are any tools left on your desktop you can delete them now



Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.

Malwarebytes' Anti-Malware
It would be a good idea to update and run a quick scan with this program once a week.



Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.Follow this list and your potential for being infected again will reduce dramatically.

Here are some additional utilities that will enhance your safety


Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!
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Re: Red Screen? Help!

Unread postby newjackridi » April 2nd, 2012, 3:09 pm

Thank you so much for all of your help, it is greatly appreciated!
I will make sure to keep my programs updated and to scan with MBAM frequently, as you suggested.
Thank you, and great job, Maxi.
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Re: Red Screen? Help!

Unread postby maxi » April 2nd, 2012, 5:10 pm

Your very welcome :) stay safe
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Re: Red Screen? Help!

Unread postby Cypher » April 3rd, 2012, 5:05 am

As your problems do not appear to be malware related, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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