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computer runs very very slow

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computer runs very very slow

Unread postby craggers » March 20th, 2012, 3:28 pm

hi Folks,

I hope you can help me. All the information I can give you is that my machine runs very slow no matter what I do.

Below are my logs. Thank you.

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.7600.16385
Run by Vicky Pope at 19:23:14 on 2012-03-20
Microsoft Windows 7 Starter 6.1.7600.0.1252.44.1033.18.1013.624 [GMT 0:00]
.
AV: Kaspersky Internet Security *Disabled/Outdated* {56547CC9-C9B2-849D-8FEF-A496150D6A06}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Kaspersky Internet Security *Disabled/Updated* {ED359D2D-EF88-8B13-B55F-9FE46E8A20BB}
FW: Kaspersky Internet Security *Disabled* {6E6FFDEC-83DD-85C5-A4B0-0DA3EBDE2D7D}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: IEVkbdBHO Class: {59273ab4-e7d3-40f9-a1a8-6fa9cca1862c} - c:\program files\kaspersky lab\kaspersky internet security 2011\ievkbd.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: FilterBHO Class: {e33cf602-d945-461a-83f0-819f76a199f8} - c:\program files\kaspersky lab\kaspersky internet security 2011\klwtbbho.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Broadcom Wireless Manager UI] c:\program files\dell\dell wireless wlan card\WLTRAY.exe
mRun: [BTMeter] c:\program files\battery meter\BTMeter.exe
mRun: [WSED] c:\program files\wsed\WSED.exe
mRun: [<NO NAME>]
mRun: [AVP] "c:\program files\kaspersky lab\kaspersky internet security 2011\avp.exe"
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {4248FE82-7FCB-46AC-B270-339F08212110} - {4248FE82-7FCB-46AC-B270-339F08212110} - c:\program files\kaspersky lab\kaspersky internet security 2011\klwtbbho.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {CCF151D8-D089-449F-A5A4-D9909053F20F} - {CCF151D8-D089-449F-A5A4-D9909053F20F} - c:\program files\kaspersky lab\kaspersky internet security 2011\klwtbbho.dll
DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} - hxxp://quickscan.bitdefender.com/qsax/qsax.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} - hxxp://acs.pandasoftware.com/activescan ... stubie.cab
DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/tri ... /wrc32.ocx
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{A3127596-5413-45AC-B962-8E44D0DF5E9C} : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{A3127596-5413-45AC-B962-8E44D0DF5E9C}\35B4950373335383 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{A3127596-5413-45AC-B962-8E44D0DF5E9C}\65441405C4 : DhcpNameServer = 62.69.62.6 62.69.62.7
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
Notify: klogon - c:\windows\system32\klogon.dll
AppInit_DLLs: c:\progra~1\kasper~1\kasper~1\mzvkbd3.dll,c:\progra~1\kasper~1\kasper~1\kloehk.dll
.
============= SERVICES / DRIVERS ===============
.
R0 EMSC;COMPAL Embedded System Control;c:\windows\system32\drivers\EMSC.sys [2009-6-26 13680]
R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [2010-5-6 132184]
R1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\drivers\klim6.sys [2010-4-22 22104]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
S0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2011-4-15 28552]
S0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2011-11-7 56208]
S1 RapportCerberus_34302;RapportCerberus_34302;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\34302\RapportCerberus32_34302.sys [2011-12-17 228208]
S1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2011-11-7 71440]
S1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2011-11-7 164112]
S2 AVP;Kaspersky Anti-Virus Service;c:\program files\kaspersky lab\kaspersky internet security 2011\avp.exe [2010-5-7 344736]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2009-6-9 155648]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-1-3 136176]
S2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2011-11-7 931640]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2010-1-14 143840]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-1-3 136176]
S3 hwusbdev;Huawei DataCard USB PNP Device;c:\windows\system32\drivers\ewusbdev.sys [2010-4-4 101248]
S3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\drivers\klmouflt.sys [2009-11-2 19984]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2010-1-14 174592]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2010-1-14 189440]
.
=============== Created Last 30 ================
.
2012-03-11 17:46:36 -------- d-----w- C:\13dc35f2e7524d0b61dd7189
2012-03-01 07:07:11 -------- d-----w- c:\programdata\Symantec
2012-03-01 07:07:07 -------- d-----w- c:\windows\system32\drivers\nss\0306010.00B
2012-03-01 07:07:07 -------- d-----w- c:\windows\system32\drivers\NSS
2012-03-01 07:07:07 -------- d-----w- c:\program files\Norton Security Scan
2012-03-01 07:07:06 -------- d-----w- c:\programdata\Norton
2012-03-01 07:07:04 -------- d-----w- c:\programdata\NortonInstaller
2012-03-01 07:07:04 -------- d-----w- c:\program files\NortonInstaller
2012-02-29 21:39:16 -------- d--h--w- c:\programdata\Common Files
2012-02-29 21:21:21 -------- d-----w- c:\users\vicky pope\appdata\roaming\QuickScan
2012-02-29 15:49:54 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{99e7fcf6-7aaf-4d58-bdac-a68a11899af8}\offreg.dll
2012-02-24 02:46:51 6552120 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{99e7fcf6-7aaf-4d58-bdac-a68a11899af8}\mpengine.dll
2012-02-23 22:28:21 -------- d-----w- c:\users\vicky pope\appdata\local\ElevatedDiagnostics
.
==================== Find3M ====================
.
2012-01-27 00:21:24 237072 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 19:25:08.24 ===============


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Starter
Boot Device: \Device\HarddiskVolume2
Install Date: 23/03/2010 21:14:39
System Uptime: 20/03/2012 19:05:51 (0 hours ago)
.
Motherboard: Dell Inc. | | 0P9MDV
Processor: Intel(R) Atom(TM) CPU N450 @ 1.66GHz | CPU 1 | 1662/667mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 134 GiB total, 95.468 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: Security Processor Loader Driver
Device ID: ROOT\LEGACY_SPLDR\0000
Manufacturer:
Name: Security Processor Loader Driver
PNP Device ID: ROOT\LEGACY_SPLDR\0000
Service: spldr
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: RapportKELL
Device ID: ROOT\LEGACY_RAPPORTKELL\0000
Manufacturer:
Name: RapportKELL
PNP Device ID: ROOT\LEGACY_RAPPORTKELL\0000
Service: RapportKELL
.
==== System Restore Points ===================
.
RP235: 20/01/2012 20:04:45 - Windows Update
RP236: 24/01/2012 07:21:44 - Windows Update
RP237: 27/01/2012 11:43:06 - Windows Update
RP238: 31/01/2012 16:55:44 - Windows Update
RP240: 02/02/2012 03:11:38 - Windows Modules Installer
RP241: 03/02/2012 22:47:44 - Windows Update
RP245: 11/03/2012 17:38:55 - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
3 USB Modem
3Connect
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader X (10.0.1)
Advanced Audio FX Engine
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Battery Meter
Bonjour
CapsLKNotify
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
D3DX10
Dell Dock
Dell Edoc Viewer
Dell Getting Started Guide
Dell Support Center (Support Software)
Dell Touchpad
Dell Webcam Central
Dell Wireless WLAN Card Utility
EasyCleaner
EMSC
Function Keys
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
GoToAssist 8.0.0.514
Huawei modem
Intel(R) Graphics Media Accelerator Driver
iTunes
Java(TM) 6 Update 14
Junk Mail filter update
Kaspersky Internet Security 2011
Live! Cam Avatar Creator
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MSVCRT
Norton Security Scan
Panda ActiveScan 2.0
QuickTime
Rapport
Realtek High Definition Audio Driver
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2553089)
Security Update for 2007 Microsoft Office System (KB2553090)
Security Update for 2007 Microsoft Office System (KB2584063)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VoiceOver Kit
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
WSED
.
==== Event Viewer Messages From Past Week ========
.
20/03/2012 19:09:17, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
20/03/2012 19:09:16, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
20/03/2012 19:06:39, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
20/03/2012 19:06:39, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
20/03/2012 19:06:38, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\System32\bcmihvsrv.dll Error Code: 21
20/03/2012 19:06:37, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
20/03/2012 19:06:29, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
20/03/2012 19:06:21, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom discache KLIF pavboot RapportKELL spldr Wanarpv6
20/03/2012 19:04:18, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AVP service.
.
==== End Of File ===========================

Again thank you for your help
craggers
Active Member
 
Posts: 2
Joined: March 20th, 2012, 3:16 pm
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Re: computer runs very very slow

Unread postby askey127 » March 22nd, 2012, 6:37 am

Hi craggers,
Have a look at this. I believe this will prove to be the biggest part of the problem.
http://www.pcpro.co.uk/realworld/359617 ... -its-worth
Your PC is not powerful enough to run this program efficiently.
You will have to decide if it's more trouble than it's worth.

You also appear to have pieces of different antivirus softwares installed.
Is Kaspersky up-to-date?
Panda Active Scan?
Norton Security Scan?
You need to pick one full time Antivirus and make sure it's updated/paid for, if it's a paid type.
------------------------------------------------
Remove Programs Using Control Panel
From Start, Control Panel, click on Programs and Features
Click each Entry, as follows, one by one, if it exists, choose Uninstall, and give permission to Continue:
EasyCleaner
Google Update Helper
Java(TM) 6 Update 14


If you don't absolutely need these, uninstall them also:

Google Toolbar for Internet Explorer
GoToAssist 8.0.0.514


Take extra care in answering questions posed by any Uninstaller.
------------------------------------------------------------
Download and Install the latest version of Java Runtime Environment from here : http://www.oracle.com/technetwork/java/javase/downloads/index.html, and install it to your computer.
Scroll down to the section on the page, labeled Java SE 6 Update 31, click on the button labeled Download JRE. Do NOT choose the button labeled "Download JDK".
If it won't allow you to get past the "Agree to the license" dialog, you will need to set your browser to temporarily allow scripts.
Check the button to agree to the license.
Select the link for your Platform Windows x86 offline, and click it.
Download it, choose Save, and save it to your desktop.
Then right-click it on your desktop, choose "run as administrator", and it will install the newest version of Java for you to use.

During installation, be certain to Uncheck and Refuse any offer for "partner software" or toolbars.
When it finishes, you can remove the Installer from your desktop.
------------------------------------------------------------
Tell me about your attitude on Trusteer, and your antivirus apps.
Also tell me about your connection to what appears to be a business network.


askey127
User avatar
askey127
Admin/Teacher
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Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: computer runs very very slow

Unread postby craggers » March 24th, 2012, 4:27 am

Hi askey127

Thank you for your help.

I have tried to follow your instructions and remove the programs in your list, including Rapport that I think is very obtrusive and users should at least be told of the resource consumption of this program before installed.

The problem is that when I attempt to uninstall Java 6 Update 14 and Rapport itself I get a Windows Installer error:

The Wndows InstallerService could not be accessed. This can occur if the Windows Installer is not correctly installed. Thus the machine is still running very very slow. Will I try to reinstall Windows Installer?

I have removed all anti virus except for Kaperski but I have no idea of any business network.

Any ideas?
Thank you
craggers
Active Member
 
Posts: 2
Joined: March 20th, 2012, 3:16 pm

Re: computer runs very very slow

Unread postby askey127 » March 24th, 2012, 7:47 am

craggers,
Microsoft has an automatic Fixer that may help with this problem.
This is a common issue.
I would suggest going to this site and running the Fixit:
http://support.microsoft.com/kb/2438651

Then see if you can proceed normally with Uninstalls.
Trusteer is somewhat invasive and dangerous to try removing manually.
Best to try and get its Uninstaller to work.

Java can be removed manually if necessary.

askey127
User avatar
askey127
Admin/Teacher
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Posts: 13906
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: computer runs very very slow

Unread postby askey127 » March 28th, 2012, 6:56 pm

Due to Lack of Response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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askey127
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