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Blank desktop windows 7

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Blank desktop windows 7

Unread postby DerekDay » February 25th, 2012, 9:57 am

I have a desktop running Windows 7. Two user profiles, one starts OK, the other has a blank desktop. It will come up in safe mode. I ran Hijack this and attach a logfile. I would appreciate any help.

Regards

Derek Day
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Re: Blank desktop windows 7

Unread postby maxi » February 25th, 2012, 10:23 am

Hi DerekDay,
Important:
Do not run any type of temp file cleaner until we get your icons back.

Please download DDS by sUBs from one of the links below, save it to your Desktop (Note: It must be in this location).
Please disable any anti-malware program that will block scripts from running before running DDS.

  • Right-Click on dds.scr And select " Run as administrator "... and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

In your next reply please include:
Both logs from DDS. (Please do not attach them).

Regards maxi :)
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Re: Blank desktop windows 7

Unread postby DerekDay » February 25th, 2012, 10:57 am

Thanks for your prompt reply.

I have run superantispywhere since I asked for help.

I ran the script just now.

I have attached the two logs as you instructed.

Regards

Derek Day
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Re: Blank desktop windows 7

Unread postby DerekDay » February 25th, 2012, 11:21 am

I am sorry I did not run the script from the desktop.

I have now run it from the desktop and attach the resulting files.

Sorry to be so stupid.

Regards

Derek Day
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Re: Blank desktop windows 7

Unread postby DerekDay » February 27th, 2012, 5:54 am

I have now solved this problem.

There was an exe file in roaming, being run from Current User\Software\Microsoft\Windows\Current Version\Run.

Don't know how it got there, but I've deleted it and the registry entry.

Thanks for your attention.

Regards

Derek Day
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Posts: 4
Joined: February 25th, 2012, 9:48 am

Re: Blank desktop windows 7

Unread postby Cypher » February 27th, 2012, 6:24 am

As your problems appear to have been resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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