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Laptop's All Messed Up.

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Laptop's All Messed Up.

Unread postby daytonguy » February 20th, 2012, 10:22 pm

I'm trying to help a friend of mine out. His son's 6 month old laptop is screwed up. I don't know much about this thing other than the kid is an online gammer and an avid user of LimeWire and other torrent sites. I'm sure that is the problem here.

Anyway...when I got this thing the first thing I noticed is the lack of wireless network card recognition. I also noticed the screen would dim light and dark by itself. Upon review I noticed that MOST of the services have been disabled on the computer. Once I restarted the power control service the screen dimming issue stopped. I can't seem to start the correct services required to get the wireless adaptor to work. The windows audio service is also disable...so no sound. When I try to start some of the services associated with wireless and sound I get "Error 1068: The dependency service or group failed to start." I don't don't know enough about computers to know which services should be running and which should not be. The only thing I have done is uninstall an expired version of Nortan Internet Security and run MBAM. MBAM found nothing. PLEASE NOTE: I do not have internet connectivity on this laptop. MBAM told me the database was 48 days out of date, but I can't update it without access to the internet.

Would love some help anyone can. This is a Gateway laptop running Windows 7. Here are the log files:


DDS.txt

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Colin at 16:23:31 on 2012-02-20
.
============== Running Processes ===============
.
.
============== Pseudo HJT Report ===============
.
uDefault_Page_URL = hxxp://www.bing.com/?pc=MAGW
mDefault_Page_URL = hxxp://www.bing.com/?pc=MAGW
mStart Page = hxxp://www.bing.com/?pc=MAGW
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Lexmark Printable Web: {d2c5e510-be6d-42cc-9f61-e4f939078474} - C:\Program Files\Lexmark Printable Web\bho.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [Google Update] "C:\Users\Colin\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\OFFICE11\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\OFFICE11\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
TCP: DhcpNameServer = 10.0.0.1
TCP: Interfaces\{6F799CB9-9022-429F-8C10-D85C7D7C73BA} : DhcpNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{82AF96EE-4F70-4A8C-A01A-874505070F7A} : DhcpNameServer = 10.0.0.1
TCP: Interfaces\{82AF96EE-4F70-4A8C-A01A-874505070F7A}\163786F5375736B637 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{82AF96EE-4F70-4A8C-A01A-874505070F7A}\2427F677E624561627 : DhcpNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{82AF96EE-4F70-4A8C-A01A-874505070F7A}\46C696E6B6 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{82AF96EE-4F70-4A8C-A01A-874505070F7A}\74F6021427D697 : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{82AF96EE-4F70-4A8C-A01A-874505070F7A}\B4D284F6D656 : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{82AF96EE-4F70-4A8C-A01A-874505070F7A}\D456963756C6 : DhcpNameServer = 10.0.1.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll
BHO-X64: Somoto Toolbar - No File
BHO-X64: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Lexmark Printable Web: {D2C5E510-BE6D-42CC-9F61-E4F939078474} - C:\Program Files\Lexmark Printable Web\bho.dll
BHO-X64: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
TB-X64: Somoto Toolbar: {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files (x86)\somototoolbar\vmntemplateX.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
mRun-x64: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
.
============= SERVICES / DRIVERS ===============
.
.
=============== Created Last 30 ================
.
2012-02-20 20:11:34 -------- d-----w- C:\Users\Colin\AppData\Roaming\Malwarebytes
2012-02-20 20:11:26 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-02-20 20:11:26 -------- d-----w- C:\ProgramData\Malwarebytes
2012-02-20 20:11:26 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2012-02-17 21:39:09 -------- d--h--w- C:\MRI_PE_TEMP
2012-02-17 17:55:23 -------- d-----w- C:\ProgramData\Geek Squad
2012-02-15 00:44:35 -------- d-----w- C:\Users\Colin\AppData\Local\ElevatedDiagnostics
2012-02-15 00:41:10 -------- d-----w- C:\Users\Colin\AppData\Roaming\Tific
2012-02-15 00:41:04 -------- d-----w- C:\Users\Colin\AppData\Local\Symantec
2012-02-14 03:51:58 -------- d-----w- C:\ProgramData\RegInOut
2012-02-14 03:51:51 -------- d-----w- C:\Windows\RegInOut System Utilities
2012-02-14 03:51:26 -------- d-----w- C:\Program Files (x86)\RegInOut
2012-02-11 23:38:49 69000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{426DDA48-60F2-4CB2-B0D1-01596A7A66A0}\offreg.dll
2012-02-10 14:16:10 8602168 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{426DDA48-60F2-4CB2-B0D1-01596A7A66A0}\mpengine.dll
2012-01-30 03:56:12 -------- d-----w- C:\Program Files (x86)\Futuremark
2012-01-30 03:54:49 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2012-01-27 04:44:31 -------- d-----w- C:\Users\Colin\AppData\Roaming\TS3Client
2012-01-27 04:42:27 -------- d-----w- C:\Program Files\TeamSpeak 3 Client
2012-01-25 23:52:21 -------- d-----w- C:\Users\Colin\AppData\Local\CrashDumps
2012-01-25 23:51:53 -------- d-----w- C:\Users\Colin\AppData\Local\SWTOR
2012-01-25 17:42:45 -------- d-----w- C:\Program Files (x86)\Common Files\BioWare
2012-01-22 21:12:23 -------- d-----w- C:\Program Files (x86)\Common Files\PC Tools
2012-01-22 21:12:22 -------- d-----w- C:\Program Files (x86)\PC Tools Registry Mechanic
2012-01-22 19:12:26 -------- d-----w- C:\Windows\SysWow64\Adobe
2012-01-22 00:05:16 -------- d-----w- C:\Program Files (x86)\World of Warcraft
2012-01-21 23:57:19 -------- d-----w- C:\Program Files (x86)\Microsoft ActiveSync
.
==================== Find3M ====================
.
2012-01-27 05:52:58 279656 ------w- C:\Windows\System32\MpSigStub.exe
2012-01-11 03:43:30 167704 ----a-w- C:\Windows\System32\igfxtray.exe
2012-01-11 03:43:28 510232 ----a-w- C:\Windows\System32\igfxsrvc.exe
2012-01-11 03:43:26 417560 ----a-w- C:\Windows\System32\igfxpers.exe
2012-01-11 03:43:20 239896 ----a-w- C:\Windows\System32\igfxext.exe
2012-01-11 03:43:08 4379416 ----a-w- C:\Windows\System32\GfxUI.exe
2012-01-11 03:43:08 392984 ----a-w- C:\Windows\System32\hkcmd.exe
2012-01-11 03:43:06 184600 ----a-w- C:\Windows\System32\difx64.exe
2012-01-11 03:37:38 90112 ----a-w- C:\Windows\System32\igfxCoIn_v2622.dll
2012-01-11 03:28:32 8313856 ----a-w- C:\Windows\System32\igdumd64.dll
2012-01-11 03:28:18 12311904 ----a-w- C:\Windows\System32\drivers\igdkmd64.sys
2012-01-11 03:27:26 867020 ----a-w- C:\Windows\SysWow64\igkrng575.bin
2012-01-11 03:27:26 867020 ----a-w- C:\Windows\System32\igkrng575.bin
2012-01-11 03:27:26 128204 ----a-w- C:\Windows\SysWow64\igcompkrng575.bin
2012-01-11 03:27:26 128204 ----a-w- C:\Windows\System32\igcompkrng575.bin
2012-01-11 03:27:26 105608 ----a-w- C:\Windows\SysWow64\igfcg575m.bin
2012-01-11 03:27:26 105608 ----a-w- C:\Windows\System32\igfcg575m.bin
2012-01-11 03:18:36 6323712 ----a-w- C:\Windows\SysWow64\igdumd32.dll
2012-01-11 03:12:26 581120 ----a-w- C:\Windows\SysWow64\igdumdx32.dll
2012-01-11 03:06:22 9528832 ----a-w- C:\Windows\System32\igd10umd64.dll
2012-01-11 02:55:08 7988224 ----a-w- C:\Windows\SysWow64\igd10umd32.dll
2012-01-11 02:42:26 18653696 ----a-w- C:\Windows\System32\ig4icd64.dll
2012-01-11 02:29:54 13904384 ----a-w- C:\Windows\SysWow64\ig4icd32.dll
2012-01-11 02:19:58 378368 ----a-w- C:\Windows\System32\igfxTMM.dll
2012-01-11 02:19:52 28672 ----a-w- C:\Windows\System32\igfxexps.dll
2012-01-11 02:19:42 62464 ----a-w- C:\Windows\System32\igfxsrvc.dll
2012-01-11 02:19:14 110080 ----a-w- C:\Windows\System32\hccutils.dll
2012-01-11 02:19:06 4096 ----a-w- C:\Windows\System32\IGFXDEVLib.dll
2012-01-11 02:19:06 390656 ----a-w- C:\Windows\System32\igfxdev.dll
2012-01-11 02:19:06 146432 ----a-w- C:\Windows\System32\gfxSrvc.dll
2012-01-11 02:18:36 285696 ----a-w- C:\Windows\System32\igfxrenu.lrc
2012-01-11 02:18:32 9014784 ----a-w- C:\Windows\System32\igfxress.dll
2012-01-11 02:18:32 142336 ----a-w- C:\Windows\System32\igfxdo.dll
2012-01-11 02:15:16 24576 ----a-w- C:\Windows\SysWow64\igfxexps32.dll
2012-01-11 02:14:34 294400 ----a-w- C:\Windows\SysWow64\igfxdv32.dll
2012-01-11 02:12:12 98304 ----a-w- C:\Windows\SysWow64\iglhcp32.dll
2012-01-11 02:12:12 98304 ----a-w- C:\Windows\System32\iglhcp64.dll
2012-01-11 02:12:12 94208 ----a-w- C:\Windows\System32\IccLibDll_x64.dll
2012-01-11 02:12:12 376832 ----a-w- C:\Windows\SysWow64\iglhsip32.dll
2012-01-11 02:12:12 376832 ----a-w- C:\Windows\System32\iglhsip64.dll
2012-01-11 02:12:12 2177536 ----a-w- C:\Windows\System32\igfxcmjit64.dll
2012-01-11 02:12:12 171520 ----a-w- C:\Windows\SysWow64\igfxcmrt32.dll
2012-01-11 02:12:12 1663488 ----a-w- C:\Windows\SysWow64\igfxcmjit32.dll
2012-01-11 02:12:12 148480 ----a-w- C:\Windows\System32\igfxcmrt64.dll
2011-11-24 04:52:09 3145216 ----a-w- C:\Windows\System32\win32k.sys
.
============= FINISH: 16:24:15.63 ===============


ATTACHE.txt


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
.
==== Disk Partitions =========================
.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
µTorrent
7-Zip 9.20
ABBYY FineReader 6.0 Sprint
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1 MUI
Adobe Shockwave Player 11.6
Apple Application Support
Apple Software Update
Backup Manager Basic
Best Buy pc app
Bing Bar
Click to Call with Skype
CyberLink PowerDVD 9
D3DX10
Futuremark SystemInfo
Galerie de photos Windows Live
Gateway MyBackup
Gateway Power Management
Gateway Recovery Management
Gateway Registration
Gateway ScreenSaver
Gateway Social Networks
Gateway Updater
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
Guild Wars
Guitar Pro 6 Demo
Identity Card
Intel® Control Center
Intel® Graphics Media Accelerator Driver
Intel® Management Engine Components
Intel® Rapid Storage Technology
Java Auto Updater
Java™ 6 Update 30
Junk Mail filter update
Killing Floor
Launch Manager
Lexmark Printable Web
Magic: The Gathering — Duels of the Planeswalkers 2012 - Demo
Malwarebytes Anti-Malware version 1.60.1.1000
Mesh Runtime
Microsoft Office Standard Edition 2003
Microsoft PowerPoint Viewer
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero Control Center 10
Nero ControlCenter 10 Help (CHM)
Nero Core Components 10
Nero DiscSpeed 10
Nero DiscSpeed 10 Help (CHM)
Nero Express 10
Nero Express 10 Help (CHM)
Nero Multimedia Suite 10 Essentials
Nero StartSmart 10
Nero StartSmart 10 Help (CHM)
Nero Update
QuickTime
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
RegInOut System Utilities
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Skype™ 5.5
Star Wars: The Old Republic
StarCraft II
Steam
swMSM
Tetromino Revolution 1.0
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Video Web Camera
Vuze
Vuze Trial FileBulldog Toolbar
Welcome Center
Windows Live
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
WinZip 15.0
World of Warcraft
.
==== End Of File ===========================
daytonguy
Active Member
 
Posts: 9
Joined: June 18th, 2010, 4:56 pm
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Re: Laptop's All Messed Up.

Unread postby Gary R » February 22nd, 2012, 2:54 am

Download OTL by OldTimer to your Desktop.

If you already have a copy of OTL delete it and use this version.

  • Double click OTL.exe to launch the programme.
  • Check the following.
    • Scan all users.
    • Standard Output.
    • Lop check.
    • Purity check.
  • Under Extra Registry section, select Use SafeList
  • Click the Run Scan button and wait for the scan to finish (usually about 10-15 mins).
  • When finished it will produce two logs.
    • OTL.txt (open on your desktop).
    • Extras.txt (minimised in your taskbar)
  • Please post me both logs.
User avatar
Gary R
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Posts: 21863
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire

Re: Laptop's All Messed Up.

Unread postby daytonguy » February 22nd, 2012, 4:33 pm

Gary,

Thank you for the reply. I believe I was able to resolve the issue and I have returned the laptop to it owner. I'm sure if he continues to use P2P file share software and surf around on the many online gamming sites I will be back in the future.

Thanks for all of the good work you guys do!
daytonguy
Active Member
 
Posts: 9
Joined: June 18th, 2010, 4:56 pm

Re: Laptop's All Messed Up.

Unread postby Gary R » February 22nd, 2012, 4:58 pm

OK, thanks for letting me know.

This topic is now closed.
User avatar
Gary R
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Posts: 21863
Joined: June 28th, 2005, 11:36 am
Location: Yorkshire
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