Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Unable to Boot Win7 (incl. Safe Mode) after Malware Infect

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Unable to Boot Win7 (incl. Safe Mode) after Malware Infect

Unread postby chrisrbaker » February 18th, 2012, 8:55 am

My laptop PC (Dell L401X) is unable to boot into Win7 (incl. Safe Mode) after a malware infection. I receive a BSOD. I have performed a chkdsk /f, and no problems were identified. I have run a memory diagnostic, and no problems were identified. I have tried Startup Repair, and no problems are identified. The specific stop is "*** STOP: 0x0000007B (0xFFFFF880009A9928, 0xFFFFFFFFC000000D, 0x0000000000000000, 0x0000000000000000). I placed DDS on a USB flash drive, but I cannot run it as the "required subsystem is not available." Is there a way to recover, or do I need to wipe the drive and reinstall Win7?
chrisrbaker
Active Member
 
Posts: 1
Joined: February 18th, 2012, 8:16 am
Advertisement
Register to Remove

Re: Unable to Boot Win7 (incl. Safe Mode) after Malware Infe

Unread postby deltalima » February 18th, 2012, 5:19 pm

Hi chrisrbaker,

To remove malware remotely we need to use tools that provide the information that we need to diagnose and fix the problem. Unfortunately if the computer will not boot to allow the tools to be run it makes it impossible for us to remotely fix the computer.

The only way that I can recommend to get the computer up and running in a reasonable period of time is to reinstall Windows.

If you have any questions then please feel free to ask.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK

Re: Unable to Boot Win7 (incl. Safe Mode) after Malware Infe

Unread postby deltalima » February 19th, 2012, 9:39 am

As your problems appear to require a reformat, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
User avatar
deltalima
Admin/Teacher
Admin/Teacher
 
Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 118 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware