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Browser won't work

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Browser won't work

Unread postby AF13 » January 20th, 2012, 7:16 pm

Hi,
I have a Vaio vgn-nw20ef, with windows 7. Internet Explorer 8 (64bit) has stopped functioning on the PC, I get a message that it has stopped working and needs to be closed. I restored my computer to factory settings and formated the C: Drive which did not help, I reset explorer and disabled all ad ons which did not help either, I installed firefox which shows the same error and does not work, I then ran Malwarebytes Anti Malware which shows zero errors, I ran Spybot which shows no errors and VIT Registry Fix. I further installed Internet Explorer 9 (64 bit) that does not hel either. The following is a log generated by HijackThis .... Please Help:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 21:10:35, on 20/01/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x86)\Sony\Marketing Tools\MarketingTools.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ISBMgr.exe] "C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe"
O4 - HKLM\..\Run: [MarketingTools] C:\Program Files (x86)\Sony\Marketing Tools\MarketingTools.exe
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Bluetooth.lnk = ?
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - c:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - c:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - c:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: VAIO Media plus Content Importer (SOHCImp) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe
O23 - Service: VAIO Media plus Database Manager (SOHDBSvr) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDBSvr.exe
O23 - Service: VAIO Media plus Digital Media Server (SOHDms) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDms.exe
O23 - Service: VAIO Media plus Device Searcher (SOHDs) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe
O23 - Service: VAIO Media plus Playlist Manager (SOHPlMgr) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHPlMgr.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: CamMonitor (uCamMonitor) - ArcSoft, Inc. - C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzHardwareResourceManager\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Power Management - Sony Corporation - C:\Program Files\Sony\VAIO Power Management\SPMService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: VAIO Content Folder Watcher (VCFw) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
O23 - Service: VAIO Content Metadata Intelligent Network Service Manager (VcmINSMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe
O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VSNService - Sony Corporation - C:\Program Files\Sony\VAIO Smart Network\VSNService.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9451 bytes
AF13
Active Member
 
Posts: 1
Joined: January 20th, 2012, 10:44 am
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Re: Browser won't work

Unread postby Scolabar » January 21st, 2012, 5:48 pm

Hi AF13,

Firstly, welcome to the Malware Removal Forum. :)
My name is Scolabar, and I'll be helping you with your malware problems.
Logs can take a while to research, so please be patient.
If you no longer require help i would be grateful if you would let me know.

Please note the following important guidelines before proceeding:
  1. The instructions that will be provided are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable
    !
  2. If you have any questions or do not understand something, please do not hesitate to ask, don't guess or assume.
  3. Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  4. Only reply to this thread, do not start another. Please, continue responding, until I give you the All Clean.
    Absence of symptoms does not necessarily mean that everything is clear.
  5. DO NOT run any other fix or removal tools unless instructed to do so!
  6. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  7. Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
  8. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  9. Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Please Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Windows 7 Advice:
Please Note: The programs I ask you to use will need to be run in Administrator Mode.
In order to do this Right-click on the program file and select the Run as Administrator option.
Additionally, the built-in User Account Control (UAC) utility, if enabled, may prompt you for permission to run the program.
If prompted, please click on the Allow button.
Reference: User Account Control (UAC) and Running as Administrator

Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

In light of this, it would be advisable for you to back up any important files and folders that you don't want to lose before we start.


If you follow these guidelines, things should proceed smoothly. :)
I am currently reviewing your log and will return, as soon as possible, with additional instructions.

Thank you for your patience.

Scolabar
---------------------------------------------------
No Reply Within 3 Days Will Result In Your Topic Being Closed
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Scolabar
MRU Honors Grad Emeritus
 
Posts: 1172
Joined: April 22nd, 2009, 3:10 pm

Re: Browser won't work

Unread postby Scolabar » January 21st, 2012, 7:09 pm

Hi AF13,

Thank you again for your patience. :)

Please read these instructions carefully before executing and perform the steps, in the order given.
lf you have any questions about or problems with, executing these instructions, <STOP> do not proceed, post back with the question or problem before going any further.

Before we proceed please make sure any open programs are closed.

Step 1:
Disable Spybot S&D Teatimer

From the log you have provided I can see that Spybot S&D Teatimer is active. This might interfere with any fixes we attempt to run so we need to disable it.

This is a two-stage process:

First Stage:
  1. Right-click on the Spybot icon in the System Tray (- it looks like a blue/white calendar with a padlock symbol).
  2. If version 1.5 or 1.6 is installed, click once on Resident Protection, then Right click the Spybot icon again and make sure Resident Protection is now Unchecked.
    The Spybot icon in the System tray should now be now colorless.
  3. If version 1.4 is installed, click on Exit Spybot S&D Resident.

Second Step (- for all versions):
  1. Right-click on the Spybot S&D desktop icon and select the Run As Administrator option to launch the program. If you receive a UAC prompt, please allow it.
  2. Select Mode > Advanced Mode.
  3. Towards the bottom of the left-hand pane, click on the Tools option.
  4. Then click on the Resident option under the expanded Tools sub-menu.
  5. If you receive a firewall alert message, click on theOK button to continue.
  6. Under the main Resident protection status frame, Uncheck the Resident "TeaTimer"(Protection of over-all system settings) active checkbox.
  7. Click on the OKbutton to accept the change to the setting.
  8. Then select File > Exit to quit the Spybot S&D program.
  9. Reboot the computer to apply the changes.

Step 2:
OTL - Scan

  1. Please download OTL by Old Timer. Save it to your Desktop.
  2. Right-click on OTL.exe and select the Run As Administrator option to launch the program. If you receive a UAC prompt, please allow it.
  3. Under Output, ensure that the Standard Output option is selected.
  4. Under the Extra Registry section, select the Use SafeList option.
  5. Click the Scan All Users checkbox.
  6. Tick the LOP Check and Purity Check checkboxes.
  7. Also make sure the Include 64bit Scans checkbox is ticked.
    Note: Please leave the remaining selections on the default settings.
  8. Click on the Run Scan button in the top left-hand corner of the program window.
  9. When done, two Notepad files will automatically open:
    • OTL.txt <-- Will be opened, maximized.
    • Extras.txt <-- Will be minimized on task bar.
  10. Please Copy and Paste the entire contents of both OTL.txt and Extras.txt files into your next reply.

Step 3:
MGA Diagnostics

  1. Please download this tool from Microsoft and Save it to your Desktop.
  2. Right-click on MGADiag.exe and select the Run As Administrator option to launch the program. If you receive a UAC prompt, please allow it.
  3. Click on the Continue button to proceed.
  4. The program will now run. It will take a short while to complete its diagnosis, please be patient.
  5. When it has finished click on the Copy button.
  6. Click on Start and then click on the Start Search box in the Start Menu.
  7. Copy and Paste the following value into the open text entry box:

      notepad

  8. Then click on the magnifying glass symbol or press Enter.
  9. This will open an empty Notepad file.
  10. Paste the copied contents into the new Notepad window and Save the file as mgadiag.txt to your Desktop.
  11. Click on the OK button to exit the MGA Diagnostics program.
  12. Then Copy and Paste the entire contents of mgadiag.txt into your next reply.

Step 4:
TDSSKiller Scan

  1. Please download TDSSKiller.exe by Kaspersky and save it to your Desktop. <-- Important!!!
  2. Right-click on TDSSKiller.exe and select the Run As Administrator option to launch the program. If you receive a UAC prompt, please allow it.
    If TDSSKiller does not run, try renaming the program file. Right-click on TDSSKiller.exe, select the Rename option and give the program a random name with the .com file extension (i.e. ektfhtw.com).
    If you cannot see file extensions, please refer to: How to change the file extension.
  3. Click the Start Scan button. Do not use the computer during the scan!
  4. When the scan has finished, if it finds anything please click on the drop down arrow next to Cure and select Skip
  5. Now click on Report to open the log file created by TDSSKiller.
  6. The log file named TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt is created and saved to the root directory. (Usually C: drive).
  7. Copy and Paste the entire contents of the TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt file into your next reply.

PLEASE DO NOT TRY TO FIX ANYTHING AT THIS STAGE.

Step 5:
Include in Next Post

  1. Did you have any problems carrying out the instructions?
  2. OTL.txt.
  3. Extras.txt.
  4. mgadiag.txt.
  5. TDSSKiller_version_dd.mm.yyyy_hh.mm.ss_log.txt.
  6. Do you have the original Windows installation media for your PC?

Scolabar
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Posts: 1172
Joined: April 22nd, 2009, 3:10 pm

Re: Browser won't work

Unread postby Scolabar » January 23rd, 2012, 8:55 pm

Hi AF13,

It has been over 48 hours since my last post.

  1. Do you still need help?
  2. Do you need more time?
  3. Are you having problems following my instructions?
  4. In line with Malware Removal's latest policy, topics will be closed after 3 days without a response.
  5. If you do not reply within the next 24 hours, this topic will be closed.

Scolabar
---------------------------------------------------
No Reply Within 3 Days Will Result In Your Topic Being Closed
User avatar
Scolabar
MRU Honors Grad Emeritus
 
Posts: 1172
Joined: April 22nd, 2009, 3:10 pm

Re: Browser won't work

Unread postby Cypher » January 25th, 2012, 6:24 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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