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MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
You should Download and Install the newest version of Adobe Reader for reading pdf files.
Older versions may have vulnerabilities that malware can use to infect your system.
Go Here to download and install Adobe Reader X (10.1.1).
Note: remember to UncheckFree McAfee® Security Scan Plus (optional)
Update Java Runtime
You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 30.
Download the latest version of Java Runtime Environment (JRE) 6Here
Scroll down to where it says "JDK 6 Update 30 (JDK or JRE)"
Click the orange Download JRE button to the right
Select the Windows platform from the dropdown menu
Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh
Click on the link to download Windows Offline Installation & save the file to your desktop
Close any programs you may have running - especially your web browser
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name
Click the Remove or Change/Remove button.
Repeat as many times as necessary to remove each Java versions
Reboot your computer once all Java components are removed
Then from your desktop double-click on jre-6u30-windows-i586-p.exe to install the newest version
Run OTL Script
Double-click OTL.exe to start the program.
Copy and Paste the following code into the textbox. Do not include the word Code
C:\WINDOWS\System32\drivers\etc\Hosts moved successfully. HOSTS file reset successfully
OTL by OldTimer - Version 3.2.31.0 log created on 12182011_100911
Files\Folders moved on Reboot... C:\Documents and Settings\Dad\Local Settings\Temporary Internet Files\Content.IE5\GM51W1NH\viewtopic[1].htm moved successfully. C:\Documents and Settings\Dad\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.
Registry entries deleted on Reboot...
And the Malwarebytes log:
08:53:33 (null) MESSAGE Scheduled update executed successfully 09:13:51 Dad MESSAGE Protection started successfully 09:14:00 Dad MESSAGE IP Protection started successfully 09:14:00 Dad MESSAGE IP Protection stopped 09:14:17 Dad MESSAGE Database updated successfully 09:14:26 Dad MESSAGE IP Protection started successfully 09:40:17 Dad MESSAGE Protection started successfully 09:40:25 Dad MESSAGE IP Protection started successfully 10:05:12 Dad MESSAGE Protection started successfully 10:05:21 Dad MESSAGE IP Protection started successfully 10:27:58 Dad MESSAGE Protection started successfully 10:28:11 Dad MESSAGE IP Protection started successfully
What about that locked file found earlier? Should I have removed it?
No need to remove the locked file, TDSSKiller removed the rootkit.
Task manager says I have two instances of iexplorer running even though I only have this one window open. Is that odd?
That is correct, it is normal behaviour from Internet Explorer version 8 onwards and allows recovery from crashed multiple tab sessions.
Now that you are clean, please follow these steps in order to keep your computer clean and secure.
Remove GMER
Delete the GMER icon from your desktop.
Clean up with OTL
Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
Close all other programs apart from OTL as this step will require a reboot
On the OTL main screen, press the CleanUp! button
Say Yes to the prompt and then allow the program to reboot your computer.
Update your AntiVirus Software and keep your other programs up-to-date Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system. You can use one of these sites to check if any updates are needed for your pc. Secunia Software Inspector F-secure Health Check
Security Updates for Windows, Internet Explorer & Microsoft Office Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
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