Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Malware or Virus Infection

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Malware or Virus Infection

Unread postby MaxHart123 » December 10th, 2011, 12:11 pm

Please help. Some time ago I got a virus that made my home screen look like everything was missing. It also made it look like all my files were gone. I downloaded Spyware Doctor and "think?" I got rid of the virus. However, ever since that day my computer has major performance issues. Please help! Thanks in advance!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19154
Run by hedge at 11:01:04 on 2011-12-10
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.2045.880 [GMT -5:00]
.
AV: AVG Anti-Virus Free *Enabled/Updated* {0C939084-9E57-CBDB-EA61-0B0C7F62AF82}
SP: AVG Anti-Virus Free *Enabled/Updated* {B7F27160-B86D-C455-D0D1-307E04E5E53F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\PC Tools Security\pctsAuxs.exe
C:\Program Files\PC Tools Security\pctsSvc.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\PC Tools Security\TFEngine\TFService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\taskeng.exe
C:\Program Files\PC Tools Security\pctsGui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Windows\sttray.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files\Quicken\bagent.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\rundll32.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Intel\IntelDH\CCU\CCU_Engine.exe
C:\Windows\system32\WerCon.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\wuauclt.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Microsoft Office\Office14\Groove.exe
C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE
C:\Windows\System32\mobsync.exe
C:\Program Files\Registry Mechanic\upgrade.exe
C:\PROGRA~1\MICROS~4\Office14\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uWindow Title = Windows Internet Explorer provided by Comcast
mStart Page = hxxp://www.comcast.net/
mWindow Title = Windows Internet Explorer provided by Comcast
mSearchAssistant = hxxp://www.comcast.net/toolbar2.0/search/
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~4\office14\GROOVEEX.DLL
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~4\office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [AnyDVD] c:\program files\slysoft\anydvd\AnyDVDtray.exe
uRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [eyeBeam SIP Client]
uRun: [QuickenScheduledUpdates] c:\program files\quicken\bagent.exe
uRun: [OfficeSyncProcess] "c:\program files\microsoft office\office14\MSOSYNC.EXE"
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~1.EXE -Update -1103470 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; Comcast Install 1.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET4.0C; InfoPath.3)" -"http://obamapostermaker.com/"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10w_ActiveX.exe -update activex
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [NMSSupport] "c:\program files\common files\intel\inteldh\nms\support\IntelHCTAgent.exe" /startup
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [CCUTRAYICON] c:\program files\intel\inteldh\ccu\CCU_TrayIcon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [CloneCDTray] "c:\program files\slysoft\clonecd\CloneCDTray.exe" /s
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [ISTray] "c:\program files\pc tools security\pctsGui.exe" /hideGUI
mRun: [SSDMonitor] c:\program files\common files\pc tools\smonitor\SSDMonitor.exe
mRun: [SigmatelSysTrayApp] sttray.exe
StartupFolder: c:\users\hedge\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
IE: Customize Menu - file://c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: RoboForm Toolbar - file://c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {c95fe080-8f5d-11d2-a20b-00aa003c157a}
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
Trusted Zone: daimlerchrysler.com\sodddm05.extra
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://www.cvsphoto.com/upload/activex/ ... ontrol.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
TCP: DhcpNameServer = 75.75.76.76 75.75.75.75 192.168.1.1
TCP: Interfaces\{CF4DA173-7F40-4D1D-BDE9-973FE0D075AD} : DhcpNameServer = 75.75.76.76 75.75.75.75 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~4\office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R0 mv61xx;mv61xx;c:\windows\system32\drivers\mv61xx.sys [2006-11-14 77952]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2011-5-22 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2011-5-22 338880]
R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2011-5-22 51984]
R0 TFSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2011-5-22 69392]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-10-7 230608]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2011-5-22 251560]
R2 nmsgopro;GoProto Protocol Driver for NMS;c:\windows\system32\drivers\nmsgopro.sys [2006-9-27 28672]
R2 nmsunidr;UniDriver for NMS;c:\windows\system32\drivers\nmsunidr.sys [2006-10-19 7424]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-10-4 16720]
R3 IntelDH;IntelDH Driver;c:\windows\system32\drivers\IntelDH.sys [2007-2-16 5504]
R3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2011-5-22 70536]
R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2011-5-22 33552]
.
=============== Created Last 30 ================
.
2011-12-04 09:03:04 677136 ----a-w- c:\programdata\microsoft\ehome\packages\mcespotlight\mcespotlight\SpotlightResources.dll
2011-11-29 17:01:01 -------- d-----w- C:\MGADiagToolOutput
2011-11-27 14:24:20 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-11-27 09:21:24 -------- d-----w- c:\program files\Windows Portable Devices
2011-11-27 08:55:19 92672 ----a-w- c:\windows\system32\UIAnimation.dll
2011-11-27 08:55:18 3023360 ----a-w- c:\windows\system32\UIRibbon.dll
2011-11-27 08:55:18 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll
2011-11-27 08:53:33 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2011-11-27 08:53:30 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2011-11-27 08:53:30 519680 ----a-w- c:\windows\system32\d3d11.dll
2011-11-27 08:53:30 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2011-11-27 08:53:30 252928 ----a-w- c:\windows\system32\dxdiag.exe
2011-11-27 08:53:30 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2011-11-27 08:53:30 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2011-11-27 08:52:11 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2011-11-27 08:52:10 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2011-11-27 08:52:10 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2011-11-27 08:52:01 134144 ----a-w- c:\program files\windows portable devices\sqmapi.dll
2011-11-27 08:16:42 -------- d-----w- C:\269ffa11de3d8b275cf256deff07c6
2011-11-26 21:26:03 2048 ----a-w- c:\windows\system32\tzres.dll
2011-11-26 21:23:43 231424 ----a-w- c:\windows\system32\msshsq.dll
2011-11-26 16:07:58 -------- d-----w- c:\windows\system32\eu-ES
2011-11-26 16:07:58 -------- d-----w- c:\windows\system32\ca-ES
2011-11-26 16:07:57 -------- d-----w- c:\windows\system32\vi-VN
.
==================== Find3M ====================
.
2011-10-07 10:23:48 230608 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2011-10-04 10:21:16 16720 ----a-w- c:\windows\system32\drivers\AVGIDSShim.sys
2011-09-30 23:06:24 916480 ----a-w- c:\windows\system32\wininet.dll
2011-09-30 23:02:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-09-30 23:01:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-09-30 23:01:34 71680 ----a-w- c:\windows\system32\iesetup.dll
2011-09-30 23:01:34 109056 ----a-w- c:\windows\system32\iesysprep.dll
2011-09-30 22:07:25 385024 ----a-w- c:\windows\system32\html.iec
2011-09-30 21:29:54 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2011-09-30 21:28:36 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-09-20 21:02:55 905088 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-09-13 10:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
.
============= FINISH: 11:09:20.96 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Ultimate
Boot Device: \Device\HarddiskVolume4
Install Date: 2/16/2007 11:09:57 PM
System Uptime: 11/27/2011 4:25:32 AM (319 hours ago)
.
Motherboard: Intel Corporation | | D975XBX2
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz | J3E1 | 2400/266mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 449 GiB total, 327.455 GiB free.
D: is FIXED (FAT32) - 0 GiB total, 0.121 GiB free.
E: is FIXED (NTFS) - 15 GiB total, 14.9 GiB free.
F: is Removable
G: is CDROM ()
H: is CDROM ()
I: is Removable
J: is Removable
K: is Removable
L: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP2262: 11/26/2011 10:46:14 AM - Windows Vista™ Service Pack 2
RP2263: 11/27/2011 12:23:20 AM - Scheduled Checkpoint
RP2264: 11/27/2011 3:00:34 AM - Windows Update
RP2265: 11/28/2011 12:00:04 AM - Scheduled Checkpoint
RP2266: 11/28/2011 3:00:16 AM - Windows Update
RP2267: 11/29/2011 12:00:04 AM - Scheduled Checkpoint
RP2268: 11/29/2011 11:55:19 AM - Restore Point
RP2269: 11/30/2011 12:00:04 AM - Scheduled Checkpoint
RP2270: 12/1/2011 12:00:04 AM - Scheduled Checkpoint
RP2271: 12/2/2011 12:00:43 AM - Scheduled Checkpoint
RP2272: 12/3/2011 6:01:53 AM - Scheduled Checkpoint
RP2273: 12/4/2011 12:00:09 AM - Scheduled Checkpoint
RP2274: 12/5/2011 12:00:06 AM - Scheduled Checkpoint
RP2275: 12/6/2011 12:00:07 AM - Scheduled Checkpoint
RP2276: 12/7/2011 12:00:04 AM - Scheduled Checkpoint
RP2277: 12/8/2011 12:00:08 AM - Scheduled Checkpoint
RP2278: 12/9/2011 12:00:10 AM - Scheduled Checkpoint
RP2279: 12/10/2011 1:29:59 AM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
2600
2600_Help
2600Trb
32 Bit HP CIO Components Installer
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 8
Adobe Reader 9
Adobe Shockwave Player
Age of Empires III
AI RoboForm (All Users)
AIO_CDB_ProductContext
AIO_CDB_Software
AIO_Scan
AnswerWorks 5.0 English Runtime
AnyDVD
ASAP Utilities
AVG 2012
BufferChm
calibre
Chinese Simplified Fonts Support For Adobe Reader 8
Cisco Connect
CloneCD
CloneDVD2
Comcast High-Speed Internet Install Wizard
Company of Heroes
Copy
CustomerResearchQFolder
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
deskUNPDF 3 Professional
Destinations
DeviceManagementQFolder
DocProc
DocProcQFolder
Encompass Installation Manager
eSupportQFolder
Fax
Google Earth
Google Update Helper
Google Updater
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation Program 8.0
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B
HP Solution Center 8.0
HP Update
HPProductAssistant
HPSSupply
iCloud
Intel(R) Matrix Storage Manager
Intel(R) PRO Network Connections Drivers
Intel(R) Viiv(TM) Software
iPhone Configuration Utility
Java Auto Updater
Java(TM) 6 Update 22
KODAK EASYSHARE Gallery Upload ActiveX Control
LEGO Digital Designer
Lernout & Hauspie TruVoice American English TTS Engine
MarketResearch
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Rise Of Nations
Microsoft Silverlight
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual J# 2.0 Redistributable Package
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML4 Parser
NVIDIA Drivers
OXD Software Movie Organizer
Quicken 2010
Registry Mechanic 10.0
Safari
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft Excel 2010 (KB2553070)
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
SolutionCenter
Spelling Dictionaries Support For Adobe Reader 8
Spyware Doctor 8.0
Status
Toolbox
TrayApp
Unity Web Player (All users)
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
WebEx Support Manager for Internet Explorer
WebReg
.
==== Event Viewer Messages From Past Week ========
.
12/8/2011 9:34:23 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ThreatFire service.
.
==== End Of File ===========================
MaxHart123
Active Member
 
Posts: 1
Joined: December 10th, 2011, 11:59 am
Advertisement
Register to Remove

Re: Malware or Virus Infection

Unread postby askey127 » December 13th, 2011, 9:11 am

Hi MaxHart123,
Using Registry cleaners/optimizers, etc. is not advisable, according to Microsoft experts, due to the possibility of system corruption.
------------------------------------------------
Remove Programs Using Control Panel
From Start, Control Panel, click on Uninstall a program under the Programs heading.
Right click each Entry, as follows, one by one, if it exists, choose Uninstall/Change, and give permission to Continue:

Registry Mechanic 10.0
Java(TM) 6 Update 22
Adobe Reader 8
Adobe Reader 9

Take extra care in answering questions posed by any Uninstaller.
--------------------------------------------------------
Download and Install the newest version of Adobe Reader for reading pdf files, due to the vulnerabilities in earlier versions.
All versions numbered lower than 10.1 are vulnerable.
Go HERE to download AdbeRdr1011_en_US.exe
Save the file to your desktop and run it to install the latest version of Adobe Reader.
After the new Reader is installed, Open Adobe Reader X, as it is called, and OK the license.
Click on Edit and select Preferences.
On the Left, click on the Javascript category and Uncheck Enable Acrobat Javascript.
Click on the Security (Enhanced) category and Uncheck Automatically trust sites from my Win OS security zones.
Click on the Trust Manager category and Uncheck Allow opening of non-PDF file attachments with external applications.
Click the OK button
When it finishes, you can remove the Installer from your desktop.
------------------------------------------------------------
Download and Install the latest version of Java Runtime Environment from here : http://www.oracle.com/technetwork/java/javase/downloads/index.html, and install it to your computer.
In the first section on the page, labeled Java SE 7u2(JDK or JRE), click on the button labeled Download JRE. Do NOT choose the button labeled "Download JDK".
If it won't allow you to get past the "Agree to the license" dialog, you will need to set your browser to temporarily allow scripts.
Check the button to agree to the license.
Select the link for your Platform Windows x86 offline, and click it.
Download it, choose Save, and save it to your desktop.
Then doubleclick it on your desktop, (or right click and choose "Run as administrator" in Vista/Win7) and it will install the newest version of Java for you to use.

During installation, be certain to Uncheck and Refuse any offer for "partner software" or toolbars.

When it finishes, you can remove the Installer from your desktop.
------------------------------------------------------------
After completion of the above updates, you can consider whether you wish to try Uninstalling Spyware Doctor 8
There have been reports in the past of some performance and other issues on particular machines.
I can't say for certain whether this would improve your present situation, but if it doesn't, re-installing should be easy. (Save your install code).

Let me know how it goes.
askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 14025
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Re: Malware or Virus Infection

Unread postby askey127 » December 17th, 2011, 5:33 pm

Due to Lack of Response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 14025
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 143 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware