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Help with Malware that disables Mcafee Security

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Help with Malware that disables Mcafee Security

Unread postby ntakjg5 » December 8th, 2011, 10:44 pm

Hi there,

I am getting warnings from Mcafee Security Center that:
Real Time Scanning is off
Fire wall is off
Warning "Your computer is at risk"

I have been having problems for about 10 days. At that time I had a rogue malware titled "Privacy Protection:Designed to Protect". I followed some online help that got rid of this program and it has not popped up for about a week. However I cannot solve these alerts that Mcafee is not working correctly.

Thanks for your help,
Kurt
.
DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 8.0.7601.17514
Run by Sheila at 20:05:46 on 2011-12-08
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3895.3214 [GMT -6:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: STOPzilla Anti-Spyware *Enabled/Updated* {B2E69928-50DC-94CA-6A80-AAB054008761}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\SysWOW64\atashost.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
mWinlogon: Userinit=c:\windows\syswow64\userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20111109134932.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO: Support.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: MightyMagoo Toolbar Helper: {fc8679ec-8510-4953-8549-a2f997824d55} - C:\Program Files (x86)\MightyMagoo Toolbar\Toolbar32.dll
BHO: Yontoo Layers: {fd72061e-9fde-484d-a58a-0bab4151cad8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB: MightyMagoo Toolbar: {6071b475-42d0-46de-934c-5e7062497373} - C:\Program Files (x86)\MightyMagoo Toolbar\Toolbar32.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Support.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
uRun: [Octoshape Streaming Services] "C:\Users\Sheila\AppData\Roaming\Octoshape\Octoshape Streaming Services\OctoshapeClient.exe" -inv:bootrun
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [AROReminder] C:\Program Files (x86)\ARO 2011\ARO.exe -rem
mRun: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
mRun: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [FPVideoMiddleWare] C:\Program Files (x86)\Fisher-Price\Video Software\Util\Fisher-Price Video Software Middleware.exe
mRun: [MightyMagooToolbarHelper] "C:\Program Files (x86)\MightyMagoo Toolbar\ToolbarHelper.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [<NO NAME>]
mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
mRunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
StartupFolder: C:\Users\Sheila\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files (x86)\Dell\DellDock\DellDock.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files (x86)\WIDCOMM\Bluetooth Software\BTTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\KODAKE~1.LNK - C:\Program Files (x86)\Kodak\Kodak EasyShare software\bin\EasyShare.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\OFFICE11\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MIF5BA~1\OFFICE11\REFIEBAR.DLL
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: mgic.com
Trusted Zone: mgictoday.com
DPF: {0DE70C1A-5136-45F6-95DA-B81CCF0DA5B3} - hxxps://gosystemrs.fasttax.com/OCX/RIARSDocumentum.cab
DPF: {13F71666-05F2-11D2-B2F6-00A0C9A08B64} - hxxps://gosystemrs.fasttax.com/OCX/comconv.cab
DPF: {227F25BE-BCDC-11D0-BA80-0000F6181652} - hxxps://gosystemrs.fasttax.com/OCX/RSLoginModule.cab
DPF: {455182EE-8F93-11D2-BA3C-00C04F7F6533} - hxxps://gosystemrs.fasttax.com/OCX/RSTabbedList.cab
DPF: {7B640A40-EEC1-11D2-B526-00C04F8DEE99} - hxxps://gosystemrs.fasttax.com/OCX/WebAttachments.cab
DPF: {82BFFC8C-B4BD-11D4-9908-000102053AFB} - hxxps://gosystemrs.fasttax.com/OCX/webnotifier.cab
DPF: {86B092BC-7ABA-11D4-98E7-000102053AFB} - hxxps://gosystemrs.fasttax.com/OCX/Downloader.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {973EA5BE-9ED6-11D3-AB1D-00C04F7468E4} - hxxps://gosystemrs.fasttax.com/OCX/DCParse.cab
DPF: {97A90946-2984-11D3-AAE7-00C04F7468E4} - hxxps://gosystemrs.fasttax.com/OCX/frmsrc.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D76D712E-4A96-11D3-BD95-D296DC2DD072} - hxxps://gosystemrs.fasttax.com/OCX/vsflex7.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://mgic.webex.com/client/T27L10NSP ... atgpc1.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://remote.mgic.com/dana-cached/sc/ ... Client.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{0E9BBC0A-305C-42E9-8F31-82A6224D5FB1} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{0E9BBC0A-305C-42E9-8F31-82A6224D5FB1}\E4544574541425D22343D274 : DhcpNameServer = 192.168.1.1
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\McAfee\MSC\McSnIePl.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - C:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO-X64: Canon Easy-WebPrint EX BHO - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20111109134932.dll
BHO-X64: scriptproxy - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll
BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO-X64: Support.com Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO-X64: Ask Toolbar BHO - No File
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: MightyMagoo Toolbar Helper: {FC8679EC-8510-4953-8549-A2F997824D55} - C:\Program Files (x86)\MightyMagoo Toolbar\Toolbar32.dll
BHO-X64: MightyMagoo Toolbar Helper - No File
BHO-X64: Yontoo Layers: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll
BHO-X64: Yontoo Layers - No File
TB-X64: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB-X64: MightyMagoo Toolbar: {6071B475-42D0-46de-934C-5E7062497373} - C:\Program Files (x86)\MightyMagoo Toolbar\Toolbar32.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB-X64: Support.com Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB-X64: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB-X64: {21347690-EC41-4F9A-8887-1F4AEE672439} - No File
mRun-x64: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun-x64: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun-x64: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
mRun-x64: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun-x64: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
mRun-x64: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun-x64: [FPVideoMiddleWare] C:\Program Files (x86)\Fisher-Price\Video Software\Util\Fisher-Price Video Software Middleware.exe
mRun-x64: [MightyMagooToolbarHelper] "C:\Program Files (x86)\MightyMagoo Toolbar\ToolbarHelper.exe"
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [(Default)]
mRun-x64: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
mRunOnce-x64: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
mRunOnce-x64: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\system32\drivers\mfewfpk.sys --> C:\Windows\system32\drivers\mfewfpk.sys [?]
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\system32\DRIVERS\mfenlfk.sys --> C:\Windows\system32\DRIVERS\mfenlfk.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2010-11-16 43928]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2011-6-22 208536]
R2 mfevtp;McAfee Validation Trust Protection Service;"C:\Windows\system32\mfevtps.exe" --> C:\Windows\system32\mfevtps.exe [?]
R3 BcmVWL;Broadcom Virtual Wireless;C:\Windows\system32\DRIVERS\bcmvwl64.sys --> C:\Windows\system32\DRIVERS\bcmvwl64.sys [?]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\system32\drivers\mfefirek.sys --> C:\Windows\system32\drivers\mfefirek.sys [?]
S1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\system32\DRIVERS\ctxusbm.sys --> C:\Windows\system32\DRIVERS\ctxusbm.sys [?]
S2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2010-10-11 89600]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-10-20 821664]
S2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-11-18 136176]
S2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-10-11 13336]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-6-22 249936]
S2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-6-22 249936]
S2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-6-22 249936]
S2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-6-22 249936]
S2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2011-6-22 199272]
S2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-9-14 508264]
S2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-10-11 673088]
S2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-10-11 2320920]
S2 Updater Service for MightyMagoo Toolbar;Updater Service for MightyMagoo Toolbar;C:\Program Files (x86)\MightyMagoo Toolbar\ToolbarUpdaterService.exe [2011-9-16 267488]
S3 btusbflt;Bluetooth USB Filter;C:\Windows\system32\drivers\btusbflt.sys --> C:\Windows\system32\drivers\btusbflt.sys [?]
S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\system32\DRIVERS\btwl2cap.sys --> C:\Windows\system32\DRIVERS\btwl2cap.sys [?]
S3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\system32\DRIVERS\CtClsFlt.sys --> C:\Windows\system32\DRIVERS\CtClsFlt.sys [?]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-11-18 136176]
S3 Impcd;Impcd;C:\Windows\system32\DRIVERS\Impcd.sys --> C:\Windows\system32\DRIVERS\Impcd.sys [?]
S3 IntcDAud;Intel(R) Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
S3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
S3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
S3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
S3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
S3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
S3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-9-14 219496]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
.
=============== Created Last 30 ================
.
2011-12-07 02:12:23 -------- d-----w- C:\Users\Sheila\AppData\Roaming\McAfee
2011-12-07 01:32:55 -------- d-----w- C:\Users\Sheila\AppData\Roaming\Sammsoft
2011-12-07 01:32:54 -------- d-----w- C:\Program Files (x86)\Ask.com
2011-12-07 01:32:54 -------- d-----w- C:\Firefox
2011-12-07 01:32:38 -------- d-----w- C:\Program Files (x86)\ARO 2011
2011-12-03 16:21:58 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin7.dll
2011-12-03 16:21:58 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin6.dll
2011-12-03 16:21:58 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin5.dll
2011-12-03 16:21:58 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin4.dll
2011-12-03 16:21:58 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin3.dll
2011-12-03 16:21:58 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin2.dll
2011-12-03 16:21:58 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin.dll
2011-12-03 16:16:01 -------- d-----w- C:\Program Files\iPod
2011-12-03 16:16:00 -------- d-----w- C:\Program Files\iTunes
2011-12-03 16:12:05 -------- d-----w- C:\Program Files (x86)\Bonjour
2011-12-01 07:33:53 -------- d-----w- C:\Users\Sheila\AppData\Local\{F36766D2-59B9-4A5E-989D-68B3D8B78979}
2011-12-01 07:33:41 -------- d-----w- C:\Users\Sheila\AppData\Local\{89BE5447-4D91-49CB-97E2-EF1C19C02EF9}
2011-11-29 04:32:36 -------- d-----w- C:\Users\Sheila\AppData\Local\Threat Expert
2011-11-29 03:21:58 -------- d-----w- C:\Program Files (x86)\PC Tools
2011-11-29 03:04:19 230952 ----a-w- C:\Windows\System32\drivers\PCTSD64.sys
2011-11-29 03:04:19 -------- d-----w- C:\Program Files (x86)\Common Files\PC Tools
2011-11-29 03:02:58 -------- d-----w- C:\ProgramData\PC Tools
2011-11-29 03:02:57 -------- d-----w- C:\Users\Sheila\AppData\Roaming\TestApp
2011-11-19 02:10:57 -------- d-----w- C:\Users\Sheila\AppData\Local\Octoshape
2011-11-19 01:48:18 -------- d-----w- C:\Users\Sheila\AppData\Local\Google
2011-11-19 01:40:06 -------- d-----w- C:\Users\Sheila\AppData\Roaming\Octoshape
2011-11-09 23:07:26 -------- d-----w- C:\Program Files (x86)\Yontoo Layers Runtime
2011-11-09 23:07:24 -------- d-----w- C:\ProgramData\Tarma Installer
2011-11-09 23:07:18 -------- d-----w- C:\Program Files (x86)\MightyMagoo Toolbar
2011-11-09 21:05:46 886784 ----a-w- C:\Program Files\Common Files\System\wab32.dll
2011-11-09 21:05:45 708608 ----a-w- C:\Program Files (x86)\Common Files\System\wab32.dll
2011-11-09 21:05:43 1923952 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-11-09 21:05:40 3144704 ----a-w- C:\Windows\System32\win32k.sys
.
==================== Find3M ====================
.
2011-11-17 03:42:32 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-10-24 20:29:02 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2011-10-24 20:29:02 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2011-10-18 20:32:28 161168 ----a-w- C:\Windows\System32\mfevtps.exe
2011-10-15 19:16:16 75808 ----a-w- C:\Windows\System32\drivers\mfenlfk.sys
2011-10-15 19:16:16 65264 ----a-w- C:\Windows\System32\drivers\cfwids.sys
2011-10-15 19:16:16 647080 ----a-w- C:\Windows\System32\drivers\mfehidk.sys
2011-10-15 19:16:16 481768 ----a-w- C:\Windows\System32\drivers\mfefirek.sys
2011-10-15 19:16:16 284648 ----a-w- C:\Windows\System32\drivers\mfewfpk.sys
2011-10-15 19:16:16 229528 ----a-w- C:\Windows\System32\drivers\mfeavfk.sys
2011-10-15 19:16:16 160280 ----a-w- C:\Windows\System32\drivers\mfeapfk.sys
2011-10-15 19:16:16 10248 ----a-w- C:\Windows\System32\drivers\mfeclnk.sys
2011-10-15 19:16:16 100912 ----a-w- C:\Windows\System32\drivers\mferkdet.sys
2011-10-01 03:25:37 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-10-01 02:42:56 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-09-18 20:46:06 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-09-18 20:46:05 175616 ----a-w- C:\Windows\System32\msclmd.dll
.
============= FINISH: 20:07:29.78 ===============
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ntakjg5
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Posts: 4
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Re: Help with Malware that disables Mcafee Security

Unread postby Alander » December 12th, 2011, 12:16 pm

Hello, I Am Alander :)

Welcome to the Malware Removal forums.

I would be glad to take a look at your log and help you with solving any malware problems.

DDS logs can take a while to research so please be patient while I work on your log and I will post back here with any recommendations.

As I am still training, everything that I post to you, must be checked by an Admin or Moderator.

Thus, there may be a tiny bit of a delay between posts. While it shouldn't be too long, you can be assured you will get the best possible advice.


  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.
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Re: Help with Malware that disables Mcafee Security

Unread postby ntakjg5 » December 12th, 2011, 7:17 pm

Thanks.
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Re: Help with Malware that disables Mcafee Security

Unread postby Alander » December 16th, 2011, 8:42 am

Hi

Is this machine used for business activities? I need to know to give the appropriate instructions.
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Re: Help with Malware that disables Mcafee Security

Unread postby ntakjg5 » December 16th, 2011, 11:15 am

No.
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Re: Help with Malware that disables Mcafee Security

Unread postby Alander » December 17th, 2011, 12:28 am

Hi, May I Know why the Citrix software is on your computer, and what you use it for?
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Re: Help with Malware that disables Mcafee Security

Unread postby ntakjg5 » December 17th, 2011, 1:01 am

No
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Re: Help with Malware that disables Mcafee Security

Unread postby Cypher » December 17th, 2011, 6:18 am

I see you are posting for help for a "Business" computer.

May I draw your attention to THIS topic, which you should have read before posting for help.

The section Posting for help for business machines explains why we do not offer help for such computers.

This topic is now closed
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