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Computer Performance Problems

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Computer Performance Problems

Unread postby Matthew Hedge » November 26th, 2011, 1:27 pm

I have been having computer performance issue since my wife got a virus. Please help. Thank you.

I posted both DDS logs. Thanks.

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19088
Run by hedge at 12:10:59 on 2011-11-26
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.2045.635 [GMT -5:00]
.
AV: AVG Anti-Virus Free *Enabled/Updated* {0C939084-9E57-CBDB-EA61-0B0C7F62AF82}
SP: AVG Anti-Virus Free *Enabled/Updated* {B7F27160-B86D-C455-D0D1-307E04E5E53F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\PC Tools Security\pctsAuxs.exe
C:\Program Files\PC Tools Security\pctsSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\PC Tools Security\TFEngine\TFService.exe
C:\Program Files\PC Tools Security\pctsGui.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Common Files\PC Tools\sMonitor\SSDMonitor.exe
C:\Windows\sttray.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Quicken\bagent.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Intel\IntelDH\CCU\CCU_Engine.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\WerCon.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uWindow Title = Windows Internet Explorer provided by Comcast
mStart Page = hxxp://www.comcast.net/
mWindow Title = Windows Internet Explorer provided by Comcast
mSearchAssistant = hxxp://www.comcast.net/toolbar2.0/search/
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~4\office14\GROOVEEX.DLL
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~4\office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [AnyDVD] c:\program files\slysoft\anydvd\AnyDVDtray.exe
uRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [eyeBeam SIP Client]
uRun: [QuickenScheduledUpdates] c:\program files\quicken\bagent.exe
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~1.EXE -Update -1103470 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; Comcast Install 1.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET4.0C; InfoPath.3)" -"http://obamapostermaker.com/"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [NMSSupport] "c:\program files\common files\intel\inteldh\nms\support\IntelHCTAgent.exe" /startup
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [CCUTRAYICON] c:\program files\intel\inteldh\ccu\CCU_TrayIcon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [CloneCDTray] "c:\program files\slysoft\clonecd\CloneCDTray.exe" /s
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [ISTray] "c:\program files\pc tools security\pctsGui.exe" /hideGUI
mRun: [SSDMonitor] c:\program files\common files\pc tools\smonitor\SSDMonitor.exe
mRun: [SigmatelSysTrayApp] sttray.exe
StartupFolder: c:\users\hedge\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office14\ONENOTEM.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
IE: Customize Menu - file://c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office14\EXCEL.EXE/3000
IE: Fill Forms - file://c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: RoboForm Toolbar - file://c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: Save Forms - file://c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: Se&nd to OneNote - c:\progra~1\micros~4\office14\ONBttnIE.dll/105
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {c95fe080-8f5d-11d2-a20b-00aa003c157a}
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
Trusted Zone: daimlerchrysler.com\sodddm05.extra
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://www.cvsphoto.com/upload/activex/ ... ontrol.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
TCP: DhcpNameServer = 75.75.76.76 75.75.75.75 192.168.1.1
TCP: Interfaces\{CF4DA173-7F40-4D1D-BDE9-973FE0D075AD} : DhcpNameServer = 75.75.76.76 75.75.75.75 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~4\office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R0 mv61xx;mv61xx;c:\windows\system32\drivers\mv61xx.sys [2006-11-14 77952]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2011-5-22 239168]
R0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS.sys [2011-5-22 338880]
R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2011-5-22 51984]
R0 TFSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2011-5-22 69392]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-10-7 230608]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2011-5-22 251560]
R2 nmsgopro;GoProto Protocol Driver for NMS;c:\windows\system32\drivers\nmsgopro.sys [2006-9-27 28672]
R2 nmsunidr;UniDriver for NMS;c:\windows\system32\drivers\nmsunidr.sys [2006-10-19 7424]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-10-4 16720]
R3 IntelDH;IntelDH Driver;c:\windows\system32\drivers\IntelDH.sys [2007-2-16 5504]
R3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2011-5-22 70536]
R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2011-5-22 33552]
.
=============== Created Last 30 ================
.
2011-11-26 16:07:58 -------- d-----w- c:\windows\system32\eu-ES
2011-11-26 16:07:58 -------- d-----w- c:\windows\system32\ca-ES
2011-11-26 16:07:57 -------- d-----w- c:\windows\system32\vi-VN
.
==================== Find3M ====================
.
2011-10-07 10:23:48 230608 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2011-10-04 10:21:16 16720 ----a-w- c:\windows\system32\drivers\AVGIDSShim.sys
2011-09-13 10:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2011-08-30 17:44:44 8673792 ----a-w- c:\programdata\atscie.msi
.
============= FINISH: 12:13:20.66 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Ultimate
Boot Device: \Device\HarddiskVolume4
Install Date: 2/16/2007 11:09:57 PM
System Uptime: 11/26/2011 11:11:02 AM (1 hours ago)
.
Motherboard: Intel Corporation | | D975XBX2
Processor: Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz | J3E1 | 2400/266mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 449 GiB total, 374.352 GiB free.
D: is FIXED (FAT32) - 0 GiB total, 0.121 GiB free.
E: is FIXED (NTFS) - 15 GiB total, 14.9 GiB free.
F: is Removable
G: is CDROM ()
H: is CDROM ()
I: is Removable
J: is Removable
K: is Removable
L: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP2262: 11/26/2011 10:46:14 AM - Windows Vista™ Service Pack 2
.
==== Installed Programs ======================
.
µTorrent
2600
2600_Help
2600Trb
32 Bit HP CIO Components Installer
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 8
Adobe Reader 9
Adobe Shockwave Player
Age of Empires III
AI RoboForm (All Users)
AIO_CDB_ProductContext
AIO_CDB_Software
AIO_Scan
AnswerWorks 5.0 English Runtime
AnyDVD
ASAP Utilities
AVG 2012
BufferChm
calibre
Chinese Simplified Fonts Support For Adobe Reader 8
Cisco Connect
CloneCD
CloneDVD2
Comcast High-Speed Internet Install Wizard
Company of Heroes
Copy
CustomerResearchQFolder
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
deskUNPDF 3 Professional
Destinations
DeviceManagementQFolder
DocProc
DocProcQFolder
Encompass Installation Manager
eSupportQFolder
Fax
Google Earth
Google Update Helper
Google Updater
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation Program 8.0
HP Imaging Device Functions 8.0
HP OCR Software 8.0
HP Photosmart Essential
HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B
HP Solution Center 8.0
HP Update
HPProductAssistant
HPSSupply
iCloud
Intel(R) Matrix Storage Manager
Intel(R) PRO Network Connections Drivers
Intel(R) Viiv(TM) Software
iPhone Configuration Utility
Java Auto Updater
Java(TM) 6 Update 22
KODAK EASYSHARE Gallery Upload ActiveX Control
LEGO Digital Designer
Lernout & Hauspie TruVoice American English TTS Engine
MarketResearch
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Rise Of Nations
Microsoft Silverlight
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual J# 2.0 Redistributable Package
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML4 Parser
NVIDIA Drivers
OXD Software Movie Organizer
Quicken 2010
Registry Mechanic 10.0
Safari
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft Excel 2010 (KB2553070)
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
SolutionCenter
Spelling Dictionaries Support For Adobe Reader 8
Spyware Doctor 8.0
Status
Toolbox
TrayApp
Unity Web Player (All users)
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
WebEx Support Manager for Internet Explorer
WebReg
.
==== Event Viewer Messages From Past Week ========
.
11/26/2011 11:12:11 AM, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 1 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
11/26/2011 11:12:11 AM, Error: Microsoft-Windows-Kernel-Processor-Power [2] - Performance power management features on processor 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
11/26/2011 10:36:24 AM, Error: Service Control Manager [7000] - The Windows Media Player Network Sharing Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/26/2011 10:36:22 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Media Player Network Sharing Service service to connect.
11/26/2011 10:26:57 AM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
11/24/2011 11:16:59 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Apple Mobile Device service, but this action failed with the following error: An instance of the service is already running.
11/24/2011 11:15:59 AM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
11/23/2011 3:15:13 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
11/23/2011 3:15:13 AM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
11/23/2011 3:15:11 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
.
==== End Of File ===========================
Matthew Hedge
Active Member
 
Posts: 14
Joined: May 30th, 2006, 3:01 pm
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Re: Computer Performance Problems

Unread postby pgmigg » November 26th, 2011, 9:39 pm

Hello Matthew Hedge,

Welcome to the forum! :)

My name is pgmigg and I'll be helping you with any malware problems.

Currently I am working under the guidance of the MRU teachers and everything I post to you, must first be approved by them.
This additional review process can add some extra time to my responses, but I will post back with instructions for you as soon as possible.


Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!" :cheers:
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your log and will return, as soon as possible, with additional instructions. In the meantime...
Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf, you have any questions or problems, executing these instructions, <<STOP>> do not proceed, post back with the question or problem.
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Re: Computer Performance Problems

Unread postby Matthew Hedge » November 26th, 2011, 10:25 pm

Great. Thank you!
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Re: Computer Performance Problems

Unread postby pgmigg » November 28th, 2011, 3:09 pm

Hello Matthew Hedge,

Thank you for your patience... :)

P2P Advisory!
IMPORTANT: There are signs of one or more P2P (Peer to Peer) File Sharing Programs installed on your computer.
µTorrent

As long as you have the P2P program(s) installed, per Forum Policy, I can offer you no further assistance.
If you choose NOT to remove the program(s), please indicate that in your next reply and this topic will be closed.

Otherwise, please perform the following steps:

For safety reason (to have a good registry to restore if needed), I will ask you to create a System Restore Point (SRP) before most of my instructions sets...

Step 0.
Create a System Restore Point
  1. Right-click on Computer and select Properties.
  2. In the left pane under Tasks please click System protection.
    If UAC prompts for an administrator password or approval, type the password or give your "permission to continue".
  3. Select System Protection, then choose Create.
  4. In the System Restore dialog box, type a description for the restore point and then click Create again.
    A window will pop up with "The Restore Point was created successfully" confirmation message.
  5. Click OK, then close the System Restore dialog.

If you have successfully created a System Restore Point... we can proceed.
If you have NOT successfully created a System Restore Point... do not go any further!
Please post back so we can determine why it was unsuccessful.


Step 1.
Remove P2P Program(s)
  1. Click on Start, then click the Start Search box on the Start Menu.
  2. Copy and paste the value below, into the open text entry box:
    control appwiz.cpl
      Depending on your current view setting...
    • Double click on Programs and Features.
    • Under Programs, click on Uninstall a program.
  3. Locate the following program:
    µTorrent
  4. Click on the Change/Remove button to uninstall it.
  5. When the program(s) have been uninstalled, please close Control Panel.

By using any form of P2P networking to download files you can anticipate infestations of malware to occur. The P2P program
itself, may be safe but the files may not - use P2P at your own risk!
Keep in mind that this practice may be the source of your current malware infestation.
Reference... siting risk factors, using P2P programs: How to Prevent the Online Invasion of Spyware and Adware

NEXT.

Please tell me, is this computer used for business purposes or connected to business network?
I need to know it - so I can provide the proper instructions.

Step 2.
MGA Diagnostics
  1. Please download MGA Diagnostic Tool and save it to your Desktop.
  2. Right click on MGADiag.exe and select Run As Administrator to run it.
  3. Click Continue.
  4. The program will run. It takes a while to finish the diagnosis, please be patient.
  5. Once done, click on Copy.
  6. Open Notepad and paste the contents in the window.
  7. Save this file and copy/paste it in your next reply.

Step 3.
Run CKScanner
  1. Please download CKScanner from Here
  2. Important: - Save it to your Desktop.
  3. Right-click CKScanner.exe and select Run as administrator..., then click Search For Files.
  4. After a very short time, when the cursor hourglass disappears, click Save List To File.
  5. A message box will verify the file saved.
  6. Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

Please include in your next reply:
  1. Answer to my question related to type of use of your computer.
  2. Do you have any problems executing the instructions?
  3. Contents of a log created by MGADiag.exe
  4. Contents of a log created by CKScanner
  5. Do you see any changes in computer behavior?

Thanks,
pgmigg
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Re: Computer Performance Problems

Unread postby Matthew Hedge » November 29th, 2011, 1:10 pm

Thanks again. I removed uTorrent. see my answers below.

Please include in your next reply:
Answer to my question related to type of use of your computer. ...............Computer is used at home. Not Business.Not connected to a network
Do you have any problems executing the instructions?...........................no problems
Contents of a log created by MGADiag.exe.......................................attached below.
Contents of a log created by CKScanner...........................................attached below.
Do you see any changes in computer behavior?..................................No.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-47FRG-92HRM-BCKBJ
Windows Product Key Hash: xbooWVPH1woyqP1Lbq6SrjevrbE=
Windows Product ID: 89580-OEM-7332132-00052
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010100.2.0.001
ID: {856DD483-28D7-46EF-9096-A20EC9457F80}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.110617-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18152

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{856DD483-28D7-46EF-9096-A20EC9457F80}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BCKBJ</PKey><PID>89580-OEM-7332132-00052</PID><PIDType>2</PIDType><SID>S-1-5-21-2759283790-72530728-2595484063</SID><SYSTEM><Manufacturer>SYSMAX</Manufacturer><Model>IntelD975XBX2</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97520J.86A.2214.2006.1023.1710</Version><SMBIOSVersion major="2" minor="4"/><Date>20061023000000.000000+000</Date></BIOS><HWID>34323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SYSMAX</OEMID><OEMTableID>SYXSUKIT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Ultimate edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89580-00146-321-300052-02-1033-6000.0000-0502007
Installation ID: 006801886013876503911501460746581526152652824382391195
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: BCKBJ
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: OAAAAAIAAgABAAEABAABAAAAAgABAAEAJJRoMITYQPw6w0jkYux8yAgp/hDy9HDfuDokzaxWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SYSMAX SYXSUKIT
FACP SYSMAX SYXSUKIT
MCFG SYSMAX SYXSUKIT
WDDT SYSMAX SYXSUKIT
ASF! SYSMAX SYXSUKIT
SLIC SYSMAX SYXSUKIT
SSDT SYSMAX SYXSUKIT
SSDT SYSMAX SYXSUKIT
SSDT SYSMAX SYXSUKIT
SSDT SYSMAX SYXSUKIT
SSDT SYSMAX SYXSUKIT


CKScanner - Additional Security Risks - These are not necessarily bad
c:\users\hedge\appdata\roaming\utorrent\micro-sys.a1.keyword.research.v1.1.4.multilanguage.winall.cracked-crd.1.torrent
c:\users\hedge\appdata\roaming\utorrent\micro-sys.a1.keyword.research.v1.1.4.multilanguage.winall.cracked-crd.torrent
c:\users\hedge\appdata\roaming\utorrent\sports betting systems, nba picks, mlb picks, nfl picks cracked nov 2009.exe.torrent
c:\users\hedge\appdata\roaming\utorrent\the sports betting professor cracked nov 2009.exe.torrent
c:\users\hedge\appdata\roaming\utorrent\winzip 12.0+keygen.torrent
scanner sequence 3.EM.11.VANAEF
----- EOF -----
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Re: Computer Performance Problems

Unread postby pgmigg » November 30th, 2011, 10:52 am

Hello Matthew Hedge,

I have a bad news...

Illegal software detected!!!

While going through your logs (current and previous) I found out that there are evidences that you still have illegal software and
that you are actively using it.

Our forum policy Here says we will not help people who use cracked or pirated software.

This topic is being closed, be advised if you ever comes back to MWR again and posts a log from a machine that is running
pirated software you will be banned!
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Re: Computer Performance Problems

Unread postby Cypher » November 30th, 2011, 11:59 am

Cracked Software

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section Use of "cracked" programs explains why we do not offer help for such computers.

This topic is now closed.
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