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Malware Hijacked My PC....

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Malware Hijacked My PC....

Unread postby LastRaven » November 6th, 2011, 12:09 am

Hi all,

I just got a computer that has some serious malware issues.

It's a Dell Inspiron 9300 running Windows XP.

When I turned it on, a blue "Windows System Restore" box appeared when starting it under the standard mode and said it was repairing and to continue. It kept going and lots of popups appeared, culminating in one saying to "fix" the problems I would have to buy the "rest" of the program, though I shut it down before it got further than that. The result was that the desktop went black and essentially nothing really worked on the computer, even in safe mode. When I restarted it into safe mode, it wouldn't even allow me to access the network setup.

I ran Malwarebytes' Anti-Malware, which found a few infections and claimed to fix it. However, the black desktop still won't be relieved and I couldn't see the programs in the start menu.

I ran the command:

attrib -h -s *.* /S /D

in the C:\ command line prompt, which lead me to see some things in the Start > All Programs tab (like Acessories, Malwarebytes, Dell Programs), but still not the majority of the programs that were installed on the computer.

Any advice on the next steps would be of great help to try and recover my PC.

I'm taking a risk by using a USB stick to transfer some programs to the infected computer and like I said, there's no access to the internet from the infected one, so keep that in mind.

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Re: Malware Hijacked My PC....

Unread postby NonSuch » November 6th, 2011, 3:52 am

By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This topic will now be closed.

If you still need help, please start a new thread with:

  • FRST.txt
  • Addition.txt
  • Details of your problems.

If for any reason you can't run FRST, please let us know in your post.

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