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Web Browsing Hijacked, virus scan no help

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Re: Web Browsing Hijacked, virus scan no help

Unread postby dk2rb » October 23rd, 2011, 12:48 pm

The computer appears to be running fine and all the scans came back clean!

Any final tips to secure the computer and get it ready for use?

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7990

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

10/20/2011 6:54:00 PM
mbam-log-2011-10-20 (18-54-00).txt

Scan type: Quick scan
Objects scanned: 154451
Time elapsed: 3 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
dk2rb
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Re: Web Browsing Hijacked, virus scan no help

Unread postby dk2rb » October 23rd, 2011, 1:32 pm

edit: Nevermind, sorry! I thought that my thing hadn't posted at first and accidentally double-posted.
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Re: Web Browsing Hijacked, virus scan no help

Unread postby Dakeyras » October 23rd, 2011, 2:56 pm

Hi. :)

The computer appears to be running fine and all the scans came back clean!
Good.

New Adobe Reader Installation:

  • Go here and click on AdbeRdr1010_en_US.exe to download the latest version of Adobe Reader.
  • Save this file to your desktop and run it to install the latest version of Adobe Reader.
  • After the new Reader is installed, Open Adobe Reader X. (Right click and Run as administrator)
  • OK the license.
  • Click on Edit and select Preferences.
  • On the Left, click on the Javascript category and Uncheck Enable Acrobat Javascript.
  • Click on the Security (Enhanced) category and Uncheck Automatically trust sites from my Win OS security zones.
  • Click on the Trust Manager category and Uncheck Allow opening of non-PDF file attachments with external applications.
  • Click the OK button.

New Java Installation:

  • Click here to visit Java's website.
  • Scroll down to Java SE 7 (JDK or JRE). Click on Download JRE.
  • Check (tick) Java SE Runtime Environment 7 License Agreement box.
  • Click on jre-7-windows-i586.exe link next to Windows x86 Offline to download it and save this to a convenient location.
  • Right-click on on jre-7-windows-i586.exe and select Run as Administrator to install Java.

Update Firefox:

Launch Mozilla Firefox >> Help >> Check for Updates... >> restart Mozilla Firefox if prompted.

Note: If any problem updating the browser merely uninstall(opt to keep user settings) and re-download/install the latest version from here.

Next:

Any final tips to secure the computer and get it ready for use?
Aye indeed I do have as in once you have completed the above advised new installations/updates and providing no further issues remaining with the machine we will clean up the tools used during the course of the Malware Removal process and I will provide some advice about online safety...

So let myself know when completed the above and we will go from there, thank you.
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Re: Web Browsing Hijacked, virus scan no help

Unread postby dk2rb » October 23rd, 2011, 4:04 pm

All the updates are completed, ready for the next steps. Thanks :)
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Re: Web Browsing Hijacked, virus scan no help

Unread postby Dakeyras » October 24th, 2011, 7:02 am

Hi. :)

Congratulations your grandmother's computer appears to be malware free! (merely pass on to your grandmother the various advice and or show her this post for example)

Now I have some tasks for your good self to carry out as part of a clean up process and some advice about online safety.

Importance of Regular System Maintenance:

I advice you read both of the below listed topics as this will go a long way to keeping your Computer performing well.

Help! My computer is slow!

Also so is this:

What to do if your Computer is running slowly

Reset SR Points/Clean up with OTL:

  • Right-click OTL and select Run as Administrator to start the program.
  • Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
Code: Select all
:Commands
[ClearAllRestorePoints]
  • Return to OTL, right-click in the Custom Scans/Fixes window (under the cyan bar) and choose Paste.
  • Then click the red Run Fix button.
  • Let the program run unhindered. When finished click on OK and close the log that appears.
  • Note: I do not need to review the log produced.
  • Now close all other programs apart from OTL as this step will require a reboot.
  • On the OTL main screen, depress the CleanUp button.
  • Say Yes to the prompt and then allow the program to reboot your computer.
The above process will flush old System Restore points and create a new clean one. It should also clean up and remove the vast majority of scanners used and logs created etc.

Any left over merely delete yourself and empty the Recycle Bin.

Now some advice for on-line safety:

Malwarebyte's Anti-Malware:

This is a excellent application and I advise you keep this installed. Check for updates and run a scan once a week.

Other installed security software:

Your presently installed security application, Microsoft Security Essentials automatically checks for updates and downloads/installs them with every system reboot and or periodically if the machine is left running providing a internet connection is active.

I advise you also run a complete scan with this also once per week.

Erunt:

Emergency Recovery Utility NT, I advice you keep this installed as a means to keep a complete backup of your registry and restore it when needed.

Myself I would actually create a new back up once per week as this along with System Restore may prove to be invaluable if something unforeseen occurs!

Keep your system updated:

Microsoft releases patches for Windows and other products regularly:

  • Click on Start(Vista Orb) >> All Programs >> Windows Update.
  • In the navigation pane, click Check for updates.
  • After Windows Update has finished checking for updates, click View available updates.
  • Click to select the check box for any found, then click Install.
  • When completed Reboot(restart) your computer if not prompted to do so.

Be careful when opening attachments and downloading files:

Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
Never open emails from unknown senders.
Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.

Stop malicious scripts:

Windows by default allow scripts (which is VBScript and JavaScript) to run and some of these scripts are malicious. Use Noscript by Symantec or Script Defender by AnalogX to handle these scripts.

Avoid Peer to Peer software:

P2P may be a great way to get lots of seemingly freeware, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. My advice is avoid these types of software applications.

Hosts File:

A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your computer will look up the website's IP address before you can view the website.

Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

Here are some Hosts files:


Only use one of the above!

Install WinPatrol:

WinPatrol alerts you about possible system hijacks, malware attacks and critical changes made to your computer without your permission.

Download it from here.

You can find information about how WinPatrol works here.

Next:

This is a very helpful/useful set of advice from Microsoft: Microsoft Safety & Security Center

Any questions? Feel free to ask, if not stay safe!
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Re: Web Browsing Hijacked, virus scan no help

Unread postby Cypher » October 26th, 2011, 5:58 am

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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