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open cloud AV virus......please help

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open cloud AV virus......please help

Unread postby jet222 » October 4th, 2011, 9:30 am

my father was on our computer the other day, and it started acting funny with all pop-ups and web pages that are being re-directed. and this program called Open Cloud AV is on the computer asking for credit card information to remove the viruses on the computer. i know this is fake and we did not enter any personal information.

we do have trend mirco maximum security titanium installed on this computer, i don't know how we got this virus. but ever since this open clound program is on the computer, trend micro is blocked from running.

i did a system restore to 2 weeks before this problem and the program was removed by that, but there is still pop-ups and website redirections. i was able to download malwarebytes on a different computer and install on this one. i started to run malwarebytes and after about a minute the program window closed automatically, and i click on the malwarebytes icon on the desktop, i get an error that the .exe file is removed.

but malware bytes is still runnng in my taskbar, and i am getting that it is block all sorts of websites, constantly. i am guessing they are the redirection sites.

i was not able to run dds.scr initally, i had to click on the second option to run the program

please help

i am posting the logs you requested below:

dds.txt

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by James at 9:15:10 on 2011-10-04
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1275 [GMT -4:00]
.
AV: Trend Micro Titanium Maximum Security *Enabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\2593913015:1208444005.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Real\RealPlayer\update\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uInternet Connection Wizard,ShellNext = iexplore
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.5.1464\6.6.1081\TmIEPlg.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: TSToolbarBHO: {43c6d902-a1c5-45c9-91f6-fd9e90337e18} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: TmBpIeBHO Class: {bbacbafd-fa5e-4079-8b33-00eb9f13d4ac} - c:\program files\trend micro\amsp\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: Trend Micro Toolbar: {ccac5586-44d7-4c43-b64a-f042461a97d2} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\acrobat 7.0\distillr\Acrotray.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [Trend Micro Titanium] "c:\program files\trend micro\titanium\uiframework\uiWinMgr.exe" -set Silent "1" SplashURL ""
mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-100000000002}\SC_Acrobat.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
LSP: mswsock.dll
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resour ... se5483.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupda ... 2809752796
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftup ... 2873717140
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v ... 102118.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/s ... wflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/ph ... NPUpld.cab
DPF: {FF3C5A9F-5A91-4930-80E8-4709194C2AD3} - hxxp://zone.msn.com/bingame/zpagames/Ch ... b55579.cab
TCP: DhcpNameServer = 167.206.254.2 167.206.254.1 192.168.1.1 167.206.254.2 167.206.254.1
TCP: Interfaces\{B72A5E80-FC90-406F-A17C-5A35AAB935D2} : DhcpNameServer = 167.206.254.2 167.206.254.1 192.168.1.1 167.206.254.2 167.206.254.1
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - c:\program files\trend micro\amsp\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.5.1464\6.6.1081\TmIEPlg.dll
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - c:\program files\trend micro\titanium\uiframework\ProToolbarIMRatingActiveX.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
.
============= SERVICES / DRIVERS ===============
.
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-5-15 54752]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-4 366152]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2010-11-8 64080]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-10-4 22216]
S2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2010-11-8 188272]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-21 135664]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-4-28 704872]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-12-21 135664]
.
=============== File Associations ===============
.
.scr=AutoCADScriptFile
.
=============== Created Last 30 ================
.
2011-10-04 13:05:05 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-04 13:05:05 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-04 12:42:37 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-10-04 12:42:37 -------- d-----w- c:\windows\system32\wbem\Repository
2011-09-18 18:18:17 -------- d-----w- c:\program files\common files\xing shared
.
==================== Find3M ====================
.
2011-10-04 12:49:48 191760 ----a-w- c:\windows\system32\drivers\tmcomm.sys
2011-09-18 18:17:02 499712 ----a-w- c:\windows\system32\msvcp71.dll
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-08-11 19:30:12 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
.
============= FINISH: 9:17:10.64 ===============



attach.txt

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 9/30/2008 3:10:52 PM
System Uptime: 10/4/2011 8:59:30 AM (1 hours ago)
.
Motherboard: Dell Computer Corporation | | 07W080
Processor: Intel(R) Pentium(R) 4 CPU 1.80GHz | Socket 478 | 1794/400mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 233 GiB total, 206.115 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP436: 7/21/2011 10:16:13 AM - Software Distribution Service 3.0
RP437: 7/22/2011 12:32:34 PM - System Checkpoint
RP438: 7/23/2011 9:33:04 AM - Installed Java(TM) 6 Update 26
RP439: 7/25/2011 8:28:15 AM - System Checkpoint
RP440: 7/26/2011 8:46:12 AM - System Checkpoint
RP441: 7/27/2011 8:56:16 AM - System Checkpoint
RP442: 7/28/2011 9:27:01 AM - System Checkpoint
RP443: 8/1/2011 9:11:16 AM - System Checkpoint
RP444: 8/2/2011 9:17:30 AM - System Checkpoint
RP445: 8/3/2011 10:07:05 AM - System Checkpoint
RP446: 8/4/2011 10:44:22 AM - System Checkpoint
RP447: 8/5/2011 10:45:33 AM - System Checkpoint
RP448: 8/6/2011 6:59:46 PM - System Checkpoint
RP449: 8/8/2011 8:57:19 AM - System Checkpoint
RP450: 8/9/2011 9:05:19 AM - System Checkpoint
RP451: 8/10/2011 7:14:40 AM - Software Distribution Service 3.0
RP452: 8/11/2011 7:29:35 AM - System Checkpoint
RP453: 8/12/2011 10:05:57 AM - System Checkpoint
RP454: 8/14/2011 10:25:44 AM - System Checkpoint
RP455: 8/15/2011 7:46:51 PM - System Checkpoint
RP456: 8/17/2011 8:09:00 AM - System Checkpoint
RP457: 8/18/2011 10:36:10 AM - System Checkpoint
RP458: 8/21/2011 5:48:10 PM - System Checkpoint
RP459: 8/23/2011 6:47:53 AM - System Checkpoint
RP460: 8/23/2011 4:33:55 PM - Software Distribution Service 3.0
RP461: 8/25/2011 8:10:21 AM - System Checkpoint
RP462: 8/27/2011 2:06:26 PM - System Checkpoint
RP463: 8/29/2011 7:21:39 AM - System Checkpoint
RP464: 8/30/2011 9:14:51 AM - System Checkpoint
RP465: 8/31/2011 9:47:36 AM - System Checkpoint
RP466: 9/1/2011 10:04:25 AM - System Checkpoint
RP467: 9/2/2011 1:30:12 PM - System Checkpoint
RP468: 9/6/2011 7:13:44 AM - System Checkpoint
RP469: 9/7/2011 7:58:11 AM - Software Distribution Service 3.0
RP470: 9/8/2011 9:01:14 AM - System Checkpoint
RP471: 9/9/2011 9:03:02 AM - System Checkpoint
RP472: 9/10/2011 4:45:03 PM - System Checkpoint
RP473: 9/11/2011 4:56:43 PM - System Checkpoint
RP474: 9/12/2011 5:27:55 PM - System Checkpoint
RP475: 9/13/2011 2:23:39 PM - Software Distribution Service 3.0
RP476: 9/14/2011 2:31:23 PM - System Checkpoint
RP477: 9/15/2011 2:36:43 PM - System Checkpoint
RP478: 9/16/2011 3:11:41 PM - System Checkpoint
RP479: 9/19/2011 7:33:24 AM - System Checkpoint
RP480: 9/20/2011 8:22:40 AM - System Checkpoint
RP481: 9/21/2011 9:16:23 AM - System Checkpoint
RP482: 9/22/2011 9:36:04 AM - System Checkpoint
RP483: 9/24/2011 5:20:29 PM - System Checkpoint
RP484: 9/27/2011 10:59:28 AM - System Checkpoint
RP485: 9/27/2011 4:40:14 PM - Software Distribution Service 3.0
RP486: 9/28/2011 4:45:35 PM - System Checkpoint
RP487: 9/29/2011 7:00:56 PM - System Checkpoint
RP488: 10/1/2011 3:39:39 PM - System Checkpoint
RP489: 10/4/2011 8:39:44 AM - Restore Operation
RP490: 10/4/2011 8:53:00 AM - Software Distribution Service 3.0
.
==== Installed Programs ======================
.
Acrobat.com
Address Book 5.0 for Windows
Adobe Acrobat 7.0 Professional
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9
AutoCAD 2004
AutoCAD Express Tools Volumes 1-9
Autodesk Express Viewer
Broadcom 440x 10/100 Integrated Controller
Canon MF Drivers
Canon MF Toolbox 4.7.0.0.mf04
Coupon Printer for Windows
Critical Update for Windows Media Player 11 (KB959772)
Google Earth
Google Update Helper
Google Updater
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB915800-v4)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB954708)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
Intel(R) Extreme Graphics Driver
Java Auto Updater
Java(TM) 6 Update 26
Junk Mail filter update
Labels Express 2.0
Malwarebytes' Anti-Malware version 1.51.2.1300
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Default Manager
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Live Add-in 1.4
Microsoft Office XP Professional
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft UI Engine
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MSVCRT
OGA Notifier 2.0.0048.0
QuickBooks Pro Edition 2003
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
RealUpgrade 1.1
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Search 4 - KB963093
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Segoe UI
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
SoundMAX
Trend Micro Titanium Maximum Security
Trend Micro™ Titanium™ Maximum Security
TypeRightNow
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB975364)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell(TM) 1.0
Windows PowerShell(TM) 1.0 MUI pack
Windows Search 4.0
Windows XP Service Pack 3
XML Paper Specification Shared Components Pack 1.0
.
==== Event Viewer Messages From Past Week ========
.
9/29/2011 8:11:48 AM, error: EventLog [6004] - A driver packet received from the I/O subsystem was invalid. The data is the packet.
9/29/2011 6:27:51 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000043' while processing the file 'redbook.sys' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
9/29/2011 3:32:52 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000243' while processing the file 'redbook.sys' on the volume 'HarddiskVolume1'. It has stopped monitoring the volume.
10/4/2011 9:06:18 AM, error: Service Control Manager [7000] - The MBAMSwissArmy service failed to start due to the following error: The system cannot find the file specified.
10/4/2011 8:45:50 AM, error: Service Control Manager [7034] - The Trend Micro Solution Platform service terminated unexpectedly. It has done this 1 time(s).
10/4/2011 8:44:19 AM, error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error 2147749155 (0x80040D23).
10/4/2011 8:38:03 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Fips intelppm tmtdi
10/4/2011 8:37:11 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service MDM with arguments "" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}
10/4/2011 8:37:11 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
10/1/2011 9:10:21 AM, error: Service Control Manager [7023] - The Network Location Awareness (NLA) service terminated with the following error: The specified procedure could not be found.
10/1/2011 9:09:54 AM, error: Service Control Manager [7000] - The Trend Micro Solution Platform service failed to start due to the following error: Access is denied.
.
==== End Of File ===========================
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Re: open cloud AV virus......please help

Unread postby Dakeyras » October 6th, 2011, 2:52 am

Hi,

I have bad news I'm afraid. :(

One or more of the identified infections is the extremely severe Zero Access Rootkit plus undoubtedly other compromising malware!

OK since we are dealing with the aforementioned infection(s) I would be providing your good self with a disservice if I did not make you aware of the ramifications below:

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Although an attempt could be made to clean this machine, it could never be considered to be truly clean, secure, or trustworthy. We could not say definitively that unknown and unseen malware will have been removed, nor will your system be restored to its pre-infection state. We cannot remedy unknown changes the malware may likely have made in order to allow itself access, nor can we repair the damage it may possibly have caused to vital system files. Additionally, it is quite possible that changes made to the system by the malware may impact negatively on your computer during the removal process. In short, your system may never regain its former stability or its full functionality without a reformat. Therefore, your best and safest course of action is a reformat and reinstallation of the Windows Operating System, and that is the course we strongly recommend.

Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

I can attempt to clean this machine(anything I try may not be successful) but I can't guarantee that it will be at all secure afterwords.

Should you have any questions, please feel free to ask.

Please let myself know what you have decided to do in your next post.
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Re: open cloud AV virus......please help

Unread postby jet222 » October 6th, 2011, 8:36 am

thank you for honest response

we have decided to stop using that computer all together, we are not even going to format & re-install windows. we have another computer that we are going to swap it with.

we have a paid subscription to trend micro with the latest updates on the infected machine, how did this program get through that?

my father did have a check book program on that computer, their are no bank account numbers on the program, so i beleive that he will be safe.

thank you again
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Re: open cloud AV virus......please help

Unread postby Dakeyras » October 6th, 2011, 5:19 pm

Hi. :)

thank you for honest response
You're welcome!

we have decided to stop using that computer all together, we are not even going to format & re-install windows. we have another computer that we are going to swap it with.
Your choice, at the very least I would wipe the hard-drive if you intend too physically get rid of the machine. If not, never let it have internet access again without a reformat and reinstallation of the Windows Operating System, as apart from the already in-place infections spreading exponentially the machine could be used as a conduit to further spread malware online.

we have a paid subscription to trend micro with the latest updates on the infected machine, how did this program get through that?
Unfortunately in my experience such combination security applications are rarely as effective as they purport to be and the use of layered security(One Anti-Virus, one Anti-Spyware/Malware and one third party Software Firewall) from different vendors is a more secure solution overall.

As for how your machine became infected, the particular Rootkit I mentioned in my first post is still fairly new and not many Security vendors have so far been successful in creating a effective detection for it and or the ability to actually eradicate it because of it pernicious nature. Also how the machine is used online as in surfing habits may have played a factor. Some software is out of date, both Adobe Reader and Java, they are known conduits for malware as can be exploited when out of date. It may have been something inadvertently clicked on whilst online for example.

Anyway at this time I do not know how exactly your machine became infected...all I will further add is Windows XP is fast approaching its end of support and has been superseded twice so far with both Vista and Windows 7 and Windows 8 is now in the beta stage of testing. So my advice would be consider if able upgrading to Windows 7 64 Bit.
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Re: open cloud AV virus......please help

Unread postby NonSuch » October 7th, 2011, 10:27 pm

As the correct resolution of this issue requires a reformat, and that has been recommended, and there have been no questions posted regarding that process, this topic is now closed.

You can help support this site from this link:
Donations For Malware Removal
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