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Antivirus no longer works

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Antivirus no longer works

Unread postby jim310 » September 18th, 2011, 2:06 pm

Hello, and thanks in advance. My antivirus (I use AVG free edition) stopped working last week (as in it still ran, but I could not update or do any scans). I tried reinstalling it and using Avast, but I got the same problem. I recently tried malware bytes too. Here is the DDS:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512
Run by Administrator at 13:57:52 on 2011-09-18
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3318.2456 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Virtual Firefox\firefox.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... ll&pf=cmdt
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... ll&pf=cmdt
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... ll&pf=cmdt
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... ll&pf=cmdt
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... ll&pf=cmdt
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRunOnce: [spchecker] "c:\program files\avg\avg10\notification\SPCheckerTE.exe"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\NPSWF32_FlashUtil.exe -p
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PDF Complete] c:\program files\pdf complete\pdfsty.exe
mRun: [SetRefresh] c:\program files\compaq\setrefresh\SetRefresh.exe
mRun: [Recguard] c:\windows\sminst\Recguard.exe
mRun: [Reminder] c:\windows\creator\Remind_XP.exe
mRun: [Scheduler] c:\windows\sminst\Scheduler.exe
mRun: [PWRISOVM.EXE] c:\program files\poweriso\PWRISOVM.EXE
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupda ... 0007170500
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
TCP: DhcpNameServer = 192.168.2.1 68.87.64.150 68.87.75.198
TCP: Interfaces\{8A5D8A69-29F6-4003-AAEF-FB5DB02D3DF0} : DhcpNameServer = 192.168.2.1 68.87.64.150 68.87.75.198
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\brcl461o.default\
FF - component: c:\program files\virtual firefox\extensions\fi@dictionaries.addons.mozilla.org\platform\winnt_x86-msvc\components\myspellext.dll
FF - plugin: c:\program files\microsoft silverlight\2.0.40115.0\npctrlui.dll
.
============= SERVICES / DRIVERS ===============
.
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-5 297168]
R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;c:\windows\system32\drivers\dtsoftbus01.sys [2011-10-16 232512]
R1 FSLX;FSLX;c:\windows\system32\drivers\fslx.sys [2008-7-11 191872]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-8-18 7390560]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
R2 cpuz135;cpuz135;c:\windows\system32\drivers\cpuz135_x32.sys [2011-7-3 21992]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-18 366152]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2011-7-2 576024]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-5-27 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 27216]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-10-18 22216]
S0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]
S0 bsobi;bsobi;c:\windows\system32\drivers\hqshyyby.sys [2011-10-18 54016]
S1 oxpar;%OXPAR.SVCDESC%;c:\windows\system32\drivers\oxpar.sys [2011-7-2 80128]
S3 MBAMSwissArmy;MBAMSwissArmy;\??\c:\windows\system32\drivers\mbamswissarmy.sys --> c:\windows\system32\drivers\mbamswissarmy.sys [?]
S3 oxmf;OXPCI Bus enumerator;c:\windows\system32\drivers\oxmf.sys [2011-7-2 21888]
S3 Oxmfuf;Filter driver for OX16PCI95x ports;c:\windows\system32\drivers\oxmfuf.sys [2011-7-2 5888]
S3 oxser;OX16C95x Serial port driver;c:\windows\system32\drivers\oxser.sys [2011-7-2 70784]
.
=============== Created Last 30 ================
.
2011-10-18 12:47:51 54016 ----a-w- c:\windows\system32\drivers\hqshyyby.sys
2011-10-18 06:21:10 -------- d-----w- c:\documents and settings\administrator\application data\Malwarebytes
2011-10-18 06:21:05 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-10-18 06:21:01 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-18 06:21:01 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-17 01:20:00 139656 ------w- c:\windows\system32\dllcache\rdpwd.sys
2011-10-17 01:19:48 10496 ------w- c:\windows\system32\dllcache\ndistapi.sys
2011-10-17 00:57:59 -------- d-----w- C:\Westwood
2011-10-17 00:52:31 232512 ----a-w- c:\windows\system32\drivers\dtsoftbus01.sys
2011-10-17 00:52:20 -------- d-----w- c:\program files\DAEMON Tools Lite
2011-10-17 00:52:08 -------- d-----w- c:\documents and settings\administrator\application data\DAEMON Tools Lite
2011-10-17 00:51:44 -------- d-----w- c:\documents and settings\all users\application data\DAEMON Tools Lite
2011-10-16 23:38:40 -------- d-----w- c:\program files\PowerISO
2011-09-09 09:12:13 599040 ------w- c:\windows\system32\dllcache\crypt32.dll
.
==================== Find3M ====================
.
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-10 02:42:24 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-07-02 11:06:18 315392 ----a-w- c:\windows\HideWin.exe
2011-06-24 14:10:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-21 18:18:34 81920 ----a-w- c:\windows\system32\ieencode.dll
2011-06-21 18:18:34 667136 ----a-w- c:\windows\system32\wininet.dll
2011-06-21 18:18:34 61952 ----a-w- c:\windows\system32\tdc.ocx
2011-06-21 12:58:45 369664 ----a-w- c:\windows\system32\html.iec
.
============= FINISH: 14:03:49.17 ===============


and here is the attach:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 7/2/2011 4:16:26 AM
System Uptime: 9/18/2011 12:46:29 PM (2 hours ago)
.
Motherboard: PEGATRON CORPORATION | | 2A73h
Processor: Intel Pentium III Xeon processor | CPU 1 | 2533/1066mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 137 GiB total, 117.073 GiB free.
D: is FIXED (NTFS) - 12 GiB total, 7.981 GiB free.
E: is CDROM (CDFS)
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is FIXED (NTFS) - 1863 GiB total, 566.773 GiB free.
K: is CDROM ()
L: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1: 7/2/2011 4:16:29 AM - System Checkpoint
RP2: 7/5/2011 4:36:57 PM - System Checkpoint
RP3: 7/6/2011 10:54:55 PM - Software Distribution Service 3.0
RP4: 7/6/2011 11:00:50 PM - Software Distribution Service 3.0
RP5: 7/6/2011 11:17:20 PM - Software Distribution Service 3.0
RP6: 7/6/2011 11:35:56 PM - Software Distribution Service 3.0
RP7: 7/7/2011 12:04:51 AM - Installed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
RP8: 7/7/2011 12:04:58 AM - Installed AVG 2011
RP9: 7/7/2011 12:05:12 AM - Installed AVG 2011
RP10: 7/7/2011 1:21:47 AM - Software Distribution Service 3.0
RP11: 7/9/2011 9:40:57 PM - Installed Windows XP WgaNotify.
RP12: 7/9/2011 9:42:51 PM - Software Distribution Service 3.0
RP13: 7/9/2011 9:46:02 PM - Removed AVG 2011
RP14: 7/9/2011 9:47:33 PM - Removed AVG 2011
RP15: 7/9/2011 9:53:33 PM - avast! Free Antivirus Setup
RP16: 7/10/2011 2:11:09 AM - Software Distribution Service 3.0
RP17: 7/13/2011 12:02:08 AM - Software Distribution Service 3.0
RP18: 7/30/2011 9:42:15 PM - Installed Steam
RP19: 7/30/2011 10:04:37 PM - Installed DirectX
RP20: 7/30/2011 11:16:55 PM - Installed DirectX
RP21: 8/1/2011 2:13:44 AM - avast! Free Antivirus Setup
RP22: 8/1/2011 2:20:03 AM - Installed AVG 2011
RP23: 8/1/2011 2:20:21 AM - Installed AVG 2011
RP24: 8/5/2011 1:39:00 AM - Removed AVG 2011
RP25: 8/5/2011 1:40:21 AM - Removed AVG 2011
RP26: 9/4/2011 7:30:32 PM - System Checkpoint
RP27: 9/14/2011 6:58:51 PM - System Checkpoint
RP28: 9/15/2011 8:33:49 PM - System Checkpoint
RP29: 10/17/2011 12:57:34 AM - Software Distribution Service 3.0
RP30: 10/18/2011 8:54:58 AM - Installed AVG 2011
RP31: 10/18/2011 8:55:14 AM - Installed AVG 2011
RP32: 9/18/2011 1:47:11 PM - System Checkpoint
.
==== Installed Programs ======================
.
Adobe Flash Player 10 ActiveX
Adobe Flash Player Plugin
Altiris Software Virtualization Agent
Altitude
Audacity 1.3.10 (Unicode)
AVG 2011
Combined Community Codec Pack 2011-06-26
Command & Conquer Red Alert 2
Command && Conquer Red Alert 2 - Yuri's Revenge
CPUID CPU-Z 1.58
DAEMON Tools Lite
Greed Corp
High Definition Audio Driver Package - KB888111
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB952117-v2)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
HP Backup and Recovery Manager
HP Help and Support
Intel(R) Graphics Media Accelerator Driver
Java(TM) 6 Update 7
Malwarebytes' Anti-Malware version 1.51.2.1300
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Silverlight
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox (2.0.0.15)
Mozilla Firefox 5.0 (x86 en-US)
MSXML 6.0 Parser (KB933579)
PDF Complete
PowerISO
Realtek High Definition Audio Driver
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2530548)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544521)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2559049)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982665)
Shatter
Steam
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2616676)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
WebFldrs XP
Westwood Shared Internet Components
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows XP Service Pack 3
.
==== Event Viewer Messages From Past Week ========
.
10/16/2011 9:19:23 PM, error: W32Time [34] - The time service has detected that the system time needs to be changed by -2592006 seconds. The time service will not change the system time by more than -54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com (ntp.m|0x1|192.168.2.11:123->65.55.59.54:123) is working properly.
.
==== End Of File ===========================



thanks so much again for your help
-jim
jim310
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Posts: 1
Joined: September 18th, 2011, 1:59 pm
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Re: Antivirus no longer works

Unread postby deltalima » September 21st, 2011, 3:30 pm

Checking you log - back soon.
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Re: Antivirus no longer works

Unread postby deltalima » September 21st, 2011, 3:39 pm

Hi jim310,

Welcome to the forum.

Before we continue, please ensure the computer date and time are correct.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Please note the following:
  • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • Please do not run any scans or make any changes to the system unless I ask you too.
  • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.
  • If after 3 days you have not responded to this topic, it will be closed, and you will need to start a new one.
  • It's often worth reading through these instructions and printing them for ease of reference.
  • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  • Please reply to this thread. Do not start a new topic.

Pleae let me know what Altiris Software Virtualization Agent software is used for.

CKScanner

  • Please download CKScanner from here to your Desktop.
  • Make sure that CKScanner.exe is on the your Desktop before running the application!
  • Double-click on CKScanner.exe and click Search For Files.
  • After a very short time, when the cursor hourglass disappears, click Save List To File.
  • A message box will verify the file saved
  • Double-click on the CKFiles.txt icon on your Desktop and copy/paste the contents in your next reply.

Next

  • Please download this tool from Microsoft.
  • Double click on MGADiag.exe to run it.
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in the window.
  • Save this file and copy/paste it in your next reply.

Please let me know if the computer is used for home or for business use.
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Re: Antivirus no longer works

Unread postby deltalima » September 24th, 2011, 3:57 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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