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Google Redirect

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Re: Google Redirect

Unread postby deltalima » September 19th, 2011, 9:53 am

Hi allison.geers,

Please download aswMBR and save it to your Desktop.

  • Right click aswMBR.exe and select " Run as administrator " to run it.
  • Click the Scan button.
  • After a short while when the scan reports "Scan finished successfully", click Save log & save the log to your desktop.
  • Click OK > Exit.
  • Note: Do not attempt to fix anything at this stage!
  • Two files will be created, aswMBR.txt & a file named MBR.dat.
  • MBR.dat is a backup of the MBR(master boot record), do not delete it..
  • I strongly suggest you keep a copy of this backup stored on an external device.
  • Copy & Paste the contents of aswMBR.txt into your next reply.
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Re: Google Redirect

Unread postby allison.geers » September 20th, 2011, 8:21 am

aswMBR version 0.9.8.986 Copyright(c) 2011 AVAST Software
Run date: 2011-09-20 08:10:35
-----------------------------
08:10:35.708 OS Version: Windows x64 6.1.7601 Service Pack 1
08:10:35.708 Number of processors: 2 586 0x1706
08:10:35.710 ComputerName: ALLISONRENEE-PC UserName: Allison
08:10:37.641 Initialize success
08:11:19.791 AVAST engine defs: 11092000
08:11:23.475 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
08:11:23.477 Disk 0 Vendor: ST9320320AS 0303 Size: 305245MB BusType: 11
08:11:23.519 Disk 1 \Device\Harddisk1\SR0 -> \Device\SdBus-0
08:11:23.522 Disk 1 Vendor: ( Size: 1882MB BusType: 12
08:11:25.586 Disk 0 MBR read successfully
08:11:25.594 Disk 0 MBR scan
08:11:25.608 Disk 0 Windows 7 default MBR code
08:11:25.612 Service scanning
08:11:30.614 Modules scanning
08:11:30.618 Disk 0 trace - called modules:
08:11:30.639 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
08:11:30.643 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004c18060]
08:11:30.647 3 CLASSPNP.SYS[fffff8800195943f] -> nt!IofCallDriver -> [0xfffffa80046bf520]
08:11:30.988 5 ACPI.sys[fffff88000f557a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa80046d61f0]
08:11:33.346 AVAST engine scan C:\Windows
08:11:38.221 AVAST engine scan C:\Windows\system32
08:16:13.168 AVAST engine scan C:\Windows\system32\drivers
08:16:35.386 AVAST engine scan C:\Users\Allison
08:20:47.507 Disk 0 MBR has been saved successfully to "C:\Users\Allison\Desktop\MBR.dat"
08:20:47.515 The log file has been saved successfully to "C:\Users\Allison\Desktop\aswMBR.txt"
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Re: Google Redirect

Unread postby deltalima » September 20th, 2011, 2:12 pm

Hi allison.geers,

Please let me know if you are connected to the Internet through a router or if you have more than 1 way to connect (e.g. cable, ADSL, 3G)
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Re: Google Redirect

Unread postby allison.geers » September 21st, 2011, 1:02 am

Router
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Re: Google Redirect

Unread postby deltalima » September 21st, 2011, 3:32 am

Hi allison.geers,

Please follow the instructions here to set you computer to use OpenDNS.

Now Reboot and let me know if the browser redirects have stopped.
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Re: Google Redirect

Unread postby allison.geers » September 23rd, 2011, 12:25 am

I cannot type words in only numbers.
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Re: Google Redirect

Unread postby deltalima » September 23rd, 2011, 3:39 am

Hi allison.geers,

I cannot type words in only numbers.


That is correct, please enter the numbers as shown in the diagram.
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Re: Google Redirect

Unread postby allison.geers » September 23rd, 2011, 8:18 am

The redirects have not stopped after entering the numbers and rebooting.
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Re: Google Redirect

Unread postby deltalima » September 23rd, 2011, 8:24 am

OK, please use the same instructions to set back to Obtain DNS server address automatically then let me know when complete.
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Re: Google Redirect

Unread postby allison.geers » September 24th, 2011, 3:28 pm

Changed it back.
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Re: Google Redirect

Unread postby deltalima » September 24th, 2011, 3:38 pm

Hi allison.geers,

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here to run the scan.
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
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Re: Google Redirect

Unread postby deltalima » September 27th, 2011, 3:22 pm

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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