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Trouble removing Key Mouse Genie

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Re: Trouble removing Key Mouse Genie

Unread postby deltalima » September 12th, 2011, 4:00 am

I did the scan but after several hours and after scanning 770k files it was only at 18% so i dont know if there was something wrong or what.


The scan is very thorough and can take many hours. Please leave running over night if possible to allow it to complete.
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Re: Trouble removing Key Mouse Genie

Unread postby wall » September 13th, 2011, 8:29 pm

okay heres he panda log also just looked at my downloads and that OYQHWUUR.EXE was actually gmer


;***********************************************************************************************************************************************************************************
ANALYSIS: 2011-09-13 20:28:33
PROTECTIONS: 1
MALWARE: 6
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
Kaspersky Anti-Virus 11.0.2.556 Yes Yes
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No c:\documents and settings\administrator\cookies\x8qg0pow.txt
00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No c:\documents and settings\administrator\cookies\k63ix2o4.txt
00145457 Cookie/FastClick TrackingCookie No 0 Yes No c:\documents and settings\administrator\cookies\jr5wherb.txt
00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No c:\documents and settings\administrator\cookies\xghzorar.txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No c:\documents and settings\administrator\cookies\6flagb0r.txt
00169190 Cookie/Advertising TrackingCookie No 0 Yes No c:\documents and settings\administrator\cookies\irvwn3g6.txt
;===================================================================================================================================================================================
SUSPECTS
Sent Location
;===================================================================================================================================================================================
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description
;===================================================================================================================================================================================
;===================================================================================================================================================================================
wall
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Re: Trouble removing Key Mouse Genie

Unread postby deltalima » September 14th, 2011, 3:04 am

Hi wall,

Now that you are clean, please follow these steps in order to keep your computer clean and secure.

Update Adobe Reader

  • You should Download and Install the newest version of Adobe Reader for reading pdf files.
  • Older versions may have vulnerabilities that malware can use to infect your system.
  • Go Here to download and install Adobe Reader X (10.0.3).
  • Note: remember to Uncheck Free McAfee® Security Scan Plus (optional)

Update Java Runtime

You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 27.
  • Download the latest version of Java Runtime Environment (JRE) 6 Here
  • Scroll down to where it says "JDK 6 Update 27 (JDK or JRE)"
  • Click the orange Download JRE button to the right
  • Select the Windows platform from the dropdown menu
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh
  • Click on the link to download Windows Offline Installation & save the file to your desktop
  • Close any programs you may have running - especially your web browser
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions
  • Reboot your computer once all Java components are removed
  • Then from your desktop double-click on jre-6u27-windows-i586-p.exe to install the newest version


Remove GMER

Delete the GMER icon from your desktop.

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

Create a new, clean System Restore point which you can use in case of future system problems:
  • Press Start >> All Programs >> Accessories >>System Tools >> System Restore
  • Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
  • Now remove old, infected System Restore points:
  • Next click Start >> Run and type cleanmgr in the box and press OK
  • Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
  • Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
  • Press OK and Yes to confirm

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
You should upgrade Internet Explorer to version 8.
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.

Here are some additional utilities that will enhance your safety


Happy surfing and stay clean!
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Re: Trouble removing Key Mouse Genie

Unread postby wall » September 14th, 2011, 1:22 pm

Alright, thank you so much
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Re: Trouble removing Key Mouse Genie

Unread postby deltalima » September 14th, 2011, 1:53 pm

You're welcome!

Glad we could help.
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Re: Trouble removing Key Mouse Genie

Unread postby deltalima » September 14th, 2011, 1:54 pm

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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