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Malware Removal Instructions

Gateway Laptop / Vista

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Gateway Laptop / Vista

Unread postby cdmccreary » September 3rd, 2011, 9:49 pm

My whole family's computers, I am finding, are probably infected with viruses. I ran a Dr Web check on this Gateway Desktop and it found Win32.HLLW.Autoruner.origin in a dll called "JWPen.dll". I tried moving it to quarantine, it would not go (probably UAC problem). Then I tried renaming it and it "disappeared". No trace of the file is left. So I suspect somethings up. And here I thought I was clean...

Now going to malwareremoval.com in Firefox browser leaves me waiting (it will never come up) so I have to use IE 8.0

So here is the necessary files.

Thank you,


DDS.scr output

Code: Select all
DDS (Ver_2011-08-26.01) - NTFSx86 
Internet Explorer: 8.0.6001.18904  BrowserJavaVersion: 1.6.0_27
Run by charles at 20:29:45 on 2011-09-03
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.3062.1894 [GMT -5:00]
AV: Doctor Web Anti-Virus *Enabled/Updated* {6CC6AE29-BD86-6306-5444-113FA6A626D8}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Doctor Web Anti-Virus *Enabled/Updated* {D7A74FCD-9BBC-6C88-6EF4-2A4DDD216C65}
FW: Dr.Web Firewall *Enabled* {54FD2F0C-F7E9-625E-7F1B-B80A587561A3}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Doctor Web\Scanning Engine\dwengine.exe
C:\Program Files\ContentWatch\Internet Protection\cwsvc.exe
C:\Program Files\DrWeb\frwl_svc.exe
C:\Windows\system32\svchost.exe -k HsfXAudioService
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\Doctor Web\Scanning Engine\dwengine.exe
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Camera Assistant Software for Gateway\traybar.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\ContentWatch\Internet Protection\cwtray.exe
C:\Program Files\DrWeb\spiderml.exe
C:\Program Files\DrWeb\spideragent.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\Camera Assistant Software for Gateway\CEC_MAIN.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\DrWeb\frwl_notify.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.msn.com
uDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=ODT&Br=GTW&Loc=ENG_US&Sys=PTB&M=T-6321
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=ODT&Br=GTW&Loc=ENG_US&Sys=PTB&M=T-6321
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=ODT&Br=GTW&Loc=ENG_US&Sys=PTB&M=T-6321
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=ODT&Br=GTW&Loc=ENG_US&Sys=PTB&M=T-6321
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [msnmsgr] "c:\program files\msn messenger\msnmsgr.exe" /background
uRun: [Qnext] "c:\program files\qnext\qnext.exe" pause=30000
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [IncrediMail] c:\program files\incredimail\bin\IncMail.exe /c
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Camera Assistant Software] "c:\program files\camera assistant software for gateway\traybar.exe"
mRun: [NapsterShell] c:\program files\napster\napster.exe /systray
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [HWTablet KeyPlus] c:\windows\system32\HWKeyPlus.exe
mRun: [HWTablet Service] c:\windows\system32\HWTabTray.exe
mRun: [cwcptray] c:\program files\contentwatch\internet protection\cwtray.exe
mRun: [SpIDerMail] "c:\program files\drweb\spiderml.exe" -autorun
mRun: [Dr.Web Firewall] "c:\program files\drweb\frwl_notify.exe"
mRun: [SpIDerAgent] "c:\program files\drweb\SpIDerAgent.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [CWPhoenixApp] c:\program files\contentwatch\internet protection\updater\Phoenix.exe /r
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\WinPatrol.exe -expressboot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\users\charles\appdata\roaming\micros~1\windows\startm~1\programs\startup\captur~1.lnk - c:\program files\capturewiz\pro\CaptureWiz.exe
StartupFolder: c:\users\charles\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hanvon~1.lnk - c:\hanvon_soft\hwshell.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK.EXE
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\ssv.dll
LSP: c:\program files\drweb\drwebsp.dll
LSP: c:\windows\system32\cwalsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://freetrial2.webex.com/client/T27LB/webex/ieatgpc1.cab
TCP: DhcpNameServer =
TCP: Interfaces\{BC1AB20A-233A-456C-A3D0-AC58033DAC70} : DhcpNameServer =
================= FIREFOX ===================
FF - ProfilePath - c:\users\charles\appdata\roaming\mozilla\firefox\profiles\ur92008q.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=GM2TDF&PC=GM2TDF&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.infowars.com
FF - prefs.js: keyword.URL - hxxp://mystart.incredimail.com/?loc=ff_address_bar_im2_test_v2&search=
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\users\charles\appdata\locallow\unity\webplayer\loader\npUnity3D32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Dr.Web anti-virus link checker: {6614d11d-d21d-b211-ae23-815234e1ebb5} - %profile%\extensions\{6614d11d-d21d-b211-ae23-815234e1ebb5}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
============= SERVICES / DRIVERS ===============
R0 DwProt;DrWeb Protection;c:\windows\system32\drivers\dwprot.sys [2010-8-9 139640]
R0 SpiderG3;DrWeb file system scanner;c:\windows\system32\drivers\spiderg3.sys [2010-8-9 109560]
R1 DRWEBAF;DrWEB Firewall Application Filter;c:\windows\system32\drivers\drwebaf.sys [2010-8-9 84728]
R1 SASDIFSV;SASDIFSV;c:\users\charles\appdata\local\temp\sas_selfextract\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\users\charles\appdata\local\temp\sas_selfextract\saskutil.sys [2010-5-10 67656]
R2 CwAltaService20;ContentWatch;c:\program files\contentwatch\internet protection\cwsvc.exe [2010-7-26 2100544]
R2 DrWebEngine;Dr.Web Scanning Engine (DrWebEngine);c:\program files\common files\doctor web\scanning engine\dwengine.exe [2010-6-21 1771864]
R2 DrWebFWSvc;Dr.Web Firewall Service;c:\program files\drweb\frwl_svc.exe [2010-8-11 2267120]
R2 HsfXAudioService;HsfXAudioService;c:\windows\system32\svchost.exe -k HsfXAudioService [2008-1-20 21504]
R2 HYRDBios;HYRDBios;c:\windows\system32\drivers\HYRDBios.sys [2010-2-17 5632]
R2 MSSQL$SOSHOME309;SQL Server (SOSHOME309);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2008-8-5 29184016]
R3 DrWebPF;DrWeb Packet Filter Driver;c:\windows\system32\drivers\drwebpf.sys [2010-8-9 72568]
R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187B.sys [2009-6-10 347648]
R3 VHWDrawing;HanWang Drawing Tablet;c:\windows\system32\drivers\HWDrawing.sys [2010-2-17 6400]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S3 NETw2v32;Intel(R) PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
=============== Created Last 30 ================
2011-09-03 03:41:31	404640	----a-w-	c:\windows\system32\FlashPlayerCPLApp.cpl
2011-09-02 21:14:35	749832	----a-w-	c:\programdata\microsoft\ehome\packages\mcespotlight\mcespotlight\SpotlightResources.dll
==================== Find3M  ====================
2011-09-03 03:08:56	472808	----a-w-	c:\windows\system32\deployJava1.dll
2011-07-07 11:21:29	139640	----a-w-	c:\windows\system32\drivers\dwprot.sys
2011-07-05 09:57:54	109560	----a-w-	c:\windows\system32\drivers\spiderg3.sys
============= FINISH: 20:32:18.49 ===============


Code: Select all
DDS (Ver_2011-08-26.01)
Microsoft® Windows Vista™ Home Premium 
Boot Device: \Device\HarddiskVolume2
Install Date: 2/9/2010 1:31:57 AM
System Uptime: 9/3/2011 5:00:22 PM (3 hours ago)
Motherboard: Gateway |  |         
Processor: Intel(R) Pentium(R) Dual  CPU  T2390  @ 1.86GHz | U2E1 | 1867/mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 138 GiB total, 20.164 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 4.515 GiB free.
==== Disabled Device Manager Items =============
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0000
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #3
PNP Device ID: ROOT\*ISATAP\0000
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: MAC Bridge Miniport
Manufacturer: Microsoft
Name: MAC Bridge Miniport
Service: BridgeMP
==== System Restore Points ===================
==== Installed Programs ======================
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.2.5
Adobe Shockwave Player 11.5
AGEIA PhysX v7.11.13
AllyCAD 2010 Home Release 5
Apple Application Support
Apple Software Update
Browser Address Error Redirector
Camera Assistant Software for Gateway
CaptureWizPro 4.40
Corel Painter 11
Corel Painter 11 - ICA
Corel Painter 11 - IPM
Crystal Reports Basic Runtime for Visual Studio 2008
Dr.Web anti-virus for Windows Pro 6.0 (x86)
Gateway Recovery Center Installer
GDR 3073 for SQL Server Database Services 2005 ENU (KB954606)
Hanvon soft
HDAUDIO Soft Data Fax Modem with SmartCP
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
IconHandler 32 bit
IDT Audio
IncrediMail 2.0
Intel(R) Graphics Media Accelerator Driver
Intel(R) Matrix Storage Manager
Java Auto Updater
Java(TM) 6 Update 27
JumpStart Advanced 6th Grade
KWorld Editing Device Driver
KWorld USB 2860 Device Driver
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft Access 2000 Runtime
Microsoft Games for Windows - LIVE Redistributable
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (SOSHOME309)
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Mozilla Firefox (3.5.16)
MP3 WAV Converter 4.13
Net Nanny Parental Controls 6.0
Norton Security Scan
OpenOffice.org 3.0
Opera 10.53
PhotoMail Maker
PhotoNow! 1.0
Power2Go 5.0
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista
Realtek USB 2.0 Card Reader
REALTEK USB Wireless LAN Driver
RollerCoaster Tycoon 2
RollerCoaster Tycoon 2: Time Twister
RollerCoaster Tycoon® 3
Spelling Dictionaries Support For Adobe Reader 8
Switched-On Schoolhouse 2009 - Home Edition
Switched-On Schoolhouse 2009 - Home Edition Database
Synaptics Pointing Device Driver
Tablet Driver
Tux Paint 0.9.21
Tux Paint Stamps 2009-06-28
Unity Web Player
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Windows Live ID Sign-in Assistant
WinZip 14.5
==== Event Viewer Messages From Past Week ========
9/3/2011 5:01:05 PM, Error: Service Control Manager [7000]  - The Parallel port driver service failed to start due to the following error:  The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
9/3/2011 3:49:37 PM, Error: Microsoft-Windows-Dhcp-Client [1002]  - The IP address lease for the Network Card with network address 001644C6D6B7 has been denied by the DHCP server (The DHCP Server sent a DHCPNACK message).
8/30/2011 6:24:21 PM, Error: EventLog [6008]  - The previous system shutdown at 5:56:34 PM on 8/30/2011 was unexpected.
8/30/2011 10:02:00 AM, Error: EventLog [6008]  - The previous system shutdown at 10:50:56 PM on 8/29/2011 was unexpected.
8/28/2011 10:22:37 AM, Error: EventLog [6008]  - The previous system shutdown at 10:08:06 AM on 8/28/2011 was unexpected.
8/27/2011 8:40:48 PM, Error: EventLog [6008]  - The previous system shutdown at 5:23:25 PM on 8/27/2011 was unexpected.
==== End Of File ===========================
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Joined: August 9th, 2010, 6:57 pm
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Re: Gateway Laptop / Vista

Unread postby torreattack » September 5th, 2011, 9:16 am

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.

Failure to post replies within 3 days will result in this thread being closed.

Hi cdmccreary and welcome to Malware Removal :)

My name is torreattack, and I will be helping you with your malware problems.

I'm an Undergraduate trainee here, and as such my posts to you have to first be checked by a Teacher, because of this my replies to your posts may be slightly delayed. Please be patient and I'm sure we'll be able to resolve your problems.

Before we start: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
How to back up or transfer your data on a Windows-based computer
Backup your data - Vista
Backup your data - windows 7

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • Remember, absence of symptoms does not mean the infection is all gone.
  • Don't attempt to install any new software (other than those I ask you to) until we've got your computer clean.
  • Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process. If your defensive programmes warn you about any of those tools, be assured that they are not infected, and are safe to use.
If you can do these things, everything should go smoothly.
  • If you're using XP, you'll need Administrator privileges to perform the fixes. (XP accounts are Administrator by default)
  • If you're using Vista or Windows7, it will be necessary to right click all tools we use and select ----> Run as Administrator
It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

I am currently reviewing your log and will return, as soon as possible, with additional instructions.

Thank you for your patience.
Retired Graduate
Posts: 940
Joined: July 27th, 2008, 1:36 am

Re: Gateway Laptop / Vista

Unread postby torreattack » September 6th, 2011, 6:11 pm

Hi cdmccreary:

1. Vista Advice
Please Note:
The programs I ask you to run need to be run in Administrator Mode by... Right clicking the program file & selecting: Run as Administrator.
Additionally, the built-in User Account Control (UAC) utility, if enabled, may prompt you for permission to run the program.
When prompted, please select: Allow. Reference: User Account Control (UAC) and Running as Administrator

2. Create a System Restore Point (Vista)
  1. Right-click on Computer ... select Properties.
  2. In the left pane under Tasks ... click System protection.
    If UAC prompts for an administrator password or approval, type the password or give your "permission to continue".
  3. Select System Protection ...then choose Create.
  4. In the System Restore dialog box, type a description for the restore point ... click Create, again.
    A window will pop up with "The Restore Point was created successfully" confirmation message.
  5. Click OK ...then close the System Restore dialog.
Unless you use some other method to create system restore points...
Please leave the System Restore function "turned on" until we are finished and I give you the 'all clean' sign.

If you have successfully created a System Restore Point...we can proceed.
If you have NOT successfully created a System Restore Point...do not go any further!
Please post back so we can determine why it was unsuccessful.

3. Malwarebytes' Anti-Malware (MBAM)

As you have Malwarebytes' Anti-Malware installed on your computer. Could you please do a scan using these settings:
  • Open Malwarebytes' Anti-Malware
  • Select the Update tab
  • Click Check for Updates
  • After the update have been completed, Select the Scanner tab.
  • Select Perform Quick scan, then click on Scan
  • When done, you will be prompted. Click OK. If Items are found, then click on Show Results
  • Check all items then click on Remove Selected
  • After it has removed the items, Notepad will open. Please post this log in your next reply.

Note: MBAM may ask to reboot your computer so it can continue with the removal process, please do so immediately.
Failure to reboot will prevent MBAM from removing all the malware.

4. ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.
Note: If you are using Windows Vista or Windows 7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  • First please Disable any Antivirus you have active, as shown in This topic.
  • Note: Don't forget to re-enable it after the scan.
  • Next hold down Control then click on the following link to open a new window to ESET online scannner
  • Then click on Run ESET Online Scanner
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on Start.
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on Start.
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on Finish.
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

5. RSIT (Random's System Information Tool)
Please download RSIT by random/random... and save it to your desktop.
  • Right click on RSIT.exe and select "Run As Administrator" to run it. If Windows UAC prompts you, please allow it.
  • Please read the disclaimer... click on Continue.
  • RSIT will start running. When done... 2 logs files...will be produced.
  • The first one, "log.txt", << will be maximized
  • The second one, "info.txt", << will be minimized.
Please post both... "log.txt" and "info.txt", file contents in your next reply.
(These logs can be lengthy, so post 1 log per reply please.)

6. Checklist
Please post:
  • mbam-log-date (time).txt
  • Eset online scanning result
  • New RSIT log
  • An update on your problems

Retired Graduate
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Re: Gateway Laptop / Vista

Unread postby cdmccreary » September 9th, 2011, 6:04 pm

1. I created a restore point.
2. MBAM Finish and deleted.
3. ESET Never seems to finish.

Do you just want the MBAM report?
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Posts: 32
Joined: August 9th, 2010, 6:57 pm

Re: Gateway Laptop / Vista

Unread postby torreattack » September 11th, 2011, 4:31 am

Hi cdmccreary:

MBAM Finish and deleted.

What do you mean? Did the scan found malware and the malware had been removed?

Do you just want the MBAM report?

Yes, please attach it.

ESET Never seems to finish.

Never mind, let's try another.

You did not post the RSIT log as requested. Please follow the instructions carefully, when you overlooked some instructions, it may cause a lot of problem and even make your computer not able to boot. You may use the checklist to double check the logs that you need to post. Please also remember about the 3 days rule.

Now, please carry out these steps.

1. Please post previous MBAM log.

2. TFC
  • Please download TFC by Old Timer to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Right click TFC.exe and select "Run as administrator" to run the program.
  • Click the Start button in the bottom left of TFC
  • If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It should not take longer than a couple of minutes , and may only take a few seconds. Only if needed will you be prompted to reboot.

3. Panda ActiveScan
Vista - W7 users:
Close your browser, right-click on the IE icon on the Start Menu or Quick Launch and select "Run as Administrator".

Please go to Panda ActiveScan © Panda Security... to perform a free online scan.
You must use Internet Explorer as the scan requires ActiveX.
  1. Click on the Scan your PC now button.
    A new window will open.
  2. Make sure the "Full scan" scan type is CHECKED.
  3. Press the "Scan Now" button.
  4. You will be prompted to install an ActiveX module. Please allow it.
    If your browser blocks pop-ups, you may see a bar at the top of the window asking you to click, to allow ... please allow it.
    Panda Active scan will update itself... this may also be a pop-up...please allow also.
  5. Once the program is updated, it will begin to scan your computer. This will take a long time, so be patient, let it run.
  6. Once done, click on Export to:... save it to your Desktop.
  7. A file named "ActiveScan.txt" will be created on your desktop.
  8. Please copy and paste the contents of the ActiveScan.txt file in your next reply.

4. RSIT (Random's System Information Tool)
Please download RSIT by random/random... and save it to your desktop.
  • Right click on RSIT.exe and select "Run As Administrator" to run it. If Windows UAC prompts you, please allow it.
  • Please read the disclaimer... click on Continue.
  • RSIT will start running. When done... 2 logs files...will be produced.
  • The first one, "log.txt", << will be maximized
  • The second one, "info.txt", << will be minimized.
Please post both... "log.txt" and "info.txt", file contents in your next reply.
(These logs can be lengthy, so post 1 log per reply please.)

5. Checklist
Please post:
  • mbam-log-date (time).txt
  • kaspersky online scanning result
  • New RSIT log
  • An update on your problems

Retired Graduate
Posts: 940
Joined: July 27th, 2008, 1:36 am

Re: Gateway Laptop / Vista

Unread postby deltalima » September 14th, 2011, 8:40 am

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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Posts: 7614
Joined: February 28th, 2009, 4:38 pm
Location: UK
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