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Can't open Internet Explorer

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Can't open Internet Explorer

Unread postby atlmsl » August 31st, 2011, 7:42 pm

I just got help on this forum with a google redirect problem and now I can't open internet explorer and various other programs. I was trying to update the anti-virus per advice on this forum and I must have had some malware disguised as windows security. This is my girlfriend's computer so I'm not sure what she had on here before as far as anti-virus is concerned. A "virus scan" pops up and says I'm infected with various viruses. I cannot open IE regularly or as administrator. I am working in safemode currently. Here are the logs from safe mode:

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 9.0.8112.16421
Run by Emily at 19:37:24 on 2011-08-31
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2814.2284 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... io&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... io&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... io&pf=cnnb
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [OE] c:\program files\trend micro\internet security\tmas_oe\TMAS_OEMon.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [AdobeUpdater] "c:\program files\common files\adobe\updater5\AdobeUpdater.exe"
uRun: [Security Protection] c:\programdata\defender.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [utilman] c:\windows\system32\config\systemprofile\appdata\local\utilman.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
dRun: [OE] c:\program files\trend micro\internet security\tmas_oe\TMAS_OEMon.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{A77A7995-D37A-4362-B7B7-C0175079F888} : DhcpNameServer = 192.168.20.10 192.168.10.13
TCP: Interfaces\{F936993B-E4CD-4E81-B03D-8677EFA20460} : DhcpNameServer = 192.168.1.254
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
============= SERVICES / DRIVERS ===============
.
R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;c:\windows\system32\drivers\tmlwf.sys [2008-7-30 145424]
S2 a2AntiMalware;Emsisoft Anti-Malware 5.1 - Service;"c:\program files\emsisoft anti-malware\a2service.exe" --> c:\program files\emsisoft anti-malware\a2service.exe [?]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2011-6-6 64952]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-8-22 136176]
S2 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\blservice.exe --> c:\windows\sminst\BLService.exe [?]
S2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2008-7-30 50256]
S2 TmPfw;Trend Micro Personal Firewall;"c:\program files\trend micro\internet security\tmpfw.exe" --> c:\program files\trend micro\internet security\TmPfw.exe [?]
S2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2010-10-15 36432]
S2 TmProxy;Trend Micro Proxy Service;"c:\program files\trend micro\internet security\tmproxy.exe" --> c:\program files\trend micro\internet security\TmProxy.exe [?]
S2 tmwfp;Trend Micro WFP Callout Driver;c:\windows\system32\drivers\tmwfp.sys [2008-7-30 256528]
S2 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\viewpoint\common\viewpointservice.exe" --> c:\program files\viewpoint\common\ViewpointService.exe [?]
S3 Com4QLBEx;Com4QLBEx;"c:\program files\hewlett-packard\hp quick launch buttons\com4qlbex.exe" --> c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [?]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-8-22 136176]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-5-3 42528]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-08-31 15:45:47 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-08-31 15:38:05 -------- d-----w- c:\users\emily\appdata\roaming\WinPatrol
2011-08-31 15:37:56 -------- d-----w- c:\programdata\InstallMate
2011-08-31 15:37:56 -------- d-----w- c:\program files\BillP Studios
2011-08-31 15:11:59 86528 ----a-w- c:\windows\system32\iesysprep.dll
2011-08-31 13:55:14 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-08-31 10:34:39 -------- d-----w- c:\program files\Windows Portable Devices
2011-08-31 08:08:59 468480 ----a-w- c:\windows\system32\0.40560775380824976.exe
2011-08-30 21:45:19 7152464 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{364f6478-c65c-4108-a513-c529491dc75d}\mpengine.dll
2011-08-30 20:38:30 92672 ----a-w- c:\windows\system32\UIAnimation.dll
2011-08-30 20:38:28 3023360 ----a-w- c:\windows\system32\UIRibbon.dll
2011-08-30 20:38:28 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll
2011-08-30 20:36:39 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2011-08-30 20:36:36 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2011-08-30 20:36:36 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2011-08-30 20:36:36 252928 ----a-w- c:\windows\system32\dxdiag.exe
2011-08-30 20:36:36 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2011-08-30 20:36:36 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2011-08-30 20:36:35 519680 ----a-w- c:\windows\system32\d3d11.dll
2011-08-30 20:32:18 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2011-08-30 20:32:17 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2011-08-30 20:32:17 234496 ----a-w- c:\windows\system32\oleacc.dll
2011-08-26 07:27:36 881152 ----a-w- c:\programdata\366.tmp
2011-08-26 07:27:36 864768 ----a-w- c:\programdata\1718.tmp
2011-08-26 07:27:36 855040 ----a-w- c:\programdata\977B.tmp
2011-08-26 07:27:36 855040 ----a-w- c:\programdata\5A8A.tmp
2011-08-26 07:27:36 842240 ----a-w- c:\programdata\defender.exe
2011-08-26 07:27:36 842240 ----a-w- c:\programdata\D8AE.tmp
2011-08-26 07:27:36 842240 ----a-w- c:\programdata\B99B.tmp
2011-08-26 07:27:36 842240 ----a-w- c:\programdata\44F8.tmp
2011-08-26 07:27:36 841728 ----a-w- c:\programdata\8AE0.tmp
2011-08-26 07:27:36 841728 ----a-w- c:\programdata\3044.tmp
2011-08-26 07:27:36 839168 ----a-w- c:\programdata\4F06.tmp
2011-08-25 21:38:29 -------- d-----w- c:\users\emily\appdata\roaming\EurekaLog
2011-08-25 16:19:29 -------- d-----w- c:\program files\Emsisoft Anti-Malware
2011-08-25 15:39:55 -------- d-----w- c:\users\emily\appdata\roaming\Malwarebytes
2011-08-25 15:39:16 -------- d-----w- c:\programdata\Malwarebytes
2011-08-25 15:39:13 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-25 01:17:14 -------- d-----w- c:\users\emily\appdata\local\WindowsUpdate
2011-08-24 07:17:52 2048 ----a-w- c:\windows\system32\tzres.dll
2011-08-23 03:25:41 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-08-23 03:25:41 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-08-23 03:25:40 797696 ----a-w- c:\windows\system32\FntCache.dll
2011-08-23 03:25:40 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-08-23 03:25:40 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-08-23 03:25:40 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-08-23 03:25:38 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-08-23 03:25:38 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-08-23 03:25:38 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-08-23 03:25:37 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-08-23 03:25:37 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-08-23 03:25:37 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-08-23 03:23:07 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-08-23 03:22:26 3602832 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-08-23 03:22:25 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-08-23 03:22:21 905104 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-08-23 03:20:19 231424 ----a-w- c:\windows\system32\msshsq.dll
2011-08-23 03:12:02 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-08-23 02:39:16 -------- d-----w- c:\windows\system32\eu-ES
2011-08-23 02:39:16 -------- d-----w- c:\windows\system32\ca-ES
2011-08-23 02:39:15 -------- d-----w- c:\windows\system32\vi-VN
2011-08-23 02:11:12 -------- d-----w- c:\windows\system32\EventProviders
2011-08-23 00:38:46 -------- d-----w- c:\users\emily\appdata\local\Google
2011-08-16 00:35:41 101720 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-08-16 00:27:43 -------- d-----w- c:\program files\Lavasoft
2011-08-14 23:58:57 877568 ----a-w- c:\programdata\863E.tmp
2011-08-14 23:58:57 854528 ----a-w- c:\programdata\9EED.tmp
2011-08-09 22:38:12 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
.
==================== Find3M ====================
.
2011-08-31 15:12:05 161792 ----a-w- c:\windows\system32\msls31.dll
2011-08-31 15:12:05 1126912 ----a-w- c:\windows\system32\wininet.dll
2011-08-31 15:12:04 76800 ----a-w- c:\windows\system32\SetIEInstalledDate.exe
2011-08-31 15:12:04 74752 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2011-08-31 15:12:02 48640 ----a-w- c:\windows\system32\mshtmler.dll
2011-08-25 20:51:10 185856 ----a-w- c:\windows\system32\drivers\netbt.sys
2011-06-17 16:03:18 375808 ----a-w- c:\windows\system32\winsrv.dll
.
============= FINISH: 19:39:29.35 ===============




.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/30/2008 10:44:01 AM
System Uptime: 8/31/2011 7:22:38 PM (0 hours ago)
.
Motherboard: Wistron | | 360A
Processor: AMD Turion Dual-Core RM-70 | Socket A | 2000/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 176 GiB total, 136.277 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 1.743 GiB free.
E: is CDROM (CDFS)
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0002
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter
PNP Device ID: ROOT\*ISATAP\0002
Service: tunnel
.
==== System Restore Points ===================
.
RP218: 8/31/2011 6:41:18 AM - Windows Update
RP219: 8/31/2011 9:36:25 AM - Installed Adobe Reader X (10.1.0).
RP220: 8/31/2011 9:47:14 AM - Removed Java(TM) 6 Update 5
RP221: 8/31/2011 9:48:28 AM - Removed Java(TM) 6 Update 17
RP222: 8/31/2011 9:53:19 AM - Installed Java(TM) 6 Update 27
RP223: 8/31/2011 11:08:46 AM - Windows Update
RP224: 8/31/2011 11:21:33 AM - Removed HiJackThis
RP226: 8/31/2011 11:29:44 AM - Windows Defender Checkpoint
RP227: 8/31/2011 11:52:50 AM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader X (10.1.0)
Adobe Shockwave Player
AIM 6
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Driver Installation Program
Bonjour
Cards_Calendar_OrderGift_DoMorePlugout
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Compatibility Pack for the 2007 Office system
Conexant HD Audio
CyberLink DVD Suite
Google Toolbar for Internet Explorer
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Help and Support
HP Photosmart Essential 2.5
HP Quick Launch Buttons 6.40 D3
HP Smart Web Printing
HP Total Care Advisor
HP Update
HP User Guides 0110
HP Wireless Assistant
HPNetworkAssistant
HPPhotoSmartDiscLabel_PaperLabel
HPPhotoSmartDiscLabel_PrintOnDisc
HPPhotoSmartDiscLabel_Tattoo
HPPhotoSmartDiscLabelContent1
hpphotosmartdisclabelplugin
HPPhotoSmartPhotobookHolidayPack1
HPPhotoSmartPhotobookModernPack1
HPPhotoSmartPhotobookPlayfulPack1
HPPhotoSmartPhotobookScrapbookPack1
HPPhotoSmartPhotobookWebPack1
HPTCSSetup
iTunes
Java Auto Updater
Java(TM) 6 Update 27
LabelPrint
LightScribe System Software 1.12.33.2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional Edition 2003
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.1
My HP Games
NetWaiting
NVIDIA Drivers
Power2Go
PowerDirector
PSSWCORE
PVSonyDll
QuickPlay SlingPlayer 0.4.6
QuickTime
Realtek USB 2.0 Card Reader
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft Office 2007 System (KB2541012)
Security Update for Microsoft Office Excel 2007 (KB2541007)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Spelling Dictionaries Support For Adobe Reader 8
Synaptics Pointing Device Driver
Trend Micro Internet Security
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01
Viewpoint Media Player
.
==== Event Viewer Messages From Past Week ========
.
8/31/2011 9:34:53 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "2" attempting to start the service MDM with arguments "" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}
8/31/2011 7:24:39 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: spldr tmtdi Wanarpv6
8/31/2011 7:24:39 PM, Error: Service Control Manager [7001] - The Trend Micro Proxy Service service depends on the Trend Micro TDI Driver service which failed to start because of the following error: A device attached to the system is not functioning.
8/31/2011 7:24:39 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
8/31/2011 7:24:29 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/31/2011 7:24:11 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
8/31/2011 7:23:58 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
8/31/2011 7:23:51 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athihvs.dll Error Code: 21
8/31/2011 7:23:50 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
8/31/2011 7:23:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
8/31/2011 6:44:21 AM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 3 time(s).
8/31/2011 6:41:12 AM, Error: Service Control Manager [7031] - The Print Spooler service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
8/31/2011 6:38:25 AM, Error: Service Control Manager [7031] - The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
8/31/2011 4:28:29 PM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The XAudioService service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Viewpoint Manager Service service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Trend Micro Unauthorized Change Prevention Service service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Trend Micro Proxy Service service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Trend Micro Personal Firewall service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Trend Micro Central Control Component service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Recovery Service for Windows service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The NVIDIA Display Driver Service service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Machine Debug Manager service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The hpqwmiex service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Emsisoft Anti-Malware 5.1 - Service service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Cyberlink RichVideo Service(CRVS) service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Com4QLBEx service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Bonjour Service service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:27:33 PM, Error: Service Control Manager [7000] - The Apple Mobile Device service failed to start due to the following error: The system cannot find the file specified.
8/31/2011 4:26:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "2" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
8/31/2011 4:26:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "2" attempting to start the service Com4QLBEx with arguments "" in order to run the server: {DB536E5D-10F7-4B34-B443-140161048E2E}
8/31/2011 4:26:46 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "2" attempting to start the service SfCtlCom with arguments "" in order to run the server: {1A65BAB7-30B1-4FB7-BC13-D00C28FCF605}
8/31/2011 4:26:46 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "2" attempting to start the service hpqwmiex with arguments "" in order to run the server: {F5539356-2F02-40D4-999E-FA61F45FE12E}
8/31/2011 4:26:24 PM, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 192.168.1.2 for the Network Card with network address 0022690FB4BC has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).
8/31/2011 3:29:15 AM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 11 time(s).
8/31/2011 3:13:23 AM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 10 time(s).
8/31/2011 3:13:07 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Remote Access Connection Manager service, but this action failed with the following error: An instance of the service is already running.
8/31/2011 3:05:11 AM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 9 time(s).
8/31/2011 3:02:35 AM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 8 time(s).
8/31/2011 3:01:59 AM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 7 time(s).
8/31/2011 12:23:50 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
8/31/2011 12:23:50 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/31/2011 11:55:54 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "2" attempting to start the service MDM with arguments "" in order to run the server: {B20E899D-B079-479D-A4DC-10F758D9CD9A}
8/31/2011 11:53:56 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/30/2011 5:05:29 PM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 6 time(s).
8/30/2011 5:02:08 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "2" attempting to start the service MDM with arguments "" in order to run the server: {943B6A75-BB5E-41A7-A6D3-A1A5E892B33B}
8/30/2011 3:57:03 PM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 5 time(s).
8/30/2011 3:54:22 PM, Error: Service Control Manager [7034] - The Print Spooler service terminated unexpectedly. It has done this 4 time(s).
8/26/2011 7:31:15 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the service is already running.
8/26/2011 6:08:21 AM, Error: EventLog [6008] - The previous system shutdown at 6:06:47 AM on 8/26/2011 was unexpected.
8/25/2011 9:11:46 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
8/25/2011 5:56:05 PM, Error: Service Control Manager [7000] - The Emsisoft Anti-Malware 5.1 - Service service failed to start due to the following error: Access is denied.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr tdx tmlwf tmtdi Wanarpv6
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The Trend Micro Personal Firewall service depends on the Trend Micro NDIS 6.0 Filter Driver service which failed to start because of the following error: A device attached to the system is not functioning.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
8/25/2011 12:59:42 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
8/25/2011 12:58:57 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service MDM with arguments "" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}
8/25/2011 12:58:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
8/25/2011 12:58:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
8/25/2011 12:35:51 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Health Check Service service to connect.
8/25/2011 12:35:51 PM, Error: Service Control Manager [7000] - The HP Health Check Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/25/2011 12:34:24 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the iPod Service service to connect.
8/25/2011 12:34:24 PM, Error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/25/2011 12:34:24 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
8/25/2011 12:33:56 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Bonjour Service service to connect.
8/25/2011 12:33:56 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.
8/25/2011 12:33:56 PM, Error: Service Control Manager [7000] - The Trend Micro Personal Firewall service failed to start due to the following error: Trend Micro Personal Firewall is not a valid Win32 application.
8/25/2011 12:33:56 PM, Error: Service Control Manager [7000] - The Trend Micro Central Control Component service failed to start due to the following error: Trend Micro Central Control Component is not a valid Win32 application.
8/25/2011 12:33:56 PM, Error: Service Control Manager [7000] - The Bonjour Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/25/2011 12:33:56 PM, Error: Service Control Manager [7000] - The Apple Mobile Device service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
8/25/2011 12:33:50 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "193" attempting to start the service SfCtlCom with arguments "" in order to run the server: {1A65BAB7-30B1-4FB7-BC13-D00C28FCF605}
8/25/2011 12:28:46 PM, Error: Service Control Manager [7031] - The Emsisoft Anti-Malware 5.1 - Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
.
==== End Of File ===========================
atlmsl
Regular Member
 
Posts: 40
Joined: August 25th, 2011, 6:12 pm
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Re: Can't open Internet Explorer

Unread postby Cypher » September 2nd, 2011, 12:14 pm

Hi and welcome back to Malware Removal Forum.
My name is Cypher, and I will be helping you with your malware problems.
This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Absence of symptoms does not mean that everything is clear.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process.
  • Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

It appears this computer has been reinfected since it was last cleaned three days ago.
Lets see what we can do to get it clean again

Vista Advice:
  • All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.
  • Your Operating System in use comes with a inbuilt utility called User Access Control(UAC).
  • When prompted by this with anything I ask you to do carry out please select the option Allow.


Download and Run ComboFix

  • Please download ComboFix from one of the following links.

    Link 1.

    Link 2.

    **IMPORTANT !!! Save ComboFix.exe to your Desktop**
  • Please disable any Antivirus or Firewall you have active, as shown in this topic. Please close all open application windows.
  • Double click on ComboFix.exe & follow the prompts
  • Click on Yes, to continue scanning for malware.
  • When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply
A word of warning: Neither I nor sUBs are responsible for any damage you may cause to your machine by running ComboFix on your own. This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper



Next.

Please download Malwarebytes' Anti-Malware and save to your desktop.

  • Right-click mbam-setup.exe And select " Run as administrator " then follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to:
    Update Malwarebytes' Anti-Malware
    Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform Quick Scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt


Logs/Information to Post in your Next Reply

  • ComboFix.txt.
  • Malwarebytes log.
  • Please give me an update on your computers performance.
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Cypher
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Re: Can't open Internet Explorer

Unread postby atlmsl » September 3rd, 2011, 11:17 pm

Thanks for the reply. I'm out of town for work until Monday and the infected computer is at home. Is it okay if I run the other scans then or do I need to have my girlfriend run them and post the results?
atlmsl
Regular Member
 
Posts: 40
Joined: August 25th, 2011, 6:12 pm

Re: Can't open Internet Explorer

Unread postby Cypher » September 4th, 2011, 5:42 am

Hi atlmsl,
Thanks for the reply.

You're welcome.
I'm out of town for work until Monday and the infected computer is at home. Is it okay if I run the other scans then or do I need to have my girlfriend run them and post the results?
No when you return form work on Monday will do fine, post the requested logs when ready.
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Cypher
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Re: Can't open Internet Explorer

Unread postby atlmsl » September 6th, 2011, 8:21 pm

ComboFix 11-09-06.03 - Emily 09/06/2011 19:11:26.1.2 - x86 NETWORK
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2814.2335 [GMT -4:00]
Running from: c:\users\Emily\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\1718.tmp
c:\programdata\3044.tmp
c:\programdata\366.tmp
c:\programdata\44F8.tmp
c:\programdata\4F06.tmp
c:\programdata\5A8A.tmp
c:\programdata\863E.tmp
c:\programdata\8AE0.tmp
c:\programdata\977B.tmp
c:\programdata\9EED.tmp
c:\programdata\B99B.tmp
c:\programdata\D8AE.tmp
c:\programdata\defender.exe
c:\users\Emily\AppData\Roaming\EurekaLog
c:\windows\assembly\GAC_MSIL\desktop.ini
c:\windows\system32\0.40560775380824976.exe
.
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Service_1cf6efbe
.
.
((((((((((((((((((((((((( Files Created from 2011-08-06 to 2011-09-06 )))))))))))))))))))))))))))))))
.
.
2011-09-06 23:18 . 2011-09-06 23:21 -------- d-----w- c:\users\Emily\AppData\Local\temp
2011-09-06 23:18 . 2011-09-06 23:18 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-08-31 15:45 . 2011-03-12 21:55 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-08-31 15:38 . 2011-08-31 15:38 -------- d-----w- c:\users\Emily\AppData\Roaming\WinPatrol
2011-08-31 15:37 . 2011-08-31 15:42 -------- d-----w- c:\programdata\InstallMate
2011-08-31 15:37 . 2011-08-31 15:37 -------- d-----w- c:\program files\BillP Studios
2011-08-31 15:11 . 2011-08-31 15:11 86528 ----a-w- c:\windows\system32\iesysprep.dll
2011-08-31 14:15 . 2011-08-31 14:15 -------- d-----w- c:\program files\Common Files\Java
2011-08-31 13:55 . 2011-08-31 13:54 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-08-31 13:38 . 2011-08-31 13:38 -------- d-----w- c:\program files\Common Files\Adobe
2011-08-31 13:35 . 2011-08-31 13:35 -------- d-----w- c:\program files\Common Files\Adobe AIR
2011-08-31 10:34 . 2011-08-31 10:34 -------- d-----w- c:\program files\Windows Portable Devices
2011-08-30 21:45 . 2011-08-16 12:48 7152464 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{364F6478-C65C-4108-A513-C529491DC75D}\mpengine.dll
2011-08-30 20:38 . 2009-09-10 02:00 92672 ----a-w- c:\windows\system32\UIAnimation.dll
2011-08-30 20:38 . 2009-09-10 02:01 3023360 ----a-w- c:\windows\system32\UIRibbon.dll
2011-08-30 20:38 . 2009-09-10 02:00 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll
2011-08-30 20:36 . 2009-09-25 01:33 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2011-08-30 20:36 . 2009-09-25 02:10 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2011-08-30 20:36 . 2009-09-25 02:07 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2011-08-30 20:36 . 2009-09-25 02:04 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2011-08-30 20:36 . 2009-09-25 01:33 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2011-08-30 20:36 . 2009-09-25 01:32 252928 ----a-w- c:\windows\system32\dxdiag.exe
2011-08-30 20:36 . 2009-09-25 01:31 519680 ----a-w- c:\windows\system32\d3d11.dll
2011-08-30 20:32 . 2009-10-08 21:07 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2011-08-30 20:32 . 2009-10-08 21:08 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2011-08-30 20:32 . 2009-10-08 21:08 234496 ----a-w- c:\windows\system32\oleacc.dll
2011-08-30 20:11 . 2011-08-30 20:11 -------- d-----w- c:\users\Default\AppData\Local\Microsoft Help
2011-08-25 16:19 . 2011-08-25 22:04 -------- d-----w- c:\program files\Emsisoft Anti-Malware
2011-08-25 15:39 . 2011-08-25 15:39 -------- d-----w- c:\users\Emily\AppData\Roaming\Malwarebytes
2011-08-25 15:39 . 2011-08-25 15:39 -------- d-----w- c:\programdata\Malwarebytes
2011-08-25 15:39 . 2011-08-25 15:44 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-25 01:17 . 2011-08-25 01:17 -------- d-----w- c:\users\Emily\AppData\Local\WindowsUpdate
2011-08-24 07:17 . 2011-07-11 13:25 2048 ----a-w- c:\windows\system32\tzres.dll
2011-08-23 03:25 . 2011-01-20 14:12 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-08-23 03:25 . 2011-01-20 13:47 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-08-23 03:25 . 2011-02-22 13:33 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-08-23 03:25 . 2011-02-22 13:33 797696 ----a-w- c:\windows\system32\FntCache.dll
2011-08-23 03:25 . 2011-01-20 16:08 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-08-23 03:25 . 2011-01-20 16:08 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-08-23 03:25 . 2011-01-20 16:08 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-08-23 03:25 . 2011-01-20 16:08 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-08-23 03:25 . 2011-01-20 14:11 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-08-23 03:25 . 2011-02-22 14:13 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-08-23 03:25 . 2011-01-20 14:28 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-08-23 03:25 . 2011-01-20 14:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-08-23 03:23 . 2011-06-06 10:59 2409784 ----a-w- c:\program files\Windows Mail\OESpamFilter.dat
2011-08-23 03:22 . 2011-06-20 08:54 3602832 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-08-23 03:22 . 2011-06-20 08:54 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-08-23 03:22 . 2011-06-17 20:13 905104 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-08-23 03:20 . 2010-05-04 19:13 231424 ----a-w- c:\windows\system32\msshsq.dll
2011-08-23 03:12 . 2011-05-24 23:14 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-08-23 02:39 . 2011-08-23 02:39 -------- d-----w- c:\windows\system32\ca-ES
2011-08-23 02:39 . 2011-08-23 02:39 -------- d-----w- c:\windows\system32\eu-ES
2011-08-23 02:39 . 2011-08-23 02:39 -------- d-----w- c:\windows\system32\vi-VN
2011-08-23 02:11 . 2011-08-23 02:11 -------- d-----w- c:\windows\system32\EventProviders
2011-08-23 00:38 . 2011-08-25 22:14 -------- d-----w- c:\users\Emily\AppData\Local\Google
2011-08-23 00:38 . 2011-08-23 00:39 -------- d-----w- c:\program files\Google
2011-08-16 00:35 . 2011-08-16 00:35 101720 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-08-16 00:27 . 2011-08-16 00:27 -------- d-----w- c:\program files\Lavasoft
2011-08-16 00:27 . 2011-08-16 04:25 -------- d-----w- c:\programdata\Lavasoft
2011-08-14 23:58 . 2011-08-14 23:58 -------- d-----w- c:\windows\Sun
2011-08-09 22:38 . 2011-07-06 15:31 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-08-25 20:51 . 2010-12-10 21:08 185856 ----a-w- c:\windows\system32\drivers\netbt.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2008-02-26 2289664]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-04-17 1049896]
"QPService"="c:\program files\HP\QuickPlay\QPService.exe" [2008-04-02 468264]
"QlbCtrl.exe"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2008-03-14 202032]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2007-08-22 80896]
"HP Health Check Scheduler"="c:\program files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe" [2008-04-15 70912]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2007-05-08 54840]
"hpWirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2008-04-15 488752]
"UfSeAgnt.exe"="c:\program files\Trend Micro\Internet Security\UfSeAgnt.exe" [2009-10-20 995528]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-11-18 421160]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-06-06 937920]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Sidebar]
2009-04-11 06:28 1233920 ----a-w- c:\program files\Windows Sidebar\sidebar.exe
.
R2 a2AntiMalware;Emsisoft Anti-Malware 5.1 - Service;c:\program files\Emsisoft Anti-Malware\a2service.exe [x]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2011-08-23 136176]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\windows\SMINST\BLService.exe [x]
R2 TmPfw;Trend Micro Personal Firewall;c:\program files\Trend Micro\Internet Security\TmPfw.exe [x]
R2 TmProxy;Trend Micro Proxy Service;c:\program files\Trend Micro\Internet Security\TmProxy.exe [x]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [x]
R3 Com4QLBEx;Com4QLBEx;c:\program files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [x]
R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [2011-08-23 136176]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;c:\windows\system32\DRIVERS\tmlwf.sys [2009-03-03 145424]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-06-06 64952]
S2 tmevtmgr;tmevtmgr;c:\windows\system32\DRIVERS\tmevtmgr.sys [2010-07-05 50256]
S2 tmpreflt;tmpreflt;c:\windows\system32\DRIVERS\tmpreflt.sys [2010-07-30 36432]
S2 tmwfp;Trend Micro WFP Callout Driver;c:\windows\system32\DRIVERS\tmwfp.sys [2009-03-03 256528]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-05-03 42528]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
2008-02-26 21:06 451872 ----a-w- c:\program files\Common Files\LightScribe\LSRunOnce.exe
.
Contents of the 'Scheduled Tasks' folder
.
2011-09-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-08-23 00:38]
.
2011-08-31 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-08-23 00:38]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE= ... io&pf=cnnb
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
.
- - - - ORPHANS REMOVED - - - -
.
HKCU-Run-AdobeUpdater - c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe
HKLM-Run-WinPatrol - c:\program files\BillP Studios\WinPatrol\winpatrol.exe
AddRemove-{718D791F-F4E8-4aa7-98A6-15FDED17BDD0} - c:\program files\Trend Micro\Internet Security\remove.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-09-06 19:23
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\WLANExt.exe
c:\windows\ehome\ehmsas.exe
c:\program files\Windows Media Player\wmpnscfg.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\windows\servicing\TrustedInstaller.exe
.
**************************************************************************
.
Completion time: 2011-09-06 19:30:03 - machine was rebooted
ComboFix-quarantined-files.txt 2011-09-06 23:29
.
Pre-Run: 146,236,309,504 bytes free
Post-Run: 145,926,275,072 bytes free
.
- - End Of File - - 248C329F9954B59ACCC8DD7412D1475C





Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7035

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

9/6/2011 8:07:13 PM
mbam-log-2011-09-06 (20-07-13).txt

Scan type: Quick scan
Objects scanned: 167350
Time elapsed: 6 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\shed\thr1.chm (Malware.Trace) -> Quarantined and deleted successfully.
c:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\plugs\mmc169.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
c:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\plugs\mmc41824975.txt (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
c:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\plugs\mmc41828329.txt (Trojan.Agent.Gen) -> Quarantined and deleted successfully.
c:\Windows\System32\config\systemprofile\AppData\Roaming\Adobe\plugs\mmc66.exe (Trojan.Agent.Gen) -> Quarantined and deleted successfully.




Everything seems to be running okay at the moment. Is Trend Micro Internet Security a valid anti-virus program? I'm not sure what my girlfriend had on here and I'm suspicious of anti-virus programs that I don't recognize since virus themselves can pose as an anti-virus program. Thank you.
atlmsl
Regular Member
 
Posts: 40
Joined: August 25th, 2011, 6:12 pm

Re: Can't open Internet Explorer

Unread postby Cypher » September 7th, 2011, 5:03 am

Hi atlmsl,
Everything seems to be running okay at the moment.

Good news, but stay with me we still have work to do.
Is Trend Micro Internet Security a valid anti-virus program?

Yes it is a valid anti-virus program, it most likely came installed on the computer when you bought it.
I need you to run another scan for me.

Temp File Cleaner

  • Please download TFC and save it to your desktop.
  • Save any unsaved work. TFC will close all open application windows.
  • Right-click TFC.exe and select " Run as administrator " to run it.
  • If prompted, click Yes to reboot.
  • NOTE: Save your work.TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer than a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

Next.

ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista or Windows 7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
  • First please Disable any Antivirus you have active, as shown in This topic.
  • Note: Don't forget to re-enable it after the scan.
  • Next hold down Control then click on the following link to open a new window to ESET online scannner
  • Then click on Run ESET Online Scanner
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on Start.
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on Start.
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on Finish.
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.


Logs/Information to Post in your Next Reply

  • ESET log.
  • Please give me an update on your computers performance.
User avatar
Cypher
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Re: Can't open Internet Explorer

Unread postby atlmsl » September 7th, 2011, 8:51 am

I'm running IE and when I click the ESET Online Scanner link my options are Buy Now or Free Trial. Do I need to sign up and download the free trial first? I do not see anywhere where I can run the scanner from the link you sent.
atlmsl
Regular Member
 
Posts: 40
Joined: August 25th, 2011, 6:12 pm

Re: Can't open Internet Explorer

Unread postby Cypher » September 7th, 2011, 11:04 am

Hi atlmsl,
Try one of the links below, there should be no need to buy anything or download a free trial.
Any other problems let me know.

http://go.eset.com/us/online-scanner/features
http://www.eset.co.uk/Antivirus-Utiliti ... ne-Scanner
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Re: Can't open Internet Explorer

Unread postby atlmsl » September 7th, 2011, 11:49 am

This is frustrating. So I click on the link and accept the terms and it brings up the Scan Settings page with the boxes and then I get a "Internet Explorer Has Stopped Working" message and it closes the program. I tried it a few times and even restarted the computer. It won't go past that point in the program without stopping.
atlmsl
Regular Member
 
Posts: 40
Joined: August 25th, 2011, 6:12 pm

Re: Can't open Internet Explorer

Unread postby Cypher » September 7th, 2011, 11:51 am

Ok see if you can run this alternative scan.

PANDA ONLINE SCAN

Please go Here to run Panda's ActiveScan
  • Once you are on the Panda site, click the Scan your PC button
  • A new window will open...click the Scan Now button
  • Allow the ActiveX control to be installed. It will start downloading the files it requires for the scan. Note: This may take a couple of minutes
  • Run the ActiveX control, if requested. The screen will then show the scanning progress - the scan will take a while to finish. Please be patient.
  • When the scan has finished, click on Export To
  • Save the file as Activescan.txt to your Desktop
  • Close the Activescan window then go to your Desktop
  • Double-click on Activescan.txt and it will open in Notepad
  • In Notepad, click Edit > Select all, then Edit > Copy
  • Reply to this thread and click Ctrl+V to paste the log in your reply
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Re: Can't open Internet Explorer

Unread postby atlmsl » September 7th, 2011, 11:52 am

I'm running regular windows again. Would it help if I tried the program in safe mode?
atlmsl
Regular Member
 
Posts: 40
Joined: August 25th, 2011, 6:12 pm

Re: Can't open Internet Explorer

Unread postby Cypher » September 7th, 2011, 11:54 am

See my previous post please :)
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Cypher
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Re: Can't open Internet Explorer

Unread postby atlmsl » September 7th, 2011, 11:54 am

Ok I'll try Panda
atlmsl
Regular Member
 
Posts: 40
Joined: August 25th, 2011, 6:12 pm

Re: Can't open Internet Explorer

Unread postby atlmsl » September 7th, 2011, 11:56 am

"sorry, updating is incomplete due to an error. Please try again"

Trying again repeats the message. Can I chunk the computer out the window yet?
atlmsl
Regular Member
 
Posts: 40
Joined: August 25th, 2011, 6:12 pm

Re: Can't open Internet Explorer

Unread postby Cypher » September 7th, 2011, 11:58 am

That's odd, apart from the online scan problems how is the computer running, are you experiencing any problems?
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