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My Wife's Computer Is Sending E-Mail On Its Own

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My Wife's Computer Is Sending E-Mail On Its Own

Unread postby ay8389 » August 28th, 2011, 3:18 pm

My wife's computer is sending e-mail to all addresses in her Hotmail adress list. The e-mails have no subject and the message body contains a single line of text with a URL. There URLs change from message to message, but always end with the text "viviani1.html".

I have run both MalwareBytes and McAfee, but niether detected any problems. About a week ago, a McAfee popup stated that it removed a trojan.

Thanks in advance for your help!!!
Al

Contentents of DDS below:
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514
Run by Betsy at 14:58:06 on 2011-08-28
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3836.2134 [GMT -4:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\atieclxx.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe
C:\windows\system32\mfevtps.exe
C:\windows\system32\rundll32.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\windows\SysWOW64\rundll32.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\TECO\Teco.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\windows\system32\wuauclt.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWow64\Macromed\Flash\FlashUtil10b.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\SysWOW64\cmd.exe
C:\windows\system32\conhost.exe
C:\windows\SysWOW64\cscript.exe
C:\windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://boston.redsox.mlb.com/index.jsp?c_id=bos
uDefault_Page_URL = hxxp://www.google.com/ig?brand=TSNA&bmod=TSNA
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain ... &bmod=TSNA
mStart Page = hxxp://www.google.com/ig/redirectdomain ... &bmod=TSNA
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110526230238.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [TWebCamera] "%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MIF5BA~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MIF5BA~1\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MIF5BA~1\Office12\REFIEBAR.DLL
Trusted Zone: windsorfederal.com\secure
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
TCP: DhcpNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
TCP: Interfaces\{E5D5F9A6-A45A-43D9-8220-CC0A6D5F76EB} : DhcpNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
TCP: Interfaces\{F8FF7A37-F39C-4025-9FDF-F7C991A34E80} : DhcpNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110526230238.dll
BHO-X64: scriptproxy - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun-x64: [TWebCamera] "%ProgramFiles%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
mRun-x64: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Betsy\AppData\Roaming\Mozilla\Firefox\Profiles\bmfpetyc.default\
FF - prefs.js: browser.startup.homepage - hxxp://boston.redsox.mlb.com/index.jsp?c_id=bos
FF - component: C:\Program Files (x86)\McAfee\SiteAdvisor\components\McFFPlg.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - C:\Program Files (x86)\McAfee\SiteAdvisor
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;C:\windows\system32\drivers\mfehidk.sys --> C:\windows\system32\drivers\mfehidk.sys [?]
R0 PxHlpa64;PxHlpa64;C:\windows\system32\Drivers\PxHlpa64.sys --> C:\windows\system32\Drivers\PxHlpa64.sys [?]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\system32\DRIVERS\tos_sps64.sys --> C:\windows\system32\DRIVERS\tos_sps64.sys [?]
R1 mfenlfk;McAfee NDIS Light Filter;C:\windows\system32\DRIVERS\mfenlfk.sys --> C:\windows\system32\DRIVERS\mfenlfk.sys [?]
R1 mfewfpk;McAfee Inc. mfewfpk;C:\windows\system32\drivers\mfewfpk.sys --> C:\windows\system32\drivers\mfewfpk.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\windows\system32\DRIVERS\vwififlt.sys --> C:\windows\system32\DRIVERS\vwififlt.sys [?]
R2 AMD External Events Utility;AMD External Events Utility;C:\windows\system32\atiesrxx.exe --> C:\windows\system32\atiesrxx.exe [?]
R2 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [2009-8-10 248688]
R2 ConfigFree Gadget Service;ConfigFree Gadget Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe [2009-7-14 42368]
R2 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-3-10 46448]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe [2011-5-2 101048]
R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-1-16 355440]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-1-16 355440]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-1-16 355440]
R2 McShield;McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2011-1-16 200056]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2011-1-16 245352]
R2 mfevtp;McAfee Validation Trust Protection Service;"C:\windows\system32\mfevtps.exe" --> C:\windows\system32\mfevtps.exe [?]
R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2009-8-11 252272]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\system32\DRIVERS\TVALZFL.sys --> C:\windows\system32\DRIVERS\TVALZFL.sys [?]
R3 cfwids;McAfee Inc. cfwids;C:\windows\system32\drivers\cfwids.sys --> C:\windows\system32\drivers\cfwids.sys [?]
R3 FwLnk;FwLnk Driver;C:\windows\system32\DRIVERS\FwLnk.sys --> C:\windows\system32\DRIVERS\FwLnk.sys [?]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\windows\system32\drivers\mfeavfk.sys --> C:\windows\system32\drivers\mfeavfk.sys [?]
R3 mfefirek;McAfee Inc. mfefirek;C:\windows\system32\drivers\mfefirek.sys --> C:\windows\system32\drivers\mfefirek.sys [?]
R3 PGEffect;Pangu effect driver;C:\windows\system32\DRIVERS\pgeffect.sys --> C:\windows\system32\DRIVERS\pgeffect.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\system32\DRIVERS\Rt64win7.sys --> C:\windows\system32\DRIVERS\Rt64win7.sys [?]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\windows\system32\DRIVERS\rtl8192se.sys --> C:\windows\system32\DRIVERS\rtl8192se.sys [?]
R3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2010-4-23 51512]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-8-3 137560]
R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2009-8-4 826224]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\windows\system32\DRIVERS\vwifimp.sys --> C:\windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 mferkdet;McAfee Inc. mferkdet;C:\windows\system32\drivers\mferkdet.sys --> C:\windows\system32\drivers\mferkdet.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\windows\system32\drivers\tsusbflt.sys --> C:\windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\system32\Drivers\usbaapl64.sys --> C:\windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\system32\Wat\WatAdminSvc.exe --> C:\windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-08-23 21:12:34 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2011-08-23 21:12:34 2048 ----a-w- C:\windows\System32\tzres.dll
2011-08-21 01:59:11 -------- d-----w- C:\windows\System32\SPReview
2011-08-21 01:58:05 -------- d-----w- C:\windows\System32\EventProviders
2011-08-21 01:40:31 -------- d-----w- C:\Users\Betsy\AppData\Roaming\Malwarebytes
2011-08-21 01:40:22 41272 ----a-w- C:\windows\SysWow64\drivers\mbamswissarmy.sys
2011-08-21 01:40:21 -------- d-----w- C:\ProgramData\Malwarebytes
2011-08-21 01:40:17 25912 ----a-w- C:\windows\System32\drivers\mbam.sys
2011-08-21 01:40:16 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-08-21 01:21:27 101376 ----a-w- C:\windows\System32\Spool\prtprocs\x64\HPZPPWN7.DLL
2011-08-10 19:42:36 338432 ----a-w- C:\windows\System32\conhost.exe
2011-08-10 19:41:59 981504 ----a-w- C:\windows\SysWow64\wininet.dll
.
==================== Find3M ====================
.
2011-08-21 02:17:06 152576 ----a-w- C:\windows\SysWow64\msclmd.dll
2011-08-21 02:17:05 175616 ----a-w- C:\windows\System32\msclmd.dll
2011-07-22 05:22:26 1638912 ----a-w- C:\windows\System32\mshtml.tlb
2011-07-22 04:54:18 1638912 ----a-w- C:\windows\SysWow64\mshtml.tlb
2011-07-16 05:41:50 362496 ----a-w- C:\windows\System32\wow64win.dll
2011-07-16 05:41:49 243200 ----a-w- C:\windows\System32\wow64.dll
2011-07-16 05:41:49 13312 ----a-w- C:\windows\System32\wow64cpu.dll
2011-07-16 05:39:10 16384 ----a-w- C:\windows\System32\ntvdm64.dll
2011-07-16 05:37:12 421888 ----a-w- C:\windows\System32\KernelBase.dll
2011-07-16 04:29:19 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
2011-07-16 04:26:00 44032 ----a-w- C:\windows\apppatch\acwow64.dll
2011-07-16 04:25:37 25600 ----a-w- C:\windows\SysWow64\setup16.exe
2011-07-16 04:24:23 5120 ----a-w- C:\windows\SysWow64\wow32.dll
2011-07-16 04:24:22 272384 ----a-w- C:\windows\SysWow64\KernelBase.dll
2011-07-16 02:21:44 7680 ----a-w- C:\windows\SysWow64\instnm.exe
2011-07-16 02:21:41 2048 ----a-w- C:\windows\SysWow64\user.exe
2011-07-16 02:17:19 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:17:19 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:17:19 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:17:19 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-09 02:46:28 288768 ----a-w- C:\windows\System32\drivers\mrxsmb10.sys
2011-06-24 05:34:53 214528 ----a-w- C:\windows\System32\winsrv.dll
2011-06-23 05:43:12 5561216 ----a-w- C:\windows\System32\ntoskrnl.exe
2011-06-23 04:33:57 3967872 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2011-06-23 04:33:57 3912576 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2011-06-21 06:34:00 1923968 ----a-w- C:\windows\System32\drivers\tcpip.sys
2011-06-21 06:20:53 1188864 ----a-w- C:\windows\System32\wininet.dll
2011-06-15 10:02:23 212992 ----a-w- C:\windows\System32\odbctrac.dll
2011-06-15 10:02:23 163840 ----a-w- C:\windows\System32\odbccp32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\windows\System32\odbccu32.dll
2011-06-15 10:02:23 106496 ----a-w- C:\windows\System32\odbccr32.dll
2011-06-15 08:55:19 86016 ----a-w- C:\windows\SysWow64\odbccu32.dll
2011-06-15 08:55:19 81920 ----a-w- C:\windows\SysWow64\odbccr32.dll
2011-06-15 08:55:19 319488 ----a-w- C:\windows\SysWow64\odbcjt32.dll
2011-06-15 08:55:19 163840 ----a-w- C:\windows\SysWow64\odbctrac.dll
2011-06-15 08:55:19 122880 ----a-w- C:\windows\SysWow64\odbccp32.dll
2011-06-11 03:07:25 3137536 ----a-w- C:\windows\System32\win32k.sys
.
============= FINISH: 14:59:04.05 ===============

Contents of Attach are below:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/11/2010 3:58:42 PM
System Uptime: 8/28/2011 1:20:19 PM (1 hours ago)
.
Motherboard: TOSHIBA | | Portable PC
Processor: AMD Turion(tm) II Dual-Core Mobile M500 | Socket S1G3 | 2200/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 288 GiB total, 250.245 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP43: 8/20/2011 9:58:59 PM - Windows 7 Service Pack 1
RP44: 8/21/2011 9:14:43 AM - Windows Update
RP45: 8/21/2011 9:33:09 AM - Windows Update
RP46: 8/25/2011 6:57:26 AM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.1
Apple Application Support
Apple Software Update
Best Buy Software Installer
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Free WMA to MP3 Converter 1.16
Hotfix for Office (KB975927)
Java(TM) 6 Update 14
Junk Mail filter update
Malwarebytes' Anti-Malware version 1.51.1.1800
McAfee SecurityCenter
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Mozilla Firefox (3.6.17)
MSVCRT
QuickTime
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
Roxio Burn
Roxio Express Labeler 3
Roxio Roxio Burn
Roxio Update Manager
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft Office 2007 System (KB2541012)
Security Update for Microsoft Office Excel 2007 (KB2541007)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
TOSHIBA Application Installer
TOSHIBA Assist
TOSHIBA Bulletin Board
TOSHIBA ConfigFree
TOSHIBA DVD PLAYER
TOSHIBA eco Utility
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Face Recognition
TOSHIBA Hardware Setup
TOSHIBA HDD/SSD Alert
TOSHIBA Media Controller
TOSHIBA Quality Application
TOSHIBA ReelTime
TOSHIBA Service Station
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TOSHIBA Web Camera Application
ToshibaRegistration
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
.
==== Event Viewer Messages From Past Week ========
.
8/28/2011 12:14:31 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:31 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
8/28/2011 12:14:31 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
8/28/2011 12:14:29 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
8/28/2011 12:14:29 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
8/28/2011 12:14:28 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
8/28/2011 12:14:22 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
8/28/2011 12:14:12 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache mfehidk mfenlfk mfewfpk NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
8/28/2011 12:14:12 PM, Error: Service Control Manager [7001] - The McAfee Proxy Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:10 PM, Error: Service Control Manager [7001] - The McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:10 PM, Error: Service Control Manager [7001] - The McAfee Firewall Core Service service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error: A device attached to the system is not functioning.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The McAfee Personal Firewall Service service depends on the Windows Firewall service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
8/28/2011 12:14:09 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
8/28/2011 1:47:30 PM, Error: atikmdag [43029] - Display is not active
8/28/2011 1:47:29 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AMD External Events Utility service.
8/28/2011 1:12:22 PM, Error: atikmdag [52236] - CPLIB :: General - Invalid Parameter
8/28/2011 1:11:31 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service McNaiAnn with arguments "" in order to run the server: {395633B1-EED9-4DFC-B67F-9788B51C9F06}
8/28/2011 1:11:28 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service McNaiAnn with arguments "" in order to run the server: {DC7EF8E1-824F-4110-AB43-1604DA9B4F40}
8/26/2011 2:48:32 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
8/21/2011 12:25:20 AM, Error: Microsoft-Windows-WMPNSS-Service [14353] - A media delivery engine with ID '0' was not initialized due to error '0x80070005' when adding the URL 'http://+:10243/WMPNSSv4/3677329334/'. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
8/21/2011 12:25:20 AM, Error: Microsoft-Windows-WMPNSS-Service [14349] - A new media server was not initialized because the Windows Media Delivery Engine did not initialize due to error '0x80070005'. Restart your computer, and then restart the WMPNetworkSvc service. If the problem persists, reinstall Windows Media Player if possible.
8/21/2011 12:14:42 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Windows Internet Explorer 9 for Windows 7 for x64-based Systems.
.
==== End Of File ===========================
ay8389
Active Member
 
Posts: 5
Joined: August 28th, 2011, 3:05 pm
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Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby Wingman » September 1st, 2011, 9:34 am

Hello ay8389 ... Welcome to the forum.

I apologize for the delay getting to your log, as you can see the forum is very busy..

My name is Wingman, and I'll be helping you with any malware problems.
The logs I request can take a while to research, so please be patient.

Before we begin...please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so or install any other software (or hardware) during the cleaning process.
  4. Only- post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  5. Print each set of instructions...if possible...your Internet connection will not be available during some fix processes.
  6. Only- reply to this thread, do not start another ... Please, continue responding, until I give you the "All Clean"
  7. Failure to respond for 3 days, will result in your topic being closed.

Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, preventing it from starting.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf, you have any questions or problems, executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Step 1.
Create a System Restore Point - W7
  1. Go to Start > Control Panel... click the System icon in the Control Panel.
  2. In the left pane click on System Protection.
  3. When the Dialog comes up, click on theSystem protection tab.
  4. Check that the drive letter where Windows is located (usually C:\ ) indicates System protection ON.
    (This indicates System restore is turned ON for the Windows drive).
  5. Click the Create button to create a new restore point. In the Name dialog, type a descriptive name... then click Create.
  6. You will get a message that the Restore Point was created successfully. Click Close.
  7. Click OK and close the System window in the Control Panel.
    < STOP > If you did not successfully complete this step. < STOP > Do not continue with any other steps, post back and let me know!


Step 2.
Rkill
Note: If your security software warns about Rkill, please ignore and allow the download to continue.
Note: If you get an alert that Rkill is infected, ignore it. The alert is a fake warning given by the rogue software, trying to "protect" itself from being terminated or removed. If you see such a warning, leave the warning on the screen, then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself, so that Rkill can perform its routine.
Please download Rkill... by Grinler. Save it to your Desktop.
Alternate download links: Two or Three
WiNlOgOn.exe
eXplorer.exe
iExplore.exe
uSeRiNiT.exe
  1. Double click on the Rkill Desktop icon.
  2. A command window will open then disappear upon completion, this is normal.
    1. If this does not happen... delete the file, then download and use the next link provided.
    2. If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    Do not reboot your machine until asked to do so. If no version of Rkill would run, please let me know.
    When finished, Notepad will open with a log file, automatically saved at C:\rkill.log.
  3. Please copy and paste the contents of the rkill.log file, in your next reply.
    Please leave Rkill on the Desktop unless instructed otherwise.

Step 3.
Defogger
CD Emulator Software (Daemon Tools, Alcohol, etc) use drivers that can interfere with rootkit scans, so we'll temporarily disable them.
Disable Drivers
Please download DeFogger... by jpshortstuff. Save it to your desktop.
  1. Double click DeFogger.exe to run the tool. The application window will appear.
    Vista - W7 users: Right-click on Defogger.exe and choose "Run As Administrator". If UAC prompted, allow it.
  2. Click the Disable button to disable your CD Emulation drivers.
  3. Click Yes to continue. A 'Finished!' message will appear. Click OK.
  4. Click OK when DeFogger asks to reboot the machine.
Do not re-enable these drivers until otherwise instructed.
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Step 4.
ComboFix
Image
Please download ComboFix.exe... © Copyrighted to sUBs. Save it to your desktop. <<--- IMPORTANT!! .
Alternate download site: here
If you previously downloaded ComboFix, please delete that version and download it again. This tool is frequently updated.

The first thing you need to do is print out How-To-Use-ComboFix. Read these instructions thoroughly.
You will not have Internet access when you execute ComboFix.
Please disable any Antivirus or Firewall you have active, as shown in this topic. Close all open application windows.

  1. Double click the ComboFix.exe icon on your desktop to begin execution. If you receive the "Open File - Security Warning"... press Run.
  2. Press Yes to the Disclaimer prompt.
    ComboFix screen appears... preparing to run. ComboFix will now begin creating a System Restore Point and then backup your registry.
  3. If not already installed... Press Yes to the "Install Recovery Console" prompt.
  4. Press Yes at the Recovery Console installation results prompt...
    Do Not use your keyboard or mouse click anywhere in the ComboFix window, as this may cause the program to stall or crash!
    When finished... Notepad will open ... ComboFix will produce a log file called "ComboFix.txt".
  5. Please copy/paste the contents of ComboFix.txt... in your next reply.
Do NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be used under the guidance and supervision of an expert, NOT for general public or personal use. Using this tool incorrectly could lead to serious problems with your operating system such as preventing it from ever starting again. This site, sUBs and myself will not be responsible for any damage caused to your machine by misusing or running ComboFix on your own. Please read Combofix's Disclaimer.

** Enable your Antivirus and Firewall, before connecting to the Internet again! **

Step 5.
Please include in your next reply:
  1. Any problem executing the instructions?
  2. RKill - rkill.log file contents.
  3. ComboFix - ComboFix.txt file contents.
  4. How is the computer behaving?
Thanks,
Wingman
User avatar
Wingman
Admin/Teacher
Admin/Teacher
 
Posts: 14112
Joined: July 1st, 2008, 1:34 pm
Location: East Coast, USA

Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby ay8389 » September 2nd, 2011, 10:11 am

Hi Wingman. Thank you for helping me out with this problem. No worries on the delay, I was on the road for the last few days myself and just got back into town late last night.

I have run through the steps you listed:

1) Restore point created with no problem

2) Rkill run with no problem (log below)

3) Defogger run with no problem

4) ComboFix run but with a possible issue. I disabled anti-virus and firewall and set them to restart with the next PC reboot. ComboFix ran through its scan steps no problem, but when those steps completed, the laptop rebooted. The instructions do not mention anything about ComboFix kicking off a reboot and I was bit surprised by this. To be honest, I was not watching the screen closely and I am not certain if ComboFix initiated the reboot. After rebooting, ComboFix continued to run with the "Preparing Log Report" message, but was now displaying "Access Denied" messages in the command prompt box (could this be related to AV restarting on reboot?).

After a few mintutes, it gave me the "Almost done ..." message and then after a minute or so poped open the log report (contents below). However, any attempt to run any program (like a web browser, or even Sticky Notes) resulted in a popup with the following message: "Illegal operation attempted on registry key marked for deletion".

I then rebooted and was able to open IE to post this response. So far, everything seems to be working normally since this (2nd) reboot.

Thanks again for your help!
Al

Rkill log contents:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 09/02/2011 at 9:19:36.
Operating System: Windows 7 Home Premium


Processes terminated by Rkill or while it was running:



Rkill completed on 09/02/2011 at 9:19:47.

======================================================================

ComboFix Log contents:

ComboFix 11-09-01.03 - Betsy 09/02/2011 9:33.1.2 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3836.2243 [GMT -4:00]
Running from: c:\users\Betsy\Desktop\ComboFix.exe
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
FW: McAfee Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\system32\Thumbs.db
.
.
((((((((((((((((((((((((( Files Created from 2011-08-02 to 2011-09-02 )))))))))))))))))))))))))))))))
.
.
2011-09-02 13:39 . 2011-09-02 13:39 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-08-23 21:12 . 2011-07-09 05:26 2048 ----a-w- c:\windows\system32\tzres.dll
2011-08-23 21:12 . 2011-07-09 04:29 2048 ----a-w- c:\windows\SysWow64\tzres.dll
2011-08-21 01:59 . 2011-08-21 01:59 -------- d-----w- c:\windows\system32\SPReview
2011-08-21 01:58 . 2011-08-21 01:58 -------- d-----w- c:\windows\system32\EventProviders
2011-08-21 01:40 . 2011-08-21 01:40 -------- d-----w- c:\users\Betsy\AppData\Roaming\Malwarebytes
2011-08-21 01:40 . 2011-07-06 23:52 41272 ----a-w- c:\windows\SysWow64\drivers\mbamswissarmy.sys
2011-08-21 01:40 . 2011-08-21 01:40 -------- d-----w- c:\programdata\Malwarebytes
2011-08-21 01:40 . 2011-07-06 23:52 25912 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-08-21 01:40 . 2011-08-21 01:40 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2011-08-21 01:21 . 2009-07-14 01:41 101376 ----a-w- c:\windows\system32\Spool\prtprocs\x64\HPZPPWN7.DLL
2011-08-10 19:42 . 2011-06-24 05:25 338432 ----a-w- c:\windows\system32\conhost.exe
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-08-21 02:17 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll
2011-08-21 02:17 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll
2011-07-16 04:26 . 2011-08-10 19:42 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2011-06-11 03:07 . 2011-07-13 19:17 3137536 ----a-w- c:\windows\system32\win32k.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2009-07-30 98304]
"ToshibaServiceStation"="c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" [2009-08-17 1294136]
"TWebCamera"="c:\program files (x86)\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" [2009-08-11 2446648]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [2009-07-13 498160]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2010-03-19 421888]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2010-06-15 141624]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2011-06-28 1486392]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Best Buy Software Installer.lnk - c:\program files\Best Buy Software Installer\Best Buy Software Installer.exe [2009-10-5 1132472]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [x]
R3 RtsUIR;Realtek IR Driver;c:\windows\system32\DRIVERS\Rts516xIR.sys [x]
R3 TMachInfo;TMachInfo;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2009-08-17 51512]
R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-08-04 137560]
R3 TPCHSrv;TPCH Service;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe [2009-08-04 826224]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [x]
S0 tos_sps64;TOSHIBA tos_sps64 Service;c:\windows\system32\DRIVERS\tos_sps64.sys [x]
S1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys [x]
S1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [x]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [x]
S2 cfWiMAXService;ConfigFree WiMAX Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [2009-08-11 248688]
S2 ConfigFree Gadget Service;ConfigFree Gadget Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFProcSRVC.exe [2009-07-15 42368]
S2 ConfigFree Service;ConfigFree Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-03-11 46448]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files (x86)\McAfee\SiteAdvisor\McSACore.exe [2011-02-16 101048]
S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-03-10 355440]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-03-10 355440]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2011-04-14 245352]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [x]
S2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\TOSHIBA\TECO\TecoService.exe [2009-08-11 252272]
S2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\DRIVERS\TVALZFL.sys [x]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [x]
S3 FwLnk;FwLnk Driver;c:\windows\system32\DRIVERS\FwLnk.sys [x]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [x]
S3 PGEffect;Pangu effect driver;c:\windows\system32\DRIVERS\pgeffect.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [x]
S3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;c:\windows\system32\DRIVERS\rtl8192se.sys [x]
S3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\DRIVERS\vwifimp.sys [x]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - mfeavfk01
.
.
--------- x86-64 -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-07-29 7982112]
"TosSENotify"="c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe" [2009-08-04 709976]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://boston.redsox.mlb.com/index.jsp?c_id=bos
mStart Page = hxxp://www.google.com/ig/redirectdomain ... &bmod=TSNA
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~2\MIF5BA~1\Office12\EXCEL.EXE/3000
Trusted Zone: windsorfederal.com\secure
TCP: DhcpNameServer = 68.105.28.11 68.105.29.11 68.105.28.12
FF - ProfilePath - c:\users\Betsy\AppData\Roaming\Mozilla\Firefox\Profiles\bmfpetyc.default\
FF - prefs.js: browser.startup.homepage - hxxp://boston.redsox.mlb.com/index.jsp?c_id=bos
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files (x86)\McAfee\SiteAdvisor
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Toolbar-Locked - (no file)
HKLM-Run-(Default) - (no file)
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
HKLM-Run-TPwrMain - c:\program files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
HKLM-Run-HSON - c:\program files (x86)\TOSHIBA\TBS\HSON.exe
HKLM-Run-SmoothView - c:\program files (x86)\Toshiba\SmoothView\SmoothView.exe
HKLM-Run-00TCrdMain - c:\program files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
HKLM-Run-TosWaitSrv - c:\program files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
HKLM-Run-SmartFaceVWatcher - c:\program files (x86)\Toshiba\SmartFaceV\SmartFaceVWatcher.exe
HKLM-Run-Teco - c:\program files (x86)\TOSHIBA\TECO\Teco.exe
HKLM-Run-TosNC - c:\program files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
HKLM-Run-TosReelTimeMonitor - c:\program files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files (x86)\Bonjour\mDNSResponder.exe
c:\windows\SysWOW64\rundll32.exe
.
**************************************************************************
.
Completion time: 2011-09-02 09:45:47 - machine was rebooted
ComboFix-quarantined-files.txt 2011-09-02 13:45
.
Pre-Run: 268,824,608,768 bytes free
Post-Run: 269,187,039,232 bytes free
.
- - End Of File - - 00B32D20E962CE99513E648B69A5C74A
ay8389
Active Member
 
Posts: 5
Joined: August 28th, 2011, 3:05 pm

Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby Wingman » September 2nd, 2011, 10:32 am

Hello ay8389

Please do not make any changes to your system: do not add or remove any software, run any scans or "fix" programs and/or remove any files unless instructed to do so, by me. Please read these instructions carefully before executing and then perform the steps, in the order given. If you have any questions or problems, executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

The steps presented in these posts are for this person and machine ONLY. Do not apply these steps to your own system, without the guidance of a trained malware removal helper. Doing so, may possibly damage your system, preventing it from starting.

If there will be times during the fix that you will not be available to reply withi the 3 day time frame, lease let me know so I can keep this topic open.

I will ask you to create a System Restore Pont (SRP) before executing any other instructions as a safeguard, in case we need it.

Step 1.
Create a System Restore Point - W7
  1. Go to Start > Control Panel... click the System icon in the Control Panel.
  2. In the left pane click on System Protection.
  3. When the Dialog comes up, click on theSystem protection tab.
  4. Check that the drive letter where Windows is located (usually C:\ ) indicates System protection ON.
    (This indicates System restore is turned ON for the Windows drive).
  5. Click the Create button to create a new restore point. In the Name dialog, type a descriptive name... then click Create.
  6. You will get a message that the Restore Point was created successfully. Click Close.
  7. Click OK and close the System window in the Control Panel.
    < STOP > If you did not successfully complete this step. < STOP > Do not continue with any other steps, post back and let me know!


Step 2.
Malwarebytes' Anti-Malware
  1. Please start MBAM (Malwarebytes' Anti-Malware) again.
    You must be connected to the Internet to obtain any updates.
  2. Press the Update tab.. then press the Check for Updates...button. <<---Important!
    Once any updates are installed or you get the message that you are up-to-date
  3. Press the Scanner tab...
  4. Select FULL SCAN this time... then press the Scan...button. This scan will take a while, so please be patient.
    When the scan finishes...
  5. Check all items except any items (if present) in the C:\System Volume Information folder... then click on Remove Selected.
  6. Let MBAM remove what it can... if there are files to be deleted on reboot... please reboot the machine so MBAM can finish the removal.
    If you rebooted, then you'll need to start MBAM again.
  7. Press the LOG... tab. Locate the most current log file.
    Please copy and paste the most recent log (from this new run) in your next reply.

Step 3.
ESET NOD32 Online Scan
Vista - W7 users: You will need to to right-click on the IE or FF icons on the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.
Note: If using Mozilla Firefox you will need to download "esetsmartinstaller_enu.exe" when prompted... then double click on it to install.

Please temporarily disable your Anti-virus real-time protection. If active, it could impact the online scan.
Please go to ESET Online Scanner - © ESET All Rights Reserved... to run an online scan.
** Make sure you are using an account that has Administrative privileges **
    Press the "ESET Online Scanner" button.
  1. Check the box next to "YES, I accept the Terms of Use."
  2. Click "Start"... a window will open... it may appear nothing is happening... please be patient.
  3. Click Yes... at the run ActiveX prompt. Click Install... at the install ActiveX prompt.
    Once installed, the scanner will be initialized.
  4. Click "Start". Make sure that the options:
    • Remove found threats is UNCHECKED
    • Leave the "default" settings under Advanced as they are, if not set , please check:
      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
  5. Click "Start"... ESET scanner will begin to download the virus signatures database.
    When the signatures have been downloaded, the scan will start automatically.
  6. Wait for the scan to finish... it may take a while... please be patient. When the scan is finished...
  7. Use Notepad to open the log file located at C:\Program Files\ESET\ESET Online Scanner\log.txt
  8. Copy and paste the contents of log.txt in your next reply.
Remember to enable your Anti-virus protection... before continuing!

Step 4.
SystemLook
Please download SystemLook_x64.exe... by jpshortstuff and save it to your Desktop.
Alternate download site.
  1. Double-click SystemLook_x64.exe to run it.
    If you receive an "Open file - security warning"... asking "Do you want to run this file?"... press the Run button.
  2. Highlight and copy the following entries: ... into SystemLook's main text entry window.
    Code: Select all
    :Regfind
    viviani1.html
    
  3. Press the Look button to start the scan.
    When finished, a Notepad window will open with the results of the scan.
    A file will be created (on your Desktop) with the results of the scan, named "SystemLook.txt"
  4. Please post the contents of the SystemLook.txt file in your next reply.

Step 5.
Please include in your next reply:
  1. Any problem executing the instructions?
  2. New full MBAM scan output.
  3. ESET online scanner output.
  4. SystemLook.txt file contents
  5. How is the computer behaving?
Thanks,
Wingman
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Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby ay8389 » September 2nd, 2011, 1:05 pm

Thanks for the rapid response!

Steps performed:

1) Restore point created

2) MalwareBytes Updated and Full Scan run (log below)

3) AV disabled and ESET scan completed (log below). AV re-enabled. I am guessing that the ESET log results are not what you ar looking for but this was the only log file I could find. The scan completed with a report of finding no malicious items.

4) SystemLook scan executed (log below)

Thanks,
Al


MalwareBytes Log:
Malwarebytes' Anti-Malware 1.51.1.1800
http://www.malwarebytes.org

Database version: 7637

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

9/2/2011 12:11:13 PM
mbam-log-2011-09-02 (12-11-13).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 292127
Time elapsed: 44 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

======================================================================

ESET Log:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK

======================================================================

SystemLook Log:
SystemLook 30.07.11 by jpshortstuff
Log created at 12:55 on 02/09/2011 by Betsy
Administrator - Elevation successful

========== Regfind ==========

Searching for "viviani1.html"
No data found.

-= EOF =-
ay8389
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Posts: 5
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Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby Wingman » September 2nd, 2011, 3:23 pm

Hello Al

It's a good thing that the scan showed nothing. :)
The email account password should be changed, if not already done.

Please tell me how the computer is behaving... still emails being sent on their own?
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Wingman
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Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby ay8389 » September 2nd, 2011, 5:58 pm

Hi Wingman,
The account password was changed the first time we saw the e-mails going out. No-one on my wife's distribution list has received additonal e-mail since the first batch that went out. My wife's hotmail account was suspended a few days ago for sending spam, whjich lead to be concerned that her account was being used to send messages to addresses not on her mailing list. We were able to re-activiate the account and wehave not seen any other suspicious activity.

Since the scans are all comming clean, I am starting to wonder if somehow the account was hacked rather than a virus on the computer itself.

Al
ay8389
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Posts: 5
Joined: August 28th, 2011, 3:05 pm

Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby Wingman » September 2nd, 2011, 6:08 pm

Hello Al

It's possible the email account was hacked... we could run more scans but I think they too would come back clean.

I would suggest you discontinue using the old hotmail account (or any that were sending spam) and create a new one, with a slightly different name and a brand new password, then inform the contact list entries of the address change.

Give it some time and post back Sunday (Sep 04) with an update or sooner if problems are observed.
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Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby ay8389 » September 2nd, 2011, 6:26 pm

Will do. Thanks again for your help.

Al
ay8389
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Posts: 5
Joined: August 28th, 2011, 3:05 pm

Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby Wingman » September 3rd, 2011, 8:26 am

No problem... you're welcomed. :)
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Re: My Wife's Computer Is Sending E-Mail On Its Own

Unread postby NonSuch » September 10th, 2011, 3:38 pm

As this issue appears to be resolved, this topic is now closed.

You can help support this site from this link :
Donations For Malware Removal
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