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Virus Software Update Problems and Blue Screen

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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 7th, 2011, 2:47 pm

OTL fix:

All processes killed
========== PROCESSES ==========
========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\HWSetup deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\IgfxTray not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\NDSTray.exe deleted successfully.
========== REGISTRY ==========
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\\"DisableMonitoring" | 0 /E : value set successfully!
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus\\"DisableMonitoring" | 0 /E : value set successfully!
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall\\"DisableMonitoring" | 0 /E : value set successfully!
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes

User: EdelweissArnold
->Temp folder emptied: 87962692 bytes
->Java cache emptied: 38290203 bytes
->FireFox cache emptied: 47054830 bytes
->Flash cache emptied: 3624 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 24 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 194 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 165.00 mb


[EMPTYFLASH]

User: All Users

User: Default

User: Default User

User: EdelweissArnold
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

OTL by OldTimer - Version 3.2.26.7 log created on 09072011_194250

Files\Folders moved on Reboot...
File\Folder C:\Users\EdelweissArnold\AppData\Local\Temp\~DF3971.tmp not found!
File\Folder C:\Users\EdelweissArnold\AppData\Local\Temp\~DF397B.tmp not found!
File\Folder C:\Users\EdelweissArnold\AppData\Local\Temp\~DF39D1.tmp not found!
File\Folder C:\Users\EdelweissArnold\AppData\Local\Temp\~DF39DB.tmp not found!
File move failed. C:\Windows\S04A21C8B.tmp scheduled to be moved on reboot.

Registry entries deleted on Reboot...
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 7th, 2011, 2:49 pm

OK, please post the Malwarebytes log when ready.
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 7th, 2011, 2:57 pm

MBAM report:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7672

Windows 6.0.6001 Service Pack 1
Internet Explorer 8.0.6001.18882

07/09/2011 19:56:30
mbam-log-2011-09-07 (19-56-30).txt

Scan type: Quick scan
Objects scanned: 161186
Time elapsed: 4 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 7th, 2011, 3:01 pm

Hi NotVeryTechie,

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here to run the scan.
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on: Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 7th, 2011, 5:56 pm

Wow, didn't realise this would run for two hours!

Here is the log:
ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6528
# api_version=3.0.2
# EOSSerial=e9c60018b254264a91d2f071e0e7f4f9
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-09-07 09:53:28
# local_time=2011-09-07 10:53:28 (+0000, GMT Daylight Time)
# country="United Kingdom"
# lang=1033
# osver=6.0.6001 NT Service Pack 1
# compatibility_mode=768 16777215 100 0 33614825 33614825 0 0
# compatibility_mode=1032 16777213 100 96 292871 58715859 0 0
# compatibility_mode=5892 16776574 100 100 2509253 152958195 0 0
# compatibility_mode=8192 67108863 100 0 252 252 0 0
# scanned=131939
# found=4
# cleaned=0
# scan_time=6941
C:\Program Files\myphotobook\xtras\process.exe Win32/PrcView application (unable to clean) 00000000000000000000000000000000 I
C:\Users\EdelweissArnold\AppData\Roaming\Thinstall\Microsoft Office Enterprise 2007\1000000e00002h\rundll32.exe probably a variant of Win32/Agent.DFZNKZF trojan (unable to clean) 00000000000000000000000000000000 I
C:\Utilities\Anti Virus and Fix Computer\cnet_ccsetup309_exe.exe a variant of Win32/InstallCore.C application (unable to clean) 00000000000000000000000000000000 I
C:\Utilities\Anti Virus and Fix Computer\Flash_Disinfector.exe probably a variant of Win32/Agent.BWFKHA trojan (unable to clean) 00000000000000000000000000000000 I
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 8th, 2011, 3:42 am

Hi NotVeryTechie,

Upload a File to Virustotal

Please go to Virustotal

Copy/paste this file and path into the white box at the top:
C:\Program Files\myphotobook\xtras\process.exe

Press Submit - this will submit the file for testing.
Please wait for all the scanners to finish then copy and paste the results in your next response.

Now repeat the process with the following files.

C:\Users\EdelweissArnold\AppData\Roaming\Thinstall\Microsoft Office Enterprise 2007\1000000e00002h\rundll32.exe
C:\Utilities\Anti Virus and Fix Computer\cnet_ccsetup309_exe.exe
C:\Utilities\Anti Virus and Fix Computer\Flash_Disinfector.exe


Please post all 4 logs in the next reply
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 9th, 2011, 3:19 pm

Hi there

Hope you had a good day. Here are the reports:

0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is goodware. 0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is malware.
File name: A0005203.exe
Submission date: 2011-08-31 19:05:37 (UTC)
Current status: finished
Result: 10 /44 (22.7%)
VT Community

not reviewed
Safety score: -
Compact Print results Antivirus Version Last Update Result
AhnLab-V3 2011.08.31.00 2011.08.31 -
AntiVir 7.11.14.60 2011.08.31 APPL/PrcView.A
Antiy-AVL 2.0.3.7 2011.08.31 -
Avast 4.8.1351.0 2011.08.31 -
Avast5 5.0.677.0 2011.08.31 -
AVG 10.0.0.1190 2011.08.31 -
BitDefender 7.2 2011.08.31 -
ByteHero 1.0.0.1 2011.08.22 -
CAT-QuickHeal 11.00 2011.08.31 Trojan.Agent.ATV
ClamAV 0.97.0.0 2011.08.31 -
Commtouch 5.3.2.6 2011.08.31 -
Comodo 9945 2011.08.31 -
DrWeb 5.0.2.03300 2011.08.31 Tool.Killproc.3
Emsisoft 5.1.0.11 2011.08.31 -
eSafe 7.0.17.0 2011.08.31 -
eTrust-Vet 36.1.8532 2011.08.31 -
F-Prot 4.6.2.117 2011.08.31 -
F-Secure 9.0.16440.0 2011.08.31 -
Fortinet 4.3.370.0 2011.08.30 -
GData 22 2011.08.31 -
Ikarus T3.1.1.107.0 2011.08.31 -
Jiangmin 13.0.900 2011.08.31 -
K7AntiVirus 9.111.5077 2011.08.31 -
Kaspersky 9.0.0.837 2011.08.31 -
McAfee 5.400.0.1158 2011.08.31 PrcViewer
McAfee-GW-Edition 2010.1D 2011.08.31 PrcViewer
Microsoft 1.7604 2011.08.31 -
NOD32 6425 2011.08.31 Win32/PrcView
Norman 6.07.10 2011.08.31 -
nProtect 2011-08-31.02 2011.08.31 -
Panda 10.0.3.5 2011.08.31 Generic Malware
PCTools 8.0.0.5 2011.08.31 -
Prevx 3.0 2011.08.31 -
Rising 23.73.01.03 2011.08.30 Trojan.Win32.Generic.128F1D1A
Sophos 4.68.0 2011.08.31 -
SUPERAntiSpyware 4.40.0.1006 2011.08.31 -
Symantec 20111.2.0.82 2011.08.31 WS.Reputation.1
TheHacker 6.7.0.1.287 2011.08.31 -
TrendMicro 9.500.0.1008 2011.08.30 -
TrendMicro-HouseCall 9.500.0.1008 2011.08.31 -
VBA32 3.12.16.4 2011.08.31 -
VIPRE 10329 2011.08.31 PrcViewer
ViRobot 2011.8.31.4649 2011.08.31 -
VirusBuster 14.0.195.0 2011.08.31 -
Additional informationShow all
MD5 : 5a2917176d7e44bf0d11f2e80a2ef20e
SHA1 : b3bba9a4a1984eb24bf843f4783b7adff9fc8e1d
SHA256: 788fb2955bfe8e9f0f755e600b14011d9f9d802425b8ac737f6353ee19b39d0d


0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is goodware. 0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is malware.
File name: 8D6BE87A00C69A21D07900427EF5A4009037BC6E.exe
Submission date: 2009-05-29 21:02:43 (UTC)
Current status: finished
Result: 5 /39 (12.8%)
VT Community

not reviewed
Safety score: -
Compact Print results Antivirus Version Last Update Result
a-squared 4.0.0.101 2009.05.29 -
AhnLab-V3 5.0.0.2 2009.05.29 -
AntiVir 7.9.0.180 2009.05.29 -
Antiy-AVL 2.0.3.1 2009.05.27 -
Authentium 5.1.2.4 2009.05.29 -
Avast 4.8.1335.0 2009.05.29 -
AVG 8.5.0.339 2009.05.29 -
BitDefender 7.2 2009.05.29 -
CAT-QuickHeal 10.00 2009.05.29 Trojan.Agent.ATV
ClamAV 0.94.1 2009.05.29 -
Comodo 1199 2009.05.29 -
DrWeb 5.0.0.12182 2009.05.29 -
eSafe 7.0.17.0 2009.05.27 -
eTrust-Vet 31.6.6528 2009.05.29 -
F-Prot 4.4.4.56 2009.05.29 -
Fortinet 3.117.0.0 2009.05.29 -
GData 19 2009.05.29 -
Ikarus T3.1.1.57.0 2009.05.29 -
K7AntiVirus 7.10.749 2009.05.29 Trojan.Win32.Malware.1
Kaspersky 7.0.0.125 2009.05.29 -
McAfee 5630 2009.05.29 -
McAfee+Artemis 5630 2009.05.29 -
McAfee-GW-Edition 6.7.6 2009.05.29 Win32.Malware.gen!92 (suspicious)
Microsoft 1.4701 2009.05.29 -
NOD32 4116 2009.05.29 -
NOD32Beta 4116 2009.05.29 -
Norman 2009.05.29 -
nProtect 2009.1.8.0 2009.05.29 -
Panda 10.0.0.14 2009.05.29 -
PCTools 4.4.2.0 2009.05.29 -
Prevx 3.0 2009.05.29 -
Rising 21.31.21.00 2009.05.27 Packer.Win32.UnkPacker.b [Suspicious]
Sophos 4.42.0 2009.05.29 -
Sunbelt 3.2.1858.2 2009.05.29 -
Symantec 1.4.4.12 2009.05.29 -
TheHacker 6.3.4.3.334 2009.05.29 -
TrendMicro 8.950.0.1092 2009.05.29 PAK_Generic.001
VBA32 3.12.10.6 2009.05.27 -
ViRobot 2009.5.29.1761 2009.05.29 -
VirusBuster 4.6.5.0 2009.05.29 -
Additional informationShow all
MD5 : 578c336e9971eb1f506b327adc6916d9
SHA1 : 44c47bc48449d683244a02000300a203975d7787
SHA256: 507df5d010b8efc038ca27a529d24526b1684923f40d7ec4a66e3b6b98b338a9


0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is goodware. 0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is malware.
File name: cnet_ccsetup310_exe.exe
Submission date: 2011-08-26 17:15:23 (UTC)
Current status: finished
Result: 4 /44 (9.1%)
VT Community

not reviewed
Safety score: -
Compact Print results Antivirus Version Last Update Result
AhnLab-V3 2011.08.26.01 2011.08.26 -
AntiVir 7.11.14.0 2011.08.26 -
Antiy-AVL 2.0.3.7 2011.08.26 -
Avast 4.8.1351.0 2011.08.26 -
Avast5 5.0.677.0 2011.08.26 -
AVG 10.0.0.1190 2011.08.26 -
BitDefender 7.2 2011.08.26 -
ByteHero 1.0.0.1 2011.08.22 -
CAT-QuickHeal 11.00 2011.08.26 -
ClamAV 0.97.0.0 2011.08.26 -
Commtouch 5.3.2.6 2011.08.26 -
Comodo 9882 2011.08.26 -
DrWeb 5.0.2.03300 2011.08.26 Adware.Zugo.38
Emsisoft 5.1.0.10 2011.08.26 -
eSafe 7.0.17.0 2011.08.25 -
eTrust-Vet 36.1.8524 2011.08.26 -
F-Prot 4.6.2.117 2011.08.26 -
F-Secure 9.0.16440.0 2011.08.26 -
Fortinet 4.2.257.0 2011.08.25 -
GData 22 2011.08.26 -
Ikarus T3.1.1.107.0 2011.08.26 -
Jiangmin 13.0.900 2011.08.26 Trojan/JmGeneric.bmo
K7AntiVirus 9.111.5060 2011.08.26 -
Kaspersky 9.0.0.837 2011.08.26 -
McAfee 5.400.0.1158 2011.08.26 -
McAfee-GW-Edition 2010.1D 2011.08.26 -
Microsoft 1.7604 2011.08.26 -
NOD32 6413 2011.08.26 a variant of Win32/InstallCore.B
Norman 6.07.10 2011.08.26 -
nProtect 2011-08-26.02 2011.08.26 -
Panda 10.0.3.5 2011.08.26 -
PCTools 8.0.0.5 2011.08.26 -
Prevx 3.0 2011.08.26 -
Rising 23.72.04.03 2011.08.26 Suspicious
Sophos 4.68.0 2011.08.26 -
SUPERAntiSpyware 4.40.0.1006 2011.08.26 -
Symantec 20111.2.0.82 2011.08.26 -
TheHacker 6.7.0.1.284 2011.08.26 -
TrendMicro 9.500.0.1008 2011.08.25 -
TrendMicro-HouseCall 9.500.0.1008 2011.08.26 -
VBA32 3.12.16.4 2011.08.26 -
VIPRE 10274 2011.08.26 -
ViRobot 2011.8.26.4641 2011.08.26 -
VirusBuster 14.0.186.0 2011.08.26 -
Additional informationShow all
MD5 : 01d0c4dfd43b34b0007dfde5243b0768
SHA1 : dc7d7d9793fe0b0e4852a18a9faf3572ce109325
SHA256: 0f06909749fac2b94a0ddc57f81068aa02a5ad3292577eea44552d430b86e7f9


0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is goodware. 0 VT Community user(s) with a total of 0 reputation credit(s) say(s) this sample is malware.
File name: Flash_Disinfector.exe
Submission date: 2011-08-26 19:02:32 (UTC)
Current status: finished
Result: 18 /44 (40.9%)
VT Community

not reviewed
Safety score: -
Compact Print results Antivirus Version Last Update Result
AhnLab-V3 2011.08.26.01 2011.08.26 Win-AppCare/NirCmd.26112
AntiVir 7.11.14.0 2011.08.26 APPL/NirCmd.2
Antiy-AVL 2.0.3.7 2011.08.26 -
Avast 4.8.1351.0 2011.08.26 -
Avast5 5.0.677.0 2011.08.26 -
AVG 10.0.0.1190 2011.08.26 -
BitDefender 7.2 2011.08.26 -
ByteHero 1.0.0.1 2011.08.22 -
CAT-QuickHeal 11.00 2011.08.26 Trojan.Agent.ng
ClamAV 0.97.0.0 2011.08.26 -
Commtouch 5.3.2.6 2011.08.26 -
Comodo 9882 2011.08.26 -
DrWeb 5.0.2.03300 2011.08.26 Tool.NirCmd.1
Emsisoft 5.1.0.10 2011.08.26 -
eSafe 7.0.17.0 2011.08.25 Win32.SillyFDC
eTrust-Vet 36.1.8524 2011.08.26 -
F-Prot 4.6.2.117 2011.08.26 -
F-Secure 9.0.16440.0 2011.08.26 -
Fortinet 4.2.257.0 2011.08.25 PossibleThreat
GData 22 2011.08.26 -
Ikarus T3.1.1.107.0 2011.08.26 -
Jiangmin 13.0.900 2011.08.26 -
K7AntiVirus 9.111.5060 2011.08.26 Trojan
Kaspersky 9.0.0.837 2011.08.26 -
McAfee 5.400.0.1158 2011.08.26 Generic.dx
McAfee-GW-Edition 2010.1D 2011.08.26 Generic.dx
Microsoft 1.7604 2011.08.26 Trojan:Win32/Neop
NOD32 6414 2011.08.26 probably a variant of Win32/Agent.BWFKHA
Norman 6.07.10 2011.08.26 Smalltroj.TQUD
nProtect 2011-08-26.02 2011.08.26 -
Panda 10.0.3.5 2011.08.26 Trj/CI.A
PCTools 8.0.0.5 2011.08.26 Trojan.Generic
Prevx 3.0 2011.08.26 -
Rising 23.72.04.03 2011.08.26 Trojan.Win32.Generic.125271AD
Sophos 4.68.0 2011.08.26 NirCmd
SUPERAntiSpyware 4.40.0.1006 2011.08.26 -
Symantec 20111.2.0.82 2011.08.26 W32.SillyFDC
TheHacker 6.7.0.1.284 2011.08.26 -
TrendMicro 9.500.0.1008 2011.08.25 -
TrendMicro-HouseCall 9.500.0.1008 2011.08.26 -
VBA32 3.12.16.4 2011.08.26 -
VIPRE 10277 2011.08.26 Trojan.Win32.Generic!BT
ViRobot 2011.8.26.4641 2011.08.26 -
VirusBuster 14.0.186.0 2011.08.26 -
Additional informationShow all
MD5 : 175e08ea1f0196b90677689f63d431e0
SHA1 : e8dbdef73945a458326dded20a82f5279b4aaac8
SHA256: c719f18581d95af5d13d2ef567998e679d8b86c6039c731295d0dd3ddaba7f4b
NotVeryTechie
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Posts: 37
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 9th, 2011, 3:22 pm

Hi NotVeryTechie,

Run OTL Script

  • Right click OTL.exe and select: Run as Administrator.
  • Copy and Paste the following code into the Image textbox. Do not include the word Code
    Code: Select all
    :processes
    killallprocesses
    :files
    C:\Program Files\myphotobook\xtras\process.exe
    C:\Users\EdelweissArnold\AppData\Roaming\Thinstall\Microsoft Office Enterprise 2007\1000000e00002h\rundll32.exe
    C:\Utilities\Anti Virus and Fix Computer\cnet_ccsetup309_exe.exe
    C:\Utilities\Anti Virus and Fix Computer\Flash_Disinfector.exe 
    :commands
    [REBOOT]
    
  • Then click the Run Fix button at the top.
  • Click Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 9th, 2011, 4:34 pm

Here is the log:

========== PROCESSES ==========
All processes killed
========== FILES ==========
C:\Program Files\myphotobook\xtras\process.exe moved successfully.
C:\Users\EdelweissArnold\AppData\Roaming\Thinstall\Microsoft Office Enterprise 2007\1000000e00002h\rundll32.exe moved successfully.
C:\Utilities\Anti Virus and Fix Computer\cnet_ccsetup309_exe.exe moved successfully.
C:\Utilities\Anti Virus and Fix Computer\Flash_Disinfector.exe moved successfully.
========== COMMANDS ==========

OTL by OldTimer - Version 3.2.26.7 log created on 09092011_213008

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...
NotVeryTechie
Regular Member
 
Posts: 37
Joined: April 16th, 2008, 6:27 am

Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 9th, 2011, 4:43 pm

Hi NotVeryTechie,

Now that you are clean, please follow these steps in order to keep your computer clean and secure.

Update Adobe Reader

  • You should Download and Install the newest version of Adobe Reader for reading pdf files.
  • Older versions may have vulnerabilities that malware can use to infect your system.
  • Go Here to download and install Adobe Reader X (10.0.3).
  • Note: remember to Uncheck Free McAfee® Security Scan Plus (optional)

Update Java Runtime

You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, & also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 27.
  • Download the latest version of Java Runtime Environment (JRE) 6 Here
  • Scroll down to where it says "JDK 6 Update 27 (JDK or JRE)"
  • Click the orange Download JRE button to the right
  • Select the Windows platform from the dropdown menu
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh
  • Click on the link to download Windows Offline Installation & save the file to your desktop
  • Close any programs you may have running - especially your web browser
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs & remove all older versions of Java
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions
  • Reboot your computer once all Java components are removed
  • Then from your desktop double-click on jre-6u27-windows-i586-p.exe to install the newest version


Uninstall ComboFix

  • Click START then RUN
  • Now type Combofix /Uninstall in the runbox and click OK

Clean up with OTL

  • Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CleanUp! button
  • Say Yes to the prompt and then allow the program to reboot your computer.

Update your AntiVirus Software and keep your other programs up-to-date
Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Security Updates for Windows, Internet Explorer & Microsoft Office
Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.

Here are some additional utilities that will enhance your safety


Happy surfing and stay clean!
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deltalima
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 9th, 2011, 6:17 pm

Thank you so much deltalima. I have been following the instructions in your last post and I can't get the Combofix /Uninstall to work. It says there is no such file, but it is on C:/ when I search for it.
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 10th, 2011, 3:55 am

Hi NotVeryTechie,

Please skip the Combofix step and continue with OTL.
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 11th, 2011, 11:14 am

As this issue appears to be resolved, this topic is now closed.

We are pleased we could help you resolve your computer's malware issues.

If you would like to make a comment or leave a compliment regarding the help you have received, please see Feedback for Our Helpers - Say "Thanks" Here.
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