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Virus Software Update Problems and Blue Screen

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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 4th, 2011, 3:49 pm

Thanks! This was the contents of the file. The trackpad is still not working, so I will try to reload the driver now. Hope I don't mess it up!

C:\Qoobox\Quarantine\C\programdata\xp\EBLib.dll.vir -> C:\programdata\xp\EBLib.dll ( 32768 bytes )
C:\Qoobox\Quarantine\C\programdata\xp\TPwSav.sys.vir -> C:\programdata\xp\TPwSav.sys ( 11264 bytes )
C:\Qoobox\Quarantine\C\programdata\xp\EBLib.dll -> C:\programdata\xp\EBLib.dll
C:\Qoobox\Quarantine\C\programdata\xp\TPwSav.sys -> C:\programdata\xp\TPwSav.sys
2 File(s) copied
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 4th, 2011, 3:57 pm

Thanks. let me know if the driver fixes it.
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 4th, 2011, 4:11 pm

Hi again

I am probably being a dunce - I tried to reinstall the trackpad driver. There seems to be two drivers, I updated the Synaptics driver. It is still not working properly. The pointer moves ok and the buttons work, it is the 'scroll-wheel' bit that still isn't working.

Hope you can help, I am not terribly confident that I am doing this right.

Thanks so much!

EDIT: Sorry, it is the touchpad that I'm struggling with. I also sometimes plug in a USB cordless mouse, but that seems to be working fine. I am just confused between the drivers for the different pointining devices. :oops:
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 4th, 2011, 4:14 pm

Let me know the make and model of the trackpad and I'll see what I can find.
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 4th, 2011, 4:48 pm

It is the touchpad below the keyboard on the laptop. It is a Toshiba Satelite Pro machine. Does that help?
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 4th, 2011, 5:04 pm

Plug in the external mouse.

Click on the start button (Windows orb), Right click on computer and select Manage

Click Device manager Then in the middle pane expand Mice and other pointing devices

Click on the touchpad (and note the exact name of the touchpad), right click then click properties, click on the Driver tab and make a note of the driver provider and version.

Click on the touchpad then right click and select uninstall

Now click on the computer at the top of the tree using the external mouse, right click and select Scan for hardware changes

The wording may be slightly different as I am using Windows 7 but the process is the same for Vista, let me know how it goes.
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 4th, 2011, 5:40 pm

Ok, did that. When I restarted the computer automatically re-installed the driver (was it supposed to do that?). I tried to find a setting for the scroll function, but couldn't manage to. It still isn't working. Sorry, don't know what I'm doing wrong.
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 4th, 2011, 5:42 pm

OK, let me know the driver provider and version and I'll look for a download link for the latest driver.
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 5th, 2011, 3:24 pm

I have attached a file with the driver info. I think that is the right place to look. Thanks again!
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 5th, 2011, 3:33 pm

Go here click I agree and then download and run the executable. Then go to the screen in the screenshot and select Update Driver. Windows should find and install the new driver.

Our other option is to use System restore to go back several days.
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 5th, 2011, 4:23 pm

I (hopefully correctly) did what you suggested. It still hasn't fixed the problem. I can't work out if there is a setting somewhere I have missed.

If I go back to a restore point then it would wipe out the fixes we ran, won't it?
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 5th, 2011, 4:28 pm

If I go back to a restore point then it would wipe out the fixes we ran, won't it?


Yes, but we can soon re run those fixes now we have the logs to identify what needs to be removed.
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 6th, 2011, 10:07 am

Hi NotVeryTechie,

I have done some research into your trackpad, the settings to turn on the scroll wheel should be found under - Control Panel - Hardware - Mouse. Please check to see if it can be enabled from there.
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Re: Virus Software Update Problems and Blue Screen

Unread postby NotVeryTechie » September 6th, 2011, 4:00 pm

Ok, I give up! Don't know what else to do. I tried your suggestion, but the options are greyed out. So I updated the driver yet again, and it still won't work. So frustrating.
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Re: Virus Software Update Problems and Blue Screen

Unread postby deltalima » September 6th, 2011, 4:05 pm

Hi NotVeryTechie,

Ok, I give up! Don't know what else to do. I tried your suggestion, but the options are greyed out.


Were you logged in as with an admin account when you tried to change the options?

Let's continue to make sure the computer is clean.

Run OTL Script

  • Double-click OTL.exe to start the program.
  • Copy and Paste the following code into the Image textbox. Do not include the word Code
    Code: Select all
    :processes
    killallprocesses
    :otl
    O4 - HKLM..\Run: [HWSetup] File not found
    O4 - HKLM..\Run: [IgfxTray] File not found
    O4 - HKLM..\Run: [NDSTray.exe] File not found
    :reg
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
    "DisableMonitoring" = 0
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring" = 0
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
    "DisableMonitoring" = 0
    :commands
    [EMPTYTEMP]
    [EMPTYFLASH]
    [RESETHOSTS]
    [REBOOT]
    
  • Then click the Run Fix button at the top.
  • Click Image.
  • OTL may ask to reboot the machine. Please do so if asked.
  • The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

Malwarebytes Anti-Malware

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and select then follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post that log in your next reply.
The log can also be found here:
  1. Launch Malwarebytes' Anti-Malware
  2. Click on the Logs radio tab.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Please let me know how the computer is running now.
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