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Slow while browsing

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Slow while browsing

Unread postby lamondo » August 17th, 2011, 9:09 am

I would appreciate it if you could take a look at my DDS report to see what (if anything) could be causing my PC to slow while browsing.

Thanks,

DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Owner at 12:16:14 on 2011-08-17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1278.702 [GMT 1:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\hijackthis\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
mStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {00B71CFB-6864-4346-A978-C0A14556272C} - hxxp://messenger.zone.msn.com/binary/ms ... b31267.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/200 ... oader5.cab
DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} - hxxp://www.bebo.com/files/BeboUploader.5.1.4.cab
DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} - hxxp://messenger.zone.msn.com/binary/Me ... b31267.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=48835
DPF: {1C11B948-582A-433F-A98D-A8C4D5CC64F2} - hxxp://bq.kp.2020.net/planner/Core/Play ... _Win32.cab
DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - hxxp://messenger.zone.msn.com/binary/ms ... b56986.cab
DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} - hxxp://messenger.zone.msn.com/binary/Mi ... b31267.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdat ... /opuc3.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://spaces.msn.com//PhotoUpload/MsnPUpld.cab
DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} - hxxp://messenger.zone.msn.com/binary/So ... b56986.cab
DPF: {5D6F45B3-9043-443D-A792-115447494D24} - hxxp://messenger.zone.msn.com/EN-GB/a-U ... E_UNO1.cab
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://go.divx.com/plugin/DivXBrowserPlugin.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - hxxp://messenger.zone.msn.com/binary/Me ... b31267.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/fl ... rashim.cab
DPF: {97E71027-0BA2-44F2-97DB-F84D808ED0B6} - hxxp://messenger.zone.msn.com/binary/Me ... b55762.cab
DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - hxxp://messenger.msn.com/download/MsnMe ... loader.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://messenger.zone.msn.com/binary/ZI ... b55579.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/Me ... b56907.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shoc ... wflash.cab
DPF: {DAF7E6E6-D53A-439A-B28D-12271406B8A9} - hxxp://mobileapps.blackberry.com/device ... Loader.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} - hxxp://messenger.zone.msn.com/binary/Mi ... b56986.cab
DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} - hxxps://secure.gopetslive.com/dev/GoPetsWeb.cab
DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} - hxxp://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{79590CB4-BADC-4C30-8149-F09AD2C0D961} : DhcpNameServer = 192.168.1.254
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: igfxcui - igfxsrvc.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-9 297168]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-4-18 7398752]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
R2 Viewpoint Service;Viewpoint Service;c:\program files\viewpoint\common\ViewpointService.exe [2010-9-10 30152]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 27216]
S2 gupdate1c9a48de34e0a3a;Google Update Service (gupdate1c9a48de34e0a3a);c:\program files\google\update\GoogleUpdate.exe [2009-3-14 133104]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-4-14 947528]
S3 ggflt;SEMC USB Flash Driver Filter;c:\windows\system32\drivers\ggflt.sys [2010-4-19 13224]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-3-14 133104]
S3 JL2005;JL2005A Toy Camera;c:\windows\system32\drivers\toywdm.sys --> c:\windows\system32\drivers\toywdm.sys [?]
S3 Navcar;Navman In-car Navigator USB Driver Service;c:\windows\system32\drivers\Navcar.sys [2009-4-14 30329]
S3 s0016bus;Sony Ericsson Device 0016 driver (WDM);c:\windows\system32\drivers\s0016bus.sys [2008-12-25 89256]
S3 s0017bus;Sony Ericsson Device 0017 driver (WDM);c:\windows\system32\drivers\s0017bus.sys [2008-12-25 90536]
S3 s0017mdfl;Sony Ericsson Device 0017 USB WMC Modem Filter;c:\windows\system32\drivers\s0017mdfl.sys [2008-12-25 15016]
S3 s0017mdm;Sony Ericsson Device 0017 USB WMC Modem Driver;c:\windows\system32\drivers\s0017mdm.sys [2008-12-25 122152]
S3 s0017mgmt;Sony Ericsson Device 0017 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s0017mgmt.sys [2008-12-25 115496]
S3 s0017nd5;Sony Ericsson Device 0017 USB Ethernet Emulation SEMC0017 (NDIS);c:\windows\system32\drivers\s0017nd5.sys [2008-12-25 25768]
S3 s0017obex;Sony Ericsson Device 0017 USB WMC OBEX Interface;c:\windows\system32\drivers\s0017obex.sys [2008-12-25 111912]
S3 s0017unic;Sony Ericsson Device 0017 USB Ethernet Emulation SEMC0017 (WDM);c:\windows\system32\drivers\s0017unic.sys [2008-12-25 117672]
S4 PCPitstop Scheduling;PCPitstop Scheduling;c:\program files\pcpitstop\PCPitstopScheduleService.exe [2009-9-25 90352]
.
=============== Created Last 30 ================
.
2011-08-17 10:39:38 388096 ----a-r- c:\documents and settings\owner\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-08-10 21:07:39 139656 -c----w- c:\windows\system32\dllcache\rdpwd.sys
2011-08-10 21:06:41 10496 -c----w- c:\windows\system32\dllcache\ndistapi.sys
2011-07-26 15:40:18 -------- d-----w- c:\documents and settings\owner\application data\DVDVideoSoft
2011-07-18 14:50:42 -------- d-----w- c:\program files\Yontoo Layers Runtime
2011-07-18 14:50:41 -------- d-----w- c:\documents and settings\all users\application data\Tarma Installer
.
==================== Find3M ====================
.
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-06-24 14:10:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:36:30 916480 ----a-w- c:\windows\system32\wininet.dll
2011-06-23 18:36:30 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-06-23 18:36:30 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-06-23 12:05:13 385024 ----a-w- c:\windows\system32\html.iec
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 12:20:46.87 ===============
lamondo
Active Member
 
Posts: 3
Joined: August 17th, 2011, 7:47 am
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Re: Slow while browsing

Unread postby pgmigg » August 19th, 2011, 12:15 pm

Hello lamondo,

Welcome to the forum!

My name is pgmigg and I'll be helping you with any malware problems.

Currently I am working under the guidance of the MRU teachers and everything I post to you, must first be approved by them.
This additional review process can add some extra time to my responses, but I will post back with instructions for you as soon as possible.


Before we begin, please read and follow these important guidelines, so things will proceed smoothly.
  1. The instructions being given are for YOUR computer and system only!
    Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
  2. You must have Administrator rights, permissions for this computer.
  3. DO NOT run any other fix or removal tools unless instructed to do so!
  4. DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
  6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
  7. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!"
    Absence of symptoms does not mean that everything is clear.

I am currently reviewing your log and will return, as soon as possible, with additional instructions. In the meantime...
Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf, you have any questions or problems, executing these instructions, <<STOP>> do not proceed, post back with the question or problem.
User avatar
pgmigg
MRU Teacher
MRU Teacher
 
Posts: 3178
Joined: July 8th, 2008, 1:25 pm
Location: GMT-05:00

Re: Slow while browsing

Unread postby lamondo » August 22nd, 2011, 8:45 am

Hello pgmigg and thankyou for your time,

I have had this problem with my pc for a while now and having tried the basics ie; deleting browsing history, cookies and temporary internet files, deleting unwanted programmes etc, I am at a loss what to try next as my pc knowledge is very limited and I don't want to do anything to make it worse!

I have noticed on task manager that iexplore.exe is running at 90% CPU (and more) while browsing the internet (there are 3 iexplore.exe listed in task manager).

I have 3 teenagers that use this pc so I wouldn't be surprised if my pc has picked up alot of rubbish over time, they are heavy users of facebook, youtube, IM's and gaming sites.

I have run a Malware scan which revealed nothing sinister and which even suggested my pc was fine with no problems! I use Spybot now and again and use AVG free edition.

Hopefully you may be able to find something in my report that could be causing this problem!

With thanks,
Emma
lamondo
Active Member
 
Posts: 3
Joined: August 17th, 2011, 7:47 am

Re: Slow while browsing

Unread postby pgmigg » August 22nd, 2011, 11:31 am

Hello Emma,

Thank you for your post and patience, and sorry for delay... :)
I have had this problem with my pc for a while now and having tried the basics ie; deleting browsing history, cookies and temporary internet files, deleting unwanted programmes etc, I am at a loss what to try next as my pc knowledge is very limited and I don't want to do anything to make it worse!
I have run a Malware scan which revealed nothing sinister and which even suggested my pc was fine with no problems! I use Spybot now and again and use AVG free edition.

Please DO NOT run any other fix or removal tools unless I instructed you to do so! It is very important because such actions may blur the picture of problems with your computer and as a result we will need to spend more time to understand what should be done.

Step 1.
OTL
Please download OTL.exe by Old Timer and save it to your Desktop.
Important! Close all applications and windows so that you have nothing open and are at your Desktop.
  1. Double click on OTL.exe to run it.
  2. Under Output, ensure that Minimal Output is selected.
  3. Click the Scan All Users checkbox.
    Leave the remaining selections to the default settings.
  4. Click on Run Scan at the top left hand corner.
  5. When done, two Notepad files will open.
    • OTL.txt <-- Will be opened, maximized
    • Extras.txt <-- Will be minimized on task bar.
  6. Please post the contents of both OTL.txt and Extras.txt files in your next reply.

Step 2.
ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

  1. Firstly please Disable any Antivirus you have active, as shown in This topic.
  2. Note: Don't forget to re-enable it after the scan.
  3. Next please click on the following link to open a new window to ESET online scannner
  4. Then click on: Image
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  5. Select the option YES, I accept the Terms of Use then click on: Image
  6. When prompted allow the Add-On/Active X to install.
  7. Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  8. Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  9. Now click on: Image
  10. The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  11. When completed the Online Scan will begin automatically.
  12. Do not touch either the mouse or keyboard during the scan otherwise it may stall.
  13. When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  14. Now click on: Image
  15. Use notepad to open the log file located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  16. Copy and paste that log as a reply to this topic.

Please include in your next reply:
  1. Answer for my question about time period during you have problems.
  2. Do you have any problems executing the instructions?
  3. Contents of OTL OTL.tx log file
  4. Contents of OTL Extras.txt log file
  5. Contents of ESET log.txt log file
  6. Do you see any changes in computer behavior?

You can placed logs in separate posts if you will see that all of them are too long and may not fit the size of one post...

Thanks,
pgmigg
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pgmigg
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Re: Slow while browsing

Unread postby Gary R » August 25th, 2011, 1:29 pm

Due to lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.
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Gary R
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Joined: June 28th, 2005, 11:36 am
Location: Yorkshire
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