Welcome to MalwareRemoval.com,
What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

Malware Removal Instructions

Malware Assistance Received - posting logs

MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.

Malware Assistance Received - posting logs

Unread postby chezza95 » December 13th, 2005, 7:17 pm

askey127 followed your instructions which I found easy to follow many thanks, and list below the two log reports as requested.

Logfile of HijackThis v1.99.1
Scan saved at 23:05:22, on 13/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\program files\common files\system\msqsrc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\CConnect\CConnect.exe
C:\Documents and Settings\All Users\Desktop\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://login.passport.com/resetpw.srf?lc=2057
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [msqsrc] c:\program files\common files\system\msqsrc.exe /install
O4 - HKLM\..\Run: [dxvid] c:\windows\system32\dxvid.exe /nocomm
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: CorrectConnect.lnk = C:\Program Files\CConnect\CConnect.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZI ... b32846.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 22:30:00, 13/12/2005
+ Report-Checksum: 3F9E20A

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{00000000-0000-0000-0000-000000000001} -> Spyware.AutoSearch : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@bs.serving-sys[1].txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@casalemedia[1].txt -> Spyware.Cookie.Casalemedia : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@doubleclick[1].txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@e-2dj6wfk4oocjklp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@e-2dj6wfl4cldjmhp.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@e-2dj6wjliehcjeao.stats.esomniture[1].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@e-2dj6wjloknczsep.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@e-2dj6wjlyelcpsho.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@e-2dj6wjlygncpkgo.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@mediaplex[1].txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@microsofteup.112.2o7[1].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@questionmarket[1].txt -> Spyware.Cookie.Questionmarket : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@revenue[1].txt -> Spyware.Cookie.Revenue : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@serving-sys[2].txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@statcounter[1].txt -> Spyware.Cookie.Statcounter : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@statse.webtrendslive[2].txt -> Spyware.Cookie.Webtrendslive : Cleaned with backup
C:\Documents and Settings\Craggy\Cookies\craggy@tradedoubler[1].txt -> Spyware.Cookie.Tradedoubler : Cleaned with backup
C:\Documents and Settings\Craggy\Local Settings\Temp\lf_184.tmp -> Downloader.Dluca.bu : Cleaned with backup
C:\Documents and Settings\Craggy\Local Settings\Temp\lf_1C8.tmp -> Downloader.Dluca.bu : Cleaned with backup
C:\Documents and Settings\Craggy\Local Settings\Temp\lf_200.tmp -> Downloader.Dluca.bu : Cleaned with backup
C:\Documents and Settings\Craggy\Local Settings\Temporary Internet Files\Content.IE5\AJ6J6TMN\qsearch[1].exe -> Downloader.Dluca.bu : Cleaned with backup
C:\Documents and Settings\Craggy\Local Settings\Temporary Internet Files\Content.IE5\ZQQBBUH0\mm[2].js -> Spyware.Chitika : Cleaned with backup
C:\lf_458.tmp -> Downloader.Dluca.bu : Cleaned with backup


::Report End
chezza95
Active Member
 
Posts: 6
Joined: December 12th, 2005, 6:21 pm
Location: Cheshire
Advertisement
Register to Remove

Unread postby askey127 » December 13th, 2005, 11:50 pm

chezza95
-----------------------------------------------------------
Set Your Computer to Show All Files
Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. In addition, if you have Windows XP, go to Start, Search. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.
-----------------------------------------------------------
Download and install CCleaner from here.
Don't run CCleaner yet.
-----------------------------------------------------------
Disable Microsoft Anti-Spyware
- Open Microsoft AntiSpyware.
- Click on Tools, Settings.
- In the left pane, Click on Real-time Protection, System Agent, View System Agent checkpoints.
- In the box on the left labeled System Agent Status, underneath "Status : Active", click on >>Deactivate
- Status should switch to Inactive.
- Click on File, Close

Right Click on the Microsoft Anti-Spyware Icon (red bullseye) in the System Tray in the lower right of the screen
Verify that the pop up entry reads : Security Agents Status (Disabled)

Open CCleaner. Click Options, then Custom. Click Add Folder. When the dialog comes up, go find C:\Windows\Prefetch\ and click OK.
A warning will come up saying that the folder will be emptied upon cleaning. Are you sure, etc. Click Yes.

-----------------------------------------------------------
Set Options in CCleaner and run Cleaning Scan. Open the CCleaner program.
( Do not use the Issues block to clean anything with this program. It is for experts only and it is risky).
  • Select all Temp Files for Removal.
    Click on the Options block on the left. Select Advanced.
    Uncheck "Only delete files in Windows Temp folders older than 48 hours".
    Click on the Custom button.
    Click Add Folder. When the dialog comes up, go find C:\Windows\Prefetch\ and click OK.
    A warning will come up saying that the folder will be emptied upon cleaning. Are you sure, etc. Click Yes.
  • Set Cookie Retention.
    Click on the Options block on the left, then choose Cookies.
    Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
  • Run Cleaning Scan. Click on the Cleaner block on the left. Choose the Windows tab.
    Check everything Except Autocomplete Form History and the Advanced part of the Menu. Click the Run Cleaner button. This process could take a while. When CCleaner shows how much has been removed, cleaning is finished. Click Exit.
  • Reset Temp File Removal for Regular Use.
    Click on the Options block on the left. Select the Advanced button.
    Check "Only delete files in Windows Temp folders older than 48 hours".
    Click on the Custom button.

    In the pane titled Custom Files and Folders to Clean, highlight C:\Windows\prefetch\, and click Remove Selected.
    A message will come up to verify, Remove the entry?. Click Yes.
  • Set CCleaner to Run When Computer Starts. Click on the Options block on the left, then choose Settings. Check Run Ccleaner when computer starts.

-----------------------------------------------------------
Remove log items with HighjackThis. Start HijackThis. If the opening screen shows, choose None of the above, just start the program.
Click Scan. When the Scan is complete, Check the following entry:
O4 - HKLM\..\Run: [dxvid] c:\windows\system32\dxvid.exe /nocomm
Make sure all other windows except HJT are closed, and Click Fix Checked.
-----------------------------------------------------------
File Deletion.
In Windows Explorer, navigate to this file, then delete this file, if present:
c:\windows\system32\dxvid.exe
If you have any problem deleting a file, right click the file and check Properties to see if it's read-only. Uncheck the read-only box, click Apply and OK. Then retry Delete.
If a message pops up saying "File in use", or something like that, hit Ctrl-Alt-Delete and look under the Processes tab. If the filename is in there, click End Process, then retry Delete.
Note the name and location of any file you cannot delete.
-----------------------------------------------------------
Post a New HJT Log
Reboot your computer. Start HijackThis. Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl-A), copy and paste the log contents in a reply.
When you answer, be sure to find this entry "Malware Assistance Received - posting logs" and click on post reply to paste in your stuff.
(Please don't start a new topic, or I may not find it).

askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Malware Removal HJT log

Unread postby chezza95 » December 14th, 2005, 7:05 pm

Logfile of HijackThis v1.99.1
Scan saved at 22:55:28, on 14/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\program files\common files\system\msqsrc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\CConnect\CConnect.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Documents and Settings\All Users\Desktop\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [msqsrc] c:\program files\common files\system\msqsrc.exe /install
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\ccleaner.exe" /AUTO
O4 - Global Startup: CorrectConnect.lnk = C:\Program Files\CConnect\CConnect.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZI ... b32846.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe



Followed your instructions, thanks for assistance, much appreciated
chezza95
Active Member
 
Posts: 6
Joined: December 12th, 2005, 6:21 pm
Location: Cheshire

Unread postby askey127 » December 14th, 2005, 11:51 pm

chezza95

Looking better. A few more items, then we can cleanup and install some extra protections.
You may want to print this out, or save it as a Notepad document on your Desktop, since you won't have Internet access in Safe Mode.
-----------------------------------------------------------
Disable Microsoft Anti-Spyware
- Open Microsoft AntiSpyware.
- Click on Tools, Settings.
- In the left pane, Click on Real-time Protection, System Agent, View System Agent checkpoints.
- In the box on the left labeled System Agent Status, underneath "Status : Active", click on >>Deactivate
- Status should switch to Inactive.
- Click on File, Close
Right Click on the Microsoft Anti-Spyware Icon (red bullseye) in the System Tray in the lower right of the screen
Verify that the pop up entry reads : Security Agents Status (Disabled)
-----------------------------------------------------------
Remove log items with HighjackThis. Start HijackThis. Click Scan. When the Scan is complete, Check the following entries:
O4 - HKLM\..\Run: [msqsrc] c:\program files\common files\system\msqsrc.exe /install
Make sure all other windows except HJT are closed, and Click Fix Checked.
-----------------------------------------------------------
Start Your Computer in Safe Mode.
Reboot into Safe Mode by hitting the F8 key repeatedly as the machine boots, until a menu shows up. Choose Safe Mode from the list. In some systems, this may be the F5 key, so try that if F8 doesn't work. Additional Info is here: http://www.computerhope.com/issues/chsafe.htm
-----------------------------------------------------------
File Deletion.
In Windows Explorer, navigate to these files. Use Find (F3) or Start, Search if the folder is not shown; then Delete these files, if present:
c:\program files\common files\system\msqsrc.exe
If you have any problem deleting a file, right click the file and check Properties to see if it's read-only. Uncheck the read-only box, click Apply and OK. Then retry Delete.
If a message pops up saying "File in use", or something like that, hit Ctrl-Alt-Delete and look under the Processes tab. If the filename is in there, click End Process, then retry Delete.
Note the name and location of any file you cannot delete.
-----------------------------------------------------------
Post a New HJT Log
Reboot your computer. Start HijackThis. Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl-A), copy and paste the log contents in a reply.

askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

HJT log

Unread postby chezza95 » December 15th, 2005, 5:19 pm

Logfile of HijackThis v1.99.1
Scan saved at 21:14:41, on 15/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\CConnect\CConnect.exe
C:\Documents and Settings\All Users\Desktop\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ntlworld.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0F2.EXE /P30 "EPSON Stylus Photo R300 Series" /O6 "USB001" /M "Stylus Photo R300"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\ccleaner.exe" /AUTO
O4 - Global Startup: CorrectConnect.lnk = C:\Program Files\CConnect\CConnect.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/ms ... b31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... b31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZI ... b32846.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe

Getting There I hope, thanks so much for your time and assistance
chezza95
Active Member
 
Posts: 6
Joined: December 12th, 2005, 6:21 pm
Location: Cheshire

Unread postby askey127 » December 15th, 2005, 7:24 pm

chezza95,
Looks good to me.
If things are running well, we will install a few extra items to provide better future protection.
-----------------------------------------------------------
Disable WinXP System Restore
Disable your System Restore to remove malware files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing them. The only way to erase these files is to temporarily disable System Restore. You will lose all previous restore points which are likely to be infected.
- Right-click My Computer, and then click Properties.
- On the System Restore tab, put a Check mark in the Turn Off System Restore check box.
- Click OK twice, and then click Yes when you are prompted to restart the computer.
If you are not prompted to reboot, do it on your own.
-----------------------------------------------------------
After the Reboot,
Enable WinXP System Restore
- Right-click My Computer, and then click Properties.
- On the System Restore tab, Clear the Check mark beside the Turn Off System Restore check box.
- Click OK twice, and then click Yes when you are prompted to restart the computer.
The Disable/Re-enable System Restore sequence is not to be done regularly, but only once after the removal of malware.
-----------------------------------------------------------
Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites to your Internet Explorer settings that will protect you from accidentally running or downloading known malicious programs. Available from http://www.javacoolsoftware.com/spywareblaster.html
After the installation, click Download Latest Protection Updates. When it finishes, click Enable All Protection.
-----------------------------------------------------------
Download and Install a HOSTS File
A Hosts file is a plain text file which prevents your computer from connecting to malware and spyware sites by redirecting the connection request to 127.0.0.1, which is your local address. If you use a proxy server, or if you are on AOL, be sure to read the special instructions.
You can download the MVPS Hosts File and see a HOSTS file tutorial here : http://www.mvps.org/winhelp2002/hosts.htm
This website also contains useful tips, and links to other resources and utilities.
Your Microsoft Anti-Spyware may complain or notify about a change to your HOSTS file. That's OK.

Good Luck
askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

much appreciated

Unread postby chezza95 » December 18th, 2005, 7:04 pm

I have dl SpywareBlast and the Hosts File, was a little unsure with all the Hosts file, but think I have managed. Many thanks for your assistance and time.
chezza95
Active Member
 
Posts: 6
Joined: December 12th, 2005, 6:21 pm
Location: Cheshire

Unread postby askey127 » December 18th, 2005, 8:14 pm

chezza

Go into My Computer and find the folder C:\Windows\system32\drivers\etc\
In there you should find a file named HOSTS which is over 300k in size.

To see the size, click View, Details.

My HOSTS file is 354k.
If yours is about 2k, that is the original one, and you did not get the downloaded one copied correctly. Try again. If it's the big one, you're good.

Glad we could help.
askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Host File

Unread postby chezza95 » December 19th, 2005, 4:52 pm

Have checked the properties on the Host File in Drivers and it is 366 KB so I presume I have managed ok.....do I need to do anything with this file now, or is it working as it should.

Again thank you for your assistance.
chezza95
Active Member
 
Posts: 6
Joined: December 12th, 2005, 6:21 pm
Location: Cheshire

Unread postby askey127 » December 20th, 2005, 8:09 am

Sounds like the HOSTS file is correct.
Just make sure the location is in the \etc\ folder, which you will find in C:\Windows\System32\Drivers\.
Good job.

askey127
User avatar
askey127
Admin/Teacher
Admin/Teacher
 
Posts: 13903
Joined: April 17th, 2005, 3:25 pm
Location: New Hampshire USA

Unread postby NonSuch » December 22nd, 2005, 2:13 am

Glad we could be of assistance.

This topic is now closed. If you wish it reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

You can help support this site from this link :
Donations For Malware Removal

Do not bother contacting us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.
User avatar
NonSuch
Administrator
Administrator
 
Posts: 27300
Joined: February 23rd, 2005, 7:08 am
Location: California
Advertisement
Register to Remove


  • Similar Topics
    Replies
    Views
    Last post

Return to Infected? Virus, malware, adware, ransomware, oh my!



Who is online

Users browsing this forum: No registered users and 31 guests

Contact us:

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.

Member site: UNITE Against Malware